Beats Audio Sound Issue

Hi, well, like many others, im having issues with the beats audio on my LK237AV, im telling you the full history: Clean install of windows 10, after that, installed the drivers via windows update, ok at this point, lik always when i installed linux on my laptop i test the sound quality because the drivers and then, i found that the speakers near the screen works, but the one near me does not, so, i download 3 diferents packages from hp support and nothing, one of then wont install at all (not the rigth driver for me) another one installed an when i was thinking its over again, the sound its really bad, it sound like a portable FM/AM device, then, i tried with the original package for my laptop, and installed the beats audio panel, wich does not install on the other ones, but the sound was missing!. installed again the one wich work for me, and againg i have sound but **bleep** to bad, with hope, i tried with my sennheiser studio earphones and, on the first jack does not sound at all, it continues giving me sound with the speakers that works, the second jack it worked but again i think im going to throw up whe i hear that disgusting sound quality... so here is the think, im asking for all of us the hp guys who has a hp laptop with beats audio to release a driver that works with windows 10, do not attach us with "its not supported" because its your responsability as a pc/laptop maker to release a driver that solve the problem that million of people has after upgrade the SO. thanks in advance,

Thanks for getting back to me with that information!
I've got a couple of things for you to try.
First, try updating to the latest BIOS version F.1C. Download and install F.1C. Your computer will restart on its own during the installation. Allow it to restart and test it for sound issues. If you are still having the problem, move on to the second option.
2nd Option You have the latest audio driver version 6.10.6381.0 installed. There are two versions listed on your driver page which means some units may work better with one version or the other. Don't make any changes to the BIOS version you just installed, but roll back to the earlier audio driver version.
To do this:
Open Device Manager
Expand Sound, video and game controllers
Double-click on IDT HD Audio
Click the Driver tab
If the 'Rollback' button is enabled, click that and restart the computer.
If the 'Rollback' button is not enabled, click Uninstall, do not restart the computer
Download and install 6.10.6345.0 offered on this link and restart
Let me know the results when you get a chance

Similar Messages

HP Pavilion dv6 Windows 7 Beats Audio Sound issue

Hi-
I am using HP Pavilion dv6 with Windows 7 and has Beats Audio installed.It is about 9-10 months old Couple of times in the last few months, the sound just screached and then the volume on the speakers went down tremendously. I have-
1. Confirmed that the latest drivers are in place
2. Confirmed that all audio setting options are set right
3. Confirmed that the device is working correctly (Through device manager)
2-3 weeks after the first such instance, the sound came back normal without any setting changes. Now I am facing the same issue-
1. Sound is very low on- Speaker, headphones and HDMI output
2. Sound is very low on- Skype, Yahoo messenger
It appears to be an hardware issue- if anyone has encountered such issue or know of any potential solutions, please share it.

Thanks for getting back to me with that information!
I've got a couple of things for you to try.
First, try updating to the latest BIOS version F.1C. Download and install F.1C. Your computer will restart on its own during the installation. Allow it to restart and test it for sound issues. If you are still having the problem, move on to the second option.
2nd Option You have the latest audio driver version 6.10.6381.0 installed. There are two versions listed on your driver page which means some units may work better with one version or the other. Don't make any changes to the BIOS version you just installed, but roll back to the earlier audio driver version.
To do this:
Open Device Manager
Expand Sound, video and game controllers
Double-click on IDT HD Audio
Click the Driver tab
If the 'Rollback' button is enabled, click that and restart the computer.
If the 'Rollback' button is not enabled, click Uninstall, do not restart the computer
Download and install 6.10.6345.0 offered on this link and restart
Let me know the results when you get a chance

Beats-Audio / Sound System Enhancement dv7 / HP Envy 15

Beats-Audio - Sound system Enhancement
Test system
dv7t – 6100 Quad / Windows 7- 64bit
Beats-audio
Introduction - Cave Sound Caper
Edits 29-Nov-2011
This is a re-write of this document.
Parts One and Two have been flipped. It's a work in progress.
The purpose of this Post is to provide a method to enhance the sound coming from your onboard beats-audio speakers. The quality of the sound should improve - more importantly, MORE sound should be available. This is important if your system is suffering from lack of enough sound from the onboard speaker system.
This process does not make use of the Loudness Equalization enhancement. I tested the Loudness Equalization enhancement (for a different purpose). Setting the enhancement on my test system and then switching the enhancement off resulted in the “Low Sound” syndrome. It took some amount of work to recover from that mess. The Loudness Equalization enhancement, in this author's opinion, is to be avoided unless its use is necessary.
FLIPPED:
The original intent of this procedure has been to provide a means to increase the amount of sound available from the onboard speakers on notebooks that are equipped with beats-audio IDT sound drivers. The “Pre-work” on my original post was overwhelming the intent. If your system is healthy, and the only reason to read this document is to enhance the amount of sound from the speakers, there is no need to hash through the work to fix your IDT driver installation. I’ve moved that section to the end – IDT installation and other work has become Part Two.
You must have your IDT HD driver successfully installed into your system.   The proper IDT HD driver contains the beats-audio interface.
Where to Start?
If you have “No Sound”, the Enhancement process may not work for your system. Please take a look at Part Two and decide whether any of the steps in that section apply to you. It is not my intention that you waste your time trying things you’ve already done over and over to regain the sound on your system. There are many posts on the forum on how fix “No sound”. This post addresses only a couple of “No sound” issues.   There is one slight possibility – see the section about the controls in iTunes – make sure your sound players volume controls are not mis-matched – and make sure you didn’t turn something OFF by accident. If you turned off the sound while watching a movie and now the HDMI sound is off - Poof! You might not have any sound – anywhere. It's just something to check...
If you have “Low Sound”, you might consider reinstalling your IDT driver to see if the issue can be corrected: IDT reinstallation is described in Part Two.
SideBar: As of 24-Nov-2011
If you have a dv7t: check on your HP Software and Driver website for a new IDT HD audio driver. Depending on your model, there may be a new version of the IDT driver, BIOS, and other important updates.
Part One
Some Setup Checks and on to the Enhancement
Make sure all basic Sound settings are set to “Default” to start.
Portions of this procedure are "not of my invention". Full credit will be given later in the Post. This section explains how to increase the amount of sound coming from the onboard speakers. It also attempts to give you a bit of control over the kind of sound coming from the speakers that you may not have at the present. Beats-audio is great; frankly, though - it's made for external powered speakers or headphones... what you get from the speakers on the notebook leaves something to be desired.
A while back I found a very interesting post on the topic of increasing the sound from the onboard speakers. The post was originally written for the HP Envy15. I believe the post has merit - Part One of this procedure is based on that original post.
I tested the suggested combined actions – it does work (at least on a healthy system). The sound quality showed improvement over the standard “out-of-the-box” beats-audio setup and the quantity of volume increased. In other words, this procedure makes the sound coming from the onboard speakers louder without the use of the Loudness Equalization enhancement setting.
I would suggest trying this “Enhancement” under the following circumstances:
Sound Quality is Poor, or the amount of sound from the speakers needs improvement
Sound is quantity “LOW”*
Sound is absent AND you believe the absence is NOT due to hardware failure.** See note on iTunes.
NOTES:
* If your LOW sound issue is severe, it may ONLY respond to using the Loudness Equalization enhancement, in which case this procedure is not recommended for your use. The two are not compatible. See Part Two.
** If there is NO sound on your computer, it’s possible that completing this procedure may not result in any improvement. See Part Two.
Sound Controls – iTunes, Media Player
I would add to the emphasis on checking the volume on one’s iTunes setting. If iTunes volume is turned down, the notebook’s speakers will respond to that – turn up the volume in iTunes without adjusting the volume in the volume mixer and the sound on the notebook will not increase properly (or will suddenly jump). It’s a juggling act and one that must be taken into account when the sound is being reset.   Additionally, if you have other audio players on your computer – in addition to those mentioned in the post – be sure to check them for volume controls: it is important during a sound reset that all the sound players be in sync. If you miss this, you may not get your sound back.
Check for this mismatch in sound volume controls if you do not have sound or if you did have sound and, at some point you turned OFF your sound while watching a moving, a DVD, a something on HDMI controlled audio - and suddenly - you do not have any sound. Sound controls get tangled up. Sometimes you just have to unplug it, but you do have to check the controls.
Sample Rate and bit Depth
I do not use the suggested Sample Rate and bit depth of 24bit 96000 Hz. My system cannot tell the difference and defaults everything to 16bits – my recording equipment cannot discern the difference.   My ears lack sample rate sophistication.   I’ve left my dv7t Quad sound, Default Format (sample rate bit depth) at 16bit, 48000 Hz (DVD Quality). Sounds fine and it’s where most of my crummy recordings are set anyway. Don’t lose sleep over this one.
Where’s my Taskbar ICON?
A couple of HP forum posts have mentioned the loss of the beats audio icon from the Taskbar tray – the icon should restore itself if one can force the IDT driver to reinstall. Without the IDT driver, beats-audio is not going to work. Assuming the driver has installed and one can reach the beats-audio panel from the Control Panel, THEN it’s possible that for some weird reason the Taskbar icon didn’t reset. It might be possible to try and force a reload of the beats panel controller into the Taskbar. I think this is the file.
For a 64bit system:     C:\Program Files\IDT\WDM\sttray64.exe
The Original Post and Credits:
The original procedure and excerpts from that Post follow. Edits have been made to make it easy to read and to follow. The credits and original link are at the bottom of this page. My thanks go to JJ and JJ’s HP Envy15.
From the Original Post:
Originally Posted by bigcat400
I find the volume on this machine extremely low. Unless the room is totally quiet I can't hear a thing. Is this normal on this system, or could it be a driver issue? I am running the latest sound driver from HP's web site.
From JJ:
It took me awhile but I now have the sound level about 3x what it was to start with. Try these tweaks:
Sound Enhancement Procedure
Control Panel > Sound > Playback > (Highlight) Speakers and Headphones > Configure
New Window ‘speaker setup’ > Test (should hear sound L/R) > Next >
           UNCHECK ‘Front left and right’ (if checked) > Next > Finish
Sound > Playback > (Highlight) Speakers and Headphones > Properties >
            Enhancements > bass boost > settings > 80 Hz / boost 3db > Apply
             Tone Controls > Bass +1 Treble +3 > Apply
             Advanced > Default Format > 24 bit 96000Hz > Apply
NOTE:
After this DO NOT use the Beats control (Fn + B) or it will reset the tone controls.
HP dv7(t)
Taskbar > beats-audio panel
OR
Control Panel > Beats Audio Control Panel
        Listening Experience > Graphic Equalizer > Custom
        -1, +8, +10, +8, +9, +9, +9, +8, +9
Remember that these are suggestions – start here and re-adjust later as desired.
LEFT SIDE
Make sure Beats Audio is CHECKED
        Click the “Music” radio (round) button
        65, 65, 85, 65, 65
NOTE: The Left Side settings are somewhat arbitrary. The “Center” setting is higher – this provides the most sound and should be set higher at least initially for testing, especially if your system has sound issues.
The next section is partially excerpted from the original Post – Remember: JJ’s post was written for HP Envy15 – please adjust your results accordingly. Edits have been made for readability.
Control Panel > Beats Audio Control Panel
Playback > Speakers and headphones > Arrow above Speaker symbol and Select Small Speakers
Select Equalization> Select 'custom'>
Adjustments for this are mainly to boost the signal level in the preamp so we get higher volume while not distorting the sound from the tiny built in speakers.
My setting values are as follows: left to right;
-1, +8, +10, +8, +9, +9, +9, +8, +9, +10
MAKE SURE TO CLICK SAVE WHEN DONE!
Note: Do not crank up the Bass (31hz) control or it will overload the speakers which can't reproduce this anyway, you can even turn down more if you have distortion at high volume.
Check that the slide controls for 'master' and 'speaker symbol' are all the way up.
This should make a big difference in sound volume and quality, and there is one last way to get louder sound. Depending on what you use to play back your audio you can adjust the program’s sound settings or EQ controls also.
In iTunes the EQ has a 'preamp' slider which I boost to about +6, this increases the output level while leaving the EQ settings alone (make sure to check the turn EQ on box).
Windows media player: you have to raise all EQ levels equally (not too much) to boost without affecting sound quality.
In general it is not a good idea to use more than one EQ system in an audio signal or you get more distortion, so don't adjust the EQ curves or bass/treble on more than one device. I chose the Beats / IDT EQ to make the tonal adjustments because it is the audio driver program and preamp that outputs to the speakers, so it should have the best sound quality.
Any adjustments before the preamp that add distortion will just be amplified, so go easy on adjustments in your play back programs.
Finally, when you play your audio,
Sound > Open Volume Mixer >
Make sure to click the Sound logo in the Taskbar so the slider pops up>
Click ‘mixer’ then you should see all the sliders for your devices;
You can independently adjust the levels for the right mix.
If you open the Beats panel and minimize it then a mixer slider also shows for this and you can dial in the effect of the EQ settings.
Headphones:
One last thing; When listening to headphones you will need to increase the bass EQ setting (since headphones can reproduce the low frequencies) in the Beats panel or I just change the drop down selector to the one with a flat curve (beats studio I think) -- the volume for my headphones was not an issue so I defeat the EQ for better sound quality.
Whew. I Didn't think it was this complicated when I started typing....
Hope everyone enjoys better sound with this.
JJ
ENVY 15 l i5 540M l ATI 5830 GPU l 8GB DDR3 1333 l 2 x 160 GB SSD l 1920x1080 glossy l Win7 Pro l 10,273 3Dmark06   Last edited by JJB : 12-27-2009 at 03:41 PM.
End of Excerpted Post
Credit belongs to the original author of the original procedure:
JJB from HP beats-audio / Sound Reset Procedure
Part Two
Loudness Equalization – and the LOW Sound Result
I was testing the system sound… CD playing in the background: Sting “If on a Winter’s Night” 02 Soul Cake playing through iTunes – standard speakers-headphones (beats-audio coasting along).
Sounds -> Playback Devices -> Speakers and Headphones -> Properties -> Enhancements
I have rewritten this part three times trying to get it right. Here’s the gist:
I switched on the “Loudness Equalization” enhancement. The sound jumped; it was loud and distorted. I switched the enhancement off – the sound dropped off and didn’t come back. I turned up the volume (with the slider) and down and up and down – and I was hearing Less and less sound from the speakers: “Low Sound Syndrome”: I was hearing what would be expected at setting of 7%. Well, that sucks. (Technical term.)
Based on this experience, I hypothesize that it’s possible to lose one’s sound entirely just by initially adjusting this one enhancement and then losing control over the ensuing ever diminishing returns. I didn’t continue to test this into a theory. It’s a hypothesis. If I had an extra dv7 sitting around, I might sacrifice it on such testing. I gave up right away and went into recovery mode while I still had some sound.
Recovery:
After the Loudness Equalization was turned off,
Recovery Attempts to recover normal sound levels included:
Resetting all Sound to Default settings,
Installing the driver from the webpage (standard load – download, double-click and install), reboot,
“Hard Reset”.
It was finally necessary to force load the IDT HD driver to recover the sound to its normal levels; that is, the driver was Uninstalled and allowed to reinstall at boot. (“Local” install from the Device Manager also works.)
Commentary:
I did not bother with a registry cleaning at this point - it may have made a difference, though it's unlikely since the driver needed to be completely reset by this time. I advocate registry cleaning! Bad things happen to good computers because of a dirty registry. Use your favorite or download CCleaner (free).
Try a Driver Update:
You can always check for Driver updates here – If the driver does update - you may be done with this part. Check the sound and proceed to "Enhancements".
At the Right-Click > Update Driver Software
Audio Driver “Uninstall”
Control Panel -> Device Manager -> Sound, video and game controllers
          Right-Click IDT High Definition Audio CODEC -> Uninstall
You have a choice at this point
If you do not have the means to replace your driver,
THEN do not delete your driver from the computer
OR - If you believe the driver is not working at all,
And / Or you have tried the standard Uninstall/self-install method previously without results,
AND You have the means to REINSTALL that driver from scratch*
Then you may delete the driver -
*Driver Installation From Scratch Requires the following:
You have your IDT HD driver on your computer as a sp*.exe file, for example, in Downloads
Reinstall with Boot:
Shut down the system
Reboot
The driver may install itself at login as the system scans for hardware changes
OR
Reinstall WITHOUT BOOT - Initiate the scan for hardware changes:
Right-Click on the IDT driver , > "Scan for Hardware Changes"
--> Check your sound at this point. It's possible that the driver has in reinstalled itself.
Manual Driver Installation - Comments:
There are a couple of paths used to get the IDT driver onto your system. You can download it from your HP Software and Driver website. You may have been given the path to your IDT driver at the HP ftp softpaq site. The package is downloaded as a sp*.exe file.   You may download the software as often as you need it. Make sure you have the package downloaded before you delete your driver.
Once you have downloaded that package onto your system, the original sp* file will stay intact. As long as you do not delete it, you can reuse it. Once you do install the driver onto your system, an installation directory is created in C:\SWSetup, named the same as the sp* file (without the .exe extension).
In C:\SWSetup\sp* are all the files necessary to reinstall your driver. If you install the software from the sp*.exe file in your Downloads folder, the new installation will ask you whether to overwrite the data in the SWSetup/sp* with the contents of the .exe package – do it. The reinstallation is just unwrapping and redistributing what’s in the .exe file into the same SWSetup/sp folder.
If the "Driver Store" is removed, that is, if the driver package is ever removed from C:\SWSetup, you can reinstall from the sp* file as long you you have it in your Downloads folder - it will recreate that SWSetup/sp* folder.
What about Versions?
Latest is Usually best. If you are concerned AND you think you may not be able to get another a copy of an older driver that is in C:\SWSetup\sp*, make a copy of the folder before uninstalling any driver or making any changes.
Installation from the Original sp* package
Find the sp* file on your system. It will be most likely be located in your “Downloads” folder.
Simple Driver Installation from the 'Saved' installation sp* file:
Close everything that isn’t needed, browsers, games, windows…
Right-Click on the installation package (the sp* file), Select 'Run as Administrator' and start the installation
Answer any questions…and follow the instructions
or...
Installation from the Device Manager
If the driver software is still on the system from a previous installation, it is located in C:\SWSetup
You can tell the Device Manager to access the package on the system:
Control Panel > icons > Device Manager > (Highlight) IDT High Definition Audio CODEC >
                      Right-Click > Update Driver Software > Browse my computer for driver software
                      Browse to C:\SWSetup\sp*
                      Be sure the “Include Subfolders” box is CHECKED
27-Nov-2011
Audio Services Check / Restart
This section is not strictly part of the "Enhancement" procedure. It has been included because it is necessary that these settings be correct so that the sound can function properly. If you are not having sound issues, skip this part...
Check system Services to make sure that your sound related services are running as they should.
Restart each service (except as noted): Right-Click > Restart
Control Panel -> icon -> Administrative Tools -> Services > bottom of page > Standard (optional - makes it easier to column sizes)
Sound services must be showing as
Status = Started
Startup Type = Automatic
Sound Services:
Audio Service
Multimedia Class Scheduler
Windows Audio
Windows Audio Endpoint Builder
Power (check only)
RPC (check only)
That’s it.
It’s a matter of tweaking the settings to get results. Do not forget that that Left/Right Speakers setting is turned off in Speakers Configure. It’s not a big deal (assuming this works), but it’s DIFFERENT and it needs to be kept track of.
I hope this helps your sound work better!
Kudos are Earned!
Kind Regards,
Dragon-Fur

Nice extensive research on reseting Beats Audio on the HP laptops.
Just bought the Envy 17t-3000 and I updated all the drivers via HP Support Manager.
BEFORE the update, the Beats Audio worked well..
1. Press the dial and the popup box comes up ~3 secs
2. Volume indicator swirl appeared to show volume level
AFTER the update, something changed the Beats Audio... had to re-install the latest driver from HP website (even after contacting HP Tech support via chat and email several times)...
1. Press the dial and the popup box comes up ~10-12 secs now!
2. Volume indicator swirl DISAPPEARED so volume level indicator is GONE
Sure the sound works but NOW I do NOT know or remember the volume level whenever I listen to music.
You can barely tell on the Windows Speaker icon on Icon bar since 2 sound waves indicate at least 50% sound level but that's it!
I have the following softwares and checked their settings and set them all at 50% and use the Beats Audio dial to control the volume whenever the programs are used:
1. WinAmp
2. VLC player
3. MPC
4. WMP
No matter what I try, it appears that the Beats Audio Volume Control Swirl Indicator is GONE! Worse, there's NO Windows volume control indicator unless leave the Volume Mixer open!
Anyone know how to fix this problem and bring Back the Audio Beats volume indicator??
Thanks!

HP Pav dv7t-6100 CTO w/Beats Audio sound system reverberates at levels above 50%.

HP Pavilion dv7t-6100 CTO Entertainment Notebook PC with Beats Audio sound system havingf volume distortion issues. At levels above 50% everything has ab reverb effect that gets worse the louder the volume. Using Win 7 Hm Prem.
This question was solved.
View Solution.

Issue resolved itself.

I don't know how to manage my beats audio sound on Envy 4-1035TU

Hello,
I really need help to fix this problem.
I don't know how to set the Beats Audio setting.
I can't have a video call with my friends, my video cam did not work, my microphone too.
I tried to change certain part, but end up worst.
the sound become mute.
Even a song played form the media player can't even be heard !
Can somebody help me ? :'(

Go to the link below to access your support page. Download & Save the latest Audio driver. Next go into Control Panel,Programs & Features-uninstall IDT software.Restart the laptop and install using the downloaded file.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5277...
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

Envy17 64 bit beats audio sound lost completely

hi i own a 64bit i7 win7 envy 17 with beats audio, it has sudenly decided not to output any sound at all, i have tried to reinstall drivers but either thats not it or there is another issue.
i hav a intermittent sys fan issue also (90b) [i think] it is due to go to currys/pcworld for a maintenence checkup and clean or replace fan, which is right now working perfectly [lol] but is very noisy the second i use any programs requiring powerfull outputs like games, video etc [yes not great as is a new laptop]
i wanted to know if theres anything i can do to test or reinstall [and get the right drivers etc] the sounscard or if it may be down to heat issues caused by the fan, although today it is cooling fine yet i load a game etc and boom theres the noisy fan and temp rises. no sound at all from any speaker also i ran the sound test in windows from control panel and it shows sound being sent to speakers but i hear nothing not a peep.
this hapened after the fan issue and not before or at the same time, i just want sound!!?!! help please if u can )

Hello GB69. I understand you are having sound and fan issues. A cooling system error, especially System Error 90B, can cause other functions of the computer to stop functioning correctly. Your sound not working could be a resultant of this error. I'm going to provide you with an HP document to troubleshoot System Error 90B: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03620929
Let me know if this troubleshooting helps you or not.
Mario
I worked on behalf of HP.

Beats Audio sound fluctuation Envy 15t

This is truly frustrating. I've been through several topics in these forums as well as searching for an answer to this but to no avail.
When I plug up external speakers through my heaphone jack on my HP Envy 15 computer, the sound fluctuates when doing anything--watching videos, playing video games, and especially listening to music. Vocals become muffled and bass drowns out other sounds...it sounds like pure garbage. It feels like it's only bearable when listening to the laptop speakers themselves. The speakers on this laptop has a subwoofer and although they sound pretty decent, they aren't sufficient enough to use for my purposes. I want real quality sound for my media, and that's why I use my external sound system.
I've tried adjusting the EQ, updating the Realtek drivers, and rolling back to Microsoft's generic audio drivers. Rolling back seemed to help adjust the sound to normal levels with my external sound system but essentially killed the laptop speakers (which I've read that only the Beats Audio Realtek Audio drivers can truly control all the speakers). The generic drivers are pretty old--2 years old to be exact. I still need the laptop speakers to function as intended without having to choose between them and my external sound system. I shouldn't have to either.
Seems like this has been a problem for years with HP and Beats Audio and there's still no solution. I bought this laptop over a month ago and if I'd known about this problem, I would have definitely bought something else besides HP. I love everything about this laptop BUT the sound. I can't enjoy my media with external speakers plugged due to this issue. Any help resolving this would be greatly appreciated.

Good Morning @lbrou87 ,
Thank you for your reply. I know how disappointing this issue is.
The next thing to try would is a recovery back to factory.
HP PCs - Performing an HP system recovery (Windows 8)
You will have an opportunity to backup your personal files to prevent data loss during that process. If you have not already done a backup now would be a good time.
HP PCs - Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8).
If the issue should remain please contact HP support for further assistance.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Good Luck and have terrific weekend!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

How do I stop the hp dv6 beats audio sound from pulsing and restore dynamic?

I just got a HP DV6-7030TX laptop, with beats audio and I find the sound is constantly changing in volume through the internal speakers
It seems to be, that the beats audio is trying to make quieter parts of the song louder, but when the loud parts come in there is a sudden drop is volume.
I am able to reproduce this time and time again with songs that stop-start and its also seems to get reset when I change one of the presets in the beats config tool (Listening experience tab, chaning between Music, 3D content and Movie), although it almost always reverts back to the limited volume.
I've tried updating the driver to the latest version on the HP website and also disabled the 'Beats Audio' checkbox in the config tool, but neither of these items help.
Other forums have suggested to disable settings on the Sound 'enhancements' tab in the control panel, but I don't seem to have this option on my laptop.
Otherwise I love this laptop, so it would be a shame to have to return the laptop because of this problem.
Thanks,

Download and install the driver from the linke below. it has a fix
ftp://ftp.hp.com/pub/softpaq/sp57501-58000/sp57966.exe
ftp://ftp.hp.com/pub/softpaq/sp57501-58000/sp57966.html

HP Laptop with Intel Core I5 and Beats Audio Sound Driver

So I just updated my laptop to Windows 8.1 and I think it deleted my sound driver. This has happened once before and the technology and information center on my campus fixed the problem. Now I am home for the holidays and it happened again but I do not know what they did to fix it. There is a speaker built into the laptop that has the beats audio sign on it. When I clicked on my sound settings in the control panel it said there were no devices to play audio through, but the laptop has a built in speaker. Please help, I tried rebooting and downloading a sound driver I found through these forums but neither worked.

What is the exact model of the unit? A product number can typically be found by pressing Fn + Esc (note: this is not the Windows product key).
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Weak Beats Audio sound from Pavilion X2 Laptop

I purchased a 11" Pavilion x2 Laptop/Tablet for Christmas and believe I am having trouble with the Beats Audio. The sound coming from the computer speakers is so weak as to be useless and all of the settings will not get the sound loud enough to hear unless you put your ear within 4-6 inches of the screen. However the sound from the earphones is great, loud and adjustable. I have performed all updates from Microsoft and HP and followed all troubleshooting steps suggested by HP Web Site. Any ideas or do I just need to return it.

Hello dontom,
For not being able to hear very well from the 11" Pavilion x2, I would like to confirm the troubleshooting steps that you have completed. I have you completed all the steps in this document 'No Sound from Speakers (Windows 8)'? Are you using any special software, or just the volume icon in the system tray? Does it play the same level of audio for all programs and files? (ie. Netflix, YouTube, or music).
Please also let me know the full model number of your X2. I have included the document 'Guide to finding your product number'.
Thank you.
I worked on behalf of HP

Pulse audio sound issues

I'm noticing a strange issue where when I reboot my machine, I can't play any audio until I start mpd. I'm using pulseaudio. I also have pulseaudio-alsa installed. Like I said, once I start mpd as my user, audio works fine.
Contents of /etc/asound.conf:
# defaults.ctl.card 1;
# defaults.pcm.card 1;
# Use PulseAudio by default
pcm.!default {
type pulse
fallback "sysdefault"
hint {
show on
description "Default ALSA Output (currently PulseAudio Sound Server)"
ctl.!default {
type pulse
fallback "sysdefault"
# vim:set ft=alsaconf:

output of
fuser -v /dev/snd/*
while it isn't working should shed some light. My guess is you have some instance of mpd that starts not as your user and hogs the sound card and as soon as you start mpd as your user it kills/overrides that and starts to use pulse.
Last edited by V1del (2015-01-26 16:21:37)

GT70 Dominator Audio/Sound Issue + FPS Lag + Crash

I just installed Titanfall on my 1tb HDD. When I play, half way through the match the audio gets distorted like it's cutting out & really scratchy. At the same the the game LAGS big time, FPS down and the ping shoots up. I get this 2/3 games. To get rid of it you have to exit the game and restart. You absolutely cannot play the game when it happens.
I thought it was just because of Titanfall.... but when I played League of Legends, it happens every other game too! It seems like it can't handle all the sounds? Or I have no clue. I did not modify any drivers or anything. Played these games straight out of the box.
I searched on the internet and there seems to be just a handful of people that this happens to and no real solution yet.
LINK--->respawn.com/forum/viewtopic.php?f=24&t=10002&sid=970f0c4763d9f9679d116284a0e82c3a&start=75
Please help!
GT70 Dominator
128GB SSD
1TB HDD
16GB Ram
6GB GTX 870m

Hey, I don't know if you got this fixed or not but I just bought a brand new GT70 and I'm having the same exact problem...I am trying a few workarounds I have seen on other forums but jeez what a ridiculous amount of work to get a machine thats supposed to be for playing games to do what it was made to. I think the windows 7 rollback will be my last option but honestly windows 8-8.1 sucks so it's not a bad idea.

HP Spectre XT Issue (Microphone & Beats audio)

Hello,
I have purchased a laptop from Computer Care Dubai and Laptop’s Microphone is giving some issues and all we listen is air noise like microphone connection inside the laptop is loose or not plugged in. Even unable to record sound with Windows 8 default recorder and Skype is showing the same behavior. Tried all the suggested drivers from HP Site but still no success.
It also has beats audio but i cant find any major difference between normal sound and beats audio sound
After purchasing the laptop, i moved to Pakistan for next months and is with HP International Warranty which is not claimable from Pakistan as most of the authorized HP Distributors send it to Dubai or Singapore for warranty claims.
Laptop Model: HP Spectre XT 2311ee
How can i resolve this issue, do I need to send it to Dubai for Warranty Claim, if yes than at which address
This question was solved.
View Solution.

shrry8 wrote:
I tried the troubleshooting with the web document but it didnt worked out
Yes, I use Beats Audio option from Control Panel but still there is not much difference.
Please be more specific.
Check your device manager. The following image is from the Spectre 13 TouchSmart Ultrabook HP loan product currently in my posession.
Try a system restore to a date before the issue began. If that fails then you may have to consider running a factory image recovery. If you contact HP support, that is quite likely to be a step that they ask you to perform.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Beats audio plays sounds while computer is muted.

I have a Pavilion dv6 notebook running Windows7 64-bit with the beats audio sound driver. I am having an issue with the mute feature... It doesnt always work, I have noticed this problem with Skype and a few other softwares, I will hit the mute button and the light will come on, on the keyboard and the sound level in the icon tray will say it is muted, but the computer will still make sounds such as the start up noise for skype and the Microsoft 'dings' that occur when you do something wrong. I have had this happen on multiple occasions, is this a common issue? Is there a fix?

Welcome to the Forum.
Option One:
There is a control within the beats audio panel for controlling the audio.
You have more control over extraneous sounds with this panel.
Pick and choose which devices you want active and which devices should be muted.
Note: If you mute the Master, the Speakers and Headphones will mute.
If you mute the Speakers and Headphones, the Master will stay active... the difference? Unknown.
Try it, see if it makes a difference and which works best for what you need to accomplish.
The other devices in the selection are self explanatory.
(The 'SyncMaster' in the example is my second monitor.)
Option Two:
Open your Taskbar Sound Icon (right click on it)
Select "Volume control options"
Check the boxes to turn on everything that has a sound control, Click OK
Open your Taskbar Sound Icon (right click on it)
Open the Volume Mixer - you'll see separate icons to mute each of your devices
Graphics:
beats-audio Volume control
Taskbar Sound (right click to open)
Volume Control Options
Let us know if this helps.
Kind Regards,
Dragon-Fur

Beats audio not working

Hi ,
my beats audio sound quality is absent or you can say it is not working in my hp pavilion p007tx since i updated it from 8.1 to 8.1 pro.
the sound quality was awsm bfr that,on max 15 to 30 it was nice to listen but nw nt evn on 100. please help me out.

Hi @Amit_Kumar007 ,
Thank you for posting this information in the Forums and I will be happy to help with your Beat Audio problem.
Try reinstalling your Realtek High-Definition Audio Driver. Here is your driver page and it will be under Drivers – Graphics. Give that a try and let me know how it goes.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

Beats Audio Sound Issue

Similar Messages

Maybe you are looking for