Being over billed and lied to about the price me and an in store agent agreed to!

I just signed up for comcast Internet 25 with basic TV for 39.99 the guy in the store said that the bill may say 65.99 til his supervisor fixes it but it will be fixed within 48 hours. oh but guess what 72 hours later bill says still 65.99 and every time i call the guy who sold to us he never answers or is never at work! So instead I call customer service and the first time they say that theyll fix it that theyre sorry for the mix up and that it will be fixed in 48 hours. i call again, and the next person says no notes on the acct so I was lied to and that the lowest price they can put me at is 44.99 and so I said NO we did not agree to 44.99 we agreed upon 39.99 and thats what i want! then the guy says he'll fix it and that it should be fixed within 72 hours. Nope not fixed so call again, and the next CS agent says they can't change it that i have to go into the store even though I have gone every day this last week! and that until that happens shell make sure that the change reflects 44.99 and a 60.00 credit to my next bill. I am so freakin tired of comcast and i have only been a customer for 1 week, if this is how you treat a new customer I don't even wanna know what you do to long time customers! this is ridiculous! I am in customer service and have never treated anybody like i have been treated and I want the dang price I agreed upon with the services we agreed to!

Same here, was told 39.99 for 75 Mbps, which is great, because I was only willing to pay 39.99 for whatever speed. Bill comes and it's not even their advertised promotion price for new customers, it's their normal rate of 64.95. I agree, if this is how they treat new customers, I don't want to see what happens to customers that have been around a while, and I WON'T IF THEY DON'T FIX THIS!! I also like how you can't get a hold of anyone on the weekend.

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Am I Being Over-Billed Intentionally??

CHECK OUT THIS EMAIL CONVERSATION WITH A REP:
Email correspondence removed as required by the Verizon Wireless Terms of Service
"So what a crock of crap! He is trying to tell me that a call showing up on the logs as made at 10:20 AM was actually made the following day and a "You're billing display can be up to 2 hours in either direction from the time of the actual call" logging system of their's caused me to make a mistake they will kindly refund just this one time."
The time was of the second, billed call, was 10:20 AM!! That would have to be an 13:40+ early marking of my usage time. What are these people up to??
Message was edited by: Admin Moderator

I understand the importance of accurate billing Sap1965. Please reach out to Prepay Support directly at 888-294-6804. I'm sorry, we support post paid accounts here exclusively.
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Being over billed and lied to about the price me and an in store agent agreed to!

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