BBZ10 not loading at all! Please help!!!

My Z10 randomly switched off itself yesterday at 9am (UK), and despite me switching it on and waiting for it to load up again, it just got stuck at 90% loading and doesnt do anything further. I have recharged my phone, removed and inserted the battery several times, and left it to load overnight...but still nothing further than 96% load. I am desperate to get my phone working asap as I need it for holiday next week. The red LED light appears when you switch the phone on at the beginning, but during the load up, there is nothing further.
Please, please help.

neetuc wrote:
errr...im not sure how to reload using bb link on the computer...can you please explain how to do that?
Many thanks in advance
The 'Reload Software' option page is only available for a short time if the phone is working correctly.

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