Being charged £12.00 per month for BT Sport when I...

Hello,
I have previously sent this to a support email address but have received no response.
I want to sign up to BT TV and get a Youview box, but when checking my account, I saw that I am getting changed £12.00 per month for BT Sport. This is a service which I do not even use, I signed up to it as a customer service advisor on the telephone advised that it was free to me as I am an Infinity broadband customer.
I need this resolved, I am perfectly happy with the phone and broadband service we receive from you and I am excited to get BT TV, but I really am disappointed about this (it will explain why the budget kept going AWOL!) This appears to have been happening since November 2013, with some obscure charges of around £7.00 in other months. I want this service cancelled and I would really appreciate the charges for this service reimbursed.
Kind regards,
Craig
Solved!
Go to Solution.

I think you will find that the charge is for YouView content provided by BT.
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