Bell Pre won't send email on Telus account (Email Application Alert)

Question

Hi all,
Some help required from all you smart folks out there.
I have just enabled a Bell Palm Pre in Canada, and my email service provider is Telus.
I entered my Telus email address and password during the first start-up procedure, and the Pre started up ok, and was able to synchronize with my Telus webmail server.  I was able to see pushed emails from my Inbox and was also able to see other folders in my webmail account.  
Then I tried sending an email, and the problems started.  My email was addressed to my hotmail account ([email protected]).  When I hit send, the status line on the bottom of the Pre said "Sending "test"".  (I called my first email "test").  Then a couple of seconds later I got another status that said "Error sending "test"".  Then a little envelope icon showed up on the bottom right corner, and clicking the icon brought up a big yellow warning triangle with the message "Email Application Alert" and below it "Error sending "test"".  The outgoing email then just sits in the Outbox with a little yellow triangle next to it.
I next went into my email account settings and went into the "Change Log-In Settings".
My incoming email server was listed as imap.telus.net but incoming was working OK, so I didn't touch that.
The outgoing email server was smtp.telus.net and the "Use Authentication" button was in the "On" position with my email address and password below.  It was using port 587 with No encryption.
The first thing I tried was switching the "Use Authentication" to the "Off" position.  The button slid to "Off", so then I exited the settings page.  The status line at the bottom of the Pre said "Preferences Updated".  So just to check I went back into the settings page, and the "Use Authentication" was mysteriously switched back to "On".  I have tried this numerous times since, and the Pre refuses to hold the "Off" setting, so my "Use authentication" is now always "On".
At this point I called Bell Technical Support.  I talked to a nice guy called "Jimmy".  He had me change the outgoing mail server to mail.telus.net and then to mail.1xbell.ca but neither of those helped.  In fact, they seemed to make things worse because now the Pre would try to send the outgoing email for about 30 seconds to a minute before puking up the same error message as before.
Jimmy also asked me to change the port setting to 20 and turn encryption to SSL.  Nothing helped.
Jimmy finally said he couldn't help and that I should call Palm technical support.  But by then they were closed for the night.
So I thanked Jimmy and continued trying to work around.  I put all my settings back to what they were before I talked to Jimmy.  I tried a few more things, one of which was sending an email to another [email protected] address.  WOW! Success!  That email sent successfully.  But wtf?  Why only to telus.net email addresses??
It was about midnight, and I got on the phone to Telus technical support (they go 24x7).  I got connected to Vartsala.  I explained the problem to her (about four times) that I could only send to [email protected] email addresses and to me it looked like the Telus smtp mail server was blocking all addresses other than telus.net email addresses.  She insisted that the Telus smtp server was not the problem, and it was at the Palm Pre level.  But why could the Palm send [email protected] emails, but not [email protected] emails?  She couldn't answer that.  I then talked to her supervisor who also insisted it was not a problem with the Telus smtp server.  She then refused to help me any further because she said it was not a Telus problem, and there was nothing she could do.
So that is my first question to everyone out there:  Is this a Palm Pre problem, or is there a problem with the Telus smtp mail server not accepting messages from the Pre unless they are addresed to an [email protected] email address?
This morning I called Palm techcinal support, and after being on hold for an hour, I got connected to "Juliette".  Juliette took down my info, and said she would not be able to help with this.  She said someone will phone later today or maybe in a couple of days, and that I should be patient.  So, no solutions there.
Any ideas anyone??
Cheers. 
Post relates to: Pre p100eww (Bell)
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Answer 1

OK folks, I think we have a winner.
I finally got frustrated so I sponsored a conference call with a Palm Level 3 tech support guy, the Telus rep and a Bell rep.  We were on hold for a total of like 45 minutes as I chained the call along and finally got everyone on the same line.
So here's the deal: The setup has to be done manually as thepoet suggested.  The incoming server is OK as imap and imap.telus.net with no encryption.  The outgoing server has to be set to point to mail.1xbell.ca with NO authentication, port 25 and no encryption.  The initial Bell tech support guy was quite close to the solution, just the wrong port number and the wrong sequence of setting it up.
I have been able to send successfully, but want to try a couple of more things before I declare it a complete success.
Thanks for your help Poet, much appreciate your persistance.