BBM Profile Picture Updates Error

Hi There,
I have bb Z10 and I have change my bbm profile picture many times but my contacts are unable to see my picture updates they can only see my old profile picture. i have restarted the phone many time and follow many instruction from friends but nothing worked. however if i change my status it showed to my contacts. My sister have the same problem and she is using bb Q10. Could you please help me to fix the problem since i have this problems for more than a month now.
Thanks.
Yulia 

Hi There, Thanks for the reply, I did fix the bbm pp updates by reload the device. However when I tried to restore my backup data from blackeberry link, it keep giving me error message "restore did not complete". Now I lost everything from my phone. Then I tried to restore the backup data to my bold 9900 from blackberry desktop manager, it did successfully restore but not all the data get restore.

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