BDC and ERMS fact based attributes in Mail forms

Hello,
We are running CRM 7.0 ( no Ehp's yet)
I am trying to create a mail form with some information from the currently opened "Complaint" ( transaction number, description) , so I can 'insert" them in my email reply.
I created new BDC attributes in SPRO configuration,
SPRO->CRM->IC WEBCLIENT->Additional Functions->intent Driven action->add BDC attributes
But only the attributes from Business Partner (ERMS automated process) are populated dynamically in the mail form. Other attributes from categories (ERMS Fact based attributes, BDC attributes, Additional fields) not returning any value, though I add them in mail form design.
I've applied the following notes without any success..
1660306 ,1666332, 1645600
I wonder if I am missing configuration.
any pointers much appreciated.
Praveen
Edited by: Praveen Rangineni on Jan 12, 2012 4:06 PM

Hi Praveen,
I'm trying to acheive something similar to this. if you were succesful in this, Can you please let me know what steps you followed?
Thanks,
Chaith.

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