Before posting about the speed Increases for Infin...

Question

Hi All 
We started taking orders  12-04-2012 for Infinity 2 on bt.com and since then many of you have raised questions on the forum. Here's a heads-up on what to expect when ordering and what happens next.
I've placed my order but no speed increase
1. Check the order tracker to see when your order is due to complete - it won't complete before this date and please note that orders are completed between midnight and 6am on the day. (link)
2. Check your own equipment - this covers your own setup up to the Openreach socket. Remember to test with a wired (Ethernet) connection if having problems on a wireless setup (more on this below)
3. In a small number of cases you may need to switch the Hub off, and on again, before experiencing any speed increase.
Remember that whilst the service is 'up to 76Mb', the speed you receive depends on your line - If the line can support 60Mb then that is what you will receive - you can check the estimate for your line here: (link)
My order shows as completed, what speed should I expect?
We would have given you an estimate of your maximum broadband speed when you placed your BT Infinity order. You can check your actual speed at any time at speedtester.bt.com.
Your speed test results will show you your current speed, which will vary at different times of day depending on:
1. The way you connect – a wired connection is significantly faster than a wireless one 
2. Your computer’s speed – older computers are usually slower 
3. How busy the Internet is – the busiest times are evenings and weekends 
4. The speed of websites you visit – e.g. some sites cap speeds in busy periods
Please note that it can take up to 10 days for your BT Infinity speed to stabilise so bear this in mind when doing speed tests during this initial period.
How to get the most out of your new speed
Are you using a wired connection? Your connection will be faster and more stable if you use an Ethernet cable(s) to connect your computer(s) to your Hub. At these faster speeds, we recommend a wired connection. Wireless is best reserved for connecting only your mobile devices and laptops.
Are you using the latest wireless kit? The Home Hub uses ‘n’ standard technology, which gives the fastest wireless connection. You may need to buy an ‘n’ wireless adaptor(s) for your computer(s) to take advantage. If you are unsure about wireless adapters you can ask questions in our community or find out more at bt.com/nwireless
Are you using our broadband software? Our Desktop Help software will optimise your computer settings for your new faster speeds. Download it from bt.com/desktophelp. Within this, using the PC Healthcheck feature regularly is particularly important to get the best speeds.

Answer 1

Right ok, its not the master socket or wiring as my connection as dropped again this evening. I was getting no connection at all and wouldnt open a single web page. These were my router stats before I restarted the router.
Line state:
Connected
Connection time:
1 days, 17:02:20
Downstream:
6.492 Mbps
Upstream:
1.002 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
4.7 dB / 6.2 dB
Line attenuation (Down/Up):
39.5 dB / 23.9 dB
Output power (Down/Up):
20.2 dBm / 12.7 dBm
FEC Events (Down/Up):
401820509 / 138
CRC Events (Down/Up):
37674 / 10
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
144409 / 11
Error Seconds (Local/Remote):
9216 / 13
Once I restarted it worked for a little bit and then i dropped to download speeds of 0.1mbps again. I have had to connect to someone elses btfon to write this post.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:57:12
Downstream:
6.492 Mbps
Upstream:
1.019 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
8.2 dB / 6.1 dB
Line attenuation (Down/Up):
39.5 dB / 23.9 dB
Output power (Down/Up):
19.8 dBm / 12.5 dBm
FEC Events (Down/Up):
14275951 / 19
CRC Events (Down/Up):
65889 / 34
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
121825 / 8
Error Seconds (Local/Remote):
2769 / 1
 I am so sick of ringing the support now. I have spoke to them so many times its beyond belief. They told me Friday that my internet should be fine by Sunday.
I have done a quiet line test and I dont know what to make of it. I dont have a corded phone, my hands free phone I can hear a faint fuzz. Dont know if thats normal?