Being charged more than what my promo price is

Yes! I am dealing with the same thing. I called, received a ticket number, and have not heard back or received a credit/adjustment. I had a 12 month promotional good until November 2015. So after seeing this forum, I could guess there may be a glitch in Comcast's system.

I'm having the same problem!  I signed up for a specific "promo" rate online and I never received the correct bill.  After several phone calls to Comcast (more than 8), a rep finally told me they would give me a $20 monthly credit to make my bill reflect the correct price (he couldn't actually give me the promo price).  I took the credit so that I would pay what I was originally promised.  This was in January.  When I looked at my bill this month, Comcast has removed my $20 credit!  I've called several times and was told this credit would be reapplied to my account.  So far, nothing!  I have been working on this for over a week. Anyone have any ideas on how to resolve this?

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