Beats solo right speaker failure

I purchased two Beats Solo from an authorized retailer for Christmas 2014 for my teenagers. The right side speaker in the headphones stopped playing any sound in April 2015. We tried all the suggested fixes such as plugging into a different device, making sure the cables are plugged in correctly, balance config., buying a replacement cable and none of them work. 3 weeks later, the second pair developed the same problem with the right speaker. Is this a flaw with this product? At this price I would have expected them to be problem free for more than 4-5 months. I am very disappointed. Please let me know if you have any suggestions or if this is to be expected. Thanks.

Apple does not provide service support for the headsets since they are not Apple-branded.
Best advice is to contact the manufacturer for service support.

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Are there any other electronic devices (guitar amplifiers, cell phones, speakers) around the notebook? These can all cause very strange noises.
Try hard resetting the notebook as well. Here are the steps.
Shut down the notebook.
Remove the battery and AC power.
Press and hold the power button for 10-15 seconds three times.
Replace the battery and AC power.
Verify whether the problem persists.
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Expand the "Sound, video, and game controllers" section.
Right click on your audio device and select "Uninstall."
Reboot the notebook. Windows will automatically reinstall the driver.
Verify whether the problem persists.
Let me know the results. Have a wonderful day!
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.

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Well, that was 15 minutes of life wasted typing out the above post that I'll never get back
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Message Edited by That_Blur on 12-20-2006 11:39 AM

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Welcome to Apple Support Communities
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