BBM VIDEO HAS NO AUDIOI

when I video chat on my z10 I get the video but no audio either direction. If I try to adjust the volume I get an icon of a speaker with a small lock beside it. I have only tried to video chat with playbooks but I have tried three different ones on both wifi and cellular

Hello DREX and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're experiencing an issue with Video Chat.
The lock icon when you attempt to adjust the volume would indicate your audio is connected to another source. Are you connected to a Bluetooth headset or speakers?
If you were to launch a music file and attempt to adjust the audio, does it display the same icon? Does the audio play?
If you turn off all network connections except Wi-Fi and the mobile network, are you then able to adjust the volume and hear the audio?
Thanks!
-HMthePirate
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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BBM video chat has no voice???

Can't hear anything on BBM chat, neither can the other person hear me. Help, this is rather frustrating
Solved!
Go to Solution.

Start with a battery pull on both ends. You and the other user should both remove your batteries while your phones are powered on then replace them and try a BBM video call again.
Let us know if that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

BBM Video

The other day a friend of mine wanted to test his Playbook video chat so he sent me a text message telling me that he would be calling within the next few minutes, soon after I received his message I hear my Playbook ringing for a Video chat, as I was going to pick it up I then notice that the Z10 was also ringing for a BBM Video, so I answerd with the phone and it was my friend on his Playbook calling, I thought that it was only for BBM to BBM, but it also is good for calling Playbook
That is great, two thumbs up
Using the Playbook and the Z10 and the Z30 and loving them
Martin

That's sweet that it actually notifies both.
I have been assuming that the video chat would work on either, but since nobody on my BBM has their Z10 yet I've been unable to test this.

BBM video contact not available

I have a z30 and the wife has my old z10. When I try to connect bbm video to the z10 it says contact not available for bbm video,
What am I doing wrong? I'm new to bbm as it is

Hello
Welcome to http://supportforums.blackberry.com
I suggest the following
To see what you can do Video Contact Calls
Join to contact, then press the Button All
Here choose BBM Video
The contacts shown in BBM list are the ones you can make video calls to those who go online connected
Enter the contact's profile and choose BBM Video.
Regards.
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BBM Video Chat Offline

Yesterday I could chat with my BBM contacts with video chat and now today the option is gone! The video camera icon is gone from any of my BBM contacts that I can chat with. And anyone trying to video chat with me it shows that I am offline! Anyone have a fix for this?

Hey Mischek,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Those updates are correct for your BlackBerry Z10.
If you're connected via a Wi-Fi connection I would make sure your wireless router has these settings whitelisted: www.blackberry.com/btsc/KB26816
Also have you tried to make a BBM Video/Voice chat to several different contacts?
I look forward to your reply.
Cheers.
-ViciousFerret
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

I attempted to use netflix on my MacPro safari 10.5.8, I get a blank black screen when I attempt to watch a video, Has anyone encountered and solved this dilemma?

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I have now purchased easy a twice which has cost me 14 pounds both times the video has not loaded i has come up with "!" its asking e to locate the file and i have tried to i typed in easy a on finder and spotlight and it hasn't come please help

i have now purchased easy a twice which has cost me 14 pounds both times the video has not loaded i has come up with "!" its asking e to locate the file and i have tried to i typed in easy a on finder and spotlight and it hasn't come please help

Janieburmy,
You can always deauthorize all your machines from your store account page — just log in and view your account settings and there's a button to deauth all your machines. Which just means for the other machines, it will ask you for your store ID / password the next time you play a purchased song.
So, let's try the filter experiment.
On the start menu, click on "run". in the space it provides enter "regedit" without the quotes. This will open the registry editor.
Find the heading HKEYLOCALMACHINE. Click on it.
Find the heading SYSTEM inside it. Click on it.
Find the heading CurrentControlSet. Click
Find the heading Control. Click
Find the heading Class. Click
Find the heading that begins {4D36E965- Click
Go up to the Registry menu and select "Export Registry File... command. Make sure the "Selected Branch" radio button is checked and save that off somewhere that you can find it.
Delete the key named LowerFilter.
Select the key named UpperFilter, right click, select "modify". Then edit the text in the dialog to just say "GEARAspiWDM" followed by hitting the return key, the return after the word is important.
Then reboot, and see what iTunes does.
To get the system back to its previous state. Run Regedit again and use the Registry menu -> Import Registry File... command and select the file that you saved off in the first section.
I'm particularly interested in getting rid of the "AFS2K" driver in the chain — that's a old driver from a company that hasn't existed in years.
To answer your last question, why am I doing this?... I'm paying off a karmic debt. And someday we'll start that Tequila for Toonz paypal account and then I'll be set.

Youtube videos I placed in a site made in Muse, don't have sound and don't auto play in my Android phone. Can anyone tell me why? The same video has no problems when I watch it at the youtube site on my phone. It has sound on an iphone, but doe

Hello. The Youtube videos I placed in a site made in Muse, don't have sound and don't auto play in my Android phone. Can anyone tell me why? The same video has no problems when I watch it at the youtube site on my phone. It has sound on an iphone, but doesn't auto play either. Thanks!

Hi Mariana,
Please make sure you have the autoplay checkbox selected from the fly-out options:
Regards,
Akshay

How can I tell when a video has captions?

Is there a way (an icon or something) to tell when a video has captions? I've paid for several videos only to find out that none of them has captions. How can I tell whether a video has captions before I buy it?
A related question-- Are there any videos in the store now that do have captions? How can I find them?
--Gil

I have the exact same question. One of the main reasons I pre-ordered Leopard for launch-day delivery was that I thought that iTunes and the new iPods would now be able to play captioned videos. I know that it is supposed to work, but I can't find anything in the iTunes Store that says that it has captions. Is there some way to tell, or are there just no videos available yet in the iTunes Store that have captions?

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I have edited a movie in Final Cut Pro and the video has been smooth all the time.
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What is wrong? All the sudden.

We need info, info, info!
What version of FCP X?
Did you render? what are the project specs? do you use many compound clips? how much ram, hard drive space, how is the hard drive connected?
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Try exporting a master file and see if the video is ok.
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IPad video has no sound

why when I am accessing the site www.sportlemon.tv (www.trombar.com) the video has no sound?

Found the fix.
If the reboot doesn't fix it.
If the headphoens work find, but no external speakers.
If the double-click and page right to the software mute, doesn't show the sound knob - just the brightness
If your pop-up shows "Docking Station"
Then, the problem is very likely a dirty connector. The iPad/iPhone/iPod connector uses a resistor value to determine if the device is connected to an external 'speaker'. There are a range of resistances, for a range of products. This is known as the Connector Pin 21 issue.
Take some windex on a que-tip, or perhaps a Windex paper scrub and rub it on the bottom connector port. Somehow, "something" has gotten on those contacts, and it is pulling the voltage on pin #21 down - so that the iPad "thinks" it's connected to an external speaker - this will disable the internal speaker circuitry, as well as the internal speaker volume controls.
Do not over-saturate and short out your iPad. Do not throw it in the sink, do not use the kitchen faucet to flush it out. A Que-tip with a few drops of Windex (or other gentle cleaner) should work just fine. Takes all of 30 seconds - and magically, the volume knob appeared and everything worked just fine.

Ipod Video has problems with umlaut in calendar

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"does anybody know, how to inform apple about the problem?"
http://www.apple.com/feedback/ipod.html

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Youtube ipad blank no UI but navigator for video has been shrink?

I don't know if this a bug from youtube,or something that my small brother did,so i was letting my small brother going on my ipad mini youtube app,and when i got it back and go on youtube, the white UI for browsing videos has been shrinked into like a iphone size and nothing is in the middle but i can see my profile tabs (My channel,my subscriptions,History,etc) on the left just fine, i tried pulling it back into the middle but it won't let me,i tried going to settings and nothing there helps me,i tried deleting the app and re-downloaded the app, and it still is the same.

I have exactly the same issue on my ios8.0.2 ipad Air.
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Q10 - BBM Video Dilemna

I recently upgraded from the Torch to Q10. Previous advertising of the Q10 and on BlackBerry's website, I should be able to do a BBM Video Chat on my mobile network, right? But why can't I? I can only do a BBM Video Chat when I'm in a wi-fi area. Please help.

I called AT&T and advised them of the problem but AT&T referred me or transferred me to BlackBerry. I spoke with a BlackBerry service rep (male), who told me that BBM Video Chat only works on wi-fi. I told him but BlackBerry's website on Q10 BBM Video Screen Share shows and tells that it can work on mobile network, which I should be able to turn On or Off. He said no it's not a feature. Holy Moly. What's the truth?

BBM VIDEO HAS NO AUDIOI

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