Being asked to Reload Software but desktop manager won't connect

I have a curve 8900 and I run the BB destkop manager on a Mac probook. I plugged the curve into my mac this morning via usb and manager told me that for some reason there was an issue with missing software on the curve and asked me to download and reload software - I did this but after a short while of downloading it stopped and said it was no longer connected to the curve , even though it was still plugged in via usb.
In addition, the curve is displaying a white screen and the msg Reload software 507.
I've tried disconnecting and reconnecting the phone to the Mac but all it ever says is that it is waiting for device to start and it will not recognise it or connect to it so I can't even reinstall the software or reinstall via a back up. I reinstalled BB Desktop manager and I've tried moving the battery and sim on the phone but this also makes no difference.
HELP!!
dd

507 just means no OS. You're going to need to find a PC and reload the OS. Use the link below and follow the instructions in the first post of this thread:
http://www.blackberryforums.com/general-8900-series-discussion-javelin/231976-latest-os-8900-5-0-0-1...
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I have 2 new BB Curve 8330's. I have loaded the BB Desktop Manager software onto my Acer laptop (Vista) and pc (Windows XP). The software version is 4.5 and came with each phone.
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kaizenx wrote:
Very strange...I just upgraded to Windows 7 and I can not get they synchronization working. I have a Curve 8900 and it worked fine while running Vista on the same laptop.
Now that I'm running Windows 7 I can not get the USB or Bluetooth to synchronize or backup. You do see that the device gets connected and it looks like it begins to synchronize and just stops. While in Desktop Manager none of the options are accessible. The buttons are there but nothing happens when you click them.
I have uninstaller Desktop Manager and re-installed several times but still nothing. I have also corrected the Bluetooth issues and it will not synch there as well.
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Hi and Welcome to the Forums!
For the backup, where does it stop? I know that mine takes quite a long time on one area (something to do with BBM...can't recall specifically), but if I just wait long enough, it eventually completes. Not sure why it takes so long there, but it does.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PC Recognizes phone but Desktop Manager shows disconnected

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Hey cqbush,
Welcome to the BlackBerry® Support Community Forums.
Please review the following article that provides trouble shooting steps to try if the BlackBerry® smartphone is not being detected by the BlackBerry® Desktop Software:
Identifying and troubleshooting issues with the BlackBerry® Desktop Software detecting a USB connected BlackBerry®smartphone
http://btsc.webapps.blackberry.com/btsc/KB00125
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Hi and Welcome to the Forums!
Here is the list of troubleshooting atricles...hopefully something will be useful. However, I've no idea if the other advice you took will do harm, good, or nothing.
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
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KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
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Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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Being asked to Reload Software but desktop manager won't connect

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