BBm not working. please help

Hello
please note the other day i was chatting with my friends on bbm and suddenly all contacts disappeared from my bbm. I restarted my phone but still no use. I asked my friends to send me add request again but not receiving any requests nor i am able to send any requests. can you please help me to detect the problem and solve it.

Forgot to mention that i have rebooted the device a couple of times hoping this would solve the problem, which has not worked!

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