BBM Restore via Email not working

I have a 9930 on verizon, and have previously backed up my bbm contacts to my email address that I have also setup on my new blackberry. I try to restore bbm contacts via email, i click confirm to send an email, but then it says "The verification email could not be sent. Please make sure [email protected] is a valid email address and try again later." How can I fix this? I have manually added one bbm contact and I can chat with him fine..but I'd like to restore my entire contact list. Thanks!

Go to your Options > Device > Advanced > Default Serivces.
Is the same email account set as your default message service?
Then, Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
Now, try the BBM contact restore again.
Any chance you also backed these up via the local media card?
Anyway, once you've changed over your new BlackBerry fully, your contacts 'should' being to sync once updated across the network and servers. Be patient, give it some time.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Date: Mon, 30 Jan 2012 07:52:46 -0700
From: [email protected]
To: [email protected]
Subject: Sharing by email not working in PSE10
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