Being billed for a phone I don't even have anymore

I visited Rome at the end of January, where my phone was stolen. I immediately suspended my account, and deferred billing until the account was reactivated. From what I read, the phone would be reactivated in 30 days, but it wasn't. And then I received a bill for the months of February and March. My service is still suspended, and last I looked was suspended until June. I was never notified that even if service wasn't reconnected, I would still have to pay for a phone that I no longer had. Since I'm living in Turkey currently, I can't just call the customer support line, and they seem to have removed the option of support by email. How am I supposed to dispute these charges?!

You are not being billed for the phone, you are being billed for the line of service you purchased on your 24 month contract. You can suspend service for a few months with or without billing. If you suspend with billing, you will continue to be billed but the months left on your contract will continue to count down. If you suspend without billing, you will not be billed, but the months left on your contract will remain constant until the suspension ends. The suspension will automatically end after 3 months, I believe. If you have no intention of using the line, you could pay the remaining ETF to cancel the line. Or, you could cancel any data plans or texting plans or insurance, etc. and get the cost down to around $14 per month and just "ride it out" until the end of your contract.

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First, your bill contains an address to write to for billing and other issues. Make sure that you actually send a letter to that address via certified mail (so you can prove receipt) disputing the charges. Verizon is required to investigate and answer the letter by Federal law. Federal law provides specific penalties for failure to do so.
Only by making the complaint in writing do you protect your rights under Federal law. In addition, Verizon must also report to any credit agencies that the bill is in dispute once they receive such a letter.
Second, you can file a complaint against Verizon with whoever regulates telephone service in your state. That may be the Public Service Commission, Public Utilities Commission, Corporation Commission, or similar agency.
While calls to Verizon may not get their attention, I can assure you that both of these methods will get someone's attention.
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Verizon sent me a replacement phone through the US postal service and I never recieved it. Verizon then sent me a phone from FedEx (I believe) and I recieved it and sent the impaired phone back. Now I am being charged for the phone the post office never delivered. I have been working on this for more than two months and I still haven't gotten it straightened out. I have spoken with mulitple service representatives who all seem very nice and helpful and they all tell me that they can see the issue and that it should be cleared up in a couple of days and that they will follow up with me to let me know that it has been taken care of but to this day I have not recieved any follow up and the charge is still on my bill.
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@jwjohnson225,
You've come to the right place for help! Having an unexpected charge on your bill is definitely no fun surprise!
In order to check the status of this equipment charge I need to access your account. Please send me a direct message with your name, mobile number, and the billing password. If you don't have a password set on the account please provide the last 4 digits of your social security number. @JohnB_VZW How To: Direct Message
I'm confident that we can get this resolved so you can go back to enjoying your service.
@JohnB_VZW
Follow us on Twitter @VZWSupport
Message was edited by: Verizon Moderator<<>>

MY BT COMPLAINT! still being billed for faulty ser...

Good Evening,
I'm not usualy the type of person to complain, however, I feel my hand has been forced by some very unhelpful staff in your customer services department.
I opened my account with BT in January 2010, when the 1st bill arrived you had billed me for a period BEFORE I had recieved any service and also attempted to bill me for a free vision box. this is the only issue that has ever been resolved.
My broadband/vision service has never worked properly, constant connection dropouts, homehub resets, service not available etc etc. several conversations over several months with your staff and an engineer visit, BT have not resolved my issues.
I became aware yesterday, Wednesday 12th May 2010, after running several line quality/speed checks that the maximum speed available to me was 2400 Kbps, yet all results from testing when the line was actually usuable were below 1600 Kbps, despite only being 1 mile away from the exchange. I purchased your services on the assurance from my very 1st telephone call that I would receive a minimum of 8000Kbps and upto 20000 Kbps. My conclusion is your services were mis-sold to me, Had I known about the true capability of my line I would never have ordered BT services.
While I am happy to carry on paying for my landline service, I am not prepared to pay for a non existent broadband/vision service that has never worked as intended since the day it was installed. Despite the many many calls to resolve the issue over the past 4-5 months and an engineer visit, the problems still persist.
What I DO NOT expect, is the rude and obnoxious call center staff that I spoke to this afternoon, After asking to speak to someone in a higher posistion to call me, I felt the need to hangup, and terminate the call before I told her how obnoxious/rude her manner was. I did not get her name, but I'm sure you can pull any records up, if indeed she did make any.
My bill has been paid every month without any problems, yet despite several 'promises' that I would be reimbursed for the lack of service since I had them installed, nothing has transpired and I am now in reciept of yet another bill for services I cannot use.
I have spoken to a very polite/professional young lady in complaints called Janice who has provided me with a reference number for cancellation of my broadband/vision service, yet when I was passed to customer services to resolve the billing issues, the young man who's name I could not understand, was very unhelpful and refused to pass the call onto a supervisor/manager.
My direct debit instruction is now cancelled until BT can provide me with a satisfactory resolution to this matter.

I have recieved a letter today confirming cancellation of my direct debit instruction.
"I Can confirm that this request has now been actioned and you will receive quarterly bills in future."
bloody right it's been actioned, I cancelled it myself!
"However, I would draw your attention to the £68.57 presently outstanding on your account, payment of which is due immediately. Please note that failure to make this payment may result in your telephone service being restricted without further notice."
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Thanks for replying hayling12.
The bit I should of added was "All the customer of BT is facing same problem and it will be fixed within 5 working days no worries"
(my bold and no that's how it was written)
So is it a big problem? And are others being billed incorrectly?
-+-No longer a forum member-+-

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Answering quickly, though, Pandora offers both a free level with ads and a paid level without ads. You apparently subscribed to the paid level. You should be able to unsubscribe via this information:
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Being billed for a phone I don't even have anymore

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