Being billed for 13 months a year?

Hi, i've got a problem I can't fathom.
Recieved a bill (date 30thMarch) that was around twice the amount of my usual monthly bill and that stated it covered charges 1st march - 27th march and 28th march - 27th april.
At the time i phoned up to figure out why i had been charged twice as much. I was told that this was a two month bill. which sort of made sense at the time. But i then recieved a bill in april, and i had previously recieved a bill in february.
So where exactly is this extra month?
The only thing i can think of is that the bill periods for each item, Broadband talk, phone line etc. are all periods of 4 weeks....Not a month.
This means there are going to be 13 "monthly" bills in a year. Is this right? Surely the prices can't be advertised as monthly if they have to be paid 13 times a year. Any help about this would be great.

Hi EvansG,
Welcome to the forum and I am sorry for the confusion over your most recent bill.
Please have a read of the information on this link How we worked out your bill. I think that your bills have been changed to the new style billing which has included and extra one off charge to catch up to the billing period. The link above will explain why this has happened.
I hope this helps
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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yesterday - last edited yesterday
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