Bent frame caused by swollen battery?

Hi,
Wanted to know your opinion about two issues I've got with my 1 month old iPhone 5:
1.
The iPhone which was in a hard-case from day one - magically developed a bent on the left frame side.
Yep, a well keeped device that never suffered any damage (never fell, no one sit on it).
Since this bent is only on the left side (the right side is perfectly straight) - It might be a swollen battery.
But hey, its a great thing that the battery is non-replaceable so I have no idea to tell right?
Apperantly, my warranty voided, it doesn't matter if its the battery's fault or mine.
2.
I live in Israel, so iPhone are being officially sold through the local carriers.
But guess what, they're only selling phones and providing warranty replacements.
If your phone is borken - they won't fix it.
Apperantly Apple has no repairing service for iPhones in Israel (they're only selling the devices).
Apple representative basically told me that I have nothing to do with the phone - so my only alternative is 3rd party labs.
Yep, that's Apple official policy. They're only selling iPhones through resellers, They're not providing repair services.
Your iPhone got broken? Well, buy a new one because no one will fix it.
Maybe someone here have an advice what to do?

Support for the iPhone in Israel is provided by the authorized cell carriers. See:
http://www.apple.com/il/support/iphone/contact/
I don't read Hebrew, but all four have what appear to be iPhone support pages on their web sites. If you purchased your iPhone from one of those four carriers and that carrier refuses to provide service, try calling Apple Support Israel at (44) 0844 209 0611 and ask for assistance in getting your problem resolved. You may have difficulty convincing anyone that a bent frame is not due to user damage, but you can talk to them and see what if anything you can work out.
Note that no service provider repairs existing iPhones; Apple's policy is to replace the iPhone entirely.
Regards.

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Same thing happened here:
MBP 17" 2.16 Ghz, swollen battery after little over a year of use. Talked to tech service in Caracas who were very concerned but told me that the MBP 17" is not under warranty and the battery warranty extension does not cover my battery, and that they will not accept it for repair/exchange.
Apple: these batteries pose a real health hazard. It is not that the battery stopped responding, it began deforming (badly) and that is not "normal behavior" under any circumstances.
I do not have a number for support in Venezuela and there is NO email support (I can't find it anywhere). I have no way to deal with the issue locally and there is no replacement for sale in Venezuela, so I now have a very expensive (and fragile) desktop computer, plus I have to figure out a way to get a new battery in a reasonable time frame.
I have been an Apple user/advocate since 1987, there are 2 Apple computers at home plus an airport router and was planning on buying another computer and airport exteme. Now I am looking elsewhere since there is no way to talk to the company locally and shipment costs to the USA will render any warranty useless.
I am very disgruntled since I know the battery swelling is a very well known issue, that the company should have a repair/exchange policy on these issues, and they should have some channel to communicate other than a phone number (none for Venezuela) inaccesible from outside the USA, but all I have been able to do in order to fix my problem was talking to a wall.
I hope this forum is monitored by Apple and somehow they will deal with the issue. Otherwise, I am sure that, reports of Apple branded swollen batteries will pop all over the internet.

Swollen battery after only 5 months ?!

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So anyway I've made an appointment with the Genius Bar at the apple store on Wednesday , I have 7 months full warranty left , do you think they'll check it and change the battery or what
Yes. Don't open up the bottom enclosure. As you said, messing with it could void the warranty. Usually, battery swelling problems apply to older models, but it could be the case. Whatever the underlying issue is, they will address it when you bring it in - free of charge under warranty.

Swollen battery is normal?

Greeting all!
Recently I found the battery of my Macbook Pro is swollen so I called Apple technical service to seek for assistance, the technician told me this is normal as the battery have been used for two years so it is normal for it to be swollen.
I just wondering if this is true? According to my own knowledge a swollen battery is abnormal especially it swollen to being a size that affect the use of track pad as well as changing the shape of the battery cover.
Indeed I purchased a new battery to replace it, however I still wants to found out the truth.
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iVmichael wrote:
It might be common, but it's not 'normal' for a battery to do that. If it swells and damages other components then it's a serious fault with the item ...
Unfortunately, it is normal for lithium chemistry batteries to swell up under certain circumstances that are all too often encountered in normal use. In particular, charging the battery fully while it is hot (like when a laptop is being used) will over time cause it to swell. The same thing can happen if a nearly fully charged battery is left in a hot environment like a car in summer. (See for example this article for a simplified explanation.)
Part of the problem is there is a "sweet spot" temperature range for charging these batteries -- too low a temperature & they won't charge fully; too high, & they will swell. Typically, the range is only ten or twenty degrees, & the optimum charge rate varies a lot over this range, making it nearly impossible to design a charging system that perfectly optimizes battery service life, charging times, & charge levels for every user environment or workflow.
Apple seems to have opted for a bit less service life to minimize the charging time & maximize the average run time between charges, which (all things considered) is probably a pretty reasonable tradeoff.
BTW, if you think I'm just apologizing for Apple, you should know that I found out this stuff the hard way, only after the battery in my 2008 MacBook (which I don't use much) had swollen up enough to interfere with the trackpad's operation & I too had to pay for a new battery. I now know that if I'm not going to use the MacBook for a few days or more, I need to store it with a battery charge of around 50% to optimize its service life, & to be careful about charging it when its hot. Even so, the new battery probably will start to swell after three or four years, no matter how careful I am.

Swollen battery in Applecare that Apple won't replace

I've got a Macbook Unibody which is still covered under AppleCare, and I discovered that the battery has swollen and became slightly bigger, enough for the battery cover not to close properly. The battery has only 200 cycles and is still on 84% capacity, and I have AppleCare until November 2011, so I thought it was a battery defect and took it to my local Apple reseller. (no Apple stores here yet )
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So I was left with the laptop and the swollen battery again, after I refused for them to charge me for the battery a little bit more than the price that I could get it from the Apple Store.
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The problem here is that you are relying on a third party's service. Swollen batteries are not all that uncommon. While people sometimes have difficulty getting a replacement if their warranty has expired or if their battery has gone beyond it's standard cycle count, in your case neither applies. In almost every case that this has happened where the cycle count was low and the machine still under warranty, Apple has replaced these batteries. You may not have a local Apple store, but you should give Apple a call:
http://www.apple.com/support/contact/phone_contacts.html
Explain your situation to them as well as the unhelpful support from your local reseller. Typically, they can mail you a new battery.

Swollen battery under warranty APP will not replace?

Grabbed my laptop last night noticed it sitting a little funny on the desk, flipped it over and found the battery protruding from the compartment by 7 or 8 mm.... Lots of hits for "swollen battery" on google, so i called up apple care and guess what. They said i should buy a new battery, because the APP does not cover "consumables" such as the battery. Furthermore the rep also said that it was a chemical reaction related to the end of battery life that causes the swelling, and that the swelling is part of the design so that the battery does not damage the rest of the computer... Seriously? Apple designed their batteries to swell up when they are consumed?
I wrote sJobs a quick email to see if i get anywhere from the top down, but im pretty ****** off that my $250 extended warranty is useless when it comes to "swollen batteries"
Any other suggestions out there?

Not true, not true, not true.
You might be able to throw a fit and convince a rep to replace a battery, but that means they're making an exception, NOT covering something that the warranty is supposed to cover.
Batteries are consumables. They are good for so many charge cycles after which they are considered consumed. AppleCare absolutely covers batteries with defects, but not batteries that are simply used up.
What AppleCare told you is 100% accurate, it is not that batteries are intended to swell, it is simply a possible chemical reaction for that particular model.
If your battery is over 300 cycle counts (check in System Profiler > Power), then your battery is worn out.
AppleCare covers batteries for one year or 300 cycles, whichever comes first, for models before late 2008. After that, the number of cycles before a battery is considered consumed is higher, because the batteries are different models/designs.
When you purchased and registered AppleCare, you accepted the terms and conditions. Whether you took the time to read them before spending the money, I have no idea. You can review them here if you don't believe AppleCare: http://images.apple.com/legal/applecare/docs/NAAPP_Englishv5.3.pdf
The T&C States:
b. Limitations. The Plan does not cover:
[omitted]
(ix) Consumable parts, such as batteries, except in respect of battery coverage under APP for iPod or unless failure has occurred due to a defect in materials and workmanship
{quote:title=Literature at http://apple.com/batteries/notebooks.html also states:}{quote}
Battery Lifespan
For Apple notebooks with removable batteries — such as previous generation MacBook and MacBook Pro computers — a properly maintained battery is designed to retain up to 80% of its original capacity at 300 full charge and discharge cycles. You may choose to replace your battery when it no longer holds sufficient charge to meet your needs.
At any rate, this is common practice across almost every computer manufacturer who sells extended warranties, unless you purchase a plan that explicitly highlights battery coverage as a feature of the warranty. Some, like Best Buy's Black Tie protection, limit battery replacements to one per the duration of the warranty. I am sorry that this was not apparent when you purchased the warranty. Keep in mind you always have the option to call AppleCare and cancel your protection plan for a prorated refund.

What is REALLY causing the decreased battery life on my 4S?

Suffice it to say that I've seen all of the related posts. While I'm glad to see that I'm not alone, none of those posts really seem to help me, so I'm putting my own post out here.
I can't say exactly when the problems began, but they definitely started getting noticed by me AFTER the iOS6 upgrade. First, my phone just died at 16%, and came back on at 16%. Even though I calibrate monthly, I figured that it was time for another calibration, which I did after talking to an Apple rep and filing an actual case. She gave me the obvious party line - nothing wrong, calibrate once a month, close all background apps as much as possible, charge it to 100% then take it off of the charger, try to minimize email push/pull, location services, bluetooth, brightness, etc., etc. So the problems seemed to go away.
Today I leave the house with the phone at around 98%. Minimal activity while I am driving but it is trying to pull email occasionally on a rainy day where service is probably spotty. In any case, 20 minutes into the drive, I'm down to 75%, and by the time I reach my meeting location an hour later, I am under 50%. Any time that I'm not looking at the phone, it stays put, but even the slightest inquiry into email or using an app, I can literally see the battery level going down.
I decide to hit the Genius Bar at my local Apple store on the way home. He runs diagnostics on the battery, everything is fine (of course). He says AT&T, if coverage is spotty or inconsistent, and it keeps trying to pull email and the like on a rainy day, could definitely drain battery down. Makes sense, sort of, but a lot of times I'm on a WiFi connection and it's still draining battery. Yeah, I know, WiFi uses battery too. Just getting more and more confused. And this Genius tells me to keep the phone ON the charger, it's Lithium, it's forgiving, just leave it plugged in. Now my head hurts. By the time that I leave said Genius, I am plugged in my car and charging somewhere below 10%. Home 1 hour and I'm already back up to 76% but that last 10% or so is going to take forever. Normal, I know.
So as all of this is going on and my battery issues continue, or not, maybe I have no issues here, I can't help but wondering if some or all of this has something to do with the iOS6 upgrade? I didn't ask the question of the Apple tech on the phone, or the Genius at the bar, not that I probably would have gotten a straight answer like "oh yes, there is a known issue between battery life and the iOS6, just don't talk too loud about it " but I find it more than a coincidence that this just started happening around the same time. And by the number of posts, I'm not alone.
My question is, is it possible that the iOS6 upgrade is causing this newfound battery drain on my iPhone 4S, and shy of telling me to "reboot", "reset", "close all apps" or "watch my power consumption", what is Apple doing to address this/these issue(s)?

You are def not the only person with this issue. However, it is NOT because of the update. It is cause by your usage and how your phone is set up. I'm not trying to be a dick or anything, but they gave us new features that do require more attention. All power saving setting should be applied as they directed you. But you can also start by reducing your phones usage, when it "stays put". Start by closing apps you don't need running in the back ground. Turn off location services for apps you dont need... As an example, FB allows you to post a status and include your location... But how does it know your location...? cause its ALWAYS checking through out the day as you travel around so that it finds your location quicker by looking at your last known location. Then you can also start by setting your screen brighness to auto. Even though its on "auto" you determine the brightness that it should use on auto. So dim your screen some. Even a 25% reduction will add an hour or more to your phone. Turn off notifications you don't need.... Even if you dont look at them, they still light up your screen and suck battery life... You can also set your notifications to alert you once and not twice as its set as a default. If your using "find my friends" and you have a buddy who is a little too hyped about the app and stalking someones movements, then that location tracking is sucking the life out of your phone... Just as an example... Lets say your using it, and your buddy added you. If you buddy thinks his wife is up to something and hes stalking her movements, every time he goes looking to see what she's doing, he's also checking on you.... Make sense??

Swollen Battery (2007 Macbook)

I recently went with out using or charging my 2007 MacBook for about a week, and when I want to use it I found that the battery was 100% dead. So I plugged it into the charger over night, and in the morning there was no progress the light on the charger was still green. So then I left it on the charger all day and came home to find that the battery was swollen, and still no progress. What do I do?

Wingfield_95 wrote:
Is there any safe way to power it up with out using the battery and just the power supply?
Absolutely NOT, NO
Don't dare use it in its current state
thats lithium pack swelling. Turn it off, dont dare use it in its current state.
keep it in a cool place until you can get it into the shop.
Contact Apple ASAP for appt. for replacing the battery.
ComputerFixer
You can remove the battery from the unit
Dont, dont, dont recommend a user remove a swollen battery
Off-gassing /swelling of a battery has no bearing on the AGE of the battery, and Babowa rightly didnt indicate that was the case.

Swollen Battery MBP mid 2010

Hello.
Today I've noticed that my battery in my MacBook Pro has swollen. The battery doesn't work for about a year so I worked on the cable all the time and I bought a new one and replaced it. My question is: Is everything ok with that? I mean am I doing something wrong? I don't want to destroy the new battery maybe with broken charger or something? Have someone got this kind of problems with the battery?

Please see http://store.apple.com/us/help/recycle#battery. If you do not have a close by Apple Store, you may be able to mail it, if you contact the closest Apple/AASP location via phone. To reiterate, do not use the SWOLLEN battery under any circumstances.

Swollen battery and 'replace now'?

So in the last week or so, the battery of my macbook pro 7,1 (bought feb 2011) has started to swell, making it impossible to right click/drag items. Then today, it starts to show 'not charging: replace now' notification. I know that in case of swollen battery, they replace it even if it's out of warranty, but perhaps they won't because the cycle count is over 1000 already.
Do I need to bring in my laptop to nearest Apple store? Problem is I have misplaced the receipt.
Could I just come in and ask them to order a replacement and will they install it for me?
Anyone has any idea how much it costs to replace the battery here in Australia?
I'd like to call a support/helpline, but there doesn't seem to be a number that I could call and I'm not covered by the online support because apparently from my serial number, it's manufactured over 5 years ago (?? go figure).
Thanks.

An appointment at the genius Bar at an Apple store for an evaluation is free, in warranty or out.
Many of the batteries run about US$130, that one may be a bit higher.
They will do what they can, but do not expect miracles such as a free battery for a five-year old computer. If they feel it is a safety issue, they may have more latitude.
Apple wants you to be a happy customer, if possible. Folks who scream and threaten to sue everybody will never be happy customers, so they are unlikely to get a break.

Swollen battery not being replaced by Apple

I have macbook with swollen battery, quite dangerous since the casing of the battery is coming down, so when I keep it on my lap, it is not flat anymore. Battery is woking, and I have taken great care over the years to keep the battery charged/discharged cycle going.
I spoke to Apple support and they said they need to get it checked with service center and they will replace it. I went to service center, and the service personnel said I need to have Apple talk to them directly!!! So, I could not get anything done at the service center.
I then spoke to Apple support again on phone and now they say, since the computer is outside 3-year window, we understand that it is dangerous, but we like you to pay for the battery replacement!! I have to pay for the replacement of battery that is functional!! I certainly do not want to pay for battery because I have a working battery, but Apple refuses to replace it even though it is dangerous to use!!!
I am quite certain this is wrong from Apple, please advise what should be done.
Thanks.

Yeah the batteries being swollen aren't good at all....but you will have to pay for something like that for any company really. It's not under warrenty so yes u will have to pay for service charge. It's either that or get a new laptop.
The battery isn't "unsafe" if it's swollen. It swells to reduce built-up pressure, which yes bends the case. But you have to understand that companies don't give out free things for repairs all the time. It's like me going to ford with my '06 focus and saying my gasket went...replace it for free pls...but they will laugh because i'm out of warrenty.
On the other hand I hope you get something resolved.

Swollen battery on macbook pro 17"

swollen battery on macbook pro 17", laptop running hot, can I remove the battery and still use my computer with ac adapter? Also, what is normal temp for laptop?

Yes, you can remove the battery, but if we're talking about a unibody system, you'll need to take it somewhere to have it removed. The batteries are locked in by a rather unique screw. That's because the under side of the battery is soft and can be easily punctured.
But you can have it removed and keep on using it. It will obviously shut off immediately if power is lost, but otherwise there's no issue. And a normal temp is that the system should only feel slightly warm to the touch.

Bulging trackpad, swollen battery? Help!

The trackpad of my 2010 MacBook Pro has suddenly - and most ominously - bulged upwards! From looking around online, I believe that it's due to a swollen battery. I asked my local Apple Authorised Service provider about this and they say (1) it'll cost upward of $400 to service and replace the battery and trackpad (2) Apple doesn't replace swollen batteries free even though it's a manufacturing defect.
So here are my questions:
(1) is it true that apple won't replace the battery even though it's a defect?
(2) Would it be safe to carry the laptop on a long distance flight? Will the air pressure affect the swollen battery in any way? I don't want it exploding! I live outside the US, but will be traveling to the US soon so thought I might have better luck with the Genius Bar in CA.
(3) any words of advice on what's the best option in my case? My laptop is nearly 4 years old, in otherwise great condition and working well.
Would be grateful for any help! Apologies if this has been handled elsewhere - am afraid I'm a bit of a doofus at all things IT....

First open the MBP and take out the battery. You will need a #00 Phillips driver and a #0 Triwing driver to extract the battery. The Triwing driver is difficult to find. Check Amazon. Once removed, the trackpad may be functional.
Monappl wrote:
(1) is it true that apple won't replace the battery even though it's a defect?
It is not that unusual for an old battery to expand. It has lasted 3 -4 years of service which is not out of line. I doubt that we are dealing with a 'manufacturing defect'.
(2) Would it be safe to carry the laptop on a long distance flight? Will the air pressure affect the swollen battery in any way? I don't want it exploding! I live outside the US, but will be traveling to the US soon so thought I might have better luck with the Genius Bar in CA.
If possible, take the battery out as I suggested. The airplane ride should have no effect, but the battery may just expand more regardless.
Ciao.

Bent frame caused by swollen battery?

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