Bbm video or voice call

Hi, Could anyone tell me why the video or voice call feature on bbm doesnt want to work. I have a friend also with a z10 and whenever i try making a video call to him it says contact is not available for video call, yet all his settings and thing are correct on the phone

Are both of you on WiFi at the time?
It could work over the mobile network UNLESS it is forbidden by one of your mobile network providers, OR if you have the BBM app settings to "Allow BBM Calls over mobile networks" disabled. Open your BBM app > swipe down from the top of the app to the settings > scroll down and enable that feature.
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    Date/Time: 2008-03-06 20:04:29.147 +0100
    OS Version: 10.5.2 (Build 9C31)
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    2008-03-06 20:03:49 +0100: [email protected]: State change from AVChatStateWaiting to AVChatStateConnecting.
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    59.651010 @SIP/SIP.c:2719 type=4 (900A0015/0)
    SIPConnectIPPort failed
    66.652203 @SIP/SIP.c:2719 type=4 (900A0015/0)
    SIPConnectIPPort failed
    68.653846 @SIP/SIP.c:2719 type=4 (900A0015/0)
    SIPConnectIPPort failed
    70.654312 @SIP/SIP.c:2719 type=4 (900A0015/0)
    SIPConnectIPPort failed
    Video Conference Support Report:
    6.242292 @Video Conference/VCInitiateConference.m:1582 type=2 (00000000/0)
    Connection Data for call id: 1 returns 1
    46.825508 @Video Conference/VCInitiateConference.m:1582 type=2 (00000000/0)
    Connection Data for call id: 2 returns 1
    51.634232 @Video Conference/VCInitiateConference.m:1597 type=2 (00000000/0)
    Prepare Connection With Remote Data - remote VCConnectionData: 1, local VCConnectionData: 1
    51.636956 @Video Conference/VCInitiateConference.m:1701 type=2 (00000000/0)
    Initiate Conference To User: u0 with Remote VCConnectionData: 1 with Local Connection Data: 1 conferenceSettings: 1
    57.649985 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:16402 SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK4e6c33d332b2582d
    Max-Forwards: 70
    To: "u0" <sip:user@rip:16402>
    From: "0" <sip:user@lip:16402>;tag=1804075703
    Call-ID: 1181104c-ebb0-11dc-a159-8327d4e84012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 389
    v=0
    o=Peti 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:1056:2:2000
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:2875794538
    58.150385 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:16402 SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK4e6c33d332b2582d
    Max-Forwards: 70
    To: "u0" <sip:user@rip:16402>
    From: "0" <sip:user@lip:16402>;tag=1804075703
    Call-ID: 1181104c-ebb0-11dc-a159-8327d4e84012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 389
    v=0
    o=Peti 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:1056:2:2000
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:2875794538
    59.150781 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:16402 SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK4e6c33d332b2582d
    Max-Forwards: 70
    To: "u0" <sip:user@rip:16402>
    From: "0" <sip:user@lip:16402>;tag=1804075703
    Call-ID: 1181104c-ebb0-11dc-a159-8327d4e84012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 389
    v=0
    o=Peti 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:1056:2:2000
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:2875794538
    64.652333 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:42934 SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK1b30e5bc2015c0b4
    Max-Forwards: 70
    To: "u0" <sip:user@rip:42934>
    From: "0" <sip:user@lip:16402>;tag=701407318
    Call-ID: 15ad81c8-ebb0-11dc-a159-c5536b594012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 389
    v=0
    o=Peti 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:1056:2:2000
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:2875794538
    65.152656 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:42934 SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK1b30e5bc2015c0b4
    Max-Forwards: 70
    To: "u0" <sip:user@rip:42934>
    From: "0" <sip:user@lip:16402>;tag=701407318
    Call-ID: 15ad81c8-ebb0-11dc-a159-c5536b594012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 389
    v=0
    o=Peti 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:1056:2:2000
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:2875794538
    66.153053 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:42934 SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK1b30e5bc2015c0b4
    Max-Forwards: 70
    To: "u0" <sip:user@rip:42934>
    From: "0" <sip:user@lip:16402>;tag=701407318
    Call-ID: 15ad81c8-ebb0-11dc-a159-c5536b594012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 389
    v=0
    o=Peti 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:1056:2:2000
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:2875794538
    66.652885 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:16402 SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK04466dd24f32cae0
    Max-Forwards: 70
    To: "u0" <sip:user@rip:16402>
    From: "0" <sip:user@lip:16402>;tag=1633791374
    Call-ID: 16decf34-ebb0-11dc-a159-fb5d56a44012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 389
    v=0
    o=Peti 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:1056:2:2000
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:2875794538
    67.153294 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:16402 SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK04466dd24f32cae0
    Max-Forwards: 70
    To: "u0" <sip:user@rip:16402>
    From: "0" <sip:user@lip:16402>;tag=1633791374
    Call-ID: 16decf34-ebb0-11dc-a159-fb5d56a44012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 389
    v=0
    o=Peti 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:1056:2:2000
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:2875794538
    68.153719 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:16402 SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK04466dd24f32cae0
    Max-Forwards: 70
    To: "u0" <sip:user@rip:16402>
    From: "0" <sip:user@lip:16402>;tag=1633791374
    Call-ID: 16decf34-ebb0-11dc-a159-fb5d56a44012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 389
    v=0
    o=Peti 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:1056:2:2000
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:2875794538
    68.654348 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:16402 SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK1e76537a16191d03
    Max-Forwards: 70
    To: "u0" <sip:user@rip:16402>
    From: "0" <sip:user@lip:16402>;tag=1616895210
    Call-ID: 18103546-ebb0-11dc-a159-ead7d4a34012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 389
    v=0
    o=Peti 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:1056:2:2000
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:2875794538
    69.154755 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:16402 SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK1e76537a16191d03
    Max-Forwards: 70
    To: "u0" <sip:user@rip:16402>
    From: "0" <sip:user@lip:16402>;tag=1616895210
    Call-ID: 18103546-ebb0-11dc-a159-ead7d4a34012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 389
    v=0
    o=Peti 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:1056:2:2000
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:2875794538
    70.155163 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:16402 SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK1e76537a16191d03
    Max-Forwards: 70
    To: "u0" <sip:user@rip:16402>
    From: "0" <sip:user@lip:16402>;tag=1616895210
    Call-ID: 18103546-ebb0-11dc-a159-ead7d4a34012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 389
    v=0
    o=Peti 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:1056:2:2000
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:2875794538
    Video Conference User Report:
    0.000000 @:0 type=5 (00000000/16402)
    Local SIP port
    0.000018 @:0 type=5 (00000000/16402)
    Local SIP port
    0.000036 @:0 type=5 (00000000/16402)
    Local SIP port
    0.000070 @:0 type=5 (00000000/16402)
    Local SIP port
    0.000087 @:0 type=5 (00000000/16402)
    Local SIP port
    76.651781 @Video Conference/VideoConferenceMultiController.m:1474 type=5 (00000000/0)
    IP And Port Data With Caller IP And Port Data: Obtained 400 bytes of local IP and port data (10 entries). Remote data was 0 bytes (0 entries).
    Binary Images Description for "iChat":
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    0x368000 - 0x4b9fff com.apple.viceroy.framework 363.1 /System/Library/PrivateFrameworks/VideoConference.framework/Versions/A/VideoCon ference
    0x527000 - 0x566fff com.apple.vmutils 4.1 (104) /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
    0x588000 - 0x5a1fff com.apple.frameworks.preferencepanes 12.0 /System/Library/Frameworks/PreferencePanes.framework/Versions/A/PreferencePanes
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    0x76d000 - 0x76dfff liblangid.dylib /usr/lib/liblangid.dylib
    0x776000 - 0x778fff com.apple.iChat.Styles.Text 4.0.2 (604) /Applications/iChat.app/Contents/PlugIns/Text.transcriptstyle/Contents/MacOS/Te xt
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    0xe430000 - 0xe47afff com.apple.QuickTimeUSBVDCDigitizer 2.1.6 /System/Library/QuickTime/QuickTimeUSBVDCDigitizer.component/Contents/MacOS/Qui ckTimeUSBVDCDigitizer
    0xe4a1000 - 0xe623fff com.apple.opengl 1.5.6 /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
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    0xe8f3000 - 0xe90ffff com.apple.opengl 1.5.6 /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLRendererFloa t.bundle/GLRendererFloat
    0xfaa7000 - 0xfc35fff com.apple.audio.codecs.Components 1.6.1 /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
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    0x10188000 - 0x1018ffff com.apple.JavaVM 12.0.2 /System/Library/Frameworks/JavaVM.framework/Versions/A/JavaVM
    0x1019f000 - 0x101cffff com.apple.QuickTime Plugin.plugin 7.4.1 (14) /Library/Internet Plug-Ins/QuickTime Plugin.plugin/Contents/MacOS/QuickTime Plugin
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    0x115bb000 - 0x115d8fff com.apple.audio.midi.CoreMIDI 1.6 (42) /System/Library/Frameworks/CoreMIDI.framework/Versions/A/CoreMIDI
    0x115f0000 - 0x115fdfff com.apple.QuartzComposer.Backdrops 1.1 /System/Library/Graphics/Quartz Composer Patches/Backdrops.plugin/Contents/MacOS/Backdrops
    0x8fe00000 - 0x8fe2dfff dyld /usr/lib/dyld
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    0x90090000 - 0x900a6fff com.apple.CoreVideo 1.5.0 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x900a7000 - 0x9012efff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
    0x9012f000 - 0x90130fff libffi.dylib /usr/lib/libffi.dylib
    0x9013b000 - 0x9029afff libSystem.B.dylib /usr/lib/libSystem.B.dylib
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    0x902de000 - 0x902e9fff com.apple.CoreGraphics 1.351.21 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    0x902ea000 - 0x9030efff libxslt.1.dylib /usr/lib/libxslt.1.dylib
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    0x90998000 - 0x90998fff com.apple.MonitorPanelFramework 1.2.0 /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l
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    0x9099b000 - 0x90dabfff com.apple.Accelerate.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
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    Message was edited by: Oberone
    IMac Core 2 duo 20" Mac OS X (10.5.2) 2GB ram

    Hi
    Can you answer these questions please?
    ichat: What We Need From You !!
    Steve

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