BE6000

Hii
I am new to the implementation of cisco BE6000. How can i activate the license of call manager 9.1 of cisco BE6000. It is having CUCM,UC, CCX,IM and Prsesnce, Povisioning, Emergency Responder. Telepresence server VCS and all optional. How to install through Enterprise License manager. PAK code will be inside packet which they shipped. While installing the subscriber, i can give the same PAK code or any other. One more doubt, Can i installthe PUb and SUB on the same Server and provision for the reduntant SUB on the other physical server we baught. please help me on this.

ELM gets installed on every instance of CUCM and UCXN, pick one you want to use and browse to the IP address of the server and select enterprise license manager link. Then follow the ELM user guide to define application instances, synch up and fulfill the PAKs.
As to Pub and Sub on the same server, as long as you have enough resources on your UCS server (CPU cores, RAM, disk space) you can add another subscriber, there is no additional license required for it.
Chris

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How to migrate from BE6000 to Communications Manager

Dear forum members,
first of all, I'am tired. I have been on a long journey from the day we bought our Cisco Unified Communication system until now.
Technically everything worked just fine, right from the beginning until now. But starting from the first day, I had several huge
issues with our Cisco reseller (Deutsche Telekom/T-Systems).
It all started with the fact, that all hardware related contracts and services were SmartNet Services and added directly to our company account.
All software related services were booked as "Shared Services". So we were the rightfull owner of the licenses but our reseller had to migrate/issue all tickets, licensing requests and so on.
It took us (me and our reseller) over a year to set these things "right".
Right now, everything (hardware and software related services, licenses, ...) are bound to our Cisco account. We can open TAC cases, download software/firmware and so on.
Last week, we migrated successfully from Call Manager 8.6.5 to 10.0. So I was really happy to see, that everything worked fine (I could migrate my licenses, download the software, ...).
I thought, "Hey, finally eveything works as expected..."
I was wrong, so wrong...
What happend? I tell you what happend...
During the migration, we had to move all our servers (CUCM, CUC & CUPS) from our Cisco C200 M2 Server to our Dell VMware cluster, because the C200 M2 is (as far as I know) not supported anymore for BE6000 10.x and we didn't wand to buy a new C220 M3 server.
Due to the fact, that the BE6000 is only supported on that hardware, we decided to migrate our BE6000 to a Cisco Unified Communications Manager.
Our reseller told me, that Cisco Unified Communications Manager is supported on third party hardware (if the hardware meets certain requirements, like processors and so on) and due to the fact that we only use CUCM, CUC & CUPS there would be no difference for us when it comes to features.
So I said: Great, let's do that. And when you are doing that, can you please order us a license for a collab edge gateway (the thing that enables Jabber to proxy through the firewall without the need of a vpn tunnel).
And that was the point when our communication stucked...
Since that mail, I don't get any response from our reseller regarding this two tasks. They told me, that I can do that myself. I tried that and searched all cisco portals and then opended a TAC case.
The TAC team told me, that our reseller had to file a sales order (is that right?) and send me back to them.
Right now, I'am trapped between Cisco and my reseller and I'am really tired. Can someone please tell me what I can do/have to do to patch things up?
Kind regards,
René

DRS from your current server which is using the 6K OVAs, into your dell server which should NOT be using the 6K OVAS, but any of the other non-6K options you have.
I assume you've already verified your server is supported under 3rd party spec guidelines???
But, that's all it takes to move from a 6K into an enterprise CUCM, or the other way around as well.

How many domains can Prime Collaboration Advanced manage with the BE6000?

The BE6000 Administration guide states that "Most BE6K deployments have a single domain as part of a Standard Prime installation. Multiple domains are available with Prime Collaboration Advanced (available for purchase) that can be used for complex Business Edition 6000 deployments."
How many domains can Prime Collaboration Advanced manage with the BE6000 solution? How do we order and deploy Prime Collaboration Advanced with the BE6000 solution?

http://docwiki.cisco.com/wiki/System_Capacity_for_Cisco_Prime_Collaboration_10.0

Windows 2008 Server Co-residency BE6000/BE7000/TRCs/Specs-Based.

Hey,
I'm trying to figure out where I can run a Windows 2008 R2 server:
BE6000: seems like no based on http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/BE6000/Coresidency/9_x/BE6K_coRes.html
BE7000: the data sheet has a "Co-residency Policy" link that provides no information on co-residency. I'm assuming yes and that there is no similar list as for the BE6000.
TRCs: I assume yes
Specs-based: I assume yes.
It would be nice if this was corralled into a single location.
Thanks for any answers.

If you run 6K/7k over HYP or FND license, then yes, the above link applies to both. Not sure if you can also buy either license with TRC or spec-based TRC, if so, then they also fall under the guidelines from the link.
If you run any of the above options over VMware std, ent, or ent+ license, general co-res guidelines from virtualization wiki apply.

BE on MCS v7 migrate to BE6000 on UCS

I have a client who has a 100 single MCS server based Business edition running version 7. Currently they are covered under UCCS/ESW nearing the end of this 3 year agreement.
What is the correct migration path to take them from V7 to BE6k on UCS. Looking possibly to add some redundancy.
Customer has CUCM/Unity Connection/Presence/Attendant Console applications.
From the SE session I believe I could
buy 2 50 or 100 user bundles or buy 1 bundle and a
migration bundle for the redundant server with all the software preloaded.
If I purchase 2 50s, this gives the active publisher a total of 100 users during normal operation?
My question is is the migration bundle a deep discounted sku that acknowledges the investment of the existing BE version 7 and MCS hardware, or do I have to go through the technology migration path to get value for the existing hardware and licenses?
Is this even the correct roadmap, from v7 or do I have to first upgrade to v9 on the existing hardware under the UCCS support terms, THEN migrate to UCS hardware?
Thank you.
md

You have mulitple options.
1. AS you described in the question, buy two 50 bundles will let you have a publisher with 100 user license, and a subscriber server.
2. Just buy one starter bundle, and use the MCS server as you back server. Please check the MCS server is supported in 9.0. In this case, you will need to upgrade the MCS server with 9.0 SW.
The migration program includes mulitples parts:
1. Migration bundle is discounted with its price just around $1K higher than the listed bare metal server price. and with pre-loaded OS and VMware. It also comes with the free VCS licesnse (5 travelsal license + 10 non travesal ), 5 CC agent license and required VMware license.
2. Don't need to purchase new license. Just migrate them. What really matters is the migration discount on license. With the 9X3 migration promotion, you can migrate you licesnse to BE6000 for $9 per license if 3 year UCSS is purchased.
3. Use the MCS server as reducndancy server or run other applications.
4. You don;t nee to upgrade to 9.0 first ro be able to migrate.
We are going to publish a white paper for migration ery soon. Please stay tuned.

Migration from BE3000 to BE6000

Hi,
Has anyone done a successful migration from BE3000 to BE6000?
I need the guides.
Please assist.
Thanks

Hi Valdes,
I haven't come across any Export / Import method for migration from BE3k To BE6k. Even if its tried the whole process may turn out to be too complex without any confirmation about the integrity of database that is exported. However, there is documentation supporting the migration from BE3K to Standalone servers like in the following link
http://www.ciscounitytools.com/Applications/General/COBRAS/Help/COBRAS_Briefcase/COBRAS_Briefcase.htm
HTH
Manish

Mixing BE6000 UCS Server and "normal" UCS server in the same deployment

Hello,
I have been handed a project which has one high density BE6000 UCS server and a separate UCS C220 M3 server. The latter server was included to host a MediaSense call recording system but this will only use 2 of the available 8 vCPUs on the UCS C220 M3 server.
The total number of users is 200.
I want to implement a resilient system and so would like deploy two servers in a cluster for each of the following applications:
CUCM 10.5
Unity Connection 10.5
IM & Presence 10.5
As well as these applications there will be UCCX 10.6 and Cisco Unified Attendant Console Advanced (10.5) but these will be deployed as single servers.
Looking at the UCS servers they have capacity for me to split the CUCM/CUC/IMP clusters between them.
I cannot see any technical reason why this will not work but do not want to be caught by any Cisco support policies.
If I were to implement the system in this way would there be any issues with the deployment or getting support from TAC.
The separate UCS C220 M3 server has 8 x 8GB RAM (64 total) and 8 x 300GB HDD plus a quad Ethernet card.

James first of all I am not sure I understand your query in detail. Do you mean you have two UCS220 M3 servers? and one of them is currently running BE6000?
Having said that, the key here is to carefully plan your deployment against the capacity of the servers you have,.
Eg..Deploying 200 Users, using the ff OVA
UCS 220 M3 server 1: (using default TRC ie 8vCPU with 8GB per vCPU)
Publisher (2500 cucm OVA): 1vCPU (6GB RAM), 80GB HD
IMP-Publisher (1,000 OVA) :1vCPU(2GB RAM), 80GB HD
CUC-publisher (1,000 users OVA) :2vCPU(6GB)--NB 1vCPU is reserved for ESXI, 160GB HD
UCCX-Master: (300 agent OVA): 2 vCPU (8GB) and 292GB HDD
With this placement you have a total of 22GB RAM and 612HDD used up
A break down is shown below..
Server
Server Name
C220 M3S TRC#1 (Medium)
C220 M3S TRC#1 (Medium)
Application Short Name
Application Long Name
Release
VM Name
vCPU
vRAM
vDisk
CUCM
Unified Communications Manager Release
10.x
CallCtrl: 2,500 users
1
4
80
IM&P
IM & Presence Release
10.x
1,000 users
1
2
80
CUC
Unity Connection Release
10.0
1,000 users
1
4
160
ESXi
Unity Connection
ESXi
1*
CUCCX
Cisco Unified Contact Center Express / Unified IP IVR Release
10.x
Main: 300 agents
2
8
292
ESXi
VMware vSphere ESXi
5.5
4**
* Note: This is a 1 physical CPU core per host regardless of the number of Cisco Unity Connection (CUC) VMs.
** Note: This is 4GB physical RAM per host.

Price range for Cisco BE6000S

Hi i would like to purchase a BE6000s and would like to know the price range of this product. If given in Aud much appreciated

Hi venkateshan07,
How many users are you looking at for the Business Edition 6000? Feel free to message me directly so we can check the price range for you.
Thanks,
Ferdinand
[email protected]

BU Stance on CUIC and Social Miner (CCX Web Chat) on BE6000

Could the BU give the field some clarification on support of both CUIC and Social Miner (for Web Chat) co-resident on the BE6000 platform? Both applications require VMs and are a part of the CCX 9.0 release. These applications are not mentioned in the "gang of eight," however one could argue they do fall under CCX.

CUIC is within UCCX and is supported in BE6K no issues there. Social Miner is a separate VM and isnt' one of the supported apps from all the documentation I have seen. Social Miner is used for web chat but isn't really solely dedicated for CCX, It can also be used as a standalone app.
Srini

BE6000 CUCM 9.1 version licensing query

Hi All,
We have a BE6000 with CUCM 9.1 and UCL enhanced license subscription for 3 years. Can somebody help me understand what we need to do at the end of 3 years? Do we need to renew the licenses or do we have to purchase new licenses all together.
Thanks

Once you purchase the licenses, it stays with you and does not expire. However, if you do not keep your UCSS current and smartnet subscriptions, you will not be able to upgrade to version 10 or higher. (after three years). If you let it expire, Cisco usually has a program in place to allow the customer "get well" or "get current" for subscriptions. Instead of buying new licenses, you will be required to buy upgrades or renew your subscription at a higher price.
In a nutshell, stay current on your UCSS and SmartNet contracts and you will be fine.

CUCM 7.1 migrating to BE6000

I have a customer that is moving from their UCM 7.1 to a BE6K. The have ucss/esw and I cannot figure out how to migrate their current licenses on UCM. They are getting new hardware, so it is not a upgrade to the existing servers. Also is there a way to migrate the data from the current system into BE6K or would it be better to build it and export/import the information.
Thanks.

Hi,
We're about to refresh the BE6000 ordering guide, which includes the following on this subject.
Links for your convenience:
www.cisco.com/go/license/migration
www.cisco.com/en/US/docs/voice_ip_comm/cucm/elmuserguide/9_1_1/license_migration/CUCM_BK_CBF8B56A_00_cucm-license-upgrade-guide.html
Hope that helps,
Andy

BE6000 and SIP trunk

Hello!
Now we use Cisco IP telephony based on Cisco CME. Cisco CME is installed on 2821 router with IOS C2800NM-ADVENTERPRISEK9-M, Version 12.4(24)T7. A SIP trunk is configured between CME router and telephony provider.
We plan to upgrade our telephone system and begin using Cisco CBE6000. I study the documentation and in "Cisco Business Edition Unified Communications and Collaboration Solutions for Small and Midsized Companies", I find that for SIP trunk to works in CBE6000 a Cisco Integrated Services Router with Cisco Unified Border Element is required. Or other quote from this document "Public switched telephone network (PSTN) connections using SIP is available through any Cisco Integrated Services Router voice gateway".
In this regard there is a question: what is the functions of this router when I make a trunk between CBE6000 and telephony provider SIP gateway and whether it is possible to use existing Cisco 2821 router as such router.
Thanks.

Hi Ayodeji,
I too have a somewhat similar query.
We have UC560 running currently at our company, the UC560 is connected to an ISDN modem from the network provider. We are now upgrading to BE6000. To connect to the ISDN E1/T1 line, we've ordered Cisco 2921 with a E1/T1 VWIC card (VWIC3-2MFT-T1/E1) which will connect to BE6000 and internal LAN. I just wanted to know what would I need to configure on 2921?
Do I need to install CUBE or just configure it to connect to ISDN line?
Many thanks for any help.
regards,

Stripe Size for BE6000 RAID 10 Configuration.

Hey,
What should the stripe size be for the BE6000 RAID configuration should you have to rebuild the volume? When we got a BE6000 and looked the Stripe size seemed to be set to 64K, but I see documentation saying that 128K is what should be used (although that seems to refer to the RAID 5 configurations).
Anyone know?
Thanks,
Joey

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/virtual/CUCM_BK_CF3D71B4_00_cucm_virtual_servers/CUCM_BK_CF3D71B4_00_cucm_virtual_servers_chapter_010.html doesn't make it seem like it only applies to RAID 5.

Sharing data stores between BE6000 UCS Servers

Hi,
I have two UCS C220 M3 servers running Business Edition version 9.1.
The servers are in the same data centre and each host a CUCM server, Unity Connection server and Presence Server.
This is great as each application has two servers and so there is survivability it the case that one UCS server fails.
Now the customer wants an Attendant Console and has purchased the Cisco Unified Business Attendant Console which does not have a high availability option.
I have installed this on one UCS server where it is running happily. To provide some resilience what I am considering is turning off the CUBAC VM, copying its files to the other UCS server and adding it to the inventory of that server.
I have tested this by manually copying the files to my PC then uploading them to the second UCS server and it worked ok but took a fair time.
I was wondering if there are any ways to improve/automate this.
My first thought was whether it is possible to share the internal storage of the UCS servers with each other using some clever storage tricks (iSCSI, NFS?).
If not is it supported/recommended to add external storage (say a NAS) to the BE6000 servers and use this as a shared storage area?
If yes to the above is there a way to automate the shutdown, copying and restart of the CUBAC virtual machine on the first UCS server?
My other concern is about leaving a Windows Server VM powered off for an extended period. Is this a very bad thing as it will miss updates or is it something that Windows will deal with gracefully?
I realise that this is a bit wacky and a far better solution would have been to buy an Attendant Console with high availability built in to it.
Thanks

Guys,
Thanks for the responses.
I know what I am asking is far from ideal but this is the position that I have been put in by circumstances.
If I had been involved in the selection of the console CUBAC would not have been selected and I would not be in this position (I would probably have used Fidelus console with queuing provided by CUCM hunt groups).
Unfortunately I have to play the hand I have been dealt hence my questions about sharing data stores etc.
I acknowledge that I am stepping away from best practice but if anyone has input on my original questions I would be grateful.
Thanks
James

How to activate 5 free UCCX bundle with CUCM in BE6000

Hi,
I'm deploying BE 6000 and am currently trying to install licenses.
I'm wondering how do we get 5 UCCX enhanced licenses that come as promo with the UCCM?
We ordered HA licenses and an additional 5 enhanced licenses (the goal is to have 10 with the ones from the promo).
I activated the HA license and the additional 5 enhanced licenses but how do I get the 5 enhanced licenses that come as promo?
Regards.

The licenses were delivered electronically.
With the BE6000 we received some envelopes with licenses for the VCS and UC hypervisor.
In the electronic licenses I see the line CCX-10-5E under R-CBE6K-K9 but we didn't get a separate PAK for the 5 free CCX licenses so that we can activate it.
Regards.

BU: UPM 9.0 Enterprise Entitlement for BE6000 Issues

BU slides show that BE6000 customers are entitled to use UPM 9.0, the "enterprise" version as well as UPM-BE, that ships with the BE6000 bundle. I understand that because UPM 9.0 does not ship with the bundle, customers can order via PUT. However I just checked my customer's contract number in PUT and there are no options for UPM 9.0.
Three questions for the BU:
1) How do I fix my customer problem where UPM 9.0 is not showing as an option under his contract number. UPM-BE did ship with his order. Unicast me if you would like to see the contract and SO numbers.
2) What SKU should be ordered in PUT for UPM 9.0 for a BE6000 customer (when I do a dump I see multiple UPM SKUs). Sorry, but if the SKU descriptions in PUT made more sense, I would not have to ask this question.
3) Due to numerous issues with UPM-BE currently, resellers need access to UPM 9.0 day 1, and should not have to wait to start an install until UCSS/ESW etc are active in our systems to order UPM 9.0 via PUT. Although the .ova with the VM installation is posted to Software Center, seems we still need the license file, and I assume that is on the ISO downloadable via PUT, as the migration document states: Copy the new license file (PCP90BE6K.lic) to /opt/cupm/license. Are there any considerations being thought of regarding this?

Thanks Andrew. I had downloaded cpc-provisioning-9.0.0-21342-small.ova from Software Center at the end of Feb and after I installed it, ran setup, and accessed the GUI it showed all licenses expired 12/28/2012. I checked Software Center today and I found cpc-provisioning-9.0.0-23593-small.ova, loaded it, and now I see the 90 day temp licenses active. This is a good solution until the resellers can order the license in PUT.
I will email the mp-upgrades folk and ask them to do a manual order for my customer where the R-PC-A-6K-UPG-K9= does not show orderable for them.

BE6000

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