BBP_MON_SC : does not show the details of the Shopping cart

Hi,
We are in SRM4.0 and Stack 11.
when we use the transaction:BBP_MON_SC to check the Shopping cart and get into the details, the system does not show the "details of the shopping cart".
The sequence of the steps :
1) click on the "monitor shopping cart"(BBP_MON_SC) in our web browser
and search the SC by date.
2) The list of the SC created on the specific date come up.
3) when we select a SC to get into the details the system shows
a "BLANK SCREEN".
Thanks in advance.
Regards,
RK.

Hi,
First check whether you have implementedany custom BADI at the SC item level.If the BADi is wrongly implemented then you may not be able to see the item details.
Also Make sure that BASIS Team has assigned correct roles and profiles to the administrator user. Ask BASIS to use SAP provided roles and then you can try out again. (Try this role - SAP_EC_BBP_ADMINISTRATOR / SAP_BBP_STAL_ADMINISTRATOR )
Here are the related links ->
http://help.sap.com/saphelp_srm50/helpdata/en/a0/10213862f7bd47e10000009b38f8cf/frameset.htm
http://help.sap.com/saphelp_srm50/helpdata/en/9f/a47c3c989d501fe10000000a114084/frameset.htm
http://help.sap.com/saphelp_srm50/helpdata/en/15/46d19e4069d14e92decb87d6a56b9c/frameset.htm
Incase it does not help, then, Without assigning any other roles, try logging to the transaction - BBP_MON_SC via SAP GUI instead of webpage and then do once you get some authorization issue /error, using SU53 Transaction, you can get the required Authorization objects need to attached to the user profile.
Alternatively, For time being, Try assigning SAP_ALL and SAP_NEW to the Administrator Buyer user role of that user.
Also have a look at these notes:
Note 636270 Shopping cart monitor: Display of SC if user is deleted
Note 764135 Shopping cart monitor: Selection according to 'Created by'
Note 865179 BBP_MON_SC: Search for shopping carts shows wrong results
Note 683524 Shopping cart monitor does not display all shopping carts
Note 1045386 BBP_MON_SC: No DELETED Event after deletion
Note 829529 BBP_MON_SC: Displaying shopping cart of a locked user
901427 BBP_MON_SC: Requester instead of creator in overview list
859012 BBP_MON_SC: Deleted shopping carts are not found
882884 BBP_MON_SC: Deleting items in the status I1116
792542 Shopping cart monitor: incor. return URL from shopping cart
672764 Shopping cart monitor: Display of deleted shopping carts
Note 522620 Shopping cart monitor: Customer enhancement / BADI
Note 889942 BBP_MON_SC: Service item can't be searched by perform.period
949399 SC monitor: Search help does not display all catalogs
972697 bbp_mon_sc: No result for limit shopping cart search
901608 BBP_MON_SC: Service Item search is incorrect
813434 Shopping cart monitor and internal ITS:Shopping cart display
669720 BBP_MON_SC: Follow-on document is not found
625694 Not possible to search for SHB based on some docs in monitor
596089 SHP Monitor: problems with search functionalities
Note 561186 Monitor shopping cart: Selection of large datasets
BR,
Disha.
Pls reward points for useful answers.

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BBP_MON_SC : does not show the details of the Shopping cart

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