BEFW11S4 V2 & voip service

I don't know if this is the right forum for this question, but I have the BEFW11S4 V2 router behind a linksys cable modem. I just lost my voip provider, Sun Rocket, and have switched (am attempting to switch) to VOIP.com. It seems as if the Linksys router is blocking the incoming calls. I can call out okay, but nobody can call in.
I am addressing this issue in a parallel fashions, the router and the voip company. The voip company suggests a RJ45 ethernet splitter between the cable modem and the router, one side to the router, one side to the voip adapter. I don't believe a digital signal can be split, so this solution won't work, unless I am wrong. I always thought that the router itself was a "digital splitter" of sorts.
Is there any reason that the Linksys router would be blocking incoming calls through Voip.com, and, if so, how can this be corrected? Thanks for your help. wd0d

one way audio is usually caused by firewall blocking the ports being used by the ATA...forward the UDP ports that is on the link below:
http://www.sipura.com/Documents/faq/Section_1.html#5
to get the IP address of the SPA, press ****110# on the phone connected to the devices

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    Hi
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