BES and Redirector

Hi,
I'm having a really hard time with this and I'm reading conflicting information.
I had a BES account but I'm no longer on the company BES. I wiped my device and everything is running fine using BIS, except no corporate email. The only two ways I can get corporate email is with a BB and using Outlook (at office or VPN). OWA is available but I have to be on the corporate network.
Today I decided to try Desktop Redirector. I uninstalled DM, re-installed and set up for redirector. I have it running, see messages pending to send/receive. The status shows as "verifying forwarding address". I did some reading and tried suggestions to correct this without any luck.
I called AT&T and they tell me Redirector still needs to be on the corporate BES; it will work with the AT&T BIS plan. RIM KB00011 also say "The BlackBerry smarthphone user account has not been added to the BlackBerry Enterprise Server." as a cause for this problem. However, from my reading on various forums, I'm seeing others say that you don't need to be on the BES, and, BES isn't required for Redirector as it works in lieu of BES. From my limited understanding, why would I even want Desktop Redirector if I was on BES?
So, if some can tell me if BES is required for Desktop Redirector or help in solving my "verifying forwarding address" problem, it would be greatly appreciated. Thanks.
Regards-Michael G.

Thanks for the suggestions.
OWA is only available on the corporate intranet so you have to log on with a VPN connection. BIS wouldn't be able to get to the internal web site. I tried just to be sure.
Yes, I read that KB. AT&T is giving me somewhat conflicting information saying that when there is a BES, you have to be enabled on it to use Redirector. That is mentioned in KB00011 as a cause for this problem (not on BES) but I've been reading others have been successful without it and it isn't needed. Seems to me why would that be a requirement when BES is wireless anyway.
Someone in another forum suggested that I still need a BES account enabled on the AT&T service; I just got off the phone with AT&T switching from BIS back to BES. I'm still not getting anywhere and have "Verifying forwarding address" in the Status box. Did a battery pull, shutdown the PC, reconnected the BB, conencted to DM and have redirector running and outlook.
Why no BES now? Corporate policy changed. I'm a contractor and this client provides me with an email address on their domain. I've had BES access for years but now they decided for BES you can no longer provide your own phone and service. I can get the client to provide me with a BB and service, but then I have to carry two devices - ok during a work day, but not off hours. That's a choice of last resort in my book.
Surprisingly, I'm finding it isn't that bad without BES. I'm using an ultalight with 3g card to check email a couple times during the day when I'm in the field. For real emergencies, they have my phone, email (corp with outlook and personal via BIS), BB Messenger and SMS so it isn't like they can't get me. I especially like not having the restrictive corp IT policy on the BB and there isn't nearly the level of distraction on off hours.
I happen to read about redirector and thought it might be nice to have. I figured I'll make a reasonable attempt to get it working. If I can' great, if not, it isn't a big deal.
Regards-Michael G.

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Occam's Razor nearly always applies when troubleshooting technology issues!
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Errors trying to Invoke web service using BES and SIF

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Error Activity Label
Error Assigned User
Error Item Type
Error Item Key
Error User Key
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Error Name
Error Notification ID
Error Result Code
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Error Monitor URL
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params=fR9VOZbtfJEdYQNb645CRU3kD39os3CZwt7XUpbOYb1RImgFkWaeDFEV0SCaVn1M
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Administrator Role          SYSADMIN
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Error Person ID
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Cheers
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Hello Owen
I am experiencing the exact same issue as you are (missing payload) when invoking a web service and was wondering if you have resolved this issue or gotten any new useful information?
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kjhurni wrote:
> Okay, our cluster setup in NetWare (yes, still NetWare cluster) with
> Groupwise 7.0.3 we have unique TCP ports for the client/server (like
> 1677-something). Even though each clustered node has a unique IP and is
> running in protected memory.
>
> That being said:
>
> We'd like to enable SOAP for use with BES and GWArchive.
>
> The issue/question:
>
> Do either of these figure out the SOAP port for each PO? Or must the
> SOAP port be the same among all the PO's for BES to work properly?
>
> If the SOAP port must be the same (I'm not the BES admin, so I don't
> know if the setup lets you specify just one port or if you can defined
> them per PO), can you run multiple POA on the same physical host (keep
> in mind, this is clustered with protected memory) and use the same TCP
> port # for SOAP?
>
>
I haven't used BES, but in general there's no auto-discover method for
SOAP ports, so yes they'd probably have to be the same port.

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I have 11 users on BES and exchange 2003. Of these 11 users 2 cannot send email from their 8120's because they are part of the DomainAdmins group. They are reluctant to set up another account to sync to as they are unable to remove their DomainAdmin permissions. I have one user who is using Desktop Manager and the redirector on his PC and it is working fine, the other user is using a laptop as his workstation and is not connected to the LAN 24/7. What I would like to do is set up one PC running Desktop Manager and the redirector for these 2 users and have them sync through an accounts set up on the exchange server both running through this one PC. My question would be is this possible and if so how do I do it.
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Hi there!
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KB15049 What is BlackBerry Desktop Redirector
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Browser on 8310 SmartPhone Edge comes up with Critical Error and cannot be used, help please?

Hi, my name is Sater and I'm the lone I.T. guy for a small medical device company (about 40 ppl) based in Fremont, CA. So...
All of a sudden my vp of marketing comes in and says that he can't use the Browser function on his BB (8310 SmartPhone Edge) anymore. Naturally I'm intrigued, but this is a very strange error that pops up. It doesn't matter how many settings I go in and change, there's no budging it. Here is what it's telling me...
"Unable to connect to the selected Mobile Data Service, please try again later. If the problem persists please contact your administrator."
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So basically AT&T said they couldn't do anything and that I would have to contact our outsourced providor (TheMessageCenter.com, since we ran both Exchange and BES through them before we switched) back to get the settings cleared off the BES server hosting his phone Pin and info. I called them up, (mind you we had been away from TheMessageCenter.com for a good couple weeks now) and they claimed they had no other active processes running for our company anywhere on their BES servers or frankly, ANYWHERE lol. So naturally he's looking at me to fix this, and I am seriously stumped! Should I do some kind of Factory reset? If so, how can I load all his contacts/settings back the way he had it? Any help on this matter, (especially if treated as urgent... I know you hate to hear that, but I said it for all you I.T. guys haha) would be GREATLY appreciated!! Thanks
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Sater K.
Systems Administrator
SpineView Inc.
Fremont, CA 94539

Hi,
The browser icon uses the BES service, unless you have signed up for the BIS ONLY servcie, wherein you get access to the internet through RIM's servers.
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The MDS is a service running on the BES to authenticate you. (and thus the error)
So, No BES = No Internet access using the Browser icon!
So, I need a little clarificatuioin.
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It sounds as if you moved from one third company BES to another third company BES... Is that right?
If so then contact your New BES and ensure that they allow ppl to use the MDS servcie for internet access (Most companies charge extra for that feature! - Because they can!).
If your hosting the BES (Now), and it was Themessagingcentre.com before, then you need to Reactivate the Handset for the new BES. I have a feeling that he is now getting the emails through the BIS service and the handset wasnt wiped and so it is stil trying to access the old BES....
So can you please give details such as:
BES - where was it hosted:
BES - where is it now hosted:
NEW BES: Is the MDS service enabled and can people currently use it to browse?
Have you tested with other BB handsets to ensure you/user are clicking the same icons on both handsets (most ppl do different things to access in their own way, so simply asking them if it works doesnt help!)
The alternative is to use the expensive WAP browser. It will work but will rack up huge charges.
Let us know how it goes...
Checked out my Blackberry FAQ's and Links to Needed Articles here
http://darkeen.homelinux.com/index.php/Blackberryfaq

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