Bent frame

Finally 1.83 has arrived. Compare to my old 1.5Ghz Albook, this one is beautiful and superb in every aspect! It's so nice and much better than I'd expect or even hoped!
...only, when I opened the lid, I immediately found part of aluminum casing (narrow part between screen and display) is bent... It doesn't seem to be a problem for operation, but the plate is just making a small mountain at about F9 key...
Can this be replaced at local Apple store? I mean, maybe in a few weeks, many Apple stores will have MBS (I locate NYC by the way), and I want to minimise the hussle of replacing (well, if they'll replace!). So, if I can just bring this machine to an Apple store and be replaced with another one. I got this via Apple online store.
I can possibly live with this tho... so if there's a relatively safe way to straighten the bent part, I may try it myself and avoid all the hussle of replecing at all...
Other than that, it's just gorgeous. There is the hum noise but it's very very very small and not annoying at all. Speaker does distort at the max volume but I think they sound not bad. Yes, they are laptop speakers but actually, I even think the sound is improved; at least they are much better than my old 1.5Ghz. One thing, I wasn't too impressed by the quality of iSight picture but maybe I need more light source get a better image. Speed is enough with stock 512MB so far (not doing anything heavy yet)

It is best to immediately contact Apple when you notice an imperfection right out of the box.
Apple makes it their policy not to repair cosmetic defects. Even those that the machine came with. In my conversations and dealings with them, they are more likely to indicate that you may have damaged it.
So, I would have called them the very minute I opened the box to complain about the defect. This is the only way you could prove to them that you may not have done it yourself.
If the delivery time is only a matter of minutes before your call, then the odds of you having broken it in that time are less likely.
But, if you wait a day or two to notify them of the problem, then they'll be more inclined to insist that you may have broken it.
I've only gotten them to fix one cosmetic problem (on new hardware). That one repair was made because I had called within the hour of my machine arriving. I insisted that they document the damage, and eventually got it repaired.
The local dealer said that Apple would not repair it (I had it to the dealer within an hour after my call to Apple for another problem).
But, after the dealer fixed the operational problem, he did eventually agree to order the replacement face-plate (front bezel on an iMac G5) since I had already gotten Apple to say they would.
So, when it comes to things that could be your word against their speculation, calling in immediately is always best.
If you have already had the machine for a day, you may already be on your own there. But, I would call right now (this minute), and check anyway. The sooner you call the better.
And, do not attempt a self-repair. If you modify the damage, it will be far more difficult to convince them that the damage was already there. For example, if it bends-up now, and you press down on it, you may get a "wave" that indicates tampering instead of manufacturer defect.
An additional consideration is your warranty. Apple has many times denied warranty repair to others (citing user damage from a drop as a suspected reason for failure). So, any dents or dings you allow to be present on the machine may later void your warranty if the tech thinks it may have been dropped.
I had a keyboard that cracked on it's own, and the Apple person insisted that I would have had to drop it for that to happen. But, the keyboard had always been tied to my desk with a very short amount of loose cable. So, it would be impossible for it to fall (since it couldn't move more than 2 inches). So, after some arguing, they agreed to let me take it to a dealer for visual inspection.
They told me that the dealer would have to rule on whether it was a user caused break or a failure in the plastic. I asked them how he would be able to determine such a thing, and he said he did not know. He just said that the dealer would have to decide what he thought. So, it leaves you in the hands of the persons best guess, and if they think it more likely you broke it or not.
Fortunately, this dealer has been to my house and seen how everything is kept (during on-site repairs). Otherwise, it would be unlikely to convince them that it really did just break on it's own. Sometimes things happen that really are not our fault.
Anyway, I hope this helps. Best of luck to you.

Similar Messages

Bent frame caused by swollen battery?

Hi,
Wanted to know your opinion about two issues I've got with my 1 month old iPhone 5:
1.
The iPhone which was in a hard-case from day one - magically developed a bent on the left frame side.
Yep, a well keeped device that never suffered any damage (never fell, no one sit on it).
Since this bent is only on the left side (the right side is perfectly straight) - It might be a swollen battery.
But hey, its a great thing that the battery is non-replaceable so I have no idea to tell right?
Apperantly, my warranty voided, it doesn't matter if its the battery's fault or mine.
2.
I live in Israel, so iPhone are being officially sold through the local carriers.
But guess what, they're only selling phones and providing warranty replacements.
If your phone is borken - they won't fix it.
Apperantly Apple has no repairing service for iPhones in Israel (they're only selling the devices).
Apple representative basically told me that I have nothing to do with the phone - so my only alternative is 3rd party labs.
Yep, that's Apple official policy. They're only selling iPhones through resellers, They're not providing repair services.
Your iPhone got broken? Well, buy a new one because no one will fix it.
Maybe someone here have an advice what to do?

Support for the iPhone in Israel is provided by the authorized cell carriers. See:
http://www.apple.com/il/support/iphone/contact/
I don't read Hebrew, but all four have what appear to be iPhone support pages on their web sites. If you purchased your iPhone from one of those four carriers and that carrier refuses to provide service, try calling Apple Support Israel at (44) 0844 209 0611 and ask for assistance in getting your problem resolved. You may have difficulty convincing anyone that a bent frame is not due to user damage, but you can talk to them and see what if anything you can work out.
Note that no service provider repairs existing iPhones; Apple's policy is to replace the iPhone entirely.
Regards.

Slightly bent frame on T61, causes many creaks and flexes

After using my Thinkpad T61 for about 2 months, I just knew there was something that didn't feel quite right about the build quality. The palmrest showed a noticeable amount of flex, and one of the rubber feet was elevated 1-2mm off any flat surface (only the center part would touch the table). This basically meant that the frame wasn't completely straight on my Thinkpad.
I compared my Thinkpad to 2 from my friends; one is a 14.1" just like mine (but integrated graphics) and shows absolutely no flex in the classis. The other, a 15.4" T61, showed a very slight bit, but much less than mine.
What will Lenovo do to fix the bad build on my T61? I am in college right now, so it would be inconvenient unless Lenovo could cross-ship me a new unit. However, the bad build quality on mine really annoys me, especially with the Thinkpads' reputation for great chassis quality. The entire right side of my laptop literally moves up and down about 3-4mm if pressed on, even lightly.
Also, would Lenovo let me keep my HDD? That way, I could just pop it into the replacement without having to worry about backing up work or re-installing Windows all over again.
P.S. The headphone jack on mine apparently seems to be a little faulty also; I have to orient my headphones at a very precise angle, or I hear a lot of hissing in the background.
Thanks in advance
Here is a picture of the "bent" right side; notice that the rubber feet don't make full contact with the table. I've tried this on many flat surfaces and it creaks and flexes whenever I put my right hand on the palmrest.
Picture of right side; notice the elevation (Picture was taken from below so in reality it is WORSE ...
Picture of left side; notice it makes full contact with table
Message Edited by myang322 on 10-18-2008 01:48 PM

Hello,
yes, the T61 have got some flex at the right side above the hdd.
R models are heavier but have little flex, the T model are made out of very light
and carbon enhanced plastic materials. You can try to put a piece of thick paper under the palm rest.
The chassis and audio problem have to be repaired and I would suggest to send it to depot.
Please mention your palmrest flex also.
You can dismount your hdd to keep it at home. It´s a CRU (customer replaceble unit).
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Bent frame on new MacBook. Suggestions?

I dropped my new Macbook and bent the bottom back left corner. Now when I set it on a desk it rocks when I type.
Can anyone recommend a cover that will alleviate this issue?
It was in a $70 bag I bought at Apple when it fell. Not a crisis/no obvious screen or interior damage. I do a lot of typing and it would be nice to not experience this problem.
Thank you

If you impacted it hard enough to bend the frame, you may have internal damage. I dropped a MBP once, and though it continued to work fine for about a month, it finally died of a logic board failure. So you should be prepared for that, and should be aware of the fact that the repairs will be at your expense.
As for a cover, I doubt any will fix the problem. Perhaps adding a thicker rubber foot on one corner could make it useable.

Bent Unibody Frame (on 17" MacBook Pro)

Hi,
I was just wondering if anyone else has had an issue where their MacBook Pro has suffered from a bent frame right above the ethernet port on the back left hand side of their laptop. I had my laptop in my Axio bag which was in the trunk of my car, nothing fell on top of the bag. It took me about a day to realize that the frame was totally bent .
Regards,
pellmell

I agree that this particular bend doesn't look like something one could cause by picking the machine up one-handed. But I don't agree that bending the screen back too far could have caused it: I don't think the screen assembly is strong enough to have applied a force that could cause this. I think the screen would break loose from its hinge assembly first. My theory is that this damage was caused by a glancing blow to the corner of the machine from its underside, quite possibly while it was in its bag. But such speculation is neither here nor there: the damage is done, and the machine needs a new top case.
The lesson to take from this is that where the case metal is thinnest, it is also weakest, and the very thin aluminum membranes above and below the Ethernet port are the thinnest and weakest points of all. To keep the machine safe and intact, you must take special pains to make sure no untoward stresses are ever applied at those points, knowingly or accidentally, in transit or in daily use.

Xperia Z3+ frame bending while talking in phone

Have anybody else experienced that the frame bends while talking in the phone? I was able to bend it back to original form but what will this do to the waterproof seals?

I have experienced the same fault in my xperia z3+. It was very hot when I made a call with it and when I put it down after the call I noticed it was bent. The engineers took 8 days to come back with a very dissapointing "customer damage" decision, even though i was assured by the manager of the store that it was obviously not customer damage. Ive had all the Sony models and have had no issues until this. Have you managed to resolve your own issue with the bent frame?

My iPhone 5c screen is lifting at the corner and the store says it's my fault even though my phone is in an otter box and is in immaculate condition. The manager insinuated that I bent the frame to get a new phone!

My screen is lifting in the corner and the phone is in an otter box and in immaculate condition. Took it in and the manager told me that it's my fault and insinuated that I bent the frame on purpose to get a new phone! I just want my phone fixed. I don't want to pay 300 for another phone when they have already fixed the screen once as it wasn't working.

So call AppleCare and ask to be transferred to customer service and talk to them.

Macbook pro, frame is bent next to power outlet. How should I fix it?

The frame around the power outlet is bent. It still charges. Should I try to straighten it out?

Without significant disassembly you cannot get it back to 'as new' condition. You can though improve it where the case meets the keyboard. To do this successfully you need good to superior mechanical skills ie. and intuitive understanding when you have bent aluminum enough without cracking it. If not, do as suggested by others , leave well enough alone.
The keyboard will have to be removed. If you go to the OWC website and look for HDD installation videos for your MBP, it will be the same process. You need will need a 00 Phillips head screw driver and maybe a # 6 Torx driver.
Once the keyboard is off you will need a couple pieces of thin but stiff oak or perhaps plastic that will not mar the aluminum. (I suspect they should be about 1.5" long) These may have to be modified to fit the case, both inside and out as the situation requires.
You will need vise grips. (you can also use a small C clamp)   Position a piece of oak inside the case and a piece outside the case. Take the vise grips and adjust them so that they just start to compress the oak against the aluminum case. Keep tightening the vise grips until the aluminum case is straight.
When you release the vise grips there will probably occur a slight bend. Take one of the oak pieces and whittle or plane a convex surface.   Place that convex surface where the bend is protruding (probably on the inside based on the pictures) and put the strait piece on the out side and again use the vise grips to flatten the bend.
If it is not straight enough to your satisfaction, create a slightly concave surface on the outside piece. What you want to do is to bend it just far enough where it will become straight when you release it. Therefore do this process in small increments.   If you over do it you are likely to create a bend the other way.
Aluminum is readily subject to metal fatigue so you cannot keep going in and out. You essentially have one shot at doing this.
Ciao.

Should I replace an iPad Air 2 of which the frame has been bent?

My 64GB/Cellular iPad Air 2 is about two months old. I'm very careful with it. It has been in an Apple SmartCase from day 1.
A few days ago, I noticed the area around the front-facing camera was slightly (perhaps a few millimeters) protruding out of the SmartCase. In just that area, it looked as though the top-half of the frame was becoming separated from the bottom-half of the frame. I could press the frame down but it immediately protruded again. I figured the adhesive had failed, resulting in the separation. There are no other apparent issues, not even with the screen.
A staff member at the Genius Bar of my local Apple Store took the device out of the SmartCase and proceeded to show me that the back of the case was sightly bent, only at the top. The staff member told me this was not a warranty issue and that my only options were to live with it or to have it replaced, out of warranty ($$$). As a courtesy, the staff member immediately ordered an out of warranty replacement. I'm at a loss as to how this happened, especially since the case was not (and still is not) bent in the slightest; the staff member said is entirely possible with the SmartCase. The only thing I can figure is that the SmartCase and the device experienced minor stress while in in my travel bag--enough to bend just the device.
Upon returning home, I exerted slight pressure on the frame such that it now looks completely straight, resulting in the apparent elimination of the separation. If I didn't know better, I wouldn't think anything was amiss.
My SquareTrade insurance policy covers replacement of the device, with no deductible. The remaining ten months of the manufacturer's warranty would be transferred to the replacement device. The staff member told me the replacement device has never been used; yet it's presumably not "new". Is it likely that the integrity of my original device has been weakened such that I should go ahead and replace it?

If you're going to get a 'free' replacement...as in with square trade, I say go for it. In the future, let's say you have issues, any signs of visible damage can be a reason to decline coverage under the warranty, even if that damage has nothing to do with the malfunction.
also, if the seal is broken its' possible that dust and moisture can get into the guts of the iPad, possibly causing future issues

My iPhone 5 has a bent top frame

Hi all,
I have a black & slate iPhone 5, and it has a massive bent / bumped parton the top.
Is there anything I could do about it? Or do I need to repair it?
Thanks, Alex.

I just noticed an issue with my iPhone5 a few hours ago, the protective case I've had on it for well over a year, popping loose on the side near the volume buttons. So I took it off and noticed a bright white glow coming from the screen and the body of the phone itself. Nothing cracked, the screen is partically seperating from the phone (press down hard enough on that area, you get that LCD fukny color " fluid / wave" effect. Beats the heck out of me, I honestly never drop it, I treat this thing so carefully.
Ugh, I carefully taped it down / cover the exposed area with electrical tape and put it back up in the case. Again screen is not cracked at all, it works, it's alost like the screen warped and seperated for some reason.
I'll head to Apple tomorrow and ask if they can do a quick fix, maybe a cheap one...if possible? it doesn't make sense to shell out $269 now with a new phone coming out in a few months - Was planning on getting it anyway eventually...just not on day one.
Ah well! Just no idea why it happened.

The battery in the iPhone4 has swollen up and pushed open the iPhone. The back glass has popped off and the inner frame is bent out of shape to accommodate the swollen battery.

I first noticed it was not holding charge. Then it would only work when plugged in. I bought a new iphone5s. But i went to give this one to someone else to use and discovered it had done this:

My iPhone 5 did the same thing and the batter kept shutting off prematurely. I took it to Apple today at lunch and they said they have a program to replace the swollen batteries at no cost to the consumer. I should get it tomorrow, they had to order it. I would ask Apple again if you aren't getting the answers you are looking for.

My nephew knocked over my 27" iMac, it cracked the screen and bent the frame. Is this fixable? Thanks.

Got home the other day to find my computer on the ground by the fireplace. turns out my 3 year old nephew had just knocked it over. Hopefully its not totaled. If so R.I.P. iMac. Thanks for your time.

If you're in the US, find a service provider (Apple store or AASP) near you at
http://www.apple.com/buy/locator/service/

How can we get Apple to address bent iPhone 5 problem?

I have a bent iPhone 5. The device had gentle wear and was enclosed in protective case. AT&T told me the bending indicates a manufacturer's defect and I should get a replacement from Apple, but Apple's online and Apple Store representatives refuse to accept responsibility. They will not acknowledge that the alumiumum frame is inherently fragile, more so than previous iPhone frames, and the device requires a higher level of caution.
Consumers around the world report the same problem. See below.
http://www.ubergizmo.com/2012/12/is-the-iphone-5-prone-to-bending/
http://forums.macrumors.com/showthread.php?t=1459792
http://forums.macrumors.com/showthread.php?t=1459792
Apple promoted this device in part as a triumph of engineering. Thinner, yet very strong.
So what does it take to pressure Apple to acknolwedge this product defect? And make good with its customers?

Shame on you apple! I have been an avid Apple fanboy for years. I have owned all iterations of the iPhone except the iPhone 4. I have always believed in your products. I have sold five times as many of your products by word of mouth than I have bought, and believe me, I have owned pretty much anything with your logo on it that has been produced in the last eight years. You were always a little bit behind the cutting edge, but I always bought your products because they simply worked. Under the reign of Steve Jobs you did a superb job ensuring your products became extensions of the human body, synchronously living our day to day lives with us, device in hand.
Then I bought the iPhone 5. From the first second, I was a proud owner of a new idevice. It immediately was placed in an Otterbox, where is stayed between cleanings. When in the car or at work, it sat in a dock. When carrying it, it was religiously carried in my front pockets. Then when I took it out to clean last week, I noted my phone was bent. Everything works fine. Except for the contour of my leg impressed into the phone. It is immaculate.
After a few minutes of searching the web, I was overcome by the numbers of blog posts, discussion board posts, and even youtube videos chronicling the woes of once happy iPhone 5 owners who are distraught about the conditions of their 200 to 400 dollar relatively new phones which are bent. After visiting the apple store and being shunned by the manager, I was beginning to get the feeling that this was not the same apple company that would stand behind their product as they did in the past. Apple's official response is that they do not cover physical damage resulting from abuse to the phone. They do not consider their flubbed soft phone as a manufacturer's defect. I was offered to repair my phone for 229 dollars. It's not that I don't have the money. I refuse to pay that on principle. Again, shame on you apple!
After speaking with management in their technical support department, I was offered a 50 dollar credit to use at the apple store on a new product. I was essentially told they apologized for my inconvenience, but there is nothing they can do. And oh by the way, you can't use the certificate towards the repair.
So at they point, I have lost all faith in Apple. I have seen the gap between Apple and Android rapidly closing. The apple ecosystem it seems has simply grown too large. They have forgotten the roots laid by Steve Jobs in which the bottom line was user experience, not profit. The adage, if you build it, they will come was what made you the juggernaut you have become.
My stable of Apple products is getting old. It is time to replace my original iPad and the seven year old iMac in the office isn't too far behind. Unfortunately, the sour Apple which I have recently eaten has me looking towards Google and its products. Their cloud based products are getting pretty cool and my 1000 plus employee company has just made that jump also. Migration is making more and more sense. It is no wonder your stock price has gone down around 400 dollars a share and your earnings remain flat.
I am putting this out there in the hopes it is actually read and heard. Leaving you, Apple, it one of the hardest breakups of my life. I hope you change, I do! I would still take you back if you got back on track, only I am skeptical that you won't be able to see past the arrogance you have developed now that you are too big for your britches.

Is iPhone 6 bent problem serious?

I have an iPhone 4 since 2011 and decided to upgrade to iPhone 6, but i've heard (on the internet) new iPhones will bend easily. Is this true? I don't put my phone on the back pocket.
Thanks.

Think what you want. As I mentioned, I was skeptical too. And I'd heard that it was only a problem on the 6 Plus. The bulk of the media attention occurred before I was able to pick up my backordered iPhone6 and I still decided to get it. I haven't watched any youtube videos related to iPhones bending. I'm not interested in watching anyone purposefully cause damage "for fun." Certainly I agree that some amount of force must have been involved in my phone warping. Whatever force I exerted during the course of use couldn't have been much though and there was no obvious event that caused damage. I should also mention that it wasn't bent in 2. The glass wasn't damaged at all and the phone was fully functional, but after 2 weeks it was slightly curved near the lower volume button. Any amount of bending on an electronic device is alarming to me. When the Apple tech removed my sim card, the sim card tray was also bent, which surprised me and the tech. The pressure tests done in the middle or one end or the other of the phone may pass with flying colors. But it seems possible that there is a lack of reinforcement around the cutouts in the frame where the buttons are, allowing some flex in that area. Or maybe I just got a bad one. Either way, I'm handling the new one like fragile crystal until I get it into a heavy duty case... and I kind of miss my old iPhone.

Iphone frame

can i buy a new mid frame on the iphone 5 because the very top of my frame is slighty bent and when i have a screen protector on it and then i take a phone call it comes off

Officially? No. iPhones are not serviceable. Plus, there is no "mid frame". The thing has just two parts to the case: the front glass touchscreen and the back case. If you still want to go ahead and destroy your phone, knock yourself out: http://www.ifixit.com/Guide/Installing+iPhone+5+Rear+Case/10899/1

Bent frame

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