Because of unknown error

Can anyone help me please?  Itunes will download an update to my iphone but will not install them due to an "unknown error" no code listed. It says it cannot back up my iphone . I have tried everything , searched the internet for help, including turning off my Norton AV and firewal,  reinstalling itunes twicem making sure my time zone is correct , and have the latest itunes software.  I am at a loss. I seem to have no problem syncing ,  just backing up and updates .  I dont know what else to do .

I just this afternoon started getting error -50 when trying to sync my iphone to itunes (mac) even though it worked just 4 hours ago!

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