Being charged inexplicably

Hi, I have just checked my bank account and to my surprise have recieved two charges from Spotify in the past 2 months. One on 9th June and 1 on 9th July. This is despite my Spotfy account being a free account and me never requesting to upgrade to Premium. What's more my Spotfy account remains as a free account when I log in so I am now worried thata) I'm being charged for a service I don't haveorb)My bank details have been used by someone else to gain a spotify account. To make it worse, I can't seme to find a way of contacting Spotfy directly and instead am left wiuth the hope they might respond to this message if I post it in the community. I would appreciate it greatly if someone could coontact me - either from Spotify directly or someone on this board could let me know of a way of contacting them.

I had a free trial with playstation music which ended on the 6th of June. However money has been withdrawan from my account two months in a row since cancelling my subscription, it says on my bank account that its an unpaid standing order but when I go onto spotify I still have all the premium features and I do not want nor can I afford premium anymore as a student. Please can you find a way to refund me and/or cancel my subscription because I find this to be ridiculous when I have cancelled my subscription and my online banking shows I have NO standing orders yet on a monthly basis £10 is being taken out!
Thank you

Similar Messages

MacBook Alum battery heating up while being charged and used

MacBook Alum battery heating up while being charged and used at the same time.
Is this normal? Or is it only mine? :S

The battery itself as in the bottom left side of the notebook or the white magsafe adapter that is actually plugged in? Either way, it is supposed to get warm unless you are talking burning hot on fire. Then of course it is a little too warm.

Am I being charged for international texting?

So I am doing a masters program in Ireland, so I'm international. Everyone that I talk to back home has an iphone just like I do, and I have a question that I cannot find an answer to.
Since I'm in Ireland, I don't want to have a huge phone bill every month, so I have all forms of roaming off (voice, data, and international CDMA). I also have Cellular data off, as well as MMS and SMS messages.
I've checked under the current data usage period, and current period roaming, and the data usage is 0 . When my friend back home texts me, he says that they are sending to me as regular texts. He receives mine as regular texts as well unless I'm in a wifi area, then we are both send and receive them as Imessages.
My questions is that even with all roaming turned off, cellular, ect, I'm still able to send and receive text messages while I'm NOT in a wifi area. This only works for my friends and family that have Iphones, so I'm assuming that it means I'm okay to text them while I'm not connected to wifi?
one thing to mention, that since I'm in Ireland, my service provider at the top left of the screen no longer says AT&T. It says "Vodaphone IE" and sometimes changes to other names like Meteor, O2, and a couple others. My plan is still through AT&T, so i'm not sure why it changes over to those. Maybe that's why I'm able to send texts?
I just don't want to rack up a huge phone bill, not knowing I was accumulating international charges. Because if everything is turned off except for Imessage, and the data under cellular in settings isn't going up, then theoretically I'm not using data right? or that it should be free? I've been here about a month, and my mom pays the bill. She hasn't called to say that the phone bill was extremely large, but I don't wan't to text if there's some kind of risk. That being said, I would really appreciate some help with the above scenario that I just described, because this has me clueless.

If the messages you receive are coming in as green, then they're coming in as text messages. If you can, check your voice, data and text usage on AT&T's website - that will tell you for sure if you're being charged for anything.
~Lyssa

Why am I being charged to text another iPhone user from my iPhone

I have a pre-paid AT&T phone and am charged per text. Normally it uses iMessage when I text other iPhone users and I am not charged. When my friend that also has some kind of pre-paid, non-standard plan (not AT&T, t-molbie, or verizon) texts me on her iphone, I am charged for it. Initally, I had some problems with being charged from other iphone users, but that may have been resolved when my IPad captured of the text first, before the phone did.
anyone had any experience with fixing this?

rockmyplimsoul wrote:
... and iMessage needs to be turned ON and activated on both iPhones (an obvious thing that is sometimes overlooked).
Good point!

Why am I being charged £1.99 (£1.658) a week for something identified as "game"

Ive noticed on my recent bill that I am being charged 1.658 plus vat every wednesday. Its identified as "game" on bill. I realise that this may be a subsciption for something except I have never signed up to anything. How on earth do I find out what it is and stop it? "game" is not exactly much to go on. Thanks for any help.

These will be reversed-charged texts from Premium Rate nos. you may have inadvertently subscribed to via Web or TV. EE are not obliged to refund you but you may complain to the Premium rate regulator PhonepayPlus or the firm itself. You can check out those nos. yourself on that site.
Does the bill have a no. against it? You can look it up here: http://ee.co.uk/help/accounts-billing-and-topping-up/billing-and-payment/your-bill-explained/third-p...

Why am i being charged dollars when i did not buy anything!

why am i being charged ($1.05 on several occations ) when i did not buy anything, just downloaded free apps and sometimes i have updated few of those free apps.
all i see is charges our of no where! it doesn't happen every time i do a free download (games. etc,,).. and am sure what i download is from 'top free
i have a susption that it happens when i update some of my free apps, because some times the charges are more than $1.05,, but rather 3,4,5,6,7!!!
please explain, i can't figure out whats happening !

why am i being charged ($1.05 on several occations ) when i did not buy anything, just downloaded free apps and sometimes i have updated few of those free apps.
Apple "veriifes" your Apple ID account information everytime you download media whether free or paid thus the authorization hold. Your account will be credited the amount of the holds usually within 24 to 48 hours.
Read here > iTunes Store & Mac App Store: About credit-card authorization holds

Why am I being charged data usage during the times my phone is not being used?

I got a notice on my phone that my number has used all of its allowed data usage for the month. I looked at my current usage and seen that I was being charged for data usage during the times that I am not using my phone. I figured it up and it adds up to be more than the amount that you say I am over. Explain please.

Ok, what all should I turn off on my 5s and I should get any additional fees waived. I just got this new phone about a week before Thanksgiving and never got a notice till it was full. I have never went over before. I also have never been told that I could be charged data even if I am not using my phone and I should make these changes to prevent this.
Also, the phone was 2 days late getting to me. So in addition to any additional fees that I may occur from the overage I should get a credit for the delay in my phone being sent. Oh, and it probably would have been longer had I not called to see where it was at, which the guy that helped me put in the order and was to follow up the next day with a phone call to let me know what the status was and never did.

Why am I being charged an extra $20 on my current bill?

I just upgraded to the iPhone 5S in the middle of December and in doing so had to give up my unlimited data plan. My new plan is the 4GB with mobile hot spot plan, and my regular monthly bill is now supposed to be $94.99 after changing phones and plans. After the $30 upgrade fee and all the tax/surcharge nonsense my bill for this month should be $138.96.
However, I am being billed for $158.97. I am being charged as if I had the new data plan for the entire month of the billing cycle, even though I switched plans with only about 9 days remaining on the cycle. Wasn't it supposed to be prorated? Or am I just not seeing something? The monthly charges (in the top section of the line-by-line list) are listed as $115 - which is $20.01 higher than the amount listed right above it - "These are the normal, monthly charges billed in advance - $94.99).
Can anyone help explain this to me?

How To: Direct Message and YaleK_VZW

Why am I being charged for the Edge program

I recently went into a Verizon Wireless store to get some questions answered about my account and upgrade eligibility. Both my husbands and my phone were having issues and we needed to upgrade or find some other options. We began to speak with an employee at the store and were told we could upgrade to the Edge program so we could receive new phones and not wait another 5 months to our upgrade date. My phone would make random calls, text people out of nowhere, and my husbands would randomly shut down or end calls, as well as his screen was cracked. The employee stated that we could upgrade to the edge program and all we needed to do was send in an iPhone (the phone brand we were using). He said we would either need to get the screen replaced on my husbands phone as well as take my phone to apple to get it diagnosed and get that problem fixed. It sounded like an excellent deal and we asked if we could just buy a good used phone from a used website and send those phones in instead of going through the trouble of getting our current phones fixed to send in. The employee stated that as long as the screens weren't cracked and they were an iPhone 4 or higher then we would be fine. So we bought two used iPhone 4's that were in excellent condition and had no mechanical issues. We sold the phones we had to offset the cost to purchase the two used ones. We got signed up for our new edge program and sent in the two used iPhones. After a few months we received our Verizon bill and it was over $900! We called customer service and they began to tell us that our phones were broke and didn't pass the mechanical performance test so we were charged a fee. So we not only had to pay for those two used phones to send in and pay for our new phones, we are now being charged a $750 fee for these phone being so called broke? We were told that because we broke the edge contract there is no way to get a refund for this fee and have to pay it! This is the most RIDICULOUS thing I have ever heard of and is about to cause a huge appeal to this situation. I will be getting an attorney and am looking for any others who have had issues with the Edge program or similar problems. I will be filing suit against Verizon Wireless for this issue and if we get enough people with similar problems with the Edge program, then we will file a Class Action Lawsuit against Verizon Wireless to get the money back that they have stolen from us, the customers. We will also file for Verizon Wireless to pay for personal loss and harm these fee's have caused. Please reply to this thread and if you have the same problems then we will add you onto the Class Action Lawsuit so you can get back what you have lost or are losing. Thank you. Verizon Wireless Customer Support

Sounds like you Early Edged before finishing your contract. So Verizon told you you could turn in just any iPhone for the Edge program? I always thought you had to turn in the phone that you had not finished paying for yet, the one under contract.

Why am I being charged for data when connected to wifi AND not using my phone?!

WHY am I being charged for data that I'm not using? At times when I'm asleep AND my phone is connected to wifi?! This happens at really specific, alternating times like 9:54 pm every day, or 12:01 am, 6:01 am and then 12:01pm and 6:01pm. When I called I was told "maybe your wifi at home is disconnecting" or "maybe your phone is connecting to atnt or sprint". It's not possible that my phone is disconnecting from wifi every six hours on the dot and, at that exact time, I'm always using data. I find it hard to believe that I live in a HUGE city and my phone magically connects to other networks and I NEVER notice this. Verizon is full of LIARS (and maybe’s) and I'm not convinced that these data charges are a coincidence. I was told to turn off my cellular data to see if the problem resolves itself. Why should I alter my daily life when Verizon is clearly the one with the issue? I hope there's a class action lawsuit because Verizon is trying to get over on everyone! I need answers!

Hello NotHappy101,
I think it's quite odd that your data usage is at very specific times. We can certainly take a closer look. Please reply to my Direct Message, so we can get some additional details.
Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

HT201272 I have multiple devices on one account. I am being charged for something I already paid for

I am being charged for something I already paid for and want to know how to stop this insanity. How do I cantact apple and get the chages reversed. How do i get the inapp purchase that I already paid for into my new iPad.
Thx

You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
But not all in-app purchases can be re-downloaded for free or transferred to a different device : http://support.apple.com/kb/HT4009

Second s5 update has made wifi and data run simutaniously, being charged for data only way to turn off Data is to go to settings. I had same issue with my other phone. Recieved two replacement phones the SIM card did not work on replacements took phone ba

Wifi and Data running simultaneously. Data was being charged to my account even though I was on WIFI. No one can fix the issue. I have wasted 8 hours of my life and went and returned my phone and got a new one yet after the last update I now have WIFI and Data showing that they are running simultaneously. I have looked at numerous message boards and turned off Caller ID don't have Volte on my phone but do get an error with Visual Voice Mail. I don't want any of these services, you are not helping your customers Verizon or Samsung with forcing us to update. I tried not to update my NEW phone that I had to get from Costco because of this exact same stupid issue happen on my last one. But every time I said NO to update the next time I did anything on the phone the UPDATE would pop up again. I would say NO it would come back. I was doing a text and it came up and I hit update not wanting to and then my phone began updating on a low battery. I had to rush to put on charge and then my WIFI and Data came back on together with arrows on all going up and down. I HATE the lack of support I get from SAMSUNG and VERIZON... Verizon washes their hands and say these are not Updates even though these are the features we have on all our phones like Visual Voice Mail and Volte...

I did look at the Settings/Cellular to check the applications. This is one of the steps I did with the person from Verizon who was an "iPhone Specialist". And he didn't see anything unusual. And I can honestly tell you they have very minimal number of apps on their phones.
When I went to the Apple Store the first time with this problem, they had me update the phones iOS systems to see if this would correct the problem. They were each running older versions but different versions. One son had one update to do and the other had a couple of updates needed. So, the problem started before they were updated and they weren't even on the same update. And nothing changed after we did the updates.
I didn't reboot the router and modem, because I'm not having any other issues with my phone, my husband's phone, our iPad, xbox, PS3, or laptops. Would the wifi only affect their phones?

I have unknown charges on my account. How can I tell what I am being charged for?

I would like to know how to tell what I am being charged for. I have two .99 charges on my bank account and I am unsure as to what they are for. One in particular is from today and I have not purchased anything. I did do some app updates. Am I being charged for updating a purchased app?
I would like to know how to get the specific information of purchases that are appearing on my bank statement. I have tried searching for the reference number from my statement but did not find anything.
Thank you!

It could be:
iTunes Store & Mac App Store: About credit-card authorization holds
You could contact itunes support and ask. Click Support at the top if this page, then click the link under Contact Us

Why am i being charged twice for 11.04 and 11.46 when I did not purchase those songs, I used an itunes card 25$ and I still have 0.04 cents left?

Why am i being charged twice for 11.04 and 11.46 when I did not purchase those songs, I used an itunes card 25$ and I still have 0.04 cents left?
I couldnt redeem w/o an apple ID so when i did it asked for a credit card. And I want to discontinue and remove my account from itunes but it wont let me, there is no account discontinue or removal of account

Because too much time has passed I can't edit this into the prior comment, but here is the info regarding reverting to iTunes 11.0.2 (assuming you do have a time machine backup) from https://discussions.apple.com/message/22057703#22057703
W. Raider wrote:
Repairing permissions doesn't fix it.
I reverted to the previous version, 11.0.2.
1. Quit the new crash-prone iTunes.
2. Delete the app.
3. Restore v. 11.0.2 with Time Machine.
4. In your iTunes folder look for a folder called "Previous iTunes Libraries", find the latest one.
5. In the iTunes folder itself you'll see "iTunes Library.itl", delete it (or compress it and save a copy for later just in case.
6. Copy the newest .itl file in Previous iTunes Libraries to the iTunes folder and rename it "iTunes Library.itl".
7. Launch the older version of iTunes.
My crashing has seemed to have ceased with a revert to an older version. I noticed today that the newer crashing iTunes had been launched for hours but not playing anything, when I played internet radio it crashed within 5mins, fed up I reverted to an older version.
Btw, a simpler way to do this is to revert to older iTunes app, then hold Option when it launches and choose an older library.

TS4268 I am being charged for international msgs which i haven't sent to a number of the UK.i tried to activate my iMessage and FaceTime using wifi but then it didn't connect. all settings have been turned off but my acc. is being charged.what to do?

I am being charged for international msgs which i haven't sent to a number of the UK.i tried to activate my iMessage and FaceTime using wifi but then it didn't connect. all settings have been turned off in my phone! i also have reset my phone with all the settings. but when i contacted my carrier, he said that the balance deduction is because of the international messages i have sent, but i have sent NONE! every time i switch on my phone, balance gets deducted. imessage and facetime are all disabled! but then the problem started since yesterday when i tried to activate them but had disabled them all at the next moment! but the charges are still being applicable for some international messages as per my mobile carrier. what to do? is there some problem with my phone or carrier?

I am being charged for international msgs which i haven't sent to a number of the UK.i tried to activate my iMessage and FaceTime using wifi but then it didn't connect. all settings have been turned off in my phone! i also have reset my phone with all the settings. but when i contacted my carrier, he said that the balance deduction is because of the international messages i have sent, but i have sent NONE! every time i switch on my phone, balance gets deducted. imessage and facetime are all disabled! but then the problem started since yesterday when i tried to activate them but had disabled them all at the next moment! but the charges are still being applicable for some international messages as per my mobile carrier. what to do? is there some problem with my phone or carrier?

Being charged inexplicably

Similar Messages

Maybe you are looking for