Been trying to get new speed from 8 Meg since Febr...

Question

In December we received a letter stating our bt contract was running out, we phoned up to renew our contract, whilst talking with the sales person we also talked about our exchange that was being upgraded in February to 21CN WBC. They told us that renewing this contract would up us on the priority list for the new speed switch over.
We are still waiting for our line to be changed to the new modulation, we have had numerous calls to bt asking what is going on and why we haven't been switched over yet, only to put through countless line tests and being asked to check our master sockets and filters.
on Wednesday the 25 July 2012 it seemed like I made some progress speaking with someone who actually sounded like they knew what they where talking about over the telephone, they stated that our line would be switched from adsl max to adsl 2 and it would take 48 hours and then it would be done. It's now Sunday and our speeds and modulation are still exactly the same.
Could some one please help it's been months of trying to get anywhere over the bt phone helplines.
Here are my router stats
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
1 days, 02:46:31
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
10.2 dB / 29.0 dB
Line attenuation (Down/Up):
23.4 dB / 13.0 dB
Output power (Down/Up):
19.9 dBm / 11.8 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0
Sam knows exchange link
http://www.samknows.com/broadband/exchange/LCECC
bt wholesale exchange link for speeds
For Telephone Number  on Exchange ECCLESTON
Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps.
Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 8Mbps; typically the line speed would range between 7Mbps and 8Mbps.
Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 13.5Mbps; typically the line speed would range between 11.5Mbps and 15.5Mbps. Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 1Mbps and downstream line speed of 13.5Mbps; typically the downstream speed would range between 11.5Mbps and 15.5Mbps.
The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained.
If you decide to place an order, a further test will be performed to confirm if your line is suitable for the service you wish to purchase.
Thank you for your interest.
Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
Note: If you already have a Broadband service enabled on this line and you want to switch service providers, you will need to contact both your current provider and your new provider to get your service changed over new and existing service provider to have this service transferred.
Solved!
Go to Solution.

Answer 1

After talking with the care team My conenction is now on the new adsl 2 speeds thanks to David. 
The main reason We were after the new speeds was the new upload speed, it seems my download speed has been improved but my upload speed is still the same.
Would I need to re contact the care team after the 10 days training period on the line training to see about getting the new upload speed also?
 ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
4 days, 09:58:30
Downstream:
16.99 Mbps
Upstream:
443.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
5.4 dB / 28.1 dB
Line attenuation (Down/Up):
22.8 dB / 12.8 dB
Output power (Down/Up):
20.0 dBm / 12.1 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
22195 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
205523 / 0
Error Seconds (Local/Remote):
7840 / 21