BBM stopped working

My wife has a Torch 9800. A few days ago she got a new SIM. Everything worked fine for a day, then her BBM stopped working. It wont send/receive. Every other BB service is working fine as are all other elements. I called the provider, they checked everything from their end and it seemed fine. I have done dozens of battery pulls, uninstalled BBM and reinstalled, sent service books......... nothing has worked.......ANY IDEAS?

it is related to the new service provider read the thread below
http://supportforums.blackberry.com/t5/BlackBerry-Torch/Blackberry-Messenger-not-working-on-9800-Tor...
http://supportforums.blackberry.com/t5/BlackBerry-Torch/Torch-9800-BBM-problem/td-p/1835321

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BBM stopped working and keeps trying to restore itself

My BBM has suddenly stopped working. When I click on a BBM from the Hub I get an option to Setup or Cancel. When I click setup it tries to restore but it just hangs. I've waited over an hour multiple times.
I've tried to reboot and done a battery pull but the same thing happens.
When I try to open the BBM App itself it goes straight to restore and then hangs.

There many ppl complaining of this issue today, please check this thread: http://supportforums.blackberry.com/t5/BlackBerry-Z10/blackberry-z10-restoring-your-bbm-information/...
A new thread isn't required for the moment.
P.S. A solution though hasnt yet been found.
If my post has helped you, give it a LIKE

BBM stopped working help

I hadn't updated or backed up my BlackBerry torch 9800 or my 16GB playbook. Started by taking updates on my phone, all went well. Then I backed up my playbook. When I went to BBM I got the message yourversion of blackberry messenger is not compatible with blackberry bridge. download the latest version of BBM to use it on your playbook. When I go to app world it does not allow me to download it . I have no idea why. Please help the message on app world is this item is not supported by your current device profile.
Solved!
Go to Solution.

...and I must be really tired since I see you stated that in your original post too!!!
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BBM stopped working Q10.

I am having a really infuriating problem with BBM.
It is receiving BBM's, but I cannot send them or reply, (they just sit there in my hub queue, with a grey tick against them). It's like been stuck in cyber-hell.
I have tried everything and have done security wipes, with sim/sd card in and out. No difference.
I've had BB's for years and this is just frustrating the hell out of me......all I want is my BBM back.......
Help! (Please)... :-)
Solved!
Go to Solution.

ET13, at the top right of your homescreen, do you see the BlackBerry dots logo next to the signal bar strength icon?
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Email service blocked and BBM not working on BB torch slide

HI.
I have real issues with my phone. First, my BBM stopped working, so I thought it was the bbm rim server because all other applications were working(whatsapp, email, facebook etch). Then I stopped receiving emails. Again, I didn't take it too seriously until I tried to send emails and a red cross appears with a message saying "service Blocked".
At this point, it is strange cause my browser works and my facebook. What really got me pissed was that my whatsapp stopped working as well, and I'm no longer on my mobile service plan, I'm using wifi at home. I was two seconds away from resetting my phone when it occured to me that it might not solve the problem.
I have looked at other possible solotions online and my phone does not have the advance system settings or the enterprise activation menu. I don't know what to do, HELP!!

Hi and Welcome to the Community!
Some clarification is needed...I cannot tell exactly if your device is a BES-enabled one or not...if it is, then stop now and seek support from your BES admins as they control, well, everything.
If you are not BES, then with a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books (pre-BB10 devices only)
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
Then again...
misskedia wrote:
and I'm no longer on my mobile service plan, I'm using wifi at home.
If, by that, you mean that you have allowed your mobile service plan to expire, then that could explain everything. There are many services on BBs that are proprietary, and access to them requires subscription to an adequate data plan from your provider, regardless of the channel you use them through. Even if you only use WiFi as your connection pathway, you still must have an adequate data plan from your carrier in order to do many things, including email and BBM.
So if that's the case, then it explains everything...sometimes, when a data plan is allowed to expire, it takes the carrier a few days (sometimes longer) to "catch up" and shut things down that you are not paying them for.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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My bbm wont work good

I'm facing this problem it's like when I enter to bbm and talk like normal times it just stop working anymore it comes with it error occurred and bbm setup Error and it says It lost own connection and I had to restart my own phone a lot so the bbm works but it just works for seconds only then the error comes then the bbm stops working please I need some help

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive
2) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
Good luck!
PS -- can I ask a favor? If you reply, can you use some punctuation please? I find it incredibly difficult to understand when so many words are strung together with no punctuation whatsoever. Thanks.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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BBM & Email stop working every morning....

Every morning my BBM, Whatsapp, Email and Facebook notifications stop working....
BBM has a red clock when sending and doesn't receive and the others don't receive or send anything...
The only fix has been pulling the battery or doing a soft reset with ctrl+alt+delete.
I have tried reinstalling the apps, reinstalling the OS (don't know how to format and reinstall tho)
Can anyone give me some solutions? Does it sound like a hardware problem?
My phone is a brand new out the box Blackberry Curve 8520, its got an etisalat sim card as I live in Dubai if that matters.

Cat and Maximo,
> Let me try to get that straight. Your BM does static NAT for your
> mailserver (and other boxes), and suddenly UDP and ICMP from these
> natted servers through the BM still works, but TCP doesn't?
Yes. That's what it looks like.
> Can you still do TCP *to* the BM from the natted devices when that
> happens? As you say your proxy continues to work, it sounds as if TCP in
> general on the server continues to work, but does it also work from the
> mailserver?
Everyone browsing via BM proxy continues with no interuption.
The mail server can telnet to any other server on the internal LAN but
nothing past BM. DNS continues working for the mail server too.
> If really nothing changed, this might be a (succesful) DOS attack of
> some sort. I wonder if a LAN trace could reveal anything of interest.
Do you mean port scan the BM server?
I know that "nothing has changed" is a loaded statement. The only thing
(that I know of) that has changed relatively recently is the addition of
the Squid server. It has been running behind the BM server for about 3
weeks. Recently I added a filter exception allowing the Squid server to
access higher ports (dyn/tcp).
But, as I noted before, I think removing ipflt should eliminate any
doubts there. Is there some way Squid could be corrupting something there?
The problem was compounded this morning (saturday). I came in today so I
would have the network essentially to myself. But, to my surprise,
everything was ok.
Cat, You're right. This server is no spring chicken. It is an IBM
Netfinity 3000. Its probably 3 or 4 years old (maybe more). I will think
about this as a hardware problem but I just wish the thing would die
altogether and get it over with. :o)
Thanks,
Brian

My internet and bbm has stopped working !?

hi my bbm and internet has stopped working since about 5 o`clock yesterday , when i click on the internet "error " and i can click on the bbm but the recent updates has gone and i will try and send a message and it has the red clock next to it.

Are you receiving or able to send email?
ashlee, Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
After reboot give it a few minutes and see if your data starts working again.
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My bbm suddenly stopped working

I turned my phone off when I got to school yesterday and then turned it back on once I had finished school, I then went onto bbm and all of my recent updates were from the morning, I gave it 10 minutes to warm up but my friends bbm was working fine. I have restarted it 3 times and it still doesn't work?!

Hi HIvp
Text message is a part of Voice level services not Data Services. whenever we have any problem with data services we can try those steps in a sequence :
1- Register your Handheld .
KB00510 : How to register a BlackBerry smartphone with the wireless network
Wait till a Registration messages comes in your message box.
2- Resend your Service Book
KB02830 : Send the service books for the BlackBerry Internet Service
( Wait till a Registration Message comes in your message box for each email that you have configured on your device )
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
You have to receive those registration message in your message box. Or you have call your Carrier or wireless service provider to know if they were having any problem with their network. as you're having problem with only your data services.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Desktop Manager 6.0 stopped working

For no apparent reason my DM version 6 stopped working yesterday. I have de- and re-installed it and rebooted with no improvement. When the application opens I see a partially loaded screen. Very limited text and drop down arrows that do nothing, no menu options. I do not get an error message. I'm using Windows 7 and nothing about my laptop has changed since the last time I used the DM, except for I installed SKYPE.
What can I do if a re-install did not take care of it?
Thanks,
Carolyn

In Desktop Manager, Help > About, what is your version number?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

PLEASE HELP! BB CURVE 8520 EMAIL AND BBM NOT WORKING! :(

Ok, i would really appreciate it if someone could help me with my BB curve. i've tried the shop i bought it from and many other people and all ive been told is to send it away to be fixed. i really need my phone every day and dont want to send it away so im trying for a quick fix kind of thing, thanks to anyone who replies.
My blackberry was bought in October 2010 so its not old, from an o2 shop, it was working completely fine and great up until about 1 month ago.
i was trying to get onto the internet and a message came up saying 'unable to connect to server please contact service provider or try again later' or something similar to that.
from this appeared my phone is no longer receiving or sending any emails from or to anyone at all and my blackberry messenger has also stopped working.
i can open my email and bbm but when i open my bbm i type out my message and hit send and the message sends with a tick to show this but the little D for delivered never appears and my friends are not receiving my messages and im not receiving their messages either.
my phone says its connected to the internet and wifi, at the top of the screen the signal is full and it says EDGE most of the time or sometimes GPRS. i dont know what's wrong but its so annoying
i know this message is long but i want to give all details so someone can help me properly, ive tred resetting pulling the battery out, deleting and resetting up my wifi and all that, can anyone please help me? thanks so much if you can! its much appreciated! i can upload an image of what my screen says if it helps just let me know!
Melissa_Ball

Hi, I'd recommend checking to make sure that you still have a Blackberry Data Plan by contacting your Network Provider (i.e O2)

Curve 8520- email and bbm not working

Hello,
Over a month ago i started having this problem with my blackberry curve. My bbm wont send or receive messages, at all. So I deleted my only contact which was hubby, and tried to add him again, but the request is just pending and he hasnt gotten a message to accept me at all. Soon after my emails stopped working as well as facebook. I could not send nor receive emails. I might also mention that I have a wi-fi conection working, i can use the browser and all, but the wi=fi symbol doesnt light up, it just stays dull.
So i deleted the email account I had on the phone and took it into the vodafone shop I got it in. I received the phone back this week with a latter telling me they could not find these problems and that the phone had been updated and was fixed.
It was not. So i pluged it into my laptop, tried updating and all that, also brought £10 credit incase that was the problem. Still nothing. Emails, BBM and facebook are things I use often on my phone and I would love it if anyone had any suggestions, maybe I have my settings wrong?

Hello Amy and welcome to the Community!
Its pretty hard to understand how you lost the Blackberry Service. Kindly contact your Carrier and check if your BIS is active. You should also check if your data coverage is ON and the wireless service indicator appear as GPRS/EDGE. These indicators appear in uppercase if the BIS is up and goes back to lowercase when you lose the service.
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

Can anyone help me with this problem?? Internet and Picture mail stopped working?

I just got my blackberry curve (8330) about a month ago, and about two weeks ago, my internet and picture mail just stopped working. I get the message with the picture in it, but it says I cannot retrieve it. And then when I try to send a picture message, it always fails. As for my internet, it will take f o r e v e r to load, then it will say there is a connection error. And I went to manage connections and it says that I'm not connected to the blackberry internet or enterprise server. I've tried "provisioning it" because that is what the person I talked to on the sprint website said to do, but it loads for a few minutes and then says "Provisioning cancelled..."
Has this happened to anyone else?? How do you fix it?

Hi and Welcome to the Forums!
I suggest the following steps:
1) Register HRT
Homescreen > Options > Advanced Options > Host Routing Table > BBKey (it does not matter which line is current) > Register Now
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Data services stop working after updating to new OS version for Q10

I am from Qatar, after i updated my device ( Q10 SNQ100-3 ) to new OS ( 10.2.1.537 ), the mobile data services stopped working, but it works everytime I connect to wifi. This is the same with Z10. Please need help.

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step 1 should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive
2) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

'A' button has stopped working?

Hey guys, the 'a' button has mysteriously stopped working on my keyboard which is a real hindrance. In case it was a software issue I tried to restore factory settings, but I have to enter the word 'blackberry' to do so, and I obviously can't type that!
Any ideas?

It sounds like what I have seen multiple times on a device with moisture damage.
Even sitting on a bathroom counter during a hot steamy shower or bath can cause keyboard and trackball problems UNTIL properly dried out. It really is more common than you think.
1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
4. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.
Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
*Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
*On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
*On the dashboard of your car on a sunny day
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BBM stopped working

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