BDP-S1200 cannot operate this disc

Hello, We have 2 BDP-S1200 blu-ray players and both of them won't play a certain DVD. When DVD is inserted we get the : cannot operate this disc message. I have tried solutions here https://us.en.kb.sony.com/app/answers/detail/a_id/30372/c/65%2C66/kw/30372 updated the firmware, parental control is off, reset player...but still it persists. The DVD is a region free DVD, so that is not the issue. The disc plays very well on my PC and on 2 other DVD players (our daughter's and my brother's). I would understand if it wasn't playing on any other players, but it works fine on 3 others, so I wonder and need help to make it work on our BDP-S1200. Thank you

Bump Any help ? Thank you

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<img src=http://home.austin.rr.com/viajar/wdm.jpg>Message Edited by Midtower on 0-4-2004 08:45 PM

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