BBM problems - BBM 7

So after having no BBM for 3 days I have exhausted all avenues, to be told by my serivce provider that there is an issue with some BBM's who recently had the upgrade.......called BB on Tuesday and told them  they told me to go to my service provider when all along it was them.  So after resetting the password on my ID the thing still does not work.  Apparently BB are working hard to resolve the problem.... not hard enough I say.  Can anyone help with resolving the issue at all?  Appreciate it as I am not calling BB again.
Thanks
E

Hi ellieds69,
What version of BlackBerry device software do you currently have installed? Type 'myver' in any text field to display your software version.
Also, when you did the update, did you have any problems or receive any error messages?
Thanks.
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Similar Messages

  • Blackberry wont send/recieve calls and texts. Net apps and BBM working fine. Not battery, signal or credit problem.

    My phone wont recieve texts or send SMS or phone calls. Have tried on many peoples phones, on different networks.
    Have had this phone a couple of weeks. It was working fine until yesterday, now suddently when I attemp to call it says 'failed' and when i send tects they do not send. It wont recieve calls and tects from people who have tried in the same room.
    I have this sim card years and have never had a problem before.
    Untill yesterday I could call, text and recieve both just fine.
    My BBM, app world and internet are working.
    It is not a battery problem, it is charged.
    It is not a credit problem, i have both free and actual credit.
    it is not signal problem, the phone shows high signal, and other people on same network are working fine.
    I have looked up simular problems, and attempted the solutions. Taking the battery out and resarting the phone does not change it,  regestering the phone and sending service books did not fix the problem.
    I have Blackberry Curve 8520, on Tesco pay as you go.
    Any solutions? Please include instructions - i do not know how to find out what OS i am running, so if this is part of the solution please advise.

    Hi Ammasay
    Phone, SMS and MMS are all services supported by your wireless provider. Considering all of these features are not working, I would recommend contacting them to find out if there is a problem with your account or their services.  BlackBerry features, such as BBM, BlackBerry App World, etc all use the BlackBerry network and thats why they are still working.
    Thanks
    -CptS
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Problem in BBM - Can't access my bbm display picture and status

    Hello there,
    I wonder if anyone can resolve my problem,
    I cannot access my bbm profile everytime i click to access my profile to update my status and my DP the bbm lagged and i have to exit the bbm and reopen it again, i format the device and still the same problem stays.
    and this happened when i update my status and what i wrote i can still see it but can't enter to edit it cuz its lagged everytime i try. Although its not papering in other bbms.
    i hope that you can help me.
    my device is : blackberry Z10 the new software 10.1.0.273
    best regards

    download " Myprofiles light "application and then you can edit on you're profile, I tried before and its work with me. The lag go.

  • Problems with a specific BBM contact

    Hi 
    I need help with a problem that I'm having with my BB, I got a my bbm contact and when Im trying to send her a message it won't go thru , I mean, it doesn't show any X  red or D for deliver or R, I only got a check symbol, this happen very often, I tried reset the device, I tried to take the battery out and wait for a couple of second and I have also tried to delete the contact and added it again. I don't  know what else to do .... 
    If somebody know how to fix the problem please comment,
    Thanks for reading.
    Regards.

    Hi Frank152,
    Getting a check mark when sending a BBM™ message, indicates that your BlackBerry® smartphone has successfully sent the message. You will not receive a D until the receiving BlackBerry® smartphone confirms delivery of the message.  Have you confirmed with your contact, by other means, that her BBM™ is working?
    Thanks.
    -CptS
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Weird problem with BBM

    hi there,
    I got my Z10 in the UK a few days ago (SIM free)
    i used it there on my orange (with BIS service) and worked AMAZING i love it
    Now i am back to Israel
    I put my simcard and everything works great! even app world
    but not bbm! 
    talked to my carrier they said they will reset everything, tried that twice and didnt work
    i put my simcard in an adapter and put it in my 9900 and bbm is working and got the bb icon next to the network signal! 
    put it back into my z10 and nothing! wtf ! driving me crazy
    i tried to turn my z10 on without a simcard and connected to wifi and bbm works!
    as soon as i put my simcard bbm stops working
    any ideas? 
    thanks for the help
    Rasheed

    rasheedn wrote:
    i gave them my imei and they still didnt figure it out
    Have you called them again? "They" need to figure this out. It's not a BlackBerry problems.
    ALSO: You have your mobile phone number listed as your "My Mobile Provider" or carrier. Putting your phone number out on the internet on these public forums for the world to see, is not wise. To change that, at the top of this page click on My Settings > Personal Profile > Personal Information, and in the entry block for "Carrier" type the name of your mobile provider.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry ID problem/BBM problem

    I just downloaded the new BBM and I need my Blackberry ID password, which i don't know. I only know part of it and my email address has a spelling mistake in it so i can't have my password reset by email. Should I just wipe my phone? or is there anything i can do?

    Hi juliet20
    Welcome to BlackBerry Support Forums
    From what you described there is no other way ,sorry ! but had to change OR create a new BlackBerry ID.Look at this Knowledge Base for further help :
    KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone.
    Prince
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • BBM problem with 8530

    Hi.  I have used BBM in the past with a couple of friends that also have the Blackberry Curve phones.  My husband just got a Storm and we are trying to set up BBM so that we can use it.  However, requests are listed as pending authorization, but no one seems to ever receive a notification on their phone that the other person is requesting them as a contact.  Any ideas?  Is this a problem across the different models?

    Hi Oceanauto and welcome to the BlackBerry Support Community Forums!
    To clarify, it appears that only messages between you and your Wife and Daughter, seem to be effected? Have them remove you from their BBM list completely then have them invite you to BBM.
    Also, am I safe to assume you are all connected with the same wireless network provider?
    Thanks.
    -CptS
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • BBM PROBLEM HELP!!!

    I have never had a problem with my BBM but a few days ago a problem accurred. I cannot send msgs to my boyfriend, I have never had this problem before, all of a sudden he stopped receiving my messages, however I receive his messages. I have tried everything from redownloading BBM, rebooting my phone as well as deleteing and reinviting him several times. What is going on someone please help, he is leaving for the UK and it is vital that I get this problem resolved!!!

    Make sure you have his actual PIN and try sending him a PIN message from your Messages folder > Compose Mew PIN message.
    Or ask him to send you a PIN message and see if you can reply.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Bbm problem

    i have a problem with my bbm, everytime i try send a bbm a red x comes up, does anyone know what this means??

    Hello 22_XO
    Have any active data plan on your BlackBerry
    If so
    I recommend you connect to a wifi network so that the configuration process is faster.
    And you continue to enjoy the BBM.
    Regards.
    BBM Channels  PIN: C0007093A
    Do not forget to give LIKE    Those people who help you and advise you about your doubts.  if the review has been SOLVED** # 4LL  #ÉliteRoad  Make a backup of your BlackBerry
    BlackBerry Protect and  BlackBerry Link constantly.  #ichooseBlackBerry10 Gutijose14 Forums Veteran I

  • Problem with BBM PIN

    I am receiving annonyms multiple requests on Balckberry messenger. Can somebody help me in getting it stopped or can I remove the app ??
    Thanks

    Hi pallavi
    Sorry to hear that but one must know your PIN to send such request .
    But if you want to delete it for a while then yes you can do it , for that On your Homescreen Go to Option > Device > Application Management > Scroll down and locate BlackBerry Messenger , highlight it , press the Menu Key and click on Delete . 
    Once deleted Perform a Battery pull restart bu removing the battery while it is Powered On , wait for a min then reinsert it back . That's all .
    Whenever you feel and need BBM you can download it from BlackBerry world or simply from your BlackBerry browser browse to www.blackberry.com/bbm  and download it again.
    Good luck.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • Strange problem using BBM service on WiFi

    Hello everyone,
    I have a strange problem. I have a Fido phone unlocked by Fido and I am trying using it on another sim card. I am able to connect to the internet and BBM services with Data plan everything fine. I can call everything works fine. 
    When I connect it to Wifi I can surfe the web do everyting except BBM !!!!! Without the sim BBM works fine in the wifi. The minute I put back the sim no BBM !!!!!!!
    What is going on 
    Solved!
    Go to Solution.

    - Register your Handheld .
    KB00510 : How to register a BlackBerry smartphone with the wireless network
    Wait till a Registration messages comes in your message box.
    VIA | prince2012 
    http://supportforums.blackberry.com/t5/BlackBerry-Bold/email-setup/m-p/2594583/highlight/true#M15664...
    Please thank those who help you by clicking the button.
    If your issue has been solved, please resolve it by marking "Accept as Solution"

  • BBM problem pls help me.

    i upgrade my bbm to 7 then when i click it "associating bbm with your blackberry id" appears it stuck there., i waited for hours but nothing happens, before when i can use it but when i upgraded it it stuck there. what should i do so that i can use my bbm again? i cant uninstall it because its a core app. 
    Solved!
    Go to Solution.

    kennethpapango wrote:
    how can i know the os of my phone?
    Hi kennethpapango
    Depending on your current OS :
     Options > About > first set of numbers on the third line.
     OR Options > Device > About Device Version > first set of numbers on the third line
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • Bbm problems

    I need some help here please. BBM has stopped working with one specific contact after i updated the software and the bbm so. I can't send this contact a BBM message  and always it  gives me the mark ( X). However, when this person tries to send me a message, it gets delivered instantly but without the mark( D ). When she BBM other people it goes through fine, and when I BBM other people, the message gets delivered and they can reply with no problem. It's just this one person that  I cannot send her  anything but can always receive her messages. We deleted each other, pulled battery multiple times and still no luck. i deleted her and she added me and i did the same and also we chhecked our firewall and nothing changed Any ideas?

    This was a known issue for a few users two days ago (myself included) and it was a BBM server issue which RIM has since fixed.
    Removing and re-adding that user is the only thing I would know to do, other than for you to call Etlisalat and report the issue and have them ESCALATE the issue to RIM level tech support. Get an incident ID and they will assist you.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Problems sending pictures through BBM

    Device info
    Your carrier: SaskTel
    Model info and OS version: Tour 9630 v5.0.0.419
    Apps and free space
    File free before and after: 50725263 Bytes Before; 78361895 Bytes After
    Did a battery pull fix your issue? NO
    Apps installed and their version if possible:
    Third Party
    Blocked Traffic Free 2.3
    FourSquare 1.9.9
    Imagining Theme 2.0
    Media Player 1.0.5
    MySask411 1.2
    Pixelated 2.4
    ScoreMobile for BlackBerry 1.7
    WeatherEye 2.0.2.6
    Add-on
    BlackBerry App World 2.0.1.12
    BlackBerry Application Centre 5.0.0
    BlackBerry Maps 5.0.0
    BlackBerry Messenger 5.0.0
    BrickBreaker 5.0.0
    Documents To Go 1.008.012
    eBay 1.0.3.5
    Help 5.0.0
    Klondike 1.4.8
    MemoPad 5.0.0
    Password Keeper 5.0.0
    Sudoku 1.0.11
    Tasks 5.0.0
    Texas Hold'Em King 2 2.3.0
    Word Mole 5.0.0
    Question
    I have recently tried sending pictures through BBM to other contacts with various BlackBerry devices. There seems to be a problem when trying to send pictures that I have saved on my memory card (Lexar 8GB MicroSD) that have been sourced from the internet (via the Mobile Browser). The pictures have been saved from websites such as wikipedia and facebook and I haven't been able to send any of the pictures over BBM. I also tried saving other pictures from the internet to my computer and transferring them onto my memory card with a USB cord and then trying to send the pictures with BBM; same result: they would not send. 
    There are two processes I have followed and they are detailed below:
    1) Through BBM Chat Window
    - Conversation window with contact is open
    - Hit Menu Key > Send Picture
    - Picture Selected
    - Set Caption window displayed, caption selected. Press Send
    - Select Image Size window displayed
    - Image Size selected (I've tried selecting different image sizes with no change in result)
    - Press OK
    - Nothing happens, screen returns normal. No loading sign, nothing. Its like nothing ever happened
    2) Through Media Browser
    - Picture Selected in Browser
    - Hit Menu Key > Send or Share > Send to Messenger Contact
    - Dialogue Box appears: "Send File 'file name here' to Contact Name"
    - Select OK
    - Select Image Size window displayed
    - Image Size Selected (I've tried selecting different image sizes with no change in result)
    - Press OK
    - Nothing happens, screen returns normal. No loading sign, nothing. Its like nothing ever happened
    Also this ONLY happens when I'm trying to send pictures that have been saved from the internet (through mobile browser). Pictures that I have taken with the camera have always sent to contacts fine, please note that pictures from the camera are saved to the same memory card (Lexar 4GB MicroSD).
    If you can provide any insight to this recurring problem, or need more explanation/information, please reply!
    Thanks,
    Stefan

    taniabergh wrote:
    It gives me an error that says "Upload failed: Jsonexeption: Jsonobject text must begin with '{' at character 1 of http/1.1 501 not implemented Connection: close server: Whatsapp-mms/2 content-length: 41 Content-type: text/html."
    I've never seen that error before. I suggest you do a backup first, Ensure the BlackBerry smartphone is running the most current version of BlackBerry Device Software. For more information on updating the BlackBerry Device Software, see KB16068.
    Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

  • Twitter and BBM Problems on new Blackberry Curve 9220

    Hi Everyone!
    I just bought my new Blackberry Curve 9220 from Globe (A Philippine Service Provider). . So I installed the newest version of Twitter on my phone and it says that there is no internet connection even if I'm connected to my wifi. I can't upload my photos to Twitter but I can tweet and send DMs.Regarding the BBM problem, I can't connect my BBM with my twitter and facebook, it's always stuck on step 2 which says that I need to turn my radio on. I tried to connect it with the radio on but it still won't work. Please help me.
    Thanks.

    rielwagan wrote:
    I got the same problem! i can't use twitter, facebook and also internet browser even if my BBcurve is connected to my wifi, my wifi is working properly in laptops and desktop but when it comes to my bbcurve its not working why is it like that ?but when my phone is connected to other wifi routers it is working properly but my in my router   And i also got a problem when it comes to the BBM i can't see the pictures of my contacts and they also cannot see my display picture (  someone help please ( 
    Hi and Welcome to the Community!
    Please scroll up and read post 2 in this thread...there is a very important question in there that, for your situation as well, needs to be answered. Further, the other information in that post might apply to you as well.
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • BBM 7 Problems - Can't restore after OS Re-install

    I had to reinstall my operating system due to problems I was having.  I had BBM 7 on my phone.
    When I restored everything, it all seemed to work fine... then I went to BBM, opened the app and for an hour now I've been stuck in this loop without anything happening ... even going so far as to selectively restoring BBM from my back up file.  Here's a screen image of what I am seeing.  I can't even get into the app.
    Any help would be appreciated.

    I'd suggest this, in this order.
    Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. Then, try the BBID login again and allow BBM to restore.
    Remove BBM7 by deleting it from your BlackBerry at Options > Device > Applications Administration. Scroll and find it and delete, and reboot again as described above. Then, after reboot, go to www.blackberry.com/bbm and download BBMessenger again and login your BlackBerryID. (I'd recommend doing this while connected to a WiFi source, but it shouldn't matter, just make it faster).
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

Maybe you are looking for