Being charged every month way too much

i recently moved flat and after a farcically long time and broken promises i got my broadband reinstalled almost 20 days after i was told it would be. after complaining i was told i would forgo the charge for that month. i since then have been charged on the 1st of sept, oct and november. i originally paid quarterly but without my acceptance have been changed to a higher rate and a monthly basis. even then i am being charged more per month than i originally was for a 3 month period...................i get nowere calling the help lines and get banded from one person to the next. what can i do to reclaim my money back(which has caused me to recieve bank charges as i hadnt budgeted for these coming out) and to get this nightmare sorted??
ewan

Hi Ewan,
If you could drop me in an email please with your BT account and telephone number along with a link back to this thread and I'll have a look at your account and see what happened.
Just send to the email address in my profile and put FAO Craig in the subject field please.  I get this sorted out.
EDIT: just seen your second thread.  Could you let me know your MyBT username too please and I'll get the account added.
Cheers
Craig   
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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