Being charged from the 7th of February, actual ins...

Just a quick question,
We were due to have broadband fully installed on the 6th, the inside house part was done by the engineer but the outside bit in the box was not completed, my online bill is still saying that we are going to be charged around the 15th of this month even though we will not have any service at all until the 18th at the earliest?
Spoke to someone on the BT service desk about this and they said I wouldn't be billed until the full install has been completed but this sentiment isn't being echoed online on my account. Any advice/ anyone experienced the same issue and did you get charged before your service was completed?

Charging in advance is normal procedure for BT Retail.
You can claim back rental for a delayed install.
http://bt.custhelp.com/app/answers/detail/a_id/939​4/~/customer-service-guarantee
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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