Beats audio irresponsive after windows 10 update

I bought an HP Envy desktop 700-400nd only a few months ago. I've been really happy with it. However, after upgrading to windows 10, I'm having problems with beatsaudio. This really is such a bummer. Windows 10 is awesome in so many ways, but I really want it to work with beatsaudio. I do have audio on my computer, but parts of the BA control panel just aren't working anymore (such as the click buttons to select different output devices). I ran windows update and SA but no updates or anything. Please HP, help and fix this as soon as possible ... thanks

I have an HP EliteBook Folio 9470m with the same issue. I read that I need an APCI driver from HP (Advanced Power Control Interface Driver) but I can't seem to find it. As a workaround, hold down the shift key as you click shut down. It's been working for me. If anyone is able to find the APCI driver from HP please let us all know. I came to try to find the driver. I hope this helps. Vinn83

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Start up error and beats audio crackling after realtech driver update

I am having several issues.
If I plug in a external hard drive, the OS will not start and goes to "press esc for start up menu" in lower left corner on a black screen. I press esc and it goes to boot options. I have done what HP states and hard started my computer twice and it did not help, and I have found no other suggestion to try and fix this. I have tried everything, including a system recovery and it still goes to the start up menu options. If I disconnect the external, it will still appear, but the operating system will start up after a few seconds. Why do I have to disconnect my external to start OS. And for some reason, my external has been seated in the hardrive section of my computer, instead of the removable storage devices in my computer.
Also, after updating realtech driver, my beats audio speakers pops and cracks. I tried to roll back driver, but no changes. Please help. I dont want to go thru the trouble of sending my computer back for repair. This is really upsetting!!!! I cannot play any videos or music, because of the crackling. Why did it do that, and is it fixable. My laptop has not been jarred or dropped in any manner to have caused any damage. It started after the driver update, and even tho I rolled back the driver, it still does this.

Hi @rbuckner35 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion 17t-f000 Notebook and issues with Beats Audio and startup issues. The startup looks at the USB as one of your Boot options. So it can not load anything until it know that this is not a boot device.
You could restore the BIOS with this document selecting the reloading the BIOS default settings which could resolve the issue with the sound.
Here is a fix that has helped others.
1. Right click the Speaker icon in the bottom right corner by your time.
2. Click Playback Devices.
3. Click Speakers.
4. Click properties.
5. Click the advanced tab on the Properties window.
6. Change the Default Format drop-down to the highest quality.
7. Apply the properties.
8. Click OK to close the properties window.
I hope this helps.
Thanks.
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InDesign CS6 crashes at startup after windows 7 update

InDesign crashes at startup after windows 7 update: Faulting module path: C:\Windows\system32\MSVCR100.dll (Microsoft Visual C runtime and update KB2538243 and KB2565063)
Reinstalling did not help
Also Adobe Encore CS6 seems to be affected

I looked at the recovery files in:
C:\Users\MyName\AppData\Local\Adobe\InDesign\Version 8.0\en_US\Caches\InDesign
I deleted all the files and Indesign started up fine. feeling good I closed Indesign and restarted.
Indesign Crashed again.
Deleted all files again and reloaded.
I went to "Edit:Preferences:File Handling:Document Recovery Data" to:
G:\Adobe\Indesign\Cache\Recovery
Interestingly, the Indesign application recovery files still reside in the user directory above. But the document recovery data moves to the G drive above.
There is no clear reason why Indesign quit loading today. It worked fine since initial installation last year. But separating the document recovery data from the application recovery data seems to fix the problem for now.

Firefox does not open after Windows 7 updates

After Windows 7 updates installed, Firefox 4.0.1 refuses to start. I click on the shortcut, the hourglass (blue circle in Windows 7) pops up for a couple of seconds, then it goes away, and no Firefox.
Chrome and IE work fine.
I have followed the tips on the "Firefox won't start" pages.
In Task Manager, there is a 4,796k Firefox process, which I then end. If I attempt to start Firefox multiple times, I get different processes in Task Manager, of different sizes.
I removed and re-installed Firefox 4.0.1. It made no difference. I even chose to have it delete all my customizations. No luck.
I cannot start Firefox in Safe Mode. When I try, the same thing happens (hourglass, then nothing)
I cannot start the Profile Manager. I created a new user in Windows, logged in as that user, and tried starting Firefox, but the same thing happened. This leads me to believe that it is not a profile issue.
I do not get a crash report.
Thank you for your help!

Which Windows 7 updates were installed? Were these rated as "Critical"?
Microsoft usually releases updates on 'Patch Tuesday' which always takes place on the second Tuesday of the month. That won't take place for another two weeks yet. I'm not aware of any out-of-band updates.

Black screen after windows auto update

New laptop in use for 3 weeks. After Windows auto update restart I get to splash screen and am able to enter Windows password to log onto desktop. After successfully entering password I am not able to view my desktop; I get the black screen with cursor function; cursor disappears when moved within an inch of left or right of screen (seems to go behind something). I believe I am at the desktop but just not able to view it, because I receive app popups on the black screen (need to update McAfee, etc).
In safe mode I restored to pre auto update date; manually installed all Windows updates; worked fine until NEXT auto update, same problem.
Graphics Card: Stock Intel HD Graphics
Monitor: Generic PnP
Why would it be fine with the manual update and not after auto update?
I do not have an external monitor to attach this laptop for diagnosis. I have run windows partition checks and hard drive partition checks with no issues to resolve.
I did get an error message once when running a diagnosis (can't remember which) : Windows Update Error 0x80070490
No real luck finding anyway for me (the average Joe) to resolve this issue.
If this is a harddrive issue I don't want to keep pussyfooting around while my warranty window shrinks.
I have downloaded driver updates from HP, but cannot get the Synaptics Touchpad driver to download. I don't think this is my issue though.
I am going to manually update all my drivers then manually update Windows. We will see what happens on the next auto update.
Please advise if this is an issue I need to just give up on and return this laptop for replacement. It seems like this is not a completely unheard of issue, but I'm shocked at what we are asked to do to attempt to resolve it. Out of my depth.

Hi @Justanothermom
Welcome to the HP Support Forums!
I understand that you are having troubles with a black screen after an update. I am happy to help you with this.
Firstly, there is nothing wrong with modifiying your update settings. I was going to suggest it myself as I read through your post, and then saw you ask the question. Sometimes updates can have unintended results by the creator. With all the different combinations of hardware, and the fact that updates come from different sources, it is one of those things that is hard to completely control.
Please see the following for how to make adjustments to your update settings.
Turn automatic updating on or off - windows.microsoft.com
Or if you know which update seems to be causing the issue you can take a look at this page:
win 8.1 August 12 updates - black screen after 2nd reboot - answers.microsoft.com
Let me know if this helps at all.
Malygris1
I work on behalf of HP
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HP Beats Audio EQ not working after Windows 10 update

Hi, I have an Envy 17t-j000 Quad Edition with Beats. After the Windows 10 upgrade, I have noticed that the Beats Audio EQ is not working. The left panel is working fine, but the right panel with the red sliders is not working. I move the sliders up and down, but nothing happens. Can you please help me fix this?

Hi Erico,I tried your method It says The best driver software for your device is already installed I Used this tool http://www.techspot.com/drivers/driver/file/information/16748/and I cleaned up all display drivers.windows searched in updates for drivers and updated all video drivers.now brightness control key is workingbut when i checked dedicated video memory it says 128 MB.but my dedicated video memory in 1024 MB.Take a look for Video memory

Beats Audio Manager Disappered When I updated to Windows 8.1

Hi, I updated to Windows 8.1 on my HP Envy TS 15 that I recently got, and after I updated, the Beats Audio Sound Manager, the program that allowed me to change the equalizer and such became missing, and the sound on my laptop became really poor. Is ther anyway to get the sound manager back?
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View Solution.

Hi,
Can you post back with the full Model No. and Product No. of your notebook - see Here for a guide on locating this information.
Regards,
DP-K
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Lost Beats Audio Control Panel, Windows Experience Index and HP Power Manager on fresh install...

HP Pavilion m6-1035dx, product B5S06UA#ABA
Please help! I installed a 240gb SanDisk Extreme SSD and a fresh install of Win 7 home premium 64-bit OEM. I did not reinstall the factory OS and all that goes along with it. I have managed to reinstall all drivers (it seems) but am having the following problems: 1) I have installed IDT HD Audio Driver sp56953 but it does not provide the Beats Audio control panel, any idea how to get it? 2) The Windows Experience Index will not provide a performance evaluation, something in the system is providing it with an error message when it attempts to rate the system and it stops. 3) I have installed HP Power Manager sp57398 and can bring up the control panel but the changes I indicate will not stay applied, when I bring up Power Manager again it show that no selections are made. I knew this fresh install was going to provide headaches, please help if you can. Thanks.

I suspect this may all be related to a common cause.
When updating the windows experience index, what is the error message you receive?
Has the video card driver been installed? It is necessary for the windows experience index to complete.
Also, ensure the HP Software Framework is installed. It is under the Software Solutions category.
You did a clean install of Windows 7. Has all the software and drivers for Windows 7 from HP been installed? Here is a link should you need it.
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T61 no sound after Windows (Vista) update (?)

I have purchased a T61 in December 2007. The sound has always been low and now i have no sound at all. I cannot hear files locally or on the Net -- or any of the computer sounds.
i realize now that it has happened after a Windows (Vista) update. I have done every step but 6.
I have Speakers (SoundMax Integrated Digital HD Audio). The sound keeps defaulting to to Line 2 Muv Enum (Virtual Cable).
http://support.microsoft.com/kb/948481
>> Update -- perhaps this will help someone else. After doing steps 1-5 (at support link), I redid step #3 and now it's working.
Message Edited by Suntea on 06-27-2008 12:50 PM

I have purchased a T61 in December 2007. The sound has always been low and now i have no sound at all. I cannot hear files locally or on the Net -- or any of the computer sounds.
i realize now that it has happened after a Windows (Vista) update. I have done every step but 6.
I have Speakers (SoundMax Integrated Digital HD Audio). The sound keeps defaulting to to Line 2 Muv Enum (Virtual Cable).
http://support.microsoft.com/kb/948481
>> Update -- perhaps this will help someone else. After doing steps 1-5 (at support link), I redid step #3 and now it's working.
Message Edited by Suntea on 06-27-2008 12:50 PM

After Windows 7 update DRVLOAD.EXE error

Hello,
I have a problem. After an automatic update from the Microsoft site is my Windows 7 Home Premium not running anymore. At startup the following appaers: the error x: \ windows \ system32 \ drvload.exe and will not start up. I can not bring him to an old system date and the system doesn`t restart and the only solution is a reinstall.
Did this and it works well he gets back within 81 updates and the problem occurs again. For the second time and reinstall the updates a bluescreen with irq problem. Now back to old date for updates again just works. At close, he installed the updates and restart the laptop again nothing works and the fault appers again.
Now I installed him again and update SP1 manually. He starts normal up and after doing 41 updates the same happened.
I will be a rather desperate and do not know what to do. I really hope that someone can help me here.
Rayman76

Hello,
it is an Toshiba Satellite C650-15J.
I did the recovery with the standard Toshiba disk rescue. On the recovery mode(F10). The operating system is Windows 7 Home Premium 64-Bit.
I really dont know what to do. On my other laptop i have no problems.
So i hope that anyone can help me
rayman76

CD/DVD completely disappears after Windows XP updates

I had this happen twice now, on my 3 year old Toshiba Satellite P35-s605.
The internal CD/DVD drive works fine, then all of a sudden, it completely disappears from the system. Discs do not play, and the drive does not show up in Explorer.
Likewise, it's the same with my external USB CD/DVD drive; it works fine, then it no longer shows up even though the USB "boing" indicates that the computer reads that a device has been connected.
The last time it happened, I reinstalled the original recovery disk. That seemed to correct the problem. It disappeared again after a Windows XP update (I have not yet added any software besides the OS).
Has anyone had this problem, and has anyone solved it?

Satellite P35-S605
The last time it happened, I reinstalled the original recovery disk. That seemed to correct the problem. It disappeared again after a Windows XP update (I have not yet added any software besides the OS).
I have never heard of a Windows Update causing that sort of problem. It sounds like hardware.
Have you ever tried this fix?
CD / DVD drive missing from 'My Computer' (Windows Explorer)
-Jerry

Firefox 13.0.1 (Win7 ) crashes after Windows defender update applied

Windows 7 SP1
Firefox 13.0.1
Upgraded to FF 13.0.1 with no problems encountered. The next day I restarted the system and installed the Windows Defender definition update released on 6/15 (11.27.2061.0 - KB915597) via Windows Update. After applying the update FF crashed immediately upon starting several times. I rebooted the system - no change. I then applied the restore point created just before the Defender update was applied, rebooted, and was able to start FF normally.
Here's the crash info from one of the crashes:
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 13.0.1.4548
Application Timestamp: 4fda6075
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b60
Exception Code: c0000005
Exception Offset: 00062245
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Does it help if you create a new profile or uninstall and reinstall Firefox?
If you reinstall Firefox then be sure to remove the Firefox program folder to remove possibly left over files in it.
You can try to create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See also:
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.org/kb/Firefox+crashes

Certain keys not working on Equium A200-196 after Windows 7 update

Hi all, I've just upgrade my partner's laptop (a Toshiba Equium A200-196) to Windows 7 after initially installing Windows XP on it (it came with Vista).
After the XP update, I noticed certain keys weren't working. I can't remember the process I used to fix the issue, but fix it I did, and they were all soon working perfectly. So it was a software issue, rather than hardware. I think it may have had something to do with the FN key - but I can't be sure.
Now I've just upgraded the same machine and I have exactly the same problem. The keys that don't work are Backspace, W, P, F, H, K and L.
Can anyone help please? I've tried reinstalling Win7 and the problem is still there.
Many thanks,
Andy

>The keys that don't work are Backspace, W, P, F, H, K and L.
These keys have nothing to do with the missing software.
Indeed, the function key (FN key) needs an installation of particular Toshiba utility / software to get it working but the Backspace, W, P, F, H, K and L keys are common keyboard keys which dont needs any special software.
Therefore I think the issue is hardware related: simple keyboard malfunction.
I guess all these keys would work properly if you connect and use external USB keyboard.

After windows 7 update kb/3006137, all extensions are disabled.

This is the second time I have installed a windows 7 update and all my extensions are disabled with no button to enable in the extension window. Last time I reinstalled them all, which is a pain. This time it happened after installing update "kb/3006137." I am using Firefox 36.0. Windows 7 64 bit.
Any solutions to this problem? I don't like the thought of going back before the update, since critical updates are critical.

It is possible that there is a problem with the file(s) that store the extensions registry.
Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.
*https://support.mozilla.org/kb/Profiles
New files will be created when required.
See "Corrupt extension files":
*http://kb.mozillazine.org/Unable_to_install_themes_or_extensions
*https://support.mozilla.org/kb/Unable+to+install+add-ons
If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.
If this hasn't helped then also delete possible addons.json and addons.sqlite files.

How to get beats audio working on windows 7

Just downloaded windows 7 on my hp envy dv7 and my beats audio no longer works. Is there a driver I need to download to correct the issue? Or is there some configuring I have to do?
This question was solved.
View Solution.

Hi,
Have you tried the very first link ? Please try it now if still no luck please use Scan now from the following link:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=5318926
Regards.
BH
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Beats audio irresponsive after windows 10 update

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