Beginner Unity Connection question

I have a very simple beginner question I would've thought would be really easy to find the answer, but so far, I have not.
To set up a call system call handler for your basic company main number, do I need a physical phone with the number attached to a line.
I've tried it without the physical phone and can't get it to work, but with a line, no problem?
thanks

Thank You.
Figured it would be fairly simple, just needed to know where to start.
This might be the answer to another beginner question I have been thinking about also.
Is it common for users to call their own number when they are calling in from outside to pick up vm and then press * to access?
The Meridian system we are tossing has a common DID number, but the way our vm was setup, the number is internal. I'm not sure if calling your own number is common or if I need to make a new number, or another CTI rp sort of thing and forward to internal vm DN.
Hope that makes sense.

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Cisco unity connection question

Hi all, I dont have subscriber in my test environment but want know what happens with this two scenarios.
Can we add a mailbox in sub when pub is up?
Can you add a mailboxin sub when pub is down?
I am sure that when pub is down we cannot add a mailbox, but want to make sure
Thanks,
Uday

Hi Uday,
The Cluster in Unity Connection acts differently than a CUCM cluster, so the answers to your question are;
Yes & Yes
How a Cluster Works in Cisco Unity Connection
Revised May 2009
The Cisco Unity Connection cluster feature provides high availability voice messaging through two Connection servers that are configured in a cluster. Under normal conditions, the Connection servers are both active so that:
•The cluster can be assigned a DNS name that is shared by the Connection servers.
•Clients such as email applications and the web tools available through the Cisco Personal Communications Assistant (PCA) can connect to either Connection server.
•Phone systems can send calls to either Connection server.
•Incoming phone traffic load is balanced between the Connection servers by the phone system, PIMG/TIMG units, or other gateways that are required for the phone system integration.
Each server in the cluster is responsible for handling a share of the incoming calls for the cluster (answering phone calls and taking messages). The server with Primary status is responsible for the following functions:
•Homing and publishing the database and message store, which are both replicated to the other server.
•Sending message notifications and MWI requests (the Connection Notifier service is activated).
•Sending SMTP notifications and VPIM messages (the Connection Message Transfer Agent service is activated).
When one of the servers stops functioning (for example, when it is shut down for maintenance), the remaining server assumes responsibility for handling all incoming calls for the cluster. The remaining server also assumes responsibility for the database and message store, which are both replicated to the other server when the connection and its functionality are restored.
When the server that stopped functioning is able to resume its normal functions and is activated, it resumes responsibility for handling its share of incoming calls for the cluster.
To monitor the status of the servers, the Connection Server Role Manager service runs in Cisco Unity Connection Serviceability on both servers. This service performs the following functions:
•Starts the applicable services on each server, depending on server status.
•Determines whether critical processes (such as voice message processing, database replication, and message store replication) are functioning normally.
•Initiates changes to server status when the server with Primary status is not functioning or when critical services are not running.
Note the following limitations when the publisher server is not functioning:
•If the Connection cluster is integrated with an LDAP directory, directory synchronization does not occur, although authentication continues to work when only the subscriber server is functioning. When the publisher server is functioning again, directory synchronization resumes.
•If a Digital Network includes the Connection cluster, directory updates do not occur, although messages continue to be sent to and from the cluster when only the subscriber server is functioning. When the publisher server is functioning again, directory updates resume.
About the Publisher Server
The first Cisco Unity Connection server that is configured in the cluster is the publisher server. The Cluster Management page in Cisco Unity Connection Serviceability identifies the publisher server.
The publisher server assumes responsibility for publishing the database and message store when the cluster is functioning normally.
When the publisher server does not have Primary status (for example, when the administrator manually changes the status of the other server to Primary, which automatically changes the status of the publisher server to Secondary), the other server assumes responsibility for publishing the database and message store.
The publisher server cannot be removed from the cluster.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/cluster_administration/guide/7xcuccag020.html#wp1063695
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen

Two possible simple Unity Connection questions.

Hi guys,
Would an upgrade install fail on a MCS7835I3 if it has more than the minimum amount of required memory? The upgrade version requires 6 GB and I have 8 GB in this device.
Do the same license files need to be installed on the subcriber that are installed on the publisher? I have 5 license files on the PUB and only 1 on the SUB and it is the SUB that is failing.
These are the only two things that I can think of as to why my upgrade from 8.0 to 8.6 keeps failing. I even had TAC today perform the upgrade for me and it failed for them too.
Thanks,
Tracee
PS...any of you guys ever seen this?
admin:show cuc version
Active version: 8.0.3.20000-18
Inactive version: 8.6.2ES44.22900-44
admin:show version active
Active Master Version: 8.0.3.20000-2
Active Version Installed Software Options:
ciscocm.refresh_upgrade_v1.1.cop
admin:
admin:
admin:show version inactive
Executed command unsuccessfully
No Inactive side available

Dear
here is a guide which will help you
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag310.html
##When a Cisco Unity Connection cluster (high availability) is configured, two licenses are required because licenses are not replicated. The license that has the MAC address or license MAC of the publisher server must be installed on the publisher server. The license that has the MAC address or license MAC of the subscriber server must be installed on the subscriber server. For details on installing license files, see the "To Install the License Files" procedure.
#Note Either or both Connection servers in a cluster can be installed on virtual machines.
The license on each server includes the parameter that sets the maximum number of voice messaging ports for that server. The license on only one server (typically the publisher server) includes all other applicable parameters (such as the maximum number of voice messaging users and voice message recordings longer than 30 seconds), which are enabled on both servers in the Connection cluster.
kindly find also the problem:-
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrug007.html#wp1104768
Thank you
please rate if this will help

Unity Connection 8.5 Upgrade to 10 Licensing Question

Hello,
Have a question about the licensing migration of Unity Connection 8.5 Upgrade to 10, do we need to order a upgrade license via PUT tool for license migration, or we can just finish the migration without have Cisco licensing team involved?
Thanks,

You need to order it through PUT, but keep in mind that you will not receive a PAK for CUCM or UCXN 9 or 10 as the licenses need to be migrated to ELM. Once you upgrade ELM will be installed on each node and you pick one as your ELM server, then you follow the steps to migrate your license directly from ELM, email the request to cisco licensing and they will provide the license. You have 60 days to install new license after the upgrade.
Chris

Unity Connection Voice Mail ports

Hi experts
I hava simple question.
I have a UCS M3BE server with 2 CPU, as per the link http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/supported_platforms/9xcucspl.html#wp810181 with 2 No's of CPU it supports only 100 ports per Virtual Machine and for the cluster it supports 200 ports.so in the CUCM Voice Mail Port Wizard i shld put figures 200 or 100??,
i think i shld put voice mail ports 100 on CUCM with name CiscoUM1-VI with 100 ports when selecting ports on CUC-publisher
then again creating voice mail ports 100 on CUCM with name CiscoUM2-VI with 100 ports when selecting ports on CUC-subscriber
Thanks

Hi Jack,
Can you try installing the cop file from the following link
https://supportforums.cisco.com/community/netpro/collaboration-voice-video/unified-comm-application/blog/2013/04/17/unity-connection-911-unable-to-create-more-than-8-ports
Although this bug fix is for installations with one CPU you can give it a try.
HTH
Manish

How to set-up voice mail to email on Unity Connection 8.6

Hi all,
I need to set-up voice mail to email notification on a Unity Connection 8.6 MCS78XX server. I've read several existing threads related to the subject, but have had somewhat of a difficult time finding a posting that provided a simplified approach with either or both of the options listed below. I'm hoping and asking to receive a response (or responses) that will break it down.
The intent is to either:
A) Have new voice mail messages sent to end-user's e-mail inboxes as .wav files.
B) Have notifications be e-mailed to end-user's inboxes whenever there is a new voice mail.
Cisco Unity Single Inbox is not the preferred method at this point.
I thank you all for your input and assistance!

Manish, if I may... I read the 2nd thread and it mentions the addition of the Exchange IP address under the smart host field... and it appears that the Exchange will also need the IP address of the Unity Connection server for relay...
question: under the Unity SMTP config options --> Server --> SMTP Domain --> can/should this be changed over to the Unity's IP address in an environment where the Unity Server's name is not resolvable? The Unity Server in this case is not configured with DNS... please advise
Thank you again!

Cisco Unity Connection 8.5.1 SU3 to 8.5.1 SU6 & Upgrade to 9.1.2

Two questions !
Firstly - I am upgrading to the latest patch level as I want to upgrade the systems to 9.1.X
I am installing UCSInstall_UCOS_8.5.1.16900-6.sgn.iso onto the inactive partition on the publisher then onto the inactive partition on the subscriber.
Then I plan to switch versions out of hours.
Question - will messages / data that has happened between the installation on the inactive partition and the switch version be preserved ??
So if I install onto the inactive partition at 1pm, then an important message is left at 2pm and I switch version at 3pm, does the iimportant message exist on the active partition at the end ??
Second question -
I have UCCX-8.5.1 SU4 (HA), CUC 8.5.1 SU6 (HA) and CUCM 8.5.1 SU6 (1 pub, 2 sub) - so 7 VM's in total.
If I want to migrate to -
UCSInstall_UCOS_9.1.2.12900-11.sgn.iso & UCSInstall_UCCX_9_0_2_UCOS_9.0.2.11002-27.sgn.iso
in which order should the installations take place ?? CUCM Publisher last ?? Publisher first ??
Thanks
James

Hi James,
+5 to my friend Aman for his good tips here
Messages are preserved during the "switch-version" so the messages left before the command is run will be preserved as they are stored in a "common" partition;
Switching to the Upgraded Version of Connection 8.x Software
If you chose not to automatically switch to the upgraded partition at the end of the upgrade, do the following procedure when you are ready to switch partitions.
To Switch to the Upgraded Version of Connection 8.x Software
Step 1 If you do not have a recent backup, back up the server by using the Disaster Recovery System. For more information, see the Disaster Recovery System Administration Guide for Cisco Unity Connection Release 8.x athttp://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/drs_administration/guide/8xcucdrsag.html.
Step 2 Sign in to Cisco Unified Operating System Administration.
Step 3 From the Settings menu, select Version.
Step 4 On the Version Settings page, select Switch Versions, and the following occurs:
•Connection services are stopped.
•Data from the partition where the older version is installed is copied to the partition where the newer version is installed. If changes to the database schema require updates to the format of data, that occurs in this step. Note that messages are stored in a common partition, so they are not copied.
•The Connection server restarts and switches to the newer version.
Note You can check the status of the installation of the upgrade software by using the CLI command show cuc version. The upgrade is complete when the inactive partition has the upgraded software and the active partition has the old software.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx/8xcucrug009.html#wp1056720
The upgrade order is shown here (above link) as well, which is Pub followed by Sub;
Task List for Upgrading Connection 7.x or 8.x Software to the Shipping 8.x Version in a Connection Cluster
Cheers!
Rob

Unity Connection version clarification

Hi,
We installed UC 7.0 last January 2009 and this weekend we updated to the October 2009 release of 7.0.2(a)SU2
Where can I find a doc that describes the version numbering between the OS and the Application? Before the upgrade my Inactive Version was 7.0.1.21020-1 and the active was a flavor of 7.0.2 that was given to us by TAC in Jan. It was a pre-release.
Now my Inactive is still the same but my active is reporting as the October release of 7.0.2.22900-3.
So two questions
1 - How is this possible
2 - What does the ES stand for in the App version when I see it on the App web page (I realize the version of the OS is a different number scheme)
thanks

Josh,
I dont know that there is a document that describes the version numbering...if so, I've never seen one. However, it's always contained in the filename. So, to answer your questions:
1) Your active partition shows the application versioning number of 7.0(2a)SU2 which is seen in the first part of the filename which is UCSInstall_UCOS_7.0.2.22900-3. So when you upgraded, you rebooted the servers and switched partitions to the upgraded version which is why you see that as the Active version. The inactive is the same as it was before the ugprade because the system keeps an Active and an Inactive partition. This allows you to upgrade the inactive partition on the fly but choose not to reboot the server until a later time. Vice versa, it allows you to roll back to a previous version if the ugpraded version is problematic.
2) ES stands for Engineering Special. It indicates a certain patch rev of the application code. For example the latest patch rev for Unity Connection is ES 26 so if you upgrade to 7.1(3b)SU2, the CUC web page will give you a versioning number that reflects the code contains all patches and fixes rolled up to ES26.
Hailey
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Unity 7 upgrade to Unity Connection 10.5

Hello,
We need to complete an upgrade from Unity 7 to Unity Connection 10.5. Note: This is UNITY 7 and not Unity Connection 7. I understand that this will involve using the COBRAS tool to perform the upgrade.
The challenge is that no ESW/UCSS contracts exist, so of course the upgrade will have to be purchased. The upgrade guide for Unity Connection 8.x provides information on the process of migrating from Unity to UCXN however the upgrade guide for UCXN 10.5 does not. My question is whether or not it is possible to upgrade from Unity 7 directly to UCXN 10.5 in order to save from purchasing UCXN 8 (which may not even be possible anymore due to end of sale)?
Any info you may be able to provide to assist with this situation would be greatly appreciated.

Hi,
You can use the COBRAS tool to take a backup from Unity 7.0 and restore it on Unity Connection 10.5. Consolidated Object Backup and Restore Application Suite (COBRAS) is a set of tools designed to allow administrators to backup all subscribers, call handlers, interview handlers, public distribution lists, and schedules and to restore some or all of that information onto another Unity or Connection server. It is specifically designed to allow for partial restores, restores onto different versions or products than the version that was backed up, and “merges” of data from multiple system backups.
http://www.ciscounitytools.com/Applications/General/COBRAS/Help/COBRAS_Briefcase/COBRAS_Briefcase.htm#_Toc383446481
The link lists support upto Unity Connection 10.0 , but 10.5 is also supported.
HTH
Manish

Unity 7 to Unity Connection 8

this is a design question and best way to go about doing this:
we have Unity 7 voicemail only in it's own domain on box exchange. we have a total of 5 servers like this connected together around the world.
we want to move to Unity Connection HA at all thye sites and network digitally. We want to integrate to their existing corporate domain. we must preserve greetings and passwords and callhandlers but not voicemail. what and how do we do this.

COBRAS cannot maintain passwords since Microsoft AD stores them in a one-way hash. Cisco's documentation says this:
Passwords for Cisco Unity web applications cannot be exported because they are stored in Active Directory. When you create new user accounts by importing data, every account will get the same password, which is the password in the template that you specify when you import data.
You can have internal user accounts in Unity Connection; or syncronize them to UCM or Microsoft AD through AXL or LDAP respectively after import. Unlike Unity, Unity Connection is read-only with LDAP so the schema extensions are no longer relevent.
I'm not sure what your migration strategy is; however, it is possible to digitally network a Unity 8 site (i.e. you would have to upgrade those first) to Unity Connection 8 site. The Design Guide has a whole chapter on this: Migrating from Cisco Unity to Cisco Unity Connection 8.x. You may want to spend some time reading that and deciding on the best course of action.

Installation CUCM 10.X & Unity Connection

Hello,
I have a question about the actual installation of both systems, so i'm not using a pre made file on the website of cisco which you convert to a floppy image.
When i installed CUCM, i made my lab switch the NTP server by giving it the following command:
- config#ntp master 1
The call manager saw all of this & the default gateway also and it al worked perfectly and the Call Manager installed. When i did the same installation for Cisco Unity it did not work, it would not reconise the NTP nor even the default gateway and the installation did not proceed. This strook me as very weird, as the installation of the call manager did succeed with no issues.
Rebooted the switch : Didn't work
Resetted it as NTP : Didn't work
Laptop as NTP: Didn't work (Registry in Windows 8), if someone knows a decent program it would be a plus
Cisco Unity Connection wasn't even able to contact the default gateway of the vlan, it was 1 switch. The vlan had an SVI and IP routing was enabled.
Does anyone have any suggestions to these kinds of problems, which approaches did work?
Kind Regards,

Hi,
So yes the virtual machines had the same network settings and were in the same IP subnet aswell.
In ESXi i configured both the network cards, 1 active & 1 backup so i didn't need to create a port channel. I put up 2 VLAN's one for the management of the ESXi and one for the UC applications, so tagging was enabled.
My switch configuration was extremely basic
Just 2 vlan's 100 for data & 200 for voice, this resembles the environment it will be later installed.
The vlan's were SVI's and ip routing was enabled, i was able to ping from one vlan to another.
It had the command:
NTP Master 1
I knew it worked because i forgot during the installation to correct the clock, it was still 1993 and i had an issue with uploading the licenses, i resolved this.
So call manager was getting all of the NTP information
But during the Unity installation it all didn't work/respond, still very weird. The ports to the ESXI were configured as Trunk

Deploying unity connection at remote site with CUCM at central site

I am planning to deploy Unity connection at remote site while the CUCM is at central site only. Will appreciate of someone can shd some light on this, has anyone already deplyed same scenario , any specific requirements to take care of please ?
Thanks in advnace,
AB

AB,
Yes, having your Unity Connection server at a different location than your CUCM is supported.
I cannot really help you with specifc requirements as it largely depends on exactly how you intend to deploy it and what features you intend to enable. Clustering, Digital Networking, Unified Inbox, etc.. all have their own additional requirements the whole of which would not fit into a message board post.
However, specific bandwidth and latency requirements are listed in the "System Requirements for Cisco Unity Connection Release 8.X. http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html
The SRND and the System Requirements should get you on the right track. I would encourage you to read both documents fully and then come back with any specific design questions you may have.
-Steven

Scripting UCCX 9to Unity Connection 9 Directory Handler

My customer wants the voice enabled directory handler in Unity Connection 9.x but they do not want the "if you know your parties extension, you may dial it at any time" part. My question is, is it possible to create a UCCX script to answer and provide a menu that, among other things, forwards the call to the directory handler but hits the 4 key to go directly to the "who do you want to call?" prompt so the caller never actually hears the part about knowing your parties extension?
Yes is seems petty and trivial however....

Sure. You an also build customer call handlers and directory handlers in Unity and record any prompt you want, so not sure why you would want to do it in UCCX unless you have some more advanced requirements, i.e. massage digits, lookup stuff via XML, DB, etc.
HTH,
Chris

Scripts in Unity Connection

Hi,
I have a Cisco CallManager 8.6 and a Cisco Unity Connection 8.6 on VMWare.I purchased the bundle (solution) Cisco BE 6000.
I did the integration of the Unity Connection with the CUCM via SIP (I also created a trunk SIP on CUCM to access CUC).
I would like to use the Unity Connection as AutoAttendant.
My question is this:
In Unity Connection, could I make scripts like I do in Cisco Unity Express with the CUE Editor?
I want to use the Unity Connection as AutoAttendant as follows:
- The incoming call goes to a Extension of Attendant Console. If the call is queued for 15 seconds the call is forwarded to Greeting of AutoAttendant Unity Connection saying "you will be attended shortly, please wait"
- After Greeting the call is again transfered to the Extension of Attendant Console. If the extension is available the call is answered but if the call is again queued for 15 the call is again forwarded to the Greeting of AutoAttendant Unity Connection saying "you will be attended shortly, please wait"
- After Greeting when the call is transfered to the Extension of Attendant Console.If the call continues queued for another 15 seconds the call is transfered to another Greeting of AutoAtendant Unity Connection saying "we apologize for the incovenience. Please call back in a few minutes"
In Unity Connection, could I make scripts like I do in Cisco Unity Express with the CUE Editor?
The only way I know to do this is with the CUE Editor or CCX Editor (Contact Center Express).
Is there any way to do this with the Unity Connection?
Thanks

No scripting or queueing with Unity Connection. With BE 6000, you would need to leverage UCCX.
Hailey
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Cisco Unity Connection 8.5.1

I need to setup voice mail that will get distributed out to a group of people but not all of them have a voice mail account in unity. I need to send this out through my exchange server to multipel email accounts. I can not put a distribution list for exchange in unity for it to send the message to everyone. I have distribution lists built in unity and if they have a voice mail account then they receive the messages just fine, but when I try to have it suto fowarded or a distribution list in exchange it fails to send it out.
Any work arounds or help would be awesome.
Thank you
Pete

I can not put a distribution list for exchange in unity for it to send the message to everyone.
This is an Exchange problem if you are doing this with the Message Action of either Accept and Relay or just Relay. Unity Connection just uses the SMTP address you provide so it would be no different from a normal Exchange receipient. By default Exchange does not allow unauthenticated users (i.e. Unity Connection) to email distribution lists. You would need to change the security settings:
http://serverfault.com/questions/24769/how-do-i-make-an-exchange-2007-distribution-list-accept-external-emails
http://www.vircom.com/security/exchange-2010-distribution-lists-block-messages-from-external-senders/
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Beginner Unity Connection question

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