Because of error 513, after applying BP in service desk
Dear All,
i'm now configuring service desk, and have problem "Because of error 513, no message was created in Support Desk System" when creating message from help --> create support message , Gurus please help me..im in trouble right now..
Regard,
dinie.
Hi,
Please have a look:
Error 513 while creating support message help menu in Solman system.
Because of error 513, no message was created in Support Desk System
Rajeev
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Currently setting up Service Desk and when I create a service message in my satellite systems (ECC DEV, QAS, PRD, etc.), I get the error 513 as described in my subject line.
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my user is getting the generous error 513 while sending a support message either on the SAP GUI or Workcenter. I am trying to implement a profile for a key user, who can display, reply and create simple messages without putting in technical data.
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HendrikI just seen the following SAP Knowledge Base Article related to ST 400 SP24:
[1522809 - Solution Manager: Because of error 513, no message was created in Support Desk System|www.service.sap.com/sap/support/notes/1522809 ]
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hi,
one of my user is getting error message while creating supprot message from R/3 system for solutionmanager. Other users are able to create the support message.
The message is:
Because of error 513, no support message has been created in support system
What is the reason for this messgae and howHi as,
the following SAP Notes might be helpful:
[864195|https://service.sap.com/sap/support/notes/864195] Error 513 when you enter Support Desk Message
[1261046|https://service.sap.com/sap/support/notes/1261046] Service Desk: Read Messages Using Local RFC Destination
[498984|https://service.sap.com/sap/support/notes/498984] Error 513 when sending support message
Best regards,
Andreas -
Hi,
For some reason all of sudden while creating support message from satellite system it is returning error 513, no message created in support desk system... Strange enough the messages are still getting created in solution manager and can be displayed from CRM_DNO_MONITOR of solution manager. This behaviour is happening from all satellite systems going to that solution manager system. All the satellite systems were working fine till few days back. I referred SDN throughly and did all sort of checks in solution manager but no luck.
Did anyone encountered this type of scenario ? (normally if this error comes nothing gets created in solution manager but in our case it is getting created and also RFC user in the SM_SIDCLNT100_BACK got SAP_ALL and SAP_NEW also.
ThanksAll,
Issue is fixed from my side. For some strange reason the action definition SLFN0001_ADVANCED_UPDATE_DNO was missing from action definitions and conditions
Path for that is : (SPRO-CRM -> Basic Functions -> Actions -> Actions in Transaction -> Change Actions and Conditions -> Define Conditions
Press Technical Names -> Select SLFN0001_ADVANCED and in the right side under Action Def -> SLFN0001_ADVANCED_UPDATE_DNO was not there and after adding that all is back working again
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Error while creatBecause of error 513
Hi frds,
we are working with solman 4.0 SP10 and getting error "Because of error 513, no message was created in Support Desk System" we have seen note number 498984 and 614311 which are of upto basis release 620. Anybody have the solution on this,mentioned notes doesnt works. Also please let me know whether service desk is client specific or not .Can we have seprate support desk in 2 clients of solman .
Thanks in advance
chiragHi Chirag,
could you please check note no. 864195 dealing with this issue? I assume, the user from the RFC-destination from your satellite system to the Solution Manager system does not have the appropriate authorization in the Solution Manager system.
Check also the table BCOS_CUST, if it contains the right entry for OSS_MSG.
You can only have one Solution Manager support desk, it is not possible to have two of them parallelly.
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HI,
While configuring Solman 4.0 for service desk(sp9 patch level). i am getting error
"Because of error 513, no message was created in Support Desk System". in satellite server.
I already config below thing in system:
No. range in Solman
BCOS_CUST table entry
BACK RFC in Satellite with user having Role to create Msg in solman.but in sprocheck number range for service desk messageSLF1--goto-details-on transaction numebring i gave int.No.Range No-1,when iam giving Ext.No.Range NO-2 its not taking.
guide me for to resolve the error.
ThankuHi,
You need to check several things.
For example sppfcadm ' in the notif_create, set parameter to SLFN or your customized transaction type.
For
You need the follwing role.
SAP_SUPPDESK_CREATE
SAP_SV_FDB_NOTIF_BC_CREATE
After that please check the following authorization objects in the
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SAP_SV_FDB_NOTIF_BC_CREATE
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Notification Type: SLF1 (Assign the value SLF1!!!!)
SAP_SUPPDESK_CREATE
CRM component:
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Authorization Object CRM Order - Visibility in Org. Model
Business Transaction Type: SLFN (this was missing)!!!!
you have to maintain the SLFN.
You also need to check you rfc connection 'NONE' to create a basic notification.
If this still can not work.Please search note for 513 error. It's a common error.
By the way , sp9 is too low. If you'd like , you can upgrade to SP17.
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Error in Solution Manager - Service desk
Dear all Hi,
i need your help please.
i try to create o service desk message from an ERP system -> Solution manager.
when i have SAP_ALL (for the user in the Solution Manager system) the message is created fine
and i can see it and proccess it fine.
when i take off SAP_ALL i get the following error : 'Because of error 513, no message was created in Support Desk System'., even though i have the following authorizations to the user:
SAP_S_RFCACL
SAP_SMWORK_INCIDENT_MAN
SAP_SUPPDESK_CREATE
SAP_SUPPDESK_DISPLAY
SAP_SV_FDB_NOTIF_BC_CREATE
can someone please help ???
thank you in advance.
GeorgePlease find the following points which cause error 513.
1. The client was not completely created by the copy of Client 001.
2. The BCOS_CUST table was not maintained correctly.
3. Missing authorizations for message creation (correct: roles copied from SAP_SV_FDB_NOTIF_BC_CREATE and SAP_SOL_SERVTRANS_CREATE or SAP_SUPPDESK_CREATE).
4. Incorrect action profile assigned for the message type SLF1 (correct: SMSD_ABA_MLDG_SERVICEVORGANG or SLFN0001_STANDARD_DNO).
5. Number ranges are not assigned correctly.
6. The logical system is not defined.
7. Modification of the standard settings of the message type SLF1.
Thanks,
Venkat -
Errors while setting up service desk 4.0
Guys,
Here are the errors we are experiencing with the service desk functionality in Solution Manager. If you can help resolve these errors it will be very helpful.
The error when you choose: Help>>Create Support message is:
Customizing for feedback functionality missing
Message no. B~020
This error occurs in all SAP clients.
The following error is the one we get when we try to send information to sap through edit support message in transaction monitor.
Installation number not known in the SAP customer notification system
Message no. DNO157
Can you people help me out to resolve these problemsHi,
The error when you choose: Help>>Create Support message is:
Customizing for feedback functionality missing
Message no. B~020
did you create and or configure:
Logical system names?
RFC's from satteite to SSM and in SSM a back rfc?
Numer range configuret ?
Created and activate a solution in SSM ?
Configured the BCOS_CUST tabel?
Installation number not known in the SAP customer notification system
Message no. DNO157
Is the sateelite known in SMSY in SSM ?
Did you do a read system data in SMSY after creating the RFC's?
Is the Installation number known in SMSY ?
Did you assign a S-userthe rigths to forward messages in sap in SSM/
Lots of question but some of these migth solve youre problem ! I know i have seen both message when configuring execpt don't know a this moment what question did solve the problems.
Lando
Lando
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