Behaviour & service of Nokia Care Centers

Hi,
How are u ? I recently bought Nokia 6233 music edition phone Warrenty Ref. no. APAINY065420469 it started giving problem when I chose video(3gp or mp4) as ring tone. The people who are calling me,& when I answer them, they can`t hear me but I can hear them! Anything else is normal. Can anybody HELP me???. I already tried reinstalling nokia software v4.91 available on nokia product update site but not of any help, same problem continues.I also went to Nokia Care Centre (Solectron Centum Electronics Limited) in my area Gurgaon Haryana, India,today i.e. 16/02/2007 at about 3:00 pm but the response I got, was not satisfactory one. they told me if it is a software problem you will get back this in max. 2 - 3 hours. They also let me know the site where I can check status that never worked. Then I called up nokia Careline contact number given at the bottom of invoice copy. They told me that they have no information about my set & asked me to contact local Nokia Care again for status which I did, The person who picked up the phone took my details and told me that nobody is there Pl. call after 20 min which I did then also nobody turned up on the phone. The same person who picked up phone earlier told me that he has collected the information that you need to contact us on Monday morning at about 11:00 AM to know whether your set will be rectified here or will go to Delhi.
Pl. tell me, this is the way your nokia care center make customer Roam about. Why, they don't at the very moment tell me that it will take this much of time and they are not even sure about the problem I told them. Can't understand why u people cannot recruit people who has proper knowledge about set. Pl. take this matter seriously as people trust nokia for quality and service but this is the second instance that had happened with me. Also if you can upgrade your Nokia Care Center with proper tools & technicality required to solve the problem & not make a mess of everything. kindly treat this on urgent basis as I will be without my cell which is my single point of contact at this moment & could hamper my job as I am IT professional needs to have cellphone on 24 hours, any emergency.
Also one more thing kindly update your site as there is no support for Nokia 6233 Music Edition
Harish Bajaj
Sr. Exchange System Administrator
CSC, India
EDIT: removed IMEI and personal details
Message Edited by ajak on 19-Feb-2007
11:30 AM

I agree dude, Nokia service too bad...
Do you know once a reporter asked Toyota person "I can see Maruti service stations everywhere, but no Toyota's, is this is what is your after sale service?"
Toyota person replies saying "they need service for their cars after sales, but we do not need to, you do not see any broke down Toyota"
Just see number of Nokia care centers getting opened all over India. (But really the way Nokia Care Centre people behaves is pathetic they do not even know how phone behaves and what actually the phone got).
One of NCC's girl say's do factory reset your phone will be fine, he asks what does my contents she says it is intact, only if you give to us then your contacts will be vanished lol
N97 Black India
Attending Nokia Discussion has become new hobby, Thanks to Nokia... for having so many bugs

Similar Messages

  • Poor Service Record of Nokia Care Centers in India

    Hi
    I have a Nokia N95 1st Generation SmartPhone. I am trying to get a body replacement for the phone along with keypad and all other panels.  
    I tried to get the same from Nokia care center @ Noida (Sector-2, Micronas Telecom), India. Even After they kept my handset for over a month , I had to fight to take my set back from then without the body replacement as they did not have the availability of the external body for whole month .(That's the reason I got).
    Fake and duplicate (Near -Original copies) of this external body are available in market but i don't want to risk my phone usage experience and ease by buying those. Then, I do not know what to do now and whom to approach as nokia care centers dont even bother answering there customer care phones in Noida.   
    My experience with Nokia I would say is  - Phones - Good .... Service and Support - Very Very Poor. 
    This forum would probably be my last try to attract attention from any Nokia people or anyone who can help me out on this. Any suggestions from users are welcome. Please help asap. 
    Thanks
     Akshit Bajaj
    #: +91 -9717097722  

    I agree dude, Nokia service too bad...
    Do you know once a reporter asked Toyota person "I can see Maruti service stations everywhere, but no Toyota's, is this is what is your after sale service?"
    Toyota person replies saying "they need service for their cars after sales, but we do not need to, you do not see any broke down Toyota"
    Just see number of Nokia care centers getting opened all over India. (But really the way Nokia Care Centre people behaves is pathetic they do not even know how phone behaves and what actually the phone got).
    One of NCC's girl say's do factory reset your phone will be fine, he asks what does my contents she says it is intact, only if you give to us then your contacts will be vanished lol
    N97 Black India
    Attending Nokia Discussion has become new hobby, Thanks to Nokia... for having so many bugs

  • Fadeup with NOKIA Care Bangladesh customer service

    I have a nokia 5800 which had display problem so I gave it to
    NOKIA Care Center
    Molly CapitaCentre
    76 Gulshan Avenue, 2nd floor
    Dhaka, Bangladesh
    for repair at 14th December 2009. The job Sheet No. is 86585. It covers the warranty period. Its over one month and they still fail to give the phone back. Every time they ask for 1 week more to repair.
    It is really unexpected from such a reputed company world wide to do customer harassment.
    Message Edited by Atiqur_Rahman on 17-Jan-2010 07:59 AM

    Actually, Nokia Care Centers aren't operated by Nokia, rather they are local companies who buy the franchise rights to be the official affiliates of Nokia and operators of Nokia Care Centers for your country. You could try contacting your local Nokia hotline for advise on your problem.
    If you find my post helpful please click the green star on the left under the avatar. Thanks.

  • Does Nokia keeps an eye on its care centers?

    Hi all,
    Though I am new here for posting a message. But, not new to using nokia.
    What I want to ask Nokia, that do they keep a track on how the nokia cares. From my experience I have learnt, that these care centers can cheat the end users. I have been among these cheated one.

    @Feedbacks
    You don't have to "Tweet" your posts unless you thought it would be more dramatic however irritating. A lot of Nokia Care Points are independent repairers whom have agreed to provide service which can account for the variability in user experience unfortunately.
    Happy to have helped forum with a Support Ratio = 42.5

  • Nokia Care (U.K) -Simply the best service i have e...

    My Nokia N97 was sent back for a repair a number of weeks ago.
    I have had numerous problems with the unit, ( multiple faults/repairs) but i won't go into that.
    My son was recently adnitted into Hospital, and was in intensive care.
    The N97's internal microphone stopped working, and i was unable to hear callers.
    I arranged a repair and to Nokia's credit, the unit was picked up the next day.
    I was left without a phone, and desperately needed one, as my wife and i were at the hospital for 24hrs, doing 12hrs each.
    I contacted Nokia  on 17/09/11, and explained my predicament.
    I spoke to a gentleman named Damian, who could not have been more helpful.
    Suffice to say, not only was i offered an alternative handset, Damian even tried to get the handset, to me the following day!
    The handset arrived this morning, and i am so grateful.
    This was customer service, way beyond my expectations, and i am so humbled by the kindness shown towards me.
    My faith in Nokia has been restored, and this shows what a great compamy they are.
    I cannot recommend the Nokia Care service, highly enough.
    Thank you.

    Yes it is nice to see some positive feedback, I had my N97 replaced a few months ago, but sadly it is still a very problematic bit of kit !! None the less well done Nokia for customer service
    If I have helped at all, a click on the White Star is always appreciated :
    you can also help others by marking 'accept as solution' 

  • Re. Complain on Nokia Care Services in Chennai, In...

    Dear All,
    I am one of the Nokia mobile users for the past 5 years. All my family members are using only Nokia mobiles and I also recommended my friends & colleagues to go for Nokia.
    I had trust on it before but not now… I am sorry to say that…. Because you people made me to do so.
    I am really Sorry to say that I lost all my confidence and faith with NOKIA..
    I never had such a worst experience from the NOKIA CARE..
    Let me explain the problem..
    " I purchases a New Mobile NOKIA - HANDSET - 2630 - BLACK from one of your vendor "UniverCell Telecommunication India Pvt Ltd. Velachery Branch" on March 07, 2008. I came to see that it gets hanged or struck in between very often while using and the mobile becomes stops functioning, then I have to remove the battery and then reset the mobile and then only I have can use it. I thought it might be loose contact or the battery might not properly pack. I very often found that my mobile hanged. On March 09, 2008 I took to the vendor where I bought, they redirected me to NOKIA CARE at Taramani, Chennai they redirected me to NOKIA CARE at TTK Road Alwarpet, Chennai they and again they redirected to NOKIA CARE at Royapetta, (Near Sathyam Theratre) Chennai. See the way of how each service centre palys with the customer. And finially I went to NOKIA CARE on March 27, 2008. (Service Center Details - ROCKY AGENCIES, New No:32, Old No: 10, Thiru Vi Ka Road, Royapetta, Chennai. ASC : 124_343506, Contact Number: 044-42045204, Email Address: [email protected] and MY Job Sheet Number: 124343506/080329/6 Dt: 29/Mar/2008). At first they checked it and told it was a Software Problem, and they reloaded it and gave. After that when I bought the mobile to my home and tried to charge it, I got an error message "Charger Not Supported" and then on March 29, 2008, I took it back to NOKIA CARE, they once again diagnosed that the issue is with the Board, we have to produce it to Head Office and then get rectified. So they took the Mobile and then asked me to come after 2 days, after 2 days when I went to collect my mobile, they told me that Since it a Board problem it will take another a week, and I asked them please inform the correct date so that I can come at right time. (Because I work for an MNC Company _ Hewlett Packard (HP) as a Operation Research Manager, My Home is at Velachery, Chennai and my work place is at Sriucheri, Chennai which is 50 Kms away from city. I used to go my office early around 8 AM and return Home late nights in the evening, so I had hard time to track the status of my mobile) After a week (Today - March 11, 2008) when I especially took leave and approached them they Said it will take another 10 days and it is a issue with Board, so mobile have to replaced. Then I got annoyed and lost my control and I asked the Customer technician over there... to get me the exact date so I will get back to you so that I don't have to come all the way and hearing some excuses, this make me more tensed. Then I requested the service person that please check with your head office and get me the exact information. After wards they told me that NOKIA had stopped manufacturing this model and we don't have it local stores and also in Nokia priority Dealers, So you have to wait for another 10 days. For further information they just asked me to contact Head Office. See I gave the mobile to the NOKIA CARE Center they gave the mobile for servicing it to Head office, And I don't know who to contact & what to ask them...(Because I got a information from one of my colleague these guys give the customer mobile to some local person for serving and they are paid cheaper and also I heard that these technicians uses the customer mobile for there own use saying that they are testing... I don't know how true so far). Then I thought to contact the SERVICE CENTRE MANAGER, they said he will come late so it not possible for you to meet, then I told that I will wait, then they asked me to wait for 15 minutes and they asked me came with a solution that I will get my mobile will be ready by today evening. And asked to come and collect it.. But when I went to the Service Centre evening, they made me to wait for an hour, then came with a Solution that, we got a New replacement mobile for other customer since you are coming often for your mobile, so If you wish you can avail this, then I enquired about the warranty on it, they said it have the warranty what that mobile has, and you will not be covered under any warranty with this, if you come across any problem in future. Then I got tensed and annoyed and then I request for my mobile, again they tried to postpone the days (you have wait for another 10 days), then I requested to give my mobile back or to know the status of it. They just simply asked to contact the Head Office, and they are not giving the head Office address they ask us to contact through phone (3030838) I tired al lot it goes to IVR and get disconnected. And no proper response from the Nokia Care. See the controversy in statement (March 11, 2008).
    See I bought a mobile because of the Durability and brand name but... I lost all the Hopes and confidence that they will give my mobile today... Already one month of my warranty gone in service centre and I don't you please give Warranty and Guarantees of your products... I hardly used the mobile for less than 10 days only... but I had terrible and bad experience in customer servicing with the Nokia....Care... Not only me I found most of the people who come for serving face a terrible experience...Like no proper response when we give a call.... or they disconnect the call while speaking... They spoil the name of Nokia...
    Note: Important: If I don't receive proper response from this Mail I am going to take severs action against the company through legally and also I am going to publish an article on all the local magazines. And I going to forward this mail to all the over web and also through my company intra net to all of my colleagues those who are working in HP (Hewlett Packard) to higher officials in and around world..
    And finally I kindly request you people all those who represent NOKIA to give right Information to customer and commit yourself what you say... Or don’t spoil the Brand name"....
    See the loyalty to the customer it not me suffered there are many customer like me….
    I need a Solution for this….
    If any one of the concern person directly from Nokia contacts me will be highly appreciated…..
    Hoping for a reply soon…
    With regards,
    Sridhar.P
    Message Edited by pete_brian on 11-Apr-2008 06:51 PM

    dear sir,
    u are very right that nokia is such a huge name but its customer care is very bad....if i use WORST, it is better suitable for nokia team.
    I also bought N73ME on november 2007. i was used alone without any bluetooth or data cable, because frightened from virus. i only transferred some songs in Feb 2008 and i was listening that since then. but in September 2008, my mobile automatically showed MUTE and its loudspeaker has stopped working. i went to Nokia Care, there i spent Rs. 1800.00. They told me that the "B" cover is currupted (they have no reason) so it is not cover under guarantee. I gave him the rupees and got my phone. but in just after one week, got another problem, the phone automatically restart. no matter i was talking or listening the music. I again went to that Nokia Care, there he says that it is a cosmatic problem, so need to change the crystals and number covers. But initially he demanded Rs. 110.00 for "check-up" my mobile. i told him that after repairing the "B" cover, i am facing that problem. So he did not took that Rs. 110.00. he told me to get mobile on the very next day and the cost he told was Rs. 2500.00. I was just fedup that even since it is not completed one year, i am going to spend Rs. 5000.00 onto my mobile . What is this. But i called the Nokia Care on next day, then the mechanic told me that the phone would get me after 7-10 days because it went for repairing. I was not expecting that without my knowledge they would sent my phone. Because in this fast life, we cannot live without mobile in such more days. But i had no choice. I called Nokia Care Phone team on 0124-30303838, and that was my very big mistake. he only gave me another nokia care address and told that he only help like this, nothing more.
    I am just fed up all this nuansense and going to convince all the friends, relative and others -- not to buy nokia products ever in life.

  • Justification of Nokia Care Bangladesh

    With due respect i just want to question of having Nokia Care (service centers) in Bangladesh. There are several complains exists against them. Recently i gave my new 5800 for servicing (since there is a big question regarding the launching of ever worst model by Nokia) as it produce noisy sound during listening music. They had solved the problem simply by updating firmware (i hardly belief that hardware can be fixed by software). As a result i have to go that nokia care 2nd time within two weeks. But i still not getting my phone back. Now the are telling that they don't have the parts  !!!!!
     Then why this nokia care for? Are they only to provide some **** firmware upgradation thing (which can be fixed from home)?

    dear mr. th3jin i hope u have not experienced any bitter experience form Nokia Care yet. That's why u can tell this thing. I hope if u were in the nokia care, i got the instant service. Because i've no idea how a faulty sound device can be fixed by some twisting things. May be u r great technician. However i still do not receive the phone from Nokia Care. What u now tell regarding the standard of Nokia Care. I'm not questioning the standard of rest of the world's nokia care. I'm talking about Bangladeshi Nokia Care. The complaint is not mine but I've talked many of the same experienced person of Bnagladesh. Moreover the Quality control is not up to the mark regarding recently realesed 5800 (if u visit some of the forum u'll get it), i this context SonyEricsson rocks.

  • How I got fooled by Nokia Care, Bangalore. [Lumia ...

    Hi, 
    I purchased a Nokia Lumia 720 on May 2nd week 2013 from an authorized Nokia vendor in Bangalore. Now, here are the issues I've faced, and here's how Nokia has been 'kind' to serve me.
    > The phone has had reception issues from Day 1. The person on the other end of the line, cannot hear my voice clearly, which ends up in me shouting/talking louder than usual to make sure the person gets me. Initially, I thought this might be a network issue, or maybe because the phone is too new. I decided to give this a few days.
    > Day 7, and things got worse. Poor reception, phone lagging, volume increasing decreasing automatically, notifications failing. On contacting Nokia care, they asked me to format  my 'seven day' old phone. That was done. No change.
    > Day 10. I finally gave up and thought of switching networks in hope of getting better reception. Mind you, I was getting excellent reception at my house with this same SIM on my previous handset.
    > Day 14. New SIM activated. Issues remain. Contacted Nokia, they asked me to move to 'Micro Sim' and not cut the normal 'Sim' as that might be the reason for the issue. Plus, the other issues increased making the phone unusable at times because of the lag.
    > Day 17. Microsim activated, Issues gone worse. Planned to visit Nokia Care, Bangalore. Got told that I need to format my phone again and everything will be fine.
    > Day 18. Formatted. Issues remain. Visited another Nokia Care in hope for better service. But well, got treated arrogantly. According to the customer 'care' rep at the Nokia Care, water has made it's way into the motherboard of the phone and that has been causing issues. When told that these issues were there since day 1, the customer care guy cuts you off arrogantly, and instead blames you of phone tampering. Like, really. The phone wasn't even taken to any service station apart from Nokia, and even when it was taken to Nokia, they did not open the phone. Apart from that, I have taken utmost care of the phone; no rough usage at all.
    Now, it's pretty clear that the phone has had issues since day 1, and I've followed every instruction given by Nokia to hopefully fix my phone. Nokia on the other hand is hell bent on blaming the customer for the issues in the phone; also washing their hands off from fixing it within the warranty period since the supposed motherboard does not come under warranty, and has billed me Rs. 1200/- and asked for SEVEN day period to fix the phone, today being the second day of waiting period.
    I do not understand why I have to pay Rs. 1200 to fix a brand new phone which has had issues since day 1, plus, why is Nokia so stubborn in proving that the customer is always wrong, a fool; and whatever the reps at Nokia Care say, are as accurate as it can be. Oh, not to forget the arrogant behaviour of the reps which make you embarrased infront of the others queued up to service their phone.
    A truly apalling experience for a Nokia lover like me, do not think I'd ever buy a Nokia phone ever; even if given for free. I'd rather save myself the harrasment the reps intend to cause you.
    - An Annoyed Lumia User.
    P.S. I can give you the various acknowledgement, jobsheets, and IMEI number of my phone in case you need to retrieve any detail.

    Hi AnnoyedByLumia,
    Welcome to the Nokia Support Discussions!
    First of all, I'd like to say that I'm sorry to hear your experience and we'd like to assist you in this. Surely, our colleagues in Nokia India will be able to help you further on your concern. You can contact them by clicking on the Nokia Support section that you can see on the lower right portion of the screen. You can also visit this link as your reference;
    www.nokia.com/support
    About the Discussion Board, your feedback is welcome in the Forum for as long as they do not violate any rules that is stated in the Guidelines and respect for Nokia and for each forum user is being observed.

  • Be Very Careful When Choosing to use Nokia Care sy...

    Up until the weekend of November 23rd, I had nothing but praise for Nokia after choosing their Nokia Lumia 720 Windows 8 Phone. I was wary of going with WP8 as it was less supported by third party software for apps compared with iOS and Android, but its functionality impressed me for its entry range standing as a model.
    That weekend, after a series of Application and a phone update, the screen started experiencing issues with random movements of the screen making it unusable. Both soft resetting and resetting to factory defaults failed to resolve the issue, so on Monday November 25th, I contacted Nokia Care LIVE Chat via the support website to see if there was anything they could suggest to resolve the problem.
    They advised me to take it to my locla registered Nokia Care Point, which was right near the train station I use to go to and from work, which I did the next day. Left the phone with them and was told to come back in an hour. I returned and they had managed to fix that issue, they had reloaded the phone's firmware and software to an "in the box" level, and for good measure replaced the screen and the speaker inside. I could not have been more happy with the service, it was quick and more then I could have hoped for.
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    So far, I have never been made to feel more worthless and valueless as a customer by any company whose products or services I have used. From the point at which my phone was made even worse by a failed repair by a certified and registered Nokia Care point to the utter nonsense of endless Nokia Care Customer service which hides behind policies designed to protect Nokia rather then the customer when it comes to repairs and faults. 
    I am left with no faith in any part of the Nokia Care system from the Care Points, to the service you receive via LIVE Chat on the Nokia Support site to using their Twitter support via @Nokiahelps to even speaking with their non UK Call centres. I have no faith that I will get a replacement phone even though the phone will have had so many new parts it might as well have just replaced instead of multiple repair and software reloads in the two weeks the phone will be out of my posession (factoring in the next week as I dont expect to see it returned or replaced)
    I say to anyone looking to use Nokia Care, which your phone still in warranty, especially in the UK, is to go through the network provider your contract is with rather then direct with Nokia Care. I have encountered nothing but poor service and atrocious customer care in every regards for a problem that was originally a fault due to software updates but led to the Care Point taking the phone apart and creating new faults, something which Nokia Care still wont accept is a viable reason to replace the phone.
    If you do have your phone repaired in a Nokia Care Point, make sure you test every aspect of the phone before you leave, but I suggest sending back via your contract provider. I hope what I have been through and continue to go through with this experience of Nokia's idea of Care, is enough warning to others and that no one else suffers similar issues.
    Regards
    A No longer happy with Nokia Customer

    Same here I have Lumia 920, 3 days after I bought it the device had an overheating problem and once the phone is off, I have to work hard to turn it on again, from soft resetting and hard resetting it After that I brought the phone to Nokia Care Center (I'm Indonesian by the way) in the NCC Branch in my province. 2 days after that, they told me that the problem was solved and asked me to take the phone. When I got there and the Costumer Service want to give me the phone, she try to turn on the phone, but she can't. She take the phone to a room (I don't know maybe it's the repairman room or whatever) and when she got out she told me that the problem is still exist and they will brought my phone to the NCC Center in other province. I have to wait for 2 weeks. Can you believe it? 2 weeks WITHOUT ANY PHONE? I have to buy another low-end phone that time.
    After that the phone back to normal, But Then another problem come, after update my phone to Amber, my phone can't use Nokia Pro Cam (at that time, before Nokia Camera out), Bing Vision, Maps, Glance Screen, Auto Rotate, and GAMES. at first I just have to restart the phone to turn it back, but then the problem is not solved after I restart, even then, I did a hard reset but the problem is still there. Last friday, I brought my phone to the Nokia Care Center, they asked to take it the next day, but AGAIN! The problem is not solved, and they said I have to wait until the newest software update to come so the problem can be solved. Today, still no news or information from them, I don't know if I can trust Nokia Care Center again after this
    Regards
    Another No longer happy with Nokia Customer

  • Nokia Care- N95 Support

    I am having lots of problems with my N95. The handset keeps on shutting down or freezing without applications running. The handset is very unreliable and I feel I must reinstall my primary SIM into my trusty N80. For example if I try to accesss my voice mailbox by pressing and holding button 1 , the phone shuts down! I am constantly restarting the phone, sometimes having removed the battery for a few seconds.If i recieve a SMS, this often causes a problem.
    I bought my N95 SIM free and am running software version 12 with a 2Gb memory card. I have had several S60 phones, so I am well aware of their limitations, but this is the worst one.
    I have tried to contact Nokia Care on 0845 0455555. They keep you hanging on for ages, trying to speak to an Engineer ,only to be re-directed, before being cut off. They even promised to call me back, but they only said that to get rid of me!
    So I tried to contact Nokia Care by e-mail. I got a standard computer generated reply, and it was obvious nobody ever bothered to read my e-mail!
    All I want is to speak to someone about my problems to double check I am not doing anything wrong before I return the handset. Does anyone know who and how it is possible to speak with a qualified Nokia technician?
    Adrian Smith

    First you could download some new software onto the phone, the new software is very reliable.
    www.nokia.co.uk/softwareupdate
    If that doesn't work the techinition you want is to go to a Nokia Service Centre.
    They will repair free under it's 2 year warranty
    www.nokia.co.uk/repair
    Nokia N95
    V 20.0.015
    0546553

  • Dust under screen of E71. Do Nokia care points eve...

    Ok people bit of a moan really, which I need to get off my chest. I have taken 2 handsets to a Nokia care point and both times I have just walked out p****d off. This time I had an E71. It has a load of dust under the screen in the top left corner and also dust on the camera lens. When you activate the camera there is a black smudge in the top left of the picture. To be honest I noticed the dust after the first month but managed to ignore it. It has now got very bad and realising dust was on the camera lens was the last straw. The phone is under a year old by 3 months. It is in very good condition as I look after my phones, screen protectors etc and has the latest firmware on, version 400.
    Now I emailed Nokia asking the best cause of action. I got this response:
    "Thank you for contacting Nokia Care.
    Sorry to hear that your E71 has a dust inside the screen. As much as we want to help you have a new replacement unit, we are not authorised to do so. We strongly suggest you to send your device on our respected Nokia Care Points. Please be advised that all assessments and repair services on our products are carried out at the Nokia Care Points. A qualified technician will assess your handset and repair it.  The phone will be covered under warranty provided you have your original proof of purchase and all standard warranty conditions are met." 
    Note the last bit as it will be important. I took the phone today and the bloke told me there would be a £45-50 charge to have the phone cleaned, which to be honest I really don't want as I'm guessing the same will happen again a month later. I've read people having exactly the same issue on this forum. Plus there is no way I'm paying that amount of money. Didn't even ask for proof of purchase by the way.
    I then took it to my mobile provider shop where it has now been sent away for free. I thought I may as well. They told me they may replace the handset, which to be honest I hope they do.
    Has anyone had this level of 'help' through Nokia care points? I just think it's disgusting. What's the point of these '2 year' warranties that Nokia offer with their phones when all the Nokia care points want is money from you!!
    Any way rant over. I just hope my phone doesn't come back in worse condition than what I sent it off in, since there was not a scratch on it, just a lot of dust :-/
    Ben 

    send it to a nokia care centre dont attempt yourself it will void warranty if this shop is an official nokia store they will send it an official nokia centre
    If  i have helped at all a click on the white star below would be nice thanks.
    Now using the Lumia 1520

  • Nokia Care is unable to update my phone software.....

    Hi,
    I am using Lumia 710.
    I was trying to update my OS to 7.8 with zune, but zune said that your phone is up to date. (8773). So i visited to the near Nokia Care Center, they tried to update the OS, but unable to update and return back me with some cause. (hard disk open or something else.)
    And the phone is resetted and all my apps, games, photos & contacts are deleted.
    Also told me to submit the phone to send it to Bangalore for L3 Support.
    Can you tell me what the reason behind it??
    Why Nokia Care unable to update my OS.
    Solved!
    Go to Solution.

    There are two different issues here, firstly roll out to Zune of updates can take a while and secondly Nokia Care wouldn't use Zune to update your Lumia 710 so apparently device has a USB communication issue precluding installing firmware requiring escalation to Level 3 service centre.
    Happy to have helped forum in a small way with a Support Ratio = 37.0

  • Worst nokia care and awesome nokia technicians

    baught my lumia jus 1 month back...the screen was loosely fixed....and whenever i pressed a bit hard and swipe horizontally the screen would move.....
    send it to nokia care (Country:india,
    `state:kerala,
    place:Thrissur)
    on primary investigation from nokia care team, they told me that it was a feature of all lumia 800s.(damn good)
    so i requested them to please show it to some one who has some technical knowledge.so they send it to nokia factory(DELHI(india))
    After 15days, that is today, i received my lumia back in exactly the same condition i gave it.
    The screen was still loosely fixed.
    cheers to nokia technicians in the nokia factory.
    Nokia care team told me they will again send it for 15days.i said enough.
    Selling my nokia lumia 800 tomorrow....i dont know if anybody would wanna buy it.......

    I had problems with my lumia 800, the first time I sent it in, it came back scratched etc, the display was just destroyed for a new phone, so I sent it bavk in again, and got a new device all together, it was some nokia certified warranty center that handled my case the first time.
    I have to say though that these days such service is not common anymore, so I think nokias customer care is actually good.
    And being a former iPhone user, and a long term nokoa user before that, I prefer the lumia over my iPhone hands down, the build quality and os, pretty much everything is just better.

  • Good Nokia Care in London?

    Any advice where is the best care point in London?
    Also will i recieve a replacement while my phone is in service?
    I bought the phone from 3 mobile. But it's been like 2 weeks since my 2nd exhcange and i don't think i can exchange again... And the chance that my 3rd lumia could be with battery issue is too high ... 
    Can i exchange the phone in Nokia Care point? Maybe the 3 mobile store recieved the batch with the battery issue?
    Thank you guys

    @dimot
    I doubt very much that anyone will provide you with a "loaner" whilst in service and there comes a point where until next firmware update with battery revision is released you can't exclude software as an issue here.
    Happy to have helped forum with a Support Ratio = 42.5

  • Nokia care - is this a joke

    Hi,
    I just sent my lumia 800 in for 2 reasons: the battery & spots on the screen on low brightness.
    Just got it back and all they changed is the shell & camera module (which probably is part of it)
    **bleep**?! I ask for screen & battery repairs and I get a new shell? don't get me wrong. It is nice to have it scratch free, but I get the impression this is just to trick me into thinking I have a new phone.
    I am probably going to send it back again (3 times and they have to replace it if I understood well).
    Anyway, if you need more details on the person/company who did the repairs please ask. For your information I live in Paris, France.

    What about the battery? Does it use the same method as used on the screen? This is probably software issue. Your battery may be the defected one. For the screen, I think it is normal, again. Why don't you ask the Nokia Care? If the Nokia Care that you visited days ago does not have good service, go to another nearest Nokia Care. Maybe the service there is better. Anyway, good luck on your phone.
    If I have helped you in any way, give me a kudos!

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