BBM on Q10

I have a q10 and I can send BBM messages to any BBM contact on any BB With the recent addition of apples to the BBM world I can receive bbm's from apple phones tghey cannot receive mine..Has anyone experienced tghis and istheir a quick solution Is thgis a phone issue or a BBM issue

I haven't seen users with this issue... I am in communication back and forth with IOS users on BBM with no issue.
How many iOS users are you seeing this issue with?
Any Android users?
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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How to clear updates from BBM on q10

Can't seem to figure out how to clear updates from BBM messenger. I. Have the Q10 any feedback would be great!
Solved!
Go to Solution.

hranawat9 wrote:
go on updates. press and hold on the update. it will block further updates of that person. and clear the existing updates of that person.
Thank you for pointing this out. Might I rephrase that to, go to updates. press and hold on a update. Tap on "hide all updates" and this would clear the existing updates of that person, and blocks all further updates from that user.
Shoutout and credit to hranawat9 for this.
If my post has helped you, give it a LIKE

No email or BBM on Q10 help!

hi around 2 days ago i noticed that the small blackberry logo on my Q10 (in the top right hand corner) doesn't show anymore, even so, i still was able to send and receive emails and use bbm but today those have stopped working
Whatsapp and browser works fine but not email and bbm.
what has happened?

At the top right of the home screen, what is the signal indicator... 3G, 4G, LTE, EDGE, or what?
Look at your Settings > Network Connections > Mobile Network > Is your top two settings ON
(Mobile Network - ON)
(Data Services - ON)
Are you able to make a phone call?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Cant acess bbm on Q10

Something weird happened today. BBM closed and whenever I open BBM , I cant access to it . it is written BBM SETUP
1- Opening BBM
2-Associating BBM with your Blackberry Account
3-you are singed in with the following Blackbeery Id : (my email)
then 3 options
a) Restore Device Switch
b) Restore Using Email
c)Continue
I choose restore using email but i get temporary server error
i have 10.2 OS

HI Bmw135i
Welcome to http://supportforums.blackberry.com/
I recommend being connected to a wi-fi network
And proceed to restore your information by via email.
BBM Channels PIN: C0007093A
Do not forget to give LIKE Those people who help you and advise you about your doubts. if the review has been SOLVED** # 4LL #ÉliteRoad Make a backup of your BlackBerry
BlackBerry Protect and BlackBerry Link constantly. #ichooseBlackBerry10 Gutijose14 Forums Veteran I

Urgent Help - BBM not opening

Please I updated my BBM on Q10 to Version 10.3.3.68 and since then it has failed to open, I really need help on what to do.
I run on OS 10.2.1.176
Solved!
Go to Solution.

Just follow the instructions exactly in the post I linked above.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

BBM not working over mobile network

BBM on Q10 not working over mobile network.
Working only via wifi.
Carrier: KSA STC
OS: Official 10.2.1.2102
Please help.
Its very disappointing that bbm is not working on bb.

Can you try sending a BBM friend a PIN message, not in BBM, but in your Compose Message > PIN.
You will need that contact's BBM PIN number...
Do you see the message sent, and does it hae a D beside or R afterwards?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BBM is not working on my new q10

Hello,
i just bought new Q10 yesterday and since then i couldnt log into BBM, today i wiped data and factory reset the device and still i have the same error. it says
Temporary Server Error. A temporary server error has occurred. Please try again
Ealier i used bold 9900 and i logged in to my blackberry ID at the begining and now this is not working

i have same problem but how to solve this is there any one who guide us ....

Q10 bbm display is blurry

Just got a BlackBerry q10 and found out each time I upload a picture on the bbm display is always blurry.
Please what would the issue be and how can I sort it?
Solved!
Go to Solution.

This is what I found..
Should use around 128x128 or nothing bigger than 20KB for BBM Display picture
http://forums.crackberry.com/blackberry-z10-f254/bbm-profile-pic-question-772349/

Q10 bbm and skype, tango

Hi, I just acquired a Q10 . it doesnt allow me to use the bbm.
it says the associated email address i give is incorrect or temporary error of server??
also i am unable to download skype or tango to it?
can aomeone pls help?
thank you!

Hi daz007,
Welcome to the support community!
This KB article may help you out with the error you're receiving in BBM. "Temporary Server Error" or "There is no BBM account associated with this email address" is displayed when attempting to move an existing BBM account to the BlackBerry 10 smartphone. http://blackberry.com/btsc/KB33652
Could you please tell me the full error message you receive in BlackBerry World when trying to download applications?
I look forward to your reply.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Q10 BBM

First of all I want to know if the BBM is part of the OS update or not, because I can't find the app in app world!
Secondly, I have few problems with the BBM:
1) I can't see some symbols characters.
2) It doesn't vibrate when I receive a PING!!!
3) The display pictures most of the time are very small, I have to rezise the picture or just save someone else's dp.
4) I don't have the video or voice call features.
Finally, I have to wait like 8-9 seconds when I switch the keyboard to another language.
Please help!

hello de_bleu,
as far as I know, for the Z10 and the Q10, BlackBerry Messenger is part of the OS.
1) what symbols are you talking about?
4) are you using 3G or Wifi? Does Etisalat allows you to use BBM Voice and BBM video?
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Q10 does not copy entire BBM chat text

My previous three BB's all copied the entire BBM Chat text when you selected menu option COPY CHAT. My new Blackberry Q10 does not copy the entire text of the BBM chat (meaning all the chat history back to the beginning of that chat conversation).   It is only copying about 8 messages worth (even though I have many days of chat in the full chat history).
Why is this? Any clues?   I restarted my phone in case it changed something, but no luck, It still only copies a small portion of the chat conversation.   - and given there are hundreds of individual messages, I dont want to copy each message one by one.
thank you for anyone who can help.
regards
drlsmg

Is the chat available on screen to read, that which you are attempting to email?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

BBM not working in Q10

Dears
Since tow days ago I cant not send any brodcast to any contact in my BBM just I recieve theare brodcast
I visit costomer care center in saudi arabia and they informe its general issue in the server
So please I need your suppot to fix this issue
Regards

I'm having the same problem since yesterday and my friends who got Q10 as well. We are all in Saudi Arabia.

Q10 - BBM Video Dilemna

I recently upgraded from the Torch to Q10. Previous advertising of the Q10 and on BlackBerry's website, I should be able to do a BBM Video Chat on my mobile network, right? But why can't I? I can only do a BBM Video Chat when I'm in a wi-fi area. Please help.

I called AT&T and advised them of the problem but AT&T referred me or transferred me to BlackBerry. I spoke with a BlackBerry service rep (male), who told me that BBM Video Chat only works on wi-fi. I told him but BlackBerry's website on Q10 BBM Video Screen Share shows and tells that it can work on mobile network, which I should be able to turn On or Off. He said no it's not a feature. Holy Moly. What's the truth?

BBM is unable to connect to the server for Q10

I have a Q10. My BBM is not working. Everything else is in working order. I have done a hard reset. I have even
'reloaded" software back to its original factory settings. I have called my service provider and they are clueless and I rather not pay $50 service fee to Blackberry support.
Please help

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books (pre-BB10 devices only)
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
Good luck!
VIA | sdgardne
http://supportforums.blackberry.com/t5/BlackBerry-Curve/bbm-upgrade/m-p/2691673
Read this:
http://supportforums.blackberry.com/t5/BlackBerry-Q10/BB-Q10-BBM-amp-BB-Protect-is-unable-to-connect...
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If your issue has been solved, please resolve it by marking "Accept as Solution"

Transfer files of an encrypted media card to another BB Q10 via BBM connection

Hi, I want to transfer files from my encrypted media card (encrypted by using my device password) via BBM to another BB Q10. Will the receiving party require a decryption password to read a file? Can a file from my encrypted media card be displayed on the receiving party's BBQ10 after transfer at all?
Many thanks in advance

Yes, it will be displayed if you send it from that device. NO de-encryption needed for pictures via BBM.
What type file is this?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BBM on Q10

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