Behavior of silent installer not completely specified

On page 3 of the "Adobe AIR 1.5 Runtime Redistribution Instructions" under "Silent installation" states in part:
The AIR application installer installs the correct version of Adobe AIR on the target computer, as required by the AIR application to be installed. For example, if the AIR application to be installed requires the AIR 1.1 runtime, and the end user’s computer has only AIR 1.0 installed (or no version of AIR installed), the installation process installs the AIR 1.1 runtime along with the AIR application.
and then:
To install or update the runtime only, use the -silent option without specifying a path or any other options.
However, the instruction do not specify what happens in the following case:
+ The -silent option is used to update the runtime only.
+ The user already has a newer version of AIR on his/her computer than what is about to be installed.
What happens in this case?  Does the installer:
A) Do nothing and exit successfully?
B) Downgrade the user's installed AIR version?
C) Exit with an error code, message, or dialog?
D) Something else??

When a newer version of the runtime is already installed, the installer (running in silent mode) does nothing and exits.
Note that to install Adobe AIR silently, you must contact Adobe and request an Adobe AIR runtime redistribution license. It sounds like you have already done this, Paul, but I just want others to know. Here are details:
http://www.adobe.com/products/air/runtime_distribution1.html

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    [2014-11-11:20:46:01] Runtime Installer begin with version 15.0.0.293 on Windows 7 x86
    [2014-11-11:20:46:01] Commandline is: -update "c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe"
    [2014-11-11:20:46:01] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-11:20:46:01] Installed app (JLAdventCalendarEdwardian2013) located at c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe
    [2014-11-11:20:46:09] Launching subprocess with commandline c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe
    [2014-11-11:20:46:09] Runtime Installer end with exit code 6
    [2014-11-16:13:37:08] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2014-11-16:13:37:09] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-16:13:37:09] Commandline is: -updatecheck
    [2014-11-16:13:37:09] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-16:13:37:10] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-16:13:37:10] Commandline is: -updatecheck
    [2014-11-16:13:37:10] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-16:13:37:11] Performing pingback request
    [2014-11-16:13:37:11] Performing pingback request
    [2014-11-16:13:37:11] Starting runtime background update check
    [2014-11-16:13:37:11] Starting runtime background update check
    [2014-11-16:13:37:11] Clearing unused background update directory
    [2014-11-16:13:37:12] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update
    [2014-11-16:13:37:12] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update to C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-11-16:13:37:12] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update
    [2014-11-16:13:37:12] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update to C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-11-16:13:37:45] Unpackaging complete
    [2014-11-16:13:37:47] Download success
    [2014-11-16:13:37:47] Runtime updated downloaded
    [2014-11-16:13:37:55] Unpackaging complete
    [2014-11-16:13:37:55] Download success
    [2014-11-16:13:37:55] Runtime updated downloaded
    [2014-11-16:14:23:22] User had deferred installing the update
    [2014-11-16:14:23:22] Runtime Installer end with exit code 0
    [2014-11-16:14:31:30] User had deferred installing the update
    [2014-11-16:14:31:30] Runtime Installer end with exit code 0
    [2014-11-16:19:10:47] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe"
    [2014-11-16:19:10:49] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-16:19:10:49] Commandline is: -applyupdates "c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe"
    [2014-11-16:19:10:49] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-16:19:10:49] Installed app (JLAdventCalendarEdwardian2013) located at c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe
    [2014-11-16:19:10:51] Starting runtime background update installation
    [2014-11-16:19:10:51] Background updates not installed due to running applications
    [2014-11-16:19:10:51] Launching subprocess with commandline c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe
    [2014-11-16:19:10:51] Runtime Installer end with exit code 0
    [2014-11-24:08:24:51] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2014-11-24:08:24:51] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-24:08:24:51] Commandline is: -updatecheck
    [2014-11-24:08:24:51] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-24:08:24:51] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-24:08:24:51] Commandline is: -updatecheck
    [2014-11-24:08:24:51] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-24:08:24:52] Performing pingback request
    [2014-11-24:08:24:52] Performing pingback request
    [2014-11-24:08:24:52] Starting runtime background update check
    [2014-11-24:08:24:52] Starting runtime background update check
    [2014-11-24:08:24:52] Clearing unused background update directory
    [2014-11-24:08:24:52] Clearing unused background update directory
    [2014-11-24:08:24:52] Runtime background update check failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: could not clear background update directory" errorID=0]
    [2014-11-24:08:24:52] Runtime Installer end with exit code 0
    [2014-11-24:08:24:52] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update
    [2014-11-24:08:24:52] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update to C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-11-24:08:24:55] Unpackaging complete
    [2014-11-24:08:24:55] Download success
    [2014-11-24:08:24:55] Runtime updated downloaded
    [2014-11-24:08:25:16] User had deferred installing the update
    [2014-11-24:08:25:16] Runtime Installer end with exit code 0
    [2014-11-24:08:35:22] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe"
    [2014-11-24:08:35:29] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-24:08:35:29] Commandline is: -applyupdates "c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe"
    [2014-11-24:08:35:29] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-24:08:35:29] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-24:08:35:29] Commandline is: -applyupdates "c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe"
    [2014-11-24:08:35:29] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-24:08:35:30] Installed app (JLAdventCalendarEdwardian2013) located at c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe
    [2014-11-24:08:35:30] Installed app (JLCircus) located at c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe
    [2014-11-24:08:35:31] Starting runtime background update installation
    [2014-11-24:08:35:31] Starting runtime background update installation
    [2014-11-24:08:35:31] Launching subprocess with commandline C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update "c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe"
    [2014-11-24:08:35:35] Runtime updater successfully launched
    [2014-11-24:08:35:35] Runtime Installer end with exit code 0
    [2014-11-24:08:35:50] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2014-11-24:08:35:50] Commandline is: -update "c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe"
    [2014-11-24:08:35:50] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-24:08:35:50] Installed app (JLCircus) located at c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe
    [2014-11-24:08:35:50] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2014-11-24:08:35:50] Commandline is: -update "c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe"
    [2014-11-24:08:35:50] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-24:08:35:50] Installed app (JLAdventCalendarEdwardian2013) located at c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe
    [2014-11-24:08:36:43] Launching subprocess with commandline c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe
    [2014-11-24:08:36:43] Runtime Installer end with exit code 6
    [2014-11-24:08:36:45] Launching subprocess with commandline c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe
    [2014-11-24:08:36:45] Runtime Installer end with exit code 6
    [2014-11-24:18:01:27] Application Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-24:18:01:27] Commandline is: C:\Users\chris\Downloads\jlchristmasmarket.air
    [2014-11-24:18:01:27] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-24:18:01:28] Unpackaging file:///C:/Users/chris/Downloads/jlchristmasmarket.air to C:\Users\chris\AppData\Local\Temp\fla863.tmp
    [2014-11-24:18:01:43] Application signature verified
    [2014-11-24:18:01:43] Unpackaging/validation complete
    [2014-11-24:18:01:43] No app located for appID 'com.jacquielawson.marketadventcalendar2014' and pubID ''
    [2014-11-24:18:01:53] Converting unpackaged application to a native installation package in C:\Users\chris\AppData\Local\Temp\fla68CB.tmp
    [2014-11-24:18:01:56] Native installation package creation succeeded
    [2014-11-24:18:01:56] Starting app installation to C:\Program Files (x86). Installing app com.jacquielawson.marketadventcalendar2014 version 1.0.1 using the source file at file:///C:/Users/chris/Downloads/jlchristmasmarket.air
    [2014-11-24:18:01:56] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Directory can't be written to" errorID=5006]
    [2014-11-24:18:01:56] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu file:///C:/Users/chris/Downloads/jlchristmasmarket.air
    [2014-11-24:18:01:56] Relaunching with elevation
    [2014-11-24:18:02:06] Application Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-24:18:02:06] Commandline is: -stdio \\.\pipe\AIR_20968_0 -runtime "c:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu file:///C:/Users/chris/Downloads/jlchristmasmarket.air
    [2014-11-24:18:02:06] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-24:18:02:07] Unpackaging file:///C:/Users/chris/Downloads/jlchristmasmarket.air to C:\Users\chris\AppData\Local\Temp\fla9DAF.tmp
    [2014-11-24:18:02:44] Application signature verified
    [2014-11-24:18:02:44] Unpackaging/validation complete
    [2014-11-24:18:02:44] No app located for appID 'com.jacquielawson.marketadventcalendar2014' and pubID ''
    [2014-11-24:18:02:44] Converting unpackaged application to a native installation package in C:\Users\chris\AppData\Local\Temp\fla307D.tmp
    [2014-11-24:18:02:46] Native installation package creation succeeded
    [2014-11-24:18:02:46] Starting silent app installation to C:\Program Files (x86). Installing app com.jacquielawson.marketadventcalendar2014 version 1.0.1 using the source file at file:///C:/Users/chris/Downloads/jlchristmasmarket.air
    [2014-11-24:18:02:46] Installing msi at C:\Users\chris\AppData\Local\Temp\fla307D.tmp\setup.msi with guid {B995C6BE-D74C-4E8F-3C2F-B6E2B374A664}
    [2014-11-24:18:03:05] Application Installer end with exit code 0
    [2014-11-24:18:03:08] Elevated install completed
    [2014-11-24:18:03:08] Launching subprocess with commandline C:\Program Files (x86)\JL Christmas Market\JL Christmas Market.exe
    [2014-11-24:18:03:22] Application Installer end with exit code 0
    [2014-12-01:17:33:53] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2014-12-01:17:33:54] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-12-01:17:33:54] Commandline is: -updatecheck
    [2014-12-01:17:33:54] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-12-01:17:33:55] Performing pingback request
    [2014-12-01:17:33:55] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2014-12-01:17:33:55] Starting runtime background update check
    [2014-12-01:17:33:55] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update
    [2014-12-01:17:33:55] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update to C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-12-01:17:33:55] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-12-01:17:33:55] Commandline is: -updatecheck
    [2014-12-01:17:33:55] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-12-01:17:33:56] Performing pingback request
    [2014-12-01:17:33:56] Starting runtime background update check
    [2014-12-01:17:33:56] Clearing unused background update directory
    [2014-12-01:17:33:58] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update
    [2014-12-01:17:33:58] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update to C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-12-01:17:34:04] Runtime background update check failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #3013" errorID=3013]
    [2014-12-01:17:34:04] Runtime Installer end with exit code 0
    [2014-12-01:17:34:07] Unpackaging complete
    [2014-12-01:17:34:07] Download success
    [2014-12-01:17:34:07] Runtime updated downloaded
    [2014-12-01:18:24:30] User had deferred installing the update
    [2014-12-01:18:24:30] Runtime Installer end with exit code 0
    [2014-12-01:20:01:12] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe"
    [2014-12-01:20:01:14] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-12-01:20:01:14] Commandline is: -applyupdates "c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe"
    [2014-12-01:20:01:14] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-12-01:20:01:14] Installed app (JLCircus) located at c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe
    [2014-12-01:20:01:15] Starting runtime background update installation
    [2014-12-01:20:01:15] Background updates not installed due to running applications
    [2014-12-01:20:01:15] Launching subprocess with commandline c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe
    [2014-12-01:20:01:15] Runtime Installer end with exit code 0
    [2014-12-06:16:27:54] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2014-12-06:16:27:54] Commandline is:
    [2014-12-06:16:27:54] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-12-06:16:28:04] Relaunching with elevation
    [2014-12-06:16:28:04] Launching subprocess with commandline c:\users\chris\appdata\local\temp\airfd41.tmp\adobe air installer.exe -ei
    [2014-12-06:16:33:44] Cancelling elevated install

    IGiveUponAdobe wrote:
    Have a look through the pages of pages of requests for help on installing Adobe Air apps on Windows 7 machines. What you'll find is that Adobe has duped a lot of people into doing basic testing on a vehicle that it should have tested thoroughly itself before release. So you'll find lengthy, highly technical and apparently idiosyncratic install logs posted, and then every once in a while Chris Campbell, Adobe's rep, comes online and says something like "Ho Hum. It doesn't seem to work. What you need to do is stand on your head while drinking a gallon of gasoline and singing through your ears. Why don't you spend another 20 hours trying that?"
    Amazing. Could you imagine a supposedly legitimate company jerking people like this 50 years ago?
    Don't waste your time. Air doesn't work. Find an alternative to Adobe products instead.
    I wonder how long this will stay posted before somebody removes it.
    Hello,
    I understand the frustration, believe me, I really do.  Unfortunately, while we do thoroughly test installers we do run into system specific issues from time to time.  I do my best to help users, going out of my way to do desktop sharing sessions (at all times of the day and night to accomidate our global user base), creating repair scripts, etc.  But you are correct, sometimes it does get technical and we do require the installer log to figure out what might be failing.  I apologize if I wasn't able to solve your problem in the past, if you can point me to a post where I didn't follow through I'd be happy to re-read it and see if we can make progress.
    I promise I won't remove your post, I just ask that you keep the responses polite and try not to get personal.
    Thanks,
    Chris

  • Silent Installation of Dreamweaver 3 NOT CS3

    Hi everyone,
    I've been tasked to create a silent installation for a load
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    Adobe stuff. One of the ones i'm having trouble with is Dreamweaver
    3 - does anyone know of any way of silently installing this?
    cheers
    Nivor

    Why would you want to? Its javascript is so out of date, that
    many of the
    behaviors will not work with contemporary browsers.
    Murray --- ICQ 71997575
    Adobe Community Expert
    (If you *MUST* email me, don't LAUGH when you do so!)
    ==================
    http://www.dreamweavermx-templates.com
    - Template Triage!
    http://www.projectseven.com/go
    - DW FAQs, Tutorials & Resources
    http://www.dwfaq.com - DW FAQs,
    Tutorials & Resources
    http://www.macromedia.com/support/search/
    - Macromedia (MM) Technotes
    ==================
    "nivor1" <[email protected]> wrote in
    message
    news:f6imn1$9s$[email protected]..
    > Hi everyone,
    >
    > I've been tasked to create a silent installation for a
    load of old pieces
    > of
    > software. Many of these are old Macromedia or Adobe
    stuff. One of the ones
    > i'm
    > having trouble with is Dreamweaver 3 - does anyone know
    of any way of
    > silently
    > installing this?
    >
    > cheers
    > Nivor
    >

  • Requesting documentation or tool(s) to create a completely silent installation of Adobe Presenter 9

    I have several computers I need to install Adobe Presentor on, is their a way to install Presentor 9 silently. Let me be perfectly clear, NO USER INTERACTION, NO SCREENS, NO LOGINS. I have ran into to many companies that do not understand the true concept of SILENT INSTALLS.
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    Ralph A. Flickinger
    ITS Special Project Manager
    IMSA

    Hi,
    Greetings from Adobe.
    Yes you can perform silent installtion of Adobe Presenter 9 using CCP(Creative Cloud Packager). CCP will be available in your LWS website(www.licensing.adobe.com) . Download CCP from LWS website and create a package for Presenter 9.
    Note: Make sure that the If you are using 64 bit OS then you have to create 64 bit package and if you are using 32 bit OS then you may need to create 32 bit package. Also this process is only applicable for 32 bit Powerpoint.
    Please refer to the below link for more information of CCP:
    http://helpx.adobe.com/creative-cloud/packager/creating-packages.html
    After creating the package:
    Steps to follow to deploy silently on single machine:
    1. Open CMD in Administrator mode.
    2. Give the path till inside the build folder of the package. For Example if the build is saved on your Desktop the path in CMD should be as below:
                         C:\Users\[username]\Desktop\Packagefolder\packagename\Build>
    3. Now type the following installation command:  msiexec.exe  /i  packagename.msi  /quiet            
    4. Launch Task Manager.
    5.There will be three process of “msiexec.exe”
    a)   6.One will be under System
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    8.Installation will be completed once both the process of msiexec.exe under the [username] are finished.
    9.The installation process with take 5 to 10 minutes
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    Mayank

  • I'm trying to install iTunes on my computer running Windows 7 Home Premium.. I'm not sure if iTunes is compatible with it because when I try to install it, it says the installation is complete but it says there was an error so I can't get it! Please help!

    Hellooo Apple Community!
    I'm trying to install iTunes on my computer running Windows 7 Home Premium. I'm not sure if iTunes is compatible with my computer operating system because when I try to install it, it says the installation is completed but it says there was an error so it won't let me get itunes! Can someone please tell me if iTunes can be downloaded and installed on "Windows 7 Home Premium" and if so, how?! I need iTunes asap, I have an iphone 4 running ios 6.1.3. Please get back to mee!!
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    Natalie.

    I just tried running the Lenovo Hard Drive Quick Test both in normal mode and in safe mode.  Both times it indicated a failed read test on the HDD. The last two tests also failed.  I forget what those tests were called.
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  • Adobe Flashplayer not responding even after the download says the installation is complete

    I have tried to go on several websites and view content - Youtube, Slacker, and some websites that I need for educational purposes. When I try to view contact or upload a song, I get a message stating that I need the latest version of the Adobe Flash Player to do so. I have been through this process several times today, but each time that I download the Adobe Flash Player, it tells me that the installation is complete; however, I am still unable to view content or listen to the songs. I have restarted my computer several times and that hasn't worked. I can see that the Flashplay is listed on my add or remove programs in the control panel, but it is not responding when I enter into these websites. I have called technical support a couple of times today with no resolution to my problem. PLEASE HELP!!!! What can I do? Thanks

    Hi td, So glad that worked for you. That is always the first thing to look for as the SWO must be there and be the correct version, it is an absolute! Without that, FP will not work and you can take that to the bank:-) A lot of users get in trouble by trying every suggestion and dig a deeper hole and then it takes a lot of time and effort to recover.
    The process of a successful uninstall of the old FP and the install of the latest version, if followed is really easy. Most problems occur because some steps aren't followed.
    Adobe has the next FP update in Beta now, when it will come out I don't know, but post back if you like if you have any questions at that time. Preventive action is always easier than the cure, believe me. But with yours it appears you did a
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    Thanks for marking this thread answered, it helps those looking for similar issues.
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