Beam Internet/Laptop Connect Air Card not working properly

We recently upgraded to the ATT Beam aircard as we lost our previous version on vacation. We live in a rural area and using the Laptop USB Connect Card (Beam) is the only access to the internet. When we first activiated it we were able to connect to the internest the first couple of days (Windows 7). Now, the digital read out on the Beam shows "Ready to Connect" but when opening the All Access icon to connect, we either get a "no modem/device detected" or it will say its connected on All Access but the Beam show Ready to Connect and we have no access. I've run the diagnositic too, I've deleted All Acess and reinstalled, I've unplugged and plugged the Beam back in, nothing works, I have not been able to connect to the interet with it at all. I am currently teathering off my cell phone. I'm locked into a 2 year on this Beam since I upgraded and so far its not working. Thoughts?

Hello @njames
I’m sorry to hear you’re having issues with your Air Card; I’d be glad to help you out!
If you could please send us a private message providing your
Full name
Wireless number
Best time to contact you and alternate number if available
We will reach out to you within 2 business days.
Thank you,
Charise

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Beam Internet/Laptop Connect Air Card not working properly

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