Beats control panel and win 10

since i upgrade my envy 20 with win 10 i cannot open beats control panel sound any solution? thanks

Hi there ,  Thank you for visiting the HP Support Forums and Welcome! This is a great site to get answers and ask questions. I have looked into the issue with not being able to open the Beats Control Panel.  I just need your Model Number (How Do I Find My Model Number or Product Number?).  Please note remove any and all USB devices. Disconnect all non-essential devices, as these could cause some issues. Have you tried to uninstall the drivers? 1. Uninstall the sound driver in Device Manager2. Restart your Notebook3. Reinstall the driver? Have you tried to uninstall, restart and reinstall the program? If that does not work, try using the Recovery Manager to reinstall the software and drivers.  Here is a document called Downloading or Updating Software and Drivers for HP Computers.  You could also try to do Windows Updates and see if there are any available to help with the Software issue.  Please follow these provided troubleshooting steps, re-post and let me know how everything went. Thank you! Have a great day!

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