Best Buy 100% Price Match Guarantee FAIL for Elite Plus member!!!

So during the Black Friday weekend I purchased a Dyson vacuum at a store.  I understand that Best Buy does not match pricing DURING Black Friday weekend.  So on 12/15 Amazon had the vacuum on sale for $26 less than what I paid.  Again, this is not Black Friday weekend but the item was purchased over Black Friday weekend.  So I called in for Best Buy to match the price.  I spoke with someone who seemed like temp help.  It did not sound like she was in a call center and she didn't know much and seemed to be IM'n with someone to get answers.  After initially telling me they would not match the price because the item was purchased during Black Friday I explained that it was no longer Black Friday and Best Buy policy does not obsolve them from matching prices for the next 5-6 weeks (the return date is 1/15/2015) from all items purchased over Black Friday weekend.  If so, no one would buy during Black Friday.  She said she would submit the price match and I would get an email letting me know if it has been approved.  I was patient and waited 2 weeks and nothing.  I called back and was told that the price match department was swamped and to please be patient.  So I waited till today to call back for the return date is in 2 days and still no price match email.  I am now being told that Best Buy only matches their own pricing if not at the time of sale AND they only match the price that same day when they can confirm the price. (which makes sense)  I'm also being told my price match was never sent to the correct department so it has been sitting in case # purgatory for the past month.  Why is any of this my fault?!  I spend over $3500 per year, year after year and I'm supposed to get 'Elite' service.  I know more than the people I'm speaking with on the phone!  I called in with a legit lower price, waited patiently for Best Buy to match, have now spoken with 3 different reps, been told something different each time about the price match policy (every time they were wrong) and now I'm being told because it wasn't matched when they could confirm the price they won't match the price?!  What am I missing?!
Total Price Match FAIL for Elite Plus member!!!  I can only image how people that aren't Elite are treated! :-)

Dear iamkraz,
Thank you for bringing us your business this holiday and for your continued loyalty to us as a My Best Buy Elite Plus customer. I am sorry if your recent experience has left you disappointed after the service you received. I would be happy to help clarify this for you.
Per our Price Match Guarantee, “At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped from and sold by these major online retailers: Amazon.com, Bhphotovideo.com, Crutchfield.com, Dell.com, HP.com, Newegg.com, and TigerDirect.com.” The only price match we would perform after the initial time of sale would be to a lower price in store or on BestBuy.com during your respective Return & Exchange period. You should have been provided with this as the reason for not receiving the price match when you were speaking with our support teams.
My apologies for any confusion this caused. I would like to get some more details from you about the conversations you had so I may properly document this here at the corporate level for coaching and training. Please check your private messages by clicking on the envelope in the upper right-hand corner while you are logged into the forums.
Regards,
JD|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • None of my Best Buys will price match!

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    So you are not following your own policy.....
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  • My Horror experience with price match at bestbuy for an appliance, HOW BAD WAS UR EXPERIENCE?

    My Horror experience with pricematch at bestbuy
    THEY ARE GREAT AT GIVING RUN AROUND FOR PRICE MATCH UNTIL THE COMPETING STORE RUNS OUT OF STOCK, THEY THEY SAY ITS OUT OF STOCK.   NICE TRICK TO SAVE MONEY BUT THEY WILL LOOSE CUSTOMERS.
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    So again on 3/13/15 i decide to call back and get Terry.  I asked if i had to repeat the whole story again and she was in a whole different world, not understanding a (removed per forum guidelines) thing.  so i asked for supervisor again.  So here I got Tod as their supervisor,  I asked if he got any message to call me back and he did not answer.  So he starts asking for my purpose, so i explained the whole story again and he says you have to take it up to store we cannot do anything that happened at the store.  you should take it up to store and complain up to senior level and see if they can do anything.   
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    THEY ARE GREAT AT GIVING RUN AROUND FOR PRICE MATCH UNTIL THE COMPETING STORE RUNS OUT OF STOCK, THEY THEY SAY ITS OUT OF STOCK.   NICE TRICK TO SAVE MONEY.
    I HOPE TO HERE FROM THEM.  
     (removed per forum guidelines)

    Hello TOMINATOR,
    Best Buy's Price Match Guarantee is a great way to ensure that you get the best possible price on exciting products. I was gratified to read that you were attempting to avail yourself of it, but quite disheartened by how your request for a price match was greeted at the store. Certainly we did not set out to disappoint you and I apologize sincerely for having done so.
    Our store associates should complete any price match request from you or our other customers as long as it in alignment with our requirements (see link above). While we do require that our competitor be in stock, the amount of the discount should never be an issue. After your interaction with the appliances associate, did you speak to a manager about his having declined your request? At what store did this occur?
    Please know that I'm very grateful that you wrote to us with your concerns and shared your feedback with us.
    Sincerely,
    John|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Still waiting for Price Match Guarantee refund to post to my credit card

    I recently purchased a Nikon bundle from my local best buy,   Upon returning from the store, I noticed that Amazon had the same product cheaper.  I called Best Buy's customer service on 09/08 for a price match guarantee.  The customer support agent was very helpful and told me that my credit was approved.  She told me that the credit should appear on my credit card in 24 to 48 hours.  Thirteen days and two case numbers later, I still have not received my refund.  Can someone tell why is this credit taking so long? Thank you in advance. 

    Greetings DOKLB,
    The purchase of a brand-new camera and accessories is by no means a small investment, so I can imagine why you'd be concerned!
    Based on what you mentioned -- as well as details I was able to locate using the e-mail address you used to register for the forum -- it appears there may be some confusion regarding how our Low Price Guarantee works. Specifically, customers must physically visit the customer service desk at their local Best Buy store to request a price match for any in-store purchase. This cannot be done over the phone, by e-mail or online, so our apologies for any misinformation you may have received. Additionally, remember that bundle offers are excluded from price matches under our Low Price Guarantee. For full details, I'd encourage you to refer to the following page:
    BestBuy.com > Help Center > Low Price Guarantee
    http://bbyurl.us/LPGFAQ
    That said, I've sent you some information. Please make sure to check your private messages when you can by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Need Phone Number for Elite Plus Members

    I have an issue that I would like to speak to best buy about.  Can someone please send me the phone number for elite plus members?  I don't have a card with the number on it.  Thanks.
    Sean

    Greetings seank80, and welcome to the Best Buy forum,
    As you may read in other similar threads, I am more than happy to provide our Elite and Elite Plus members with the dedicated phone line if they were to send me a private message with the below information.  You can send a private message by clicking on the blue button in my signature labeled "Private Message."  Otherwise, I would be more than happy to help answer any questions you may have about the My Best Buy™ program or your account.  We can discuss that once I receive a private message.
    Name
    Phone #
    Email address
    My Best Buy™ ID #
    Thank you for posting and for being a My Best Buy™ member!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Frequent Best Buy customer--but won't be for long!!

    I want to know where I can bring my complaint.  I will be looking for a response, and I will continue to post (and I want to make people aware of this, so not just on the Best Buy forums) and call until I receive an appropriate response.   I purchased a dishwasher at the Bridgewater Commons NJ Best Buy on July 18th.  The dishwasher was a Samsung, the exact one I wanted, but an open box, so it was discounted at about 50% off.  I was told it could not be delivered or installed for 10 days, so I said okay, fine, I will wait.  At this point, I had been without a working dishwaher for 2 weeks, and you can imagine, with a family of five, I was anxious for one to be delivered. Ten days later, the delivery arrives, and the delivery/installation company says "you may want to check this out, it's got some scratches."  I had thoroughly inspected it at the store, and it was PERFECT.  There was nothing wrong, and it was deemed to be in PERFECT condition, and WORKING condition by two store employess.  I did see the scratches, and they were not huge, so I said that I would take the dishwasher (meanwhile the store had offered to knock off another $50 to $100) and asked the installer to proceed.  At this point, he begins to remove my old one, and the new one comes in, and the other installer says "you might want to check this out--there is a broken part inside."  The installer recommends I don't install the dishwasher at this point, and so I call Best Buy and ask them what to do.  One employee has told me she will put this farther up the chain (to the escallation dept?) and I will receive a call in 2 to 4 hours.  I never do. The next day I am travelling, which makes it hard to call the store, be put on hold, get call backs, etc. but I call several times, and speak to Belchan.  He is the department manager.  He has no idea where the dishwasher is, and asks me what part is brokem (like I would know) and has no idea the dishwasher is even scratched.  He tells me there is no dishwasher that is comparable for that price, and so would I like to buy it new for 20% off?  At this point I ask to speak to the store manager, but Belcahn says that his store manager will only offer 20% off a new one.  Several times I ask to speak to the store manager, but they never put him on the phone; it is like they offer him a full staff of protectors so he will never have to actually speak to a customer. Finally, I decide that the original dishwasher is a great deal, and it is the one I want, and he has offered another $100 off, so I ask to have it installed anyway, and we can just order the part.  These conversations have taken course over a few days, and I am now 2 weeks from the original purchase. Belchan calls me back and tells me he tracked down the dishwasher, and it is unsaleable condition, so I cannot have the original dishwasher.  He again offers me 20% off a new one.  I again ask to speak to the store manager, and he is unavailable, so I ask for a call back.  I never receive one.  I am now 3 1/2 weeks without a working dishwasher.  I have not heard back from anyone at the Bridgewater Commons Store.  I will be spending the whole day tomorrow shopping for a new dishwasher (probably at another location) and looking for resolution with Best Buy.   My biggest issue, aside from the lack of call backs, and the promise of a working dishwasher at a given price is this: I have purchased a refridgerator, a wahsher and dryer, and a dishwasher all from Best Buy over the course of three months.  I have spent A LOT of money there.  Would they really want to lose my business?

    Hello cpestorious,
    Welcome to the forum. Living in a household of five people (could be more if the kid's friends are over) I can completely understand the need to have a good reliable dishwasher. Ours broke down about 2 years ago, and we were unable to replace until 6 months later so trust me when I say, I can completely relate to how frustrated you are right now. It sounds like buying this open box dishwasher has been quite an ordeal, and I'm very sorry to hear no one has been able to offer you a satisfactory resolution.
    Using the e-mail you registered on the forum, I was able to locate the order, and I will be looking into this further to see how I can hopefully turn this into a much better experience for you. We truly appreciate your business, and sincerely would be saddened if you chose somewhere else to purchase your appliances. I assure you I will be in contact as soon as I have more information. 
    Once again, I apologize for any disappointment this may have caused, and you should hear back from us soon. 

  • Best Buy did not honor my preorder for Smash Bros Bundle.

    I would like to place a simple complaint. A little more than a month ago, I placed an in-store preorder for the Super Smash Bros. for the Wii U Bundle, which included (1) Super Smash Bros. for the Wii U game, (1) GameCube Adapter for the Wii U, and (1) GameCube Controller. 
    I asked MULTIPLE times if the bundle will be available on release day, which was 11/21/2014. I asked store clerks AND customer service representatives and EVERYONE I asked said it will be available. I could have ordered from GameStop or Amazon but I decided to order from Best Buy because I trusted this store. 
    However, on 11/21, I went into the store and asked for my preorder. I paid the FULL $100+tax amount during the preorder. The customer representatives said they didn't have any and a manager came and told me that they will look for the inventory, and I should be able to get one. No problem, I thought, because I saw TWO bundles on the shelves right in front of me for online preorders. 
    I wait right there for FORTY FIVE (45) minutes. A complete waste of time and I was getting impatient but I was still as nice as I could be. They come back and tell me that they're sold out. WHAT? How can they be sold out if I see TWO bundles right in front of my eyes? I ask them if I can just have one of those two bundles. They said no, they're for online preorders. This is what I don't get. I literally paid the exact same amount. I waited in the store for 45 minutes just to be told that I am not allowed to take one of the bundles on the shelves. Why do online orders have a complete reservation? Why can't I, someone who ordered in-store AND paid the ENTIRE amount, get a reservation like that? I paid the same amount, went through the same process, and I even waited an extra 45 minutes, and they tell me I can't have it. If I ran a store, I would rather give the product to someone who is ALREADY agitated and someone who ALREADY waited 45 minutes. I would be MUCH less upset if there were no bundles at all in the store, and I was able to leave after 1 minute. It is MUCH less upsetting to see that bundles are sold out, rather than staring at TWO BUNDLES RIGHT IN FRONT OF MY EYES and NOT being able to have any. 
    Well, how do I proceed? They tell me they can refund my entire order, and give me a $10 discount on the game alone for my troubles. I thought, well, that's the same discount as the bundle itself, so it shouldn't be a problem. Right? That's what I thought too. I bought the game and walked out of the store, still annoyed but satisfied that I can just go back, play the game, and buy the adapter and controller later. In fact, why don't I just buy it right now? Best Buy ran out of GameCube Adapters before I even left the store. So I had to go somewhere else for it. 
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    SO, I would like to just place this complaint here. If I preorder something, I COMPLETELY expect to get it the day of release. I do not care about a $10 discount. I can give that $10 back if you want. I care about having a gamecube adapter that does not cost $100 online. So, Best Buy, where is my gamecube adapter? 

    Hello aoiara,
    Thank you for reaching out to Best Buy regarding you Super Smash Bros Bundle.  As I was looking into your purchase I found that Brian assisted you with your concerns through a Facebook conversation.  I am happy to hear we were able to address your concerns.
    Please visit our forums again any time with questions or concerns.
    Best regards,
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Best Buy/Shopki​ck Customer Service FAIL

    Over the past week, I made two major purchases in your store, totally more than $1400 in sales. I am a regular user of Shopkick and to say I'm frustrated is an understatement. 
    I purchased a computer on 4/19 for $900 from a knowledgable and helpful sales associate, but was not awarded the Shopkick points for this purchase, however. I contacted Shopkick who told me I needed to "return" the product to the store to have the points loaded onto my account. I did this on 4/23, and it still didn't work. I contacted SK again. They said they couldn't do anything if it wasn't run correctly through your store.
    I AGAIN drove the 1/2 hour to your store to get this straightened out. They reran it as an "exchange" because I couldn't return a return. Still, the points were not awarded. Now Shopkick is telling me that because the total on my exchange slip is showing $0, that they can't award me the points. They also indicated that it's Best Buy's fault that this is happening, which is even more frustrating. 
    I am at wit's end, because I'm owed over 2000 points on my shopkick account for this purchase, which is the equivalent of getting about a $10 gift card! I've now spent more than an hour and a half of driving, as well as time on the phone/email with your store and with Shopkick, to straighten this mess out. They said there is nothing more they can do, so I tried emailing Best Buy for help. Then YOUR customer service told me to drive BACK to the store to have them rering the purchase AGAIN! This is not only frustrating - it's INFURIATING! At this point, it's the principle of the issue -- you mean to tell me that NO ONE at either Shopkick or at Best Buy can help to make this right in some way without me having to waste more of my time??? Horrible, horrible customer service.
    Please help!

    Hello JennyLynn,
    I’m sure all you want is your Shopkick points, so it’s truly regrettable to hear you’ve been led around on this wild goose chase when trying to resolve this on your own. I can imagine how confusing this would be, and I apologize for any frustration this may have caused.
    As you may be aware, in order to receive points, your Shopkick account must be attached to your purchase at the register. After reviewing the original purchase from 4/19 using the email address attached to your forum profile, it seems your account wasn’t attached. This could explain why Shopkick referred you back to us to return the purchase and re-ring it in order to receive the points. However, as we merely did an even exchange and not a return and repurchase, the total purchase price appears as $0.00. As such, Shopkick wouldn’t recognize the purchase, and this could explain why there weren’t any points awarded.
    As I realize this experience has been far from ideal, I’ve sent you a private message to discuss the options we may have available to us at this time. In order to read this message, please log into the forum and click on the envelope icon in the upper right-hand corner of the page.
    Thank you for posting,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Verizon iPhone inventory at Best Buy: 100 16GB, 80 32GB at opening

    FROM 9 -5 MAC.  So start lining up.
    http://www.9to5mac.com/

    jcp42877 wrote:
    that's actually uh...quite a decent amount (?)
    I mean...where I lve at least, the Verizon and Best Buy are across the street from each other...12 miles down the road...same setup, different location, 10 miles the other way, same setup.
    I mean how many customers are HONESTLY eligible for upgrade or forking out full retail?
    Not that many I assume?
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    Out of curiosity, when I pay the $650+ for mine, will my reward zone card give me that many points? cause that would be the bomb!
    Yeah, I bought a phone for full retail price from Best Buy.  You get the points on the price of the phone, but not the sales tax.  Get some accessories while you're there and you could get around 700 points!  What price is Best Buy selling the 16GB for, $599 or $649?

  • Any coupons for Elite Plus for Drones

    Never see any coupons/discounts for anything other than large appliances. Wondering if there are any currently for Drones that I may be missing?
    Thanks so much!

    Hi talentchic,
    Welcome back to the Best Buy forum.
    We don't tend to send out a lot of coupons besides for some that may be sent out during the holiday season.  Any active My Best Buy™ promotional offers can be found by logging into BestBuy.com, clicking on Account, and clicking on My Best Buy™ Exclusive Offers.  From what I can see, we don't have any current My Best Buy™ offers for drones; however, the possibility we could have offers in the future for drones is very possible.  I would encourage you to periodically login to your account to see what offers are available.
    Thank you for connecting with us and for being a My Best Buy™ member!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • PM for elite plus phone number

    I have read on quite a few entries that I should PM someone when asking for the elite plus number. I am not sure how to get that PM sent. Could someone help me in achieveing this please?

    Hello ironaegis,
    Welcome to the Best Buy forum!
    My usual hours are 8:00 AM until 4:30 PM Central Time, which can change a bit as we approach the holiday season.  I can see that you sent me a private message as I have asked members with Elite or Elite Plus status to do if they want the dedicated phone number, and once I have had the opportunity to read your private message, I will follow up with you.  To check your private messages, you will want to login to the forum and click on the yellow envelope at the top of the page.
    Thank you for connecting with us and for being a member of the My Best Buy™ program.

  • Best Buy Price Matching Fiasco

    I wanted to let you know of the horrendous customer service I have just recently experienced trying to get a video game price matched. It should be a rather simple thing to take care of, and yet Best Buy wasted about two hours of my time today.
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    As I was back in the car driving, when I had better service so I pulled up the Walmart site on my phone and navigated to the listing. While their site said you cannot order through Walmart's mobile site, you can through the normal Walmart.com site. As soon as I brought up the regular non-mobile page, there the game was, in stock. The Best Buy representative must have either straight up lied to me, or checked on a phone and didn't really investigate it. In any case she did lie to me regardless, since I asked her if she checked if it was in-stock in-store and she said yes. This is completely unacceptable, and it was a waste of my time, gas, and patience. On a side note, this is not the first issue I have had recently with this Best Buy location.
    My issues didn’t stop there. I then had to resort to calling the Best Buy hotline to try and price match. The representative was very nice, checked the item on Walmart’s website, saw it was in stock, and was trying to get the price match to go through, but was having issues. I was on the phone for almost 30 minutes, still waiting for her to put it through, and then it got disconnected. When I called back and got a representative, she too was very nice, and apologized for me getting dropped, saying that other customers have had issues today as well with getting dropped. She said she saw that the last rep was trying to price match the game. She goes and looks up the game on Walmart’s site, and she says she can’t price match because the item is not in stock. I tell her it was when I spoke to the last rep, it was in stock, and I was just calling back to complete it. I’m already 15 minutes into this new call now. I ask to speak to a supervisor. I wait, and wait. About 15 minutes later, she gets a hold of a supervisor who she is speaking with over chat, and the supervisor gives her permission to put the price match through. This ends up taking quite a while longer, supposedly due to new systems being implemented. All in all, that second call ended up taking just under 50 minutes. So on the phone today, Best Buy wasted an hour and 20 minutes of my time. Then you add another 30 minutes or so for the drive to and from the West LA Best Buy store.
    This whole situation today is completely unacceptable, and really isn’t a good reflection of the customer service Best Buy gives. This is even more troubling considering I am a loyal Elite member. Best Buy makes it seem like they value their customers, especially their Elite and Elite Plus members, but with the recent customer service issues I have experienced, it seems that isn’t the case.
    I would very much like to know what will be done so that the West LA store has representatives who know what they are doing, and also what Best Buy will do for me for the frustration they have caused and the time they have wasted.
    Thank you very much for your time and understanding in the matter.

    John-BBY wrote:
    Hello FlyBri,
    Best Buy's Price Match Guarantee is a great way to ensure that you get the best possible price on exciting products and still have the benefits of purchasing through us. I was delighted to read that you were successful at taking advantage of it, though I regret that you had to invest such persistence in achieving your goal.
    In truth, our stores will price match their local brick-and-mortar competitors on the condition that our requirements are met (i.e., the competitor must be in stock). Our store representative rightly informed you that we could not match our competitor's price if they had verified that their local store was out of stock. That being said, and as I previously mentioned, I was happy to read that your perseverance was rewarded via BestBuy.com.
    I'm very grateful that you wrote to us about your experience and for your feedback.
    Sincerely,
    Hi John,
    I appreciate the response, but  I believe you unfortunately misunderstood the situation and what had happened.  The Best Buy reps at the store DID NOT correctly verify that the item was out of stock. 
    A local Walmart store did have it in stock, as did ordering it through Wallmart.com.  The representatives checked on a cell phone, which goes to Walmart's "mobile.walmart.com" website.  The item was not available for sale through that specific mobile version of the site, but it does say that it is available on their main Walmart.com site.  In addition, when on the main site, a check of the stock of a local Walmart store showed that there were copies available.  So obviously the Best Buy representatives did not rightly inform me because they did not check the way they should have. 
    I also believe you are mistaken regarding the Best Buy Price Match Guarantee.  Even if a local Walmart store was out of stock, if the Walmart.com website does have stock of the same item I am trying to purchase from Best Buy, Best Buy must price match it.  To quote a portion of Best Buy's Price Match Guarantee language from the BestBuy.com website, "At the time of sale, we price match all local retail competitors (including their online prices).  It says nothing about the stock having to specifically be in the local stores only.  It's a moot point though, as at the time there was stock in a local store.
    So the Best Buy reps at the West LA store did not do their job properly as you mistakenly thought they did.  And because of this, I had to waste valuable time and energy to get a simple pricematch done.  The problem is that this is not the only incident I have had to deal with in the last few months (and the second I have had to deal with in that specific location), and is especially disconcerting for being an Elite member as well. I am hoping the employees at that location can be better trained, in addition to taking care of the software issues plaguing the phone reps, so thtat they can put through a simple price match quickly, without it taking an hour and a half.

  • Price match and best buy coupon

    If I ask best buy to price match another store, and then I want to use a best buy 10% off coupon, will best buy accept the coupon after the price match?

    Hello wmmatney,
    Best Buy's Price Match Guarantee and movers coupon are great ways to ensure that you get the best price on products that you'll need to settle in your new dwelling. You ask a great question!
    As KingFudd mentioned, the two offers cannot be combined as coupons may not be used with a price match. 
    I hope this helps. Thank you for writing to us with your query!
    Regards,

  • My frustrating story with Price Match and Contracts.

    So i'll break this down by trip to Best Buy and calls. Trip 1: Best Buy tells me I cant get a Contract and only can get Edge. Also say they cant Price Match. Call 1: I call the same store I was just in and was informed that they "Push for the Edge program but 2 year contracts are availabl. Trip 2: I return to the Best Buy and am instantly informed that I can get a contract but they will not price match. Online posting 1: I am informed that I can price match but only if its not an Online retailer. (This store is in the same plaza as the store im trying to price match with) so I have a green light to get the phones pricematched  Trip 3: I am told that You cannot get a new 2 year contract through Best Buy and can only do upgrades now.
    Call 2 (corporate number) I am told that I can only get Edge program again until I tell them that i was already informed that i did not need to get Edge. They then tell me They cant price match contracts until i tell them what i was told by the online rep. I was then told i needed to enter my info and they will store my complaint into the system so if i go back to the store i can get a new 2 year contract with price match with no problem. I asked 3 times to make sure i could do this before i went to the store.  Trip 3: I get to the store and they tell me there is nowhere they can look up this info that was stored into the computer and there is nothing they can do. I finallly convince them to call and they got the information. They then told me they could finally Price Match the nearby Target.... but not on a contract. Each of these trips was 30 miles away. 60 mile round trip. I drove 180 miles to be repeatedly lied to by Best Buy.Each person had a different story.
    They have offers online for 2 year contracts that get a $100 gift card. How can they offer a gift card to new members of Verizon if they cant start a new contract and can only do upgrades. Nowhere in the "Price match" details does it say they cannot do contracts. When i asked each person about this they quoted "You cannot match an online retailer." I NEVER tried to match an online retailer! I give up on Best Buy and I will be taking my business to Walmart from now on. This price match is all a lie and NOBODY in the company at any level was of any help during this. If only i could get reimbursed for my tank of gas I wasted. 

    Hello TOMINATOR,
    Best Buy's Price Match Guarantee is a great way to ensure that you get the best possible price on exciting products. I was gratified to read that you were attempting to avail yourself of it, but quite disheartened by how your request for a price match was greeted at the store. Certainly we did not set out to disappoint you and I apologize sincerely for having done so.
    Our store associates should complete any price match request from you or our other customers as long as it in alignment with our requirements (see link above). While we do require that our competitor be in stock, the amount of the discount should never be an issue. After your interaction with the appliances associate, did you speak to a manager about his having declined your request? At what store did this occur?
    Please know that I'm very grateful that you wrote to us with your concerns and shared your feedback with us.
    Sincerely,
    John|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Price match

    I purchased a i5/128gb surface pro 3 last week when the price was $999 and used the trade in promotion along with my edu coupon and the gift card received from my tabletand was able to get the price down to $750.  This week the price of the surface pro 3 15/128gb dropped to $899.  Being that the base price dropped by $100 and the promotion/coupon was still valid this week, I requested a price match by calling customer service on monday.  The lady on the phone was very understanding and instructed me to go to the store and do the rebuy in order to get that price match.  I explained to her that since the coupon is one time used the store cannot do the rebuy due to loss of the coupon.  She agreed and told me that she will credit my account the difference($100). I even called back later in the day to confirm that the refund was being processed.  Then today, I received an email saying that the refund was denied becasue the price I paid was not 999 but 750.  I called the customer service line again, confused since the conversation I had Monday led me to believe that the price match was confirmed.  I tried to explain that if anyone was to walk in this week with the same promotion/coupon I used, they would get it for $100 less (around $650) since it was the base price that dropped and is independent of the coupon.  The only difference was when the item was purchased.  I was constantly informed that the price i paid was 750 which is less than 899 so they cannot price match.  After I got him to understand that I am trying to match the 999 and not the 750, he told me that since I used the coupon, I cannot price match and was told there was nothing he could do.  Now I have 2 option, either just take the $100 hit becasue I happened to buy the thing 2 days early, or go online and track down another coupon, go to the store, return the device and rebuy which will cost me time and money and the now the store will have to sell the tablet, which is prettymuch new, as an open box item.  Other people online have been able to do this price match hassle free since they representatives they talked with understand the logic of what is going on and simply creditting them the amount.  I don't understand why it's so difficult for me.

    Hello willwor,
    Being a frugal shopper in our modern world is important and I certainly understand that it is important to get the very best price on exciting new technology. I apologize for the confusion and disappointment around your price match request.
    Best Buy's Price Match Guarantee is intended to match a price below what you actually paid. In this case, since you paid $750 and the current selling price is greater than that, you've already received the better price. In addition, coupon offers are excluded from our Price Match Guarantee: 
    Our Price Match Guarantee does not cover: Any financing offers, bundle offers, free items, pricing errors, mail-in offers, coupon offers...
    I regret that I do not have better news for you, but I am grateful that you wrote to us with your concerns.
    Sincerely,
    John|Social Media Specialist | Best Buy® Corporate
     Private Message

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