Been given the wrong SSID/wireless key information...

Hi there.
On Wednesday I had BT infinity installed and everything started working straight away, all blue lights etc. however the network SSID that I had been given didn't match any on the wifi networks on my laptop/iPad etc. I've set up a wired connection and that's working fantastically, but no wifi. Been on the phone numerous times and BT have said, firstly that the order had not been processed, then earlier today that they didn't know what the issue was so they would send me a new hub.
During the call today I asked whether it would be a possibility that maybe I had been given the wrong information, as I thought I'd noticed a new BT SSID pop up (I live in flats so there are numerous connections), but it didn't match mine. I was told that this wouldn't be the case.
Half an hour ago I decided to switch off the hub and see if that new SSID would disappear. It disappeared. Switched the hub back on, and yup, it appeared. So this new SSID is obviously mine.
Phoned but BT and tried to change my password via the BT Home Hun Manager but the admin password that I have been given is of course incorrect so I can't do that. They've said all that they can do is send out a new hub.
Surely there's a way of retrieving the wireless key without waiting for a new hub?! It's ridiculous to think they don't have that information stored or there's another way of finding it.
Any help would be greatly appreciated. My hub is due to be delivered and Sod's law is the day I have to do training rather than work my usual night shift so it means it could be weeks before I get my new hub.

Now that aint right!
Sounds like the labels have been stuck on to the wrong hub.
And there's at least 1 other hub out there in BT land that's wrong too, or more.....
I've not found or read a way to crack the admin password, so you're stuck till it can be replaced
(And I was just checking, others have got it wrong in the past!)
-+-No longer a forum member-+-

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