Bbm not work in Q 10

Attn all urgent services for BBM not work msg is unable to connect to BBM no data services in my country Saudi Arabia all services provider and wifi not work from last day
Please need you're action to fixed and problem only in device Q 10
Thanks

Hello agalharbi,
Thank you for your question regarding BBM services on your BlackBerry Q10 smartphone.
Are you currently still experiencing an issue with using BBM on your BlackBerry Q10?
What happens when you try to send a message? Do you receive any error messages or a red X?
-FB
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Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Similar Messages

Email service blocked and BBM not working on BB torch slide

HI.
I have real issues with my phone. First, my BBM stopped working, so I thought it was the bbm rim server because all other applications were working(whatsapp, email, facebook etch). Then I stopped receiving emails. Again, I didn't take it too seriously until I tried to send emails and a red cross appears with a message saying "service Blocked".
At this point, it is strange cause my browser works and my facebook. What really got me pissed was that my whatsapp stopped working as well, and I'm no longer on my mobile service plan, I'm using wifi at home. I was two seconds away from resetting my phone when it occured to me that it might not solve the problem.
I have looked at other possible solotions online and my phone does not have the advance system settings or the enterprise activation menu. I don't know what to do, HELP!!

Hi and Welcome to the Community!
Some clarification is needed...I cannot tell exactly if your device is a BES-enabled one or not...if it is, then stop now and seek support from your BES admins as they control, well, everything.
If you are not BES, then with a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books (pre-BB10 devices only)
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
Then again...
misskedia wrote:
and I'm no longer on my mobile service plan, I'm using wifi at home.
If, by that, you mean that you have allowed your mobile service plan to expire, then that could explain everything. There are many services on BBs that are proprietary, and access to them requires subscription to an adequate data plan from your provider, regardless of the channel you use them through. Even if you only use WiFi as your connection pathway, you still must have an adequate data plan from your carrier in order to do many things, including email and BBM.
So if that's the case, then it explains everything...sometimes, when a data plan is allowed to expire, it takes the carrier a few days (sometimes longer) to "catch up" and shut things down that you are not paying them for.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Email and BBM not working

Hi,
My email services and Blackberry messenger are still not working, despite the fact that the disruptions of last week have apparently been fixed. However, I am able to access the internet.
On the setup menu it says that there are two email accounts, but when I click on it, it says that there are no activated accounts and there is only the option for enterprise activation. The Blackberry and 3G sign at the top of the screen are present and in capitals. I have tried pulling out the battery and rebooting. I have re-registered with the host routing table. I have also called my carrier (t-mobile), who have said it is not a problem with them.
It's been over a week now that my phone hasn't been functioning properly. Can someone please help?
Thanks

Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! But, I am distressed by one thing...
s-k wrote:
I have also called my carrier (t-mobile), who have said it is not a problem with them.
For them to successfully fob you off that way is, IMHO, inexcusable. Regardless of where the root of the problem is (e.g., the RIM network or the carrier network), your carrier remains responsible for ALL of your services and support. After all, you pay them every month for your services...they are not delivering those services. Only they have the ability to seek for you any support from RIM...you have no direct channel to RIM...only via escalation from TM can you get support from RIM. It is so sad that so many CSR's at carriers are responding like this and fobbing their paying customers off. I encourage you to ring them back up and impress upon them that your service and support contract is with them...and they are responsible for providing that support and service, including escalation into RIM if necessary.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BBm not working. please help

Hello
please note the other day i was chatting with my friends on bbm and suddenly all contacts disappeared from my bbm. I restarted my phone but still no use. I asked my friends to send me add request again but not receiving any requests nor i am able to send any requests. can you please help me to detect the problem and solve it.

Forgot to mention that i have rebooted the device a couple of times hoping this would solve the problem, which has not worked!

Bbm not working properly

BBM on my Z10 is not working properly. My service provider is airtel n according to them there is a problem with my handset. what should i do?

Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Z10 BBM not working without WIfi

So i have the latest blackberry update and i have already paid for the blackberry service. But nothing works without wifi. I paid so i can use it outside my house and it's not working at all. Can somebody please help me ? it does not even work on Mibile internet.

Well, actually you bought a used, second hand device which was very likely broken by the previous user.
This user needs to first confirm what I've already asked.
And yea, check the sim card holder, who knows.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Bbm not working , EDGE is captial . PLEASE HELP

i am having this trouble since last three days! my EDGE shows in captials but bbm is not working and i cant access the app store too. airtel is the service provider, they are having no answers, they made me change sim card to a new one.
PLEASE HELP.

Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should ring up your mobile service provider for formal support.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BBM not working?

Just bought a Blackberry Curve 8520, and I can't get BBM to work. People don't recive my pin requests and I don't get them? I can get on teh internet, acess the facebook and twitter applications. My SIM card is my orginal sim card orginally from a Sony Ericson, don't know if this would effect it?
Thanks

I doubt that your BIS is not activated...
“Please click on the ‘Kudos’ button if you really feel that you have been helped”

Bbm not working over wifi out of country. Same with email.

I am in the us and have turned off my data and mobile network and enabled wifi only. I was able to use bbm and email no problem over wifi but all of a sudden even though I'm fully connected to wifi with good signal, my bbm is not working at all and I'm. Not receiving emails. Please help!

The BlackBerry servers in Europe have been experiencing some problems over the last couple of days. That's why you've been unable to connect to any of the BlackBerry services.
Glad I could clear things up for you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Won't connect to server - hotmail and BBM not working.

Hey BB Community,
I have two problems which I think may be connected through my phone's inability to connect to the server.
- First off, my contacts can't receive my BBM messages. I can write and send them off but they aren't received.
- Secondly, my email account (hotmail) is not working on my BB. It's supposedly connected and logged in, yet I don't receive any mails on my phone, nor do contacts receive anything I send. When I try to access my email account options, a message pops up stating "Your device had a problem connecting to the server."
Everything was working fine before I had to duplicate my SIM card (it was scratched somehow) and battery.
So my question is, how do I reconnect my BB to the server?
Would appreciate the help, thanks.
- Leandra -

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should again try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

HELP WITH BB CURVE 8520, BBM NOT WORKING PROPERLY

okay, so i have a bb curve 8520, and i am on o2, and have the bb bolt on £5 a month.. my bbm only lets me add some people successfully, and others, it just stays as pending, even tho whoever i have added has accepted me.. i have rang o2 and got nowhere with them.. ive sent service books again, and done register thing.. and still not working!! helpppppppp

Thank you! What number is it? is it 150 one or do they have another number??

Internet and bbm not working.

help, my internet,bbm are not working and im not receiving emails, all im able to do is text. i tried taking out the battery and then restarting it but it did not work. any help would be appreciated, thanks

Hi and Welcome to the Forums!!
I suggest the following steps:
1) Register HRT
Homescreen > Options > Advanced Options > Host Routing Table > BBKey (it does not matter which line is current) > Register Now
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your carrier.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BBM not working on new Z10

I received my new Z10 last Thursday. All was good with transfer from old bold 9700. Used all functions for 36 hrs. Friday night BBM would not open. It jumps to BBM set up screen step 1 of 3. Asks to restore using Devise switch OR email. I connect to my back up on my work computer using LINK and It tries for a second to load, then screen 2 of 3, then BOMBS out saying Temporary Server Error. I've called Rogers Business Support and they say fix was notified on Monday. Gave me steps to follow, but did not work. Still WAITNIG ANOTHER DAY FOR ROGERS TO GET BACK TO ME.
Funny thing is when I'm in the HUB and I click BBM, I can see the messages from my contacts coming in still and read the first line, but I can not open any or reply as it always jumps to set up.
How weird is that?? I am still receiving the BBM's and see first line of text but can not open.
BRUTAL!!!!
Any SUGGESTIONS TO FIX???
Thanks!

"Should: sync back.... Ahhhh I think I'll wait for a "WILL" answer.. Thanks you very much!
Why should I have to go back to a factory install and lose all my time and effort to set this phone up the way I now want it and have downloaded the apps I want ect. That would waste at least half a day of my life again!
I still don't understand how in the HUB I can see new BBM's coming in and read the first line, but not be able to open them and be asked to set up BBM. HOW CAN THE MESSAGES BE THERE AND STILL BE COMING IN IF I'M NOT SET UP.
Anyway, Rogers has had this for a week now and the new OS did not fix this

BBM not working, weird thing is happening

hello...
BBM is not working right.
here is the problem. I go to messege someone via new conversation in BBM. I send a messege, and its delivered. now, heres the problem. I get a reply, only...its not in the conversation. it shows as a "text" in my messeges tab. but it is a conversation in BBM. so in order to read the whole messege that was sent to me, i have to end the original convo, and open theirs....i need to repeat to view every messege sent to me.
what causes this?
how do i fix it?
i have a verizon, pearl 8130
Thanks for any help
Anthony
Message Edited by AntP819 on 06-19-2009 09:46 AM
Solved!
Go to Solution.

Hi!
Did this ever work right? If so, then do this:
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Help wifes bbm not working

Hi just hoping someone can help. My wife upgraded to a new 9300 yesterday and last night her bbm was fine yet it is not working tonight and no matter what I try including battery pull we can't get it working again. I know she has tried sending me messages and I have tried sending her some and niether of us got them. I am able to get bbm's from others and know she hasn't received from others. Can anyone please help?
Thanks in advance

Have her try this:
Register on Network
1. From the device go to Options
2. Select Advanced Options
3. Select Host Routing Table
4. Select menu, then 'Register Now'
Send Service Books
1. Log into your my T-Mobile account and select 'Setup BlackBerry Internet Email'
https://my.t-mobile.com/Login/Default.aspx
2. Select (left menu box) 'Service Books'
3. Select 'Send Service Books'
If you can't logged in, call tmobile and have them resend the service books for you.
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
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Bbm not work in Q 10

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