BCM didn't come up after OII configuration

Question

Hi Experts,
I have completed successfully basic installation and configuration as described in Basic installation example.
After that, I tried to make OII UV to integrate with CRM, after completing OII configuration as described in Advanced installation example,
I inactivated all VUs then tried to activate them again beginning with Core VU but unfortunately none of them came up stating the following error:
16:51:30.070 (05124/Message Receiver) ERR> Connection/006D1D40 [192.168.1.136:21009<-192.168.1.136:64077]: Failed to receive from [192.168.1.136:64077] : Socket = [640], BytesRead = [0] : TcpConnection::ReceiveSync, WSARecv failed - 10053 (0x2745) An established connection was aborted by the software in your host machine.

Answer 1

Hi Ahmed,
Sorry for the delay in response.  Please see the latest Installation guide.  Here is the relevant information:
The servers where Chat Portal or Integration Interfaces package is installed (for interfaces such as OII, DAI and so on).
a
ASP.NET must be enabled.
Microsoft Visual C++ Redistributable for Visual Studio 2012 Update 1, 32–bit version
Microsoft .NET Framework 4.0, full package
Additionally, the OII interface requires also Microsoft Visual C++ 2010 Redistributable Package, 32–bit version.
NOTE: The specified 32–bit editions must be used also on 64–bit servers.
You can verify if you have these installed via your Control Panel.  I should look similar to this with (x86) at the end.
I hope this helps.
Thanks,
Marcus