Bbm not working on wifi anymore in dubai

I've a blackberry 9300. I live in Egypt and travel a lot to dubai. Up till 6 months ago, bbm used to work fine in dubai on wifi, but only at home, not in public wifi. This time it refuses to work on wifi completely, even at home, along with the mail account that is set on my bb!!! Other things like Facebook and what's app are working fine on wifi. Could it be the update of the latest bbm with voice? Cuss as far as I know, this is the only change that occurred since the last time I was here

Hey mira_ishak,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Can you send me a private message with your PIN number so I can investigate further? Did you do any recent changes to your billing?
I look forward to your reply.
Cheers.
-ViciousFerret
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Be sure to click Like! for those who have helped you.
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On the handset, go to:
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Options - Advanced Options - Host Routing Table
and click Register now, and escape back to the home page.
For OS6 and higher
in options, device , advanced, host routing table, click on menu and choose register now.
Wait 2 minutes and see if registration to network happens.
Resend your service books from your carrier BIS site:
From your handheld device: http://www.blackberry.com/btsc/KB15402
Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.
From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
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BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Z10 BBM not working without WIfi

So i have the latest blackberry update and i have already paid for the blackberry service. But nothing works without wifi. I paid so i can use it outside my house and it's not working at all. Can somebody please help me ? it does not even work on Mibile internet.

Well, actually you bought a used, second hand device which was very likely broken by the previous user.
This user needs to first confirm what I've already asked.
And yea, check the sim card holder, who knows.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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The BlackBerry servers in Europe have been experiencing some problems over the last couple of days. That's why you've been unable to connect to any of the BlackBerry services.
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- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

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Good day
Welcome to BB forums
It has to be your service provider issue, if BBM & everything else works on WIFI you need to have them look at the matter again!
Want to contract me? You can follow me on Twitter @RobGambino
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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Hello agalharbi,
Thank you for your question regarding BBM services on your BlackBerry Q10 smartphone.
Are you currently still experiencing an issue with using BBM on your BlackBerry Q10?
What happens when you try to send a message? Do you receive any error messages or a red X?
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

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Bbm not working on wifi anymore in dubai

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