Bbm won't work

hey i have a problem with my bbm its not working with my carrier for somereason if my wifi is on it works fine but as soon as i turn my wifi off it just stops working i have a bbm add on so it should work i must have called coustomer service 100 times already with no luck. my phone is blackberry z10 modle # stl100-3 software 10.2.1.2977 plz help!!!!

If you have a BBM add-on from an old BB device that will NOT work with the Z10. BBM requires a regular data plan, not a BIS data plan. You'll need to contact your carrier.
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Similar Messages

BBM won't work? HELP!

I've had my Blackberry Curve 9320 for about a month now, and all the while BBM has never been working. I can open it up, change my Display Name, Picture, Personal Message, but I can't send / receive requests. The invites people send me never get through and the ones I send always say 'Pending'. I've uninstalled and re-installed it. Recently I updated BBM but still I can't send or receive pin requests. I find having a Blackberry without BBM quite pointless. Please help?

Hi xoxraffiaxox
Welcome
In order to use BBM on our device we need a BlackBerry Data Plan also known as BIS , Can you confirm you hold a BlackBerry Data Plan on your Account.
Prince
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BBM WON'T WORK PLEASE HELP?

So I got a blackberry yesterday. I got a $15 dollar plan plus a $10 add-on called 'Blackberry Basic' with Unlimited Blackberry Messenger, Unlimited Text Messaging, Call Display and Voicemail. The guy asked if we wanted to block the internet and my mom said sure. I can't access BBM now.. is it because the internet is blocked or is something else wrong?

nope.. when you basically have a BB plan.. BBM should work... try a hard reset onto ur phone (remove the battery, put it back again)... once the phone got restarted, send me a BBM req onto my phone.. I'll tell if I rec any.. : P
(get my PIN on my profile)
.RoCkInG dUdE.
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Bbm invite won't work

I have a torch 9800 and my wife just bought a used curve 8330. It will not let us join up. both phones say "waiting for authorization"
Solved!
Go to Solution.

I have a torch and bbm, whatsapp, twitter etc won't work at all, its never done this before! It ran out so I topped up and opt back in, it took the credit, this was monday night, I rang vodafone and they said it was on blackberry's end and would take 24 hours, now its been nearly 48 its out of order this, its cost me a fortune phoning round to try and fix it!! I've took the battery out and changed the network and gone back on to mine, please can someone help

Touchscreen and trackpad won't work after installing new OS

i want to ask why that after i upgraded my os, and during the start up when i have to scroll down the aggrements text my trackpad and my touchscreen won't work. is that any way to solve this problem? i beg you to answer my question please. i would be very grateful. thanks

Did you actually upgrade to OS 7.0 or to OS 7.1?
What OS were you previously on that you want to downgrade to?
For the application in question, go to Options > Device > Application Management. Find the app and delete it.
Now, go back to AppWorld and install it again and see if it works correctly.
For most apps that I know of, if they worked correctly on OS7, they will be fine on OS7.1
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Curve 9300 scroller won't work

For the past few months, my scroller has been sticking and freezing, but i have managed to fix it everytime by pressing down hard or doing a battery pull. Also, the screen would just randomly turn white and then the phone would restart. The white screening was getting unbearable, so i did a software reload through desktop manager and since my scroller won't work at all. It wont select or scroll. Someone please help!!!!!!!!

Good deal. I still think the phone is having hardware issues from what you described and a tech will have to check it out.
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Blackberry Desktop Manager won't work with Curve 9310

Can anyone help me troubleshoot why the Blackberry Desktop Manager won't work when I plug my Balckberry Curve 9310 into the USB port. The program freezes and shuts down. If I try to use the device switch wizard I get this message "Fatal Error has occured while updating your device's software. Please try again." I had to purchase a new Blackberry because my provider doesn't work in my new location so I bought StraightTalk Blackberry because I use it for business and I am familar with the phone. I am desparate to get my connections loaded onto my new phone. Help!

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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HP LaserJet Pro C1415fn color MFP - fax won't work

I have a LaserJet Pro CM1415fn color MFP on a Windows 7 64-bit laptop. I've been using the printer for two years now.
At the moment the fax function only works if I use it manually (i.e. if I place a sheet of paper on the scanner, select the "Fax" button on the printer touch pad and dial the number). However, if I want to send a fax via the PC interface, it won't work.
For example, if I open a PDF, click on "Print" and select "HP LaserJet Professional CM 1410 Series Fax", nothing happens -- no window/interface will open. If I select "HP Send Fax" or "HP Fax Setup Wizard" from the program menu, nothing happens.
I've always been sending faxes this way and I just don't know what happened... Can anyone please help?
Thanks in advance!
Claudia

Hi @Clabee ,
I see that you can't fax from the PC anymore. I can help you with this.
If this just recently happened, I would do a System Restore back to when everything was working properly.
System Restore for Windows 7.
If you would prefer not to do the System Restore, uninstall and reinstall the printer software. It might become corrupted.
Here are the steps to run the uninstall from the computer or the CD.
To uninstall from program files:
Touch the Windows key and the E key to access the computer window.
Select the C drive.
Select program files or program files x86.
Open the HP and printer name folder.
Select uninstall.
Uninstall the software from the CD:
Touch the Windows key and the E key to access the computer window. Right click on the CD for the printer, left click open in a new window, double click on uninstall.
Disable all the start up programs and temporarily turn off the Antivirus Software. How to use MSCONFIG .
Click on the start up tab and click disable all.
Download, save and install the latest drivers.
HP LaserJet Pro CM1415fnw Color Multifunction Printer Drivers.
Test the printer and try sending a fax again from the PC.
Then you will need to go back in and enable the start up programs and turn the Antivirus Software back on again.
If you need further assistance, just let me know.
Have a wonderful day!
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Gemini02
I work on behalf of HP

I've just updated my iPhone to the new iPhone OS and now it won't work and iTunes won't recognise that it's there. I've uninstalled iTunes and reinstalled twice and it's not working. Please help.

I've just updated my iPhone to the new iPhone OS and now it won't work and iTunes won't recognise that it's there. I've uninstalled iTunes and reinstalled twice and it's not working. Please help.

I have not had wifi since November when I upgraded to the newest IOS version. I called the Apple help line and they told me some things to do and I tried them all and they worked for a few hours and then wifi shut off again. I kept doing what they told me and it worked for a couple more days and then I could never turn it on again. My blue tooth doesn't work either. I had to actually increase my data usage with AT&T becuase of this. When I did that in December I went to the Apple store and was told that it is a hardware issue and since my phone is out of warranty I would have to pay for a new phone because they could not fix the issue. My upgrade isn't up until June 2014 so not only do I have to wait for the upgrade and I am not paying for a new phone but I have to pay $10 plus extra a month on my cell phone bill because I was going over on my Data!!! I have been beyond upset about this and Apple is not doing anything about this nor did they offer up some way to resolve the issue because obviously it is not just some rare incident if several people are having this issue. Who knows how many people out there have had this issue and have not said anything about it. Now there is a newer update that I can't do because it requires wifi in order to download.
June can not get here fast enough and I may not go back to Iphone after dealing with this for so long with no help from Apple.

IPhoto and Apple ID won't work after system update

I've recently updated my MacBook Air to OS X v10.9.4. iPhoto won't work as i am currently using v9.2. I've tried downloading a later version but have been advised that my Apple ID will not work on this computer. NB. I have an iPhone but have not used the Apple ID on this - to my knowledge, or another Apple ID on my system. I'm a basic level user so any advice on this would be great.
Many thanks,
Elza

have been advised that my Apple ID will not work on this computer
Advised how, exactly?

PDFMaker loads but won't work in Word 2013 - Acrobat XI and DC - Win 8.1 Pro

OK, I opened a question that never got answered and it never was resolved...
Just updated to Acrobat DC - same problem exists...
I'm running Windows 8.1 Pro fully up to date..
I've uninstalled and reinstalled Office 2013 Pro (I have an Office 365 subscription so it's the click-to-run install).
I've uninstalled and reinstalled Acrobat Pro DC.
I've rebooted (a full restart, not Win 8's fast boot restart) between each installation.
I've tried this in multiple Office applications, none of them work EXCEPT for Outlook.
For the following I will use Word as my examples...
I've uninstalled all plug-ins and still it won't work.
I've tried running Word as Administrator.... still won't work.
OK... so this is what it looks like... as you can see the toolbar loads, but no icons...
https://www.dropbox.com/s/wsbs4kon3z4e965/Word%20Acrobat%20Screenshot.jpg?dl=0
When you click on those buttons... it goes through the motions as if it were creating the PDF... but no file is ever created...
If I right-click on a Word document and select Convert to PDF - it goes through the motions of creating the PDF, asks me where to save... and then a dialog box named "Acrobat PDFMaker" comes up saying " {Exclamation Point Yellow Triangle Icon} An unexpected error occurred. PDFMaker was unable to produce the Adobe PDF."
If I right-click on a text file... and select Covert to PDF, it immediately pops open a PDF of the text file. Same with any image file.
This was all working perfectly up until out of nowhere it stopped working on January 26, 2015. See my original posting here: Acrobat XI Pro Word 2013 add-in stopped working
I can Print to PDF using the PDF Printer without any problems.
Creating a PDF in Outlook, no problems...
I'm hoping somebody can figure this one out... I'm completely stumped.... and I'm usually very good at troubleshooting stuff.

Click to Run according to Microsoft:
https://technet.microsoft.com/en-us/library/jj219427.aspx
"Click-to-Run is a Microsoft streaming and virtualization technology that reduces the time that is required to install Office and helps you run multiple versions of Office on the same computer. The streaming technology enables you to download and begin to use an Office product before the whole product is installed on your computer. The virtualization technology provides an isolated environment for Office to run on your computer. This isolated environment allows you to run the latest version of Office side-by-side with an earlier version of Office that is already installed on your computer."

WEP Password Won't Work!

I have a Wireless router, which can do WEP, WPA and WPA2 encryption. If I have WPA2, then my desktop (Windows) can't remember the password, so that encryption is out for the mo, WPA won't work on our old laptop, and so WEP is all that's left. Every device in my house (including my iPhone) can connect, but my MacBook fails too! I have tried loads of different WEP passwords, and it can still connect to other WEP protected networks, but not mine! Is there anything I could have done, or is this a general problem?

Just like Windows stores your network profile info in C:\Document and Settings, the mac stores your network location in a plist file.
WEP is really for B/G networks, most newer networks are using WPA/WPA2 because it is more secure.
Can you connect to WPA2 Personal with the mac and that router?
Can you create a new Windows profile under network settings? (you should be able to).
Sometimes if you cannot connect using ASCII character for the password, look at your Key 1: on Windows for the Hex version of the password and try typing the Hex in the password box.
IF your password for WEP is short, like less than 8 characters, that may be the problem, it order to get WPA2 you need a password at least 8 characters long, 10 is better and more accepted by encryption schemas. Try adding 1234 to the end of your existing password (i.e. password1234) in the router, then input it again to see if it works. Try making the password exactly 10 characters long if you can.
WEP is like having no security at all, WPA/WPA2 is much more secure.

ITunes password won't work

Aplle TV keeps telling me to put in my password but when I do it won't work. But I checked it on iTunes and it worked there, as well as online. Then I went online and changed it but Apple TV still won't accept it. What gives?
Edit: Nevermind it's working again. I had to reset Apple TV.
Message was edited by: TomCat4680

Try some of these things
http://www.apple.com/support/itunes/troubleshooting/

Wireless password won't work

trying to connect to wireless at work, but the password won't work.... i try'd the same password on ipod... works fine... also i can use wireless at home... no prob....
any ideas?

Powerbook G4, you may have a wireless card that is too old and doesn't support newer encryptions schemes like WPA or WPA2. What are you using as your wireless encryption algorithm at home?
Per my profile, you can see that I have a computer designed and manufactured eight years ago. It uses an old 802.11 "Airport" card; not "Airport Extreme" as does my Mac Pro. It doesn't do WPA or WPA2. If the wireless access point (WAP) at work is using those, you'll be prompted for a WEP password because your computer doesn't know any better. But it won't work.
So first thing you need to do is find out what does the WAP use. Next thing you need to do is go into your System profiler and see what kind of Airport card your Powerbook has.
If it's not an "Extreme" or "Express" or whatever, just a plain ol' "Airport" card, then you are SOL trying to use that to connect to your work's WAP if they are using WPA or WPA2. There are some USB wireless thingies that you can plug in to an available USB port and you can use that to access the work (and home) networks. I know that BDAqua has previously posted a URL or three that point to some inexpensive USB 802.11 transceivers that you could use on your Powerbook.
As a side note, if this is indeed the case for your situation, this would also imply that you are probably using an inferior (as in hacked/cracked) wireless encryption protocol at home. Once you get a WPA2-capable USB thingy, get in to your router's wireless setup and change it to WPA2-PSK-AES.

Flash is up-to-date, but Plugin won't work

Hi!
I'm using Firefox 29.0.1 on Windows 8, (also up-to-date), and Flash plug-in won't work. I re-downloaded & installed Adobe Flash 13.0.0.214...I verified it on their website, but I can't get the plugin to work. I had no problem with it earlier today, but for some reason it won't work anymore.
PLEASE HELP!
Thank you,
Nuts4Mutts :(

Hi!
Yes, I checked on Adobe's site THREE TIMES & I have the latest version, & the animations they have on their site worked fine...I saw them perfectly, (both the red cube bouncing around & the cartoon tree with the animated yellow & orange colored leaves). I'm at a loss why on most sites I have no problem watching streaming video, but on 2 of the other sites that I watch EVERY day, I suddenly get the "Error loading plugin" message on a black screen. It's driving me nuts, as I was watching these sites earlier this morning & everything was fine. The confusing part, to me at least, is why is this plug-in problem is ONLY affecting 2 of the sites I watch AND why did it happen out of the blue...I was watching them without any problem early this morning, just like I do ALL DAY...EVERY DAY!!! (I watch several wildlife live-cams, so it's important that I keep up with changes in the birds I normally watch). None of the other sites I watch are affected...what would cause this to happen?
I even did a complete shut-down of my laptop, waited, then re-started. Usually, this would fix just about anything...for some reason, I can't get the video stream on 2 cams...I can still view the other cams I watch, though.
I DID install MS's weekly updates, but it didn't affect my ability to see streaming video on most of the sites I watch; so far only on 2 of them.
I only have the pop-up blocker that comes with Firefox, but other than that there's nothing else in my add-ons that could interfere. I checked my plugins several times, just to make sure Flash was up-to-date & they're fine, too. The mystery is why I can see my wildlife cams on 4 of the sites I watch but not on the other 2, especially when I was watching them early this morning!!! I feel like I've been dropped-off in some sort of cyber-space time warp, or in the twilight zone & I'm ready to scream!
If there are any other suggestions, please post them...I'm very behind in my cam-watching!
On another Firefox-related problem...where do I post a question about some add-ons not working or being visible AND not being able to customize since the last update? I know...I'm just having a very confusing, frustrating day!
Thanks again for your ideas...I need all the help I can get!
Nuts4Mutts :(

Bbm won't work

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