Beats audio keeps crashing-tried fix, didn't work

Question

Hi, my Beats Audio wasn't really working so I tried what the guy told us to do on this post but when I tried to reinstall IDT, this message came up:  'The detected hardware is not supported by this IDT software package'
Original post: http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/Beats-Audio-keeps-crashing/td-p/1547593

Answer 1

Hi,
Try the following.
Open windows Control Panel, open Windows Update, select 'View update history' in the left hand pane and then select 'Installed updates' link in the following window.
Locate update KB2962407, right click it and select Uninstall.  When done, restart the notebook, open windows Control Panel, open Windows Update and select 'Check for updates'.  You'll see the update you just uninstalled being offered again - right click and select 'Hide Update'.
When windows has reloaded, use recovery manager to reinstall your original IDT HD Audio driver as detailed in the document on the link below.
Recovery Manager - Windows 8.
When the reinstallation has completed, restart the notebook.
Regards,
DP-K
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