Been charged for apps I never ordered under app F.A.S.T. How can I correct this?
Charged for apps never ordered on my iPad. ..under F. A.S. T. Game that is free. How do I recoup my money and keep this from happening again?
Launch itunes log in to the app store, and click your name and get your purchase history. click on "report a problem." and request a refund. please note that apps that are "free" often have purchases inside the app. You can disable this under restrictions. But apple is pretty good at offering refunds. If this doesn't work, post back.
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I have a iphone 4s, it died and has been on the charger for the last two days and still wont turn on. How can i fix this???? condition of phone is not the best and was having issues staying charged to begin with but never NOT came back on. I've tried the holding of the home and power button but still nothing
iOS: Not responding or does not turn on - Apple Support
try this but maybe terminal if no result -
HT3702 I been charge for app that I didn't order how can I get my money back ??
I been charge for apps that I never order , how can I get my money back ?
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
If its not in your purchase history, you should report it to your credit card company instead. -
I have been charged for apps i did not download
I have been charged for apps Idid not download.
This happend to me too. 10:30 am on March 4 an app was purchased, using my store credit and charging the remaining amount to my bank. I don't even have a smart phone that has apps. I have sent a request to Customer Service. Itunes has a security problem.
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I had an App on MacBook Air which would cause my computer to be locked. I delted it and reinstalled the App again from the AppStore. Now I am being charged again for the same App. How can I correct this issue and get refund for the double billing?
You can't gift it, gifting can only be done from within the store, not from within your library.
Puchases are considered final but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I am using Numbers on my iPhone5 and cannot get the app to do a simple (SUM) calculation. It shows the formula correctly in the cell, but all I get for my long list of numbers to add is 0. How can I get this to work?
Oaky, at least we got that far. Next step is to determine if all those "numbers" are really numbers. Changing the format to "number" doesn't necessarily change the string to a number. The string has to be in the form of a number. Some may appear to you and me as numbers but will not turn into "numbers" when you change the formatting from Text to Number. Unless you've manually formatted the cells to be right justified, one way to tell if it is text or a number is the justification. Text will be justified to the left, numbers will be justified to the right.
Here are some that will remain as strings:
+123
123 with a space after it.
.123 -
When I was ready to place the order for my iPhoto book, I realized that it was for a soft cover book and I wanted hard cover. How can I change this without losing my prepared book?
Duplicate your book and try to change the theme in the copy. Chnaging the theme may change the layout of your text fileds. That is why you need the copy to be able to compare the pages before and after.
Ctrl-click the book in the Source list and select "Duplicate".
Click the "Change Theme" button in the upper right corner of the Book pane, make sure, you have the same theme selected and the same size. Click Hardcover. -
I have a new i phone and for some reason it has picked up a wrong apple ID in the App Store, its OK in ITunes how can i correct this?
The Apple ID for future purchases is in Settings>Store>Apple ID. However, apps have to be updated using the Apple ID used to originally purchase them. This can't be changed. If the App store is asking you to provide a password for a different Apple ID when you are updating apps, it's because this ID was used to purchase it originally.
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I purchased an album from the itune store and was charged twice for the same album. How can I correct this?
You can contact iTunes support and ask them to refund or credit you for the second charge : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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My gps is not working. I cannot use turn-by-turn navigation in google maps. I downloaded a GPS test app and it showed my phone is not locking on any satellites. How can I correct this?
We certainly want to make sure you get the most out of the GPS, wplaxico! Was this tested primarily outdoors? When did this begin? Any other recent apps of updates installed when this started?
Thank you,
YaleK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! -
When I try to update an App I am getting my old email address (which no longer works) and when I put in its password it says password or username is wrong. but it does not give me an option to put in my new user name. How can I correct this.
What you are getting is the AppleID (AppleID can be an email adress) used at the time of the purchase of this app. It is an identifiant allowing Apple to link your purchase to your account.
If you want to manage associated email, you can go at https://appleid.apple.com but the AppleID could never be modified.
I do not know if in your case, it is just that you no longer use your old email address or that you actually a 2 AppleID. In any case, you will have to remember the password related to the account used for your purchase. If you don't, just use the link above to try to retreive your password. -
My iPad does not have sound when on the Internet, including YouTube, but does have sound with iTunes and other apps. How can I correct this?
If you are sure that you have sound in other apps - and if you can still hear keyboard clicks and get notifications, then system sounds are not muted. Try this and see if it works.
Close all apps completely and reboot the iPad.
Go to the home screen first by tapping the home button. Double tap the home button and the recents tray will appear with all of your recent apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up. -
I have iTunes, latest version, open in Windows XP and get an error 45048 message when I try to update apps thru the store. How can I fix this? I have reinstalled iTunes twice but problem continues.
Try contacting iTunes via email to check if there is an issue with the account. go to apple.com/support/itunes
Click on iTunes Store account and billing and select inquiries. On the right side click on "email us".
Before doing that trying viewing your account information first. Open the iTunes on you mac, look at the menu and select store and select view my account. Try removing the card (this is only applicable if you don't have a pending charges with iTunes) and hit done. Sign out, quit iTunes and sign back in and try updating the apps again. -
My ipod touch 5th gen. is not charging but is not syncing or being recognized by itunes 11 ? How can i fix this??
Hi cecebabymusik,
Welcome to the Support Communities!
Try the specific steps below for the your iPod touch first:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If the issue is not resolved, you may need to uninstall iTunes and all of it's components, and reinstall the latest version as explained in this article:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
I hope this information helps ....
- Judy -
Blank screen in itunes store-please help im not very technical and when i click on my itunes app the screen is blank how can i fix this please?
See if any of the following fix it.
Try logging out of your account on your phone by tapping on your id in Settings > iTunes & App Store and tap 'Sign Out' on the popup and then log back in.
If that doesn't fix it then try closing the iTunes store app via the phone's multitasking bar and see if it works properly when you open the app : double-click the home button to open the taskbar and then swipe or drag iTunes from there up and off the top of the screen to close it, and the click the home button to close the taskbar.
A third thing to try is a soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.
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