Best Buy and Sprint have no sense of morals- I do not recommend either
I would just like to take the time to post about how Sprint and Best Buy have done a really wonderful job of screwing my monthly budget and account. My ex and I still share the same phone plan and he needed to upgrade his phone. He went into a Best Buy Mobile store to complete this upgrade and the sales associate at Best Buy needed me to provide my "Security Code" to open the account and complete the transaction. Well while the associate had my account opened they allowed my ex to open NEW SERVICES ON MY ACCOUNT. When I found out the new services had been open the 14 day return window had passed AND not to mention that the only way I was made aware of such services was by receiving my bill AFTER THE 14 DAY RETURN WINDOW. Completely absurd and a violation in contractual law. I contacted Sprint on several occasions- was left on hold for 45 minutes, hung up on, transferred from one dept to the next, promised return calls- you name the worst customer experience and Sprint has matched it. Apparently Sprint's take on the whole incident was that once you provide your "Security Code" to the representative you are giving access to do anything and everything on your account- it baffles me bc that is almost saying if someone walks into a bank and has my social security number that they should be able to borrow money in my name. I would not recommend Sprint services to anyone. After speaking on the phone with the Asst. Manager of the Best Buy location that allowed such NEW services to be opened under my account they were unwilling to assist me in rectifying this problem. I was told that I could sit on the phone with Sprint while the associate ate his dinner in the back. I sat there for 45 minutes and they were unable to offer me any resolution for their error. I have purchased thousands of dollars in goods at Best Buy but at the end of the day I will NOT be returning to the store with my business. I will be placing a complaint with the NY Attorney General's office against both Sprint and Best Buy for their lack of care when handling accounts on behalf of customers.
Hello User834811-
It was definite nice of you to allow your ex-boyfriend to remain on your phone plan. I’m sorry to hear that he may have taken advantage of that generosity by opening some new services which have added to your bill.
Regrettably, by providing that security code to our sales associate and allowing your ex-boyfriend to be on the account, we cannot be responsible for any extra services that he started. While it is painful to hear, this sounds like something that you need to discuss with him, especially if it’s financially impacting you. I can also only recommend working with Sprint to see what assistance they can provide to either cancel or refund those services.
I absolutely apologize that you were treated this way by the store. It’s one thing to advise a customer that the manager is currently unavailable and another to phrase it the way the store did. I will be documenting this for the store as it sounds like the associate your spoke with could use some additional training on how to handle these situations.
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
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I have an iBook G4. My epson stylus printer is not fixable so I went to Best buy and bought an XP 400 (Epson). When I went to set it up it wouldn't talk to my computer. So it looks great but won't print After 2 days and many phone calls I am disgruntled to say the least. Any suggestions?
I would imagine the drivers supplied with the printer will not be compatible with your existing operating system.
Download the older drivers for your OS here, and then try the install again.
Epson Print Drivers -
Best Buy and Geek Squad Do it to me again! Arrrrgh!
I bought an iMac from Best Buy about 4 years ago, and the hard drive failed at 14 months. No problem, took it back to Best Buy, the Geek Squad told me for a couple hundred bucks could get this super eco friendly 2 TB drive put in for less than it would cost me for a Seegate 1 TB. Good drive I asked? Yep, great drive. Paid the man, got the iMac back, and every time I turned it on, the hard drive SCREAMED. Very loud. So loud I could not use it. Asked Geek Squad what to do. Did they offer to replace it. NOOOOO, all I had to do was search the internet forums, get a driver download aind it would be fixed. Common problem. Tried this fix off and on for months, no deal. By then the warranty expired, so no Geek Squad help there. And to rub salt in the wound, was told those eco drives were so horrible, no one sells them anymore.. Well, that made me feel MUCH better.
Fast forward to this week. I go into different BB, and relate the story to the store manager, while buying a cable on sale, and he tells me HIS Geek Squad will fix that problem for me, they will install a good Seegate drive, and the iMac would be better than new, after all, they are much better than those Geek Squad dolts up the road. So, bring my iMac in, tell them upgrade the hard drive to an S-Gate and max out the ram. Well, here's where it gets uglier.
"Here's the bill for the ram upgrade and we have to send this off for installing the new hard drive, cost you $34.95 for shipping." Hmmmm. Do we ship the hard drive up with it, I'll pay for that now. "No sir, we don't have the hard drive you want here, we are out, but the repair shop will call you and check with you before they install one." Hmmmmm. Good, but you do know I want to put an S-gate in there right, no more of these crappy hard drives like the last ones you guys installed. "No sir, trust us."
Got an email from the Geek Squad today, says call this 800-433-5778 number and we will discuss you repair costs. Call that number. For 20 minutes, the recording on that number took my informaiton and at the end said, "You will have to call another number for that repair, please call 800-433-5778. 7 times I tried calling that number, tried pushing buttons, asking for different options, nothing, routed back through the same stupid do loop. Finally, when the recording asked me for more info (on the 8th try), I just screamed at the recording. "Sorry, did not understand your response, let me connect you to a customer service rep."
Human on the line, she was very helpful, but could not tell me a thing about my repair except the part number and the cost. Dear, I do not want the part number, I want to know what hard drive is going into my computer, you guys (not you dear) screwed me the last time. "Sir, I am just a call center operator, I will have to connect you back with the store you shipped your computer from." Dear, they told me the repair center was going to call me, they had no clue what the repair center was going to offer me, except that they would pass on I wanted an S-gate. "Sorry sir, but that's all I can offer." Okay, put me through.
Geek Squad from the store on the line, "Sorry sir, the repair center called you on your work phone, and could not get you." That's not my work phone and I have not used that number in over 4 years, and was not the number I put on the contact sheet for the repair center to call me on this job. "Sorry sir."
Okay, this is simple, I just want confirmation that I am going to get the drive I want. "Sorry sir, the repair center may not carry the drives we carry in the store." What? "Sir, they use parts that we don't necessarily get in our stores, they may not even have S-gate drives.
Okay, let me get this straight, you charged me $34.95 for shipping to a center you know may not have the drive I specifically asked for, after tellling you you company SCREWED me the last time, but I am back here because you PROMISED you would put the drive I wanted in the computer, then you shipped it off to a center you know might not carry the drive I wanted, the center ignored the telephone number I put on the contact sheet to call me, redirected me into a contact number that does not work, forced me to waste an hour on the phone for something I should have been able to resolve in a 20 second phone call, and are now telling me I could forfeit the $34.95 in shipping if I do not accept WHATEVER drive the tech at the repair center offers me, which is why I swore off purchasing anything at Best Buy for 4 years?"
'Yes sir, but it is not our fault because everything we have done to your computer, from the beginnning, is in line WITH Best Buiy policies. Is there anything else we can do to help you today?"Dear BonzaiB,
I am so sorry to hear that you have had issues with getting your computer fixed. I have had a computer in the past that had a bad hard drive too and it’s certainly no fun to get replaced. I didn’t have mine screaming at me though, I can’t imagine how annoying that would be.
We try to keep a big focus on the communication to our Geek Squad clients when they have devices out for service. The service center and our stores should be keeping you up to date with the status of your repair pretty regularly so that you don’t have to fuss with calling in yourself. I am glad that you were able to speak to a customer service rep but I apologize that it took so many tries to get to that point. By the sounds of it, had your desired phone number that you provided been input into the system, that call process could have been totally avoided. That’s not the kind of experience we want to provide for Geek Squad clients.
I was able to pull up your service order using your email address provided here on the forums and was able to see the notes that align with your post. I also reached out to the service center and was informed that you spoke with Darnell from the Desktop Repair Line about your computer today. Did he answer all of the concerns you had with the repair? I’m happy to hear that you will have a computer that won’t scream at you anymore.
I would still like to get more details from you via private message about your store experience so I can address the proper people with this feedback. To check your private messages, click on the envelope in the upper right-hand corner while you are logged into the forums.
Warmly,
JD|Social Media Specialist | Best Buy® Corporate
Private Message -
I bought a macbook pro as an open item in best buy and it doesn't come with garage ban, iMovie, iphoto, numbers, etc. what can I do?
it wouldnt come with numbers, only iphoto, imovie, and garageband. Have you tried this?
Double-click the App Store icon in the dock.
Enter your Apple ID and password.
Click Purchases.
If you haven't previously accepted your bundled iLife applications within the Mac App Store, you should see your iLife applications appear in the Accept portion of the screen. Click Accept.
You may be asked for your Apple ID and password once again. Your iLife applications now move to the Purchased section. These applications are part of the software that came with your Lion based computer. Your account will not be charged for them. Click Install to complete installation of your applications. -
Purchased Adobe Acrobat Pro XI Student edition from Best Buy and it will not download
Purchased Adobe Acrobat Pro XI Student edition from Best Buy and it will not download. It made me download an installer and then when I went back to download it from the Best Buy digital library and clicked on "Download," nothing happened
I have done both of those and still no luck. I have tried this download on Chrome, Internet Explorer, and Firefox and its the same story on all of them. I have a Windows, also, if that helps
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Good evening ...
I have an account in appel and I have purchased a card
But I can not buy applications because the applications you want to push it under the answers to security questions and I forgot the answers to these questions
How can I change my answers to security questions??Hello, yazanalmasri0.
If you need to reset your security questions and have a rescue email attached to your Apple ID, this article will help you with this issue.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
If you are still unable to reset your security questions or do not have a rescue email associated with your account, you will need to reach out to our account security team.
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H. -
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So the question is if there is a way to increase the mail cache in iOS 7, to lower the dependency of a very poor internet connection.I don't think so. Unless it's in the settings, there's not much that can be done.
are they using wifi on the train? If so, maybe switching to cellular. There are devices like the Mifi, which is a battery operated portable wifi hotspot that they can connect their device to.
If the wifi on the train is solid, I know I've had issues using certain hotspots. For example, my yahoo mail simply will not pull down via the mail app if I'm on some AT&T hot spots. But if I go in via safari then it works. So if the signal is good, maybe using a different way can help.
Or maybe looking for a mail interface that isn't apple's. There are others in the app store that may have better function or more control. -
I purchased X Pro at Best Buy and I can't get it to install it won't accept the serial number?
How can I install X Pro I purchase at Best Buy and it won't accept the serial number
Call support by phone. Nobody here can help you with serial issues.
Mylenium -
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Hi Richard,
You mentioned that 'Apple put the AirPrint spec out there for all printer makers'. I've been looking around but I haven't found any spec. Where did you find it?
Do printer makers have to buy a license in order to be able to advertise that they've implemented the AirPrint protocol? Is there maybe an Apple review process in place?
TIA
Geert -
My tel Goes after 10 minutes offline, apears à white Apple, and i have to unlock again. People are not able to call me while THE Apple apears. Question what can be THE solution ?? It is à 3GS tel iOS 4.2.1
Hi Richard,
You mentioned that 'Apple put the AirPrint spec out there for all printer makers'. I've been looking around but I haven't found any spec. Where did you find it?
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Geert -
I have been asked to set up an Icloud account by Apple.
How will having another icloud email benefit me. I have my work email which is all i require, but had to set up a @me account to get email on my Macbook.
I have a Mac computer that i upgraded to Mountain lion, a macbook pro and an iPhone 4s which has the latest software. all i want is simplicity and to have one email account which which will not duplicate everything 4 or 5 times.
My notes are duplicated, i have to delete my emails individually on all devices so whenever i put my phone on, all the emails i have deleted at work re-appear on my phone and again the same thing happens on my Macbook pro. I seem to spend all my time deleting emails 3 times.
Is there something simple in the set up of these that i am missing?
Any help would be appreciatedI have been asked to set up an Icloud account by Apple.
How will having another icloud email benefit me. I have my work email which is all i require, but had to set up a @me account to get email on my Macbook.
I have a Mac computer that i upgraded to Mountain lion, a macbook pro and an iPhone 4s which has the latest software. all i want is simplicity and to have one email account which which will not duplicate everything 4 or 5 times.
My notes are duplicated, i have to delete my emails individually on all devices so whenever i put my phone on, all the emails i have deleted at work re-appear on my phone and again the same thing happens on my Macbook pro. I seem to spend all my time deleting emails 3 times.
Is there something simple in the set up of these that i am missing?
Any help would be appreciated -
OK, I need to be able to have a linked TOC, and also have destinations created in FM10 that will not be lost when I 1. Save the book as a PDF; then 2. I need the PDF to be as small as possible, but without losing my destinations. Anyone know how to do that??
I had been saving as a PDF and then reducing the size of the PDF by printing it as a PDF with a degree of image compression. I write manuals with a LOT of screen captures and line art that needs to be clear. So it is a balancing act between image clarity and PDF size. The PDFs on the web need to be smaller - sure you can undertsand.
Anyway, when I print the PDF again, I lose both my destinations and bookmarks.
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I have 3 songs waiting to download for 3 days. I am unable to swipe to delete and I have rebulit my itunes libary which did not remove the songs from my phone. What do I need to do to get rid of these songs?
Hi RadarCat16,
Welcome to the Apple Support Communities!
I know it can be frustrating when you are waiting for content to download to your iPhone from the iTunes Store. There are a few steps I would recommend in this situation. Please read over and follow the steps in the attached article.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If your download was interrupted using your iPhone, iPad, or iPod touch
From the Home screen, tap the iTunes app.
For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password if prompted.
Tap the blue download arrow to resume.
If you can't complete the download on your iOS device, you can download it in iTunes on your Mac or PC and then sync it to your iOS device. You can also transfer purchases from your iPhone, iPad, or iPod to a computer.
Have a great day,
Joe -
I have an iMac model 4,1 running OSX 10.6.8. The CD/DVD drive went bad and I have replaced it. However I can not get disks to eject. I have asked about this before and tried all all the suggestions I have received but I can not eject.
Yesterday I opened up the iMac and reinstalled the drive to make sure that it was not an alignment problem. I still can not eject. When I try to eject the drive makes noises like it is ejecting but the disk does not come out.
How do I solve this problem?Hi again Hal
Link to your other thread > The slot loading CD/DVD drive in my...: Apple Support Communities
You have also tried resetting the PRAM as I suggestion in your other thread...?
See resetting the PRAM > About NVRAM and PRAM
1. Shut down the computer.
2. Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
3. Turn on the computer.
4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
5. Hold the keys down until the computer restarts and you hear the startup sound for the second time.
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I forget my password to my ipod and i have try to rerstart it but its not working what should i do?
i forget my password to my ipod and i have try to restart it but its not working. i have done i could think of please help!!
If You Are Locked Out Or Have Forgotten Your Passcode or Just Need to Restore Your Device
1. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. iOS- Understanding passcodes
4. What to Do If You've Forgotten Your iPhone's Passcode
5. How to Recover Forgotten iPhone Restrictions Passcode | The iPhone and iPad Blog
If you have forgotten your Restrictions code, then follow the instructions
below but DO NOT restore any previous backup. If you do then you will
simply be restoring the old Restrictions code you have forgotten. This
same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
1. Verify that you are using the latest version of iTunes before attempting to update.
2. Connect your device to your computer.
3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
4. Select the Summary tab.
5. Select the Restore option.
6. When prompted to back up your settings before restoring, select the
Back Up option. If you have just backed up the device, it is not necessary
to create another.
7. Select the Restore option when iTunes prompts you (as long as you've backed up,
you should not have to worry about restoring your iOS device).
8. When the restore process has completed, the device restarts and displays the Apple
logo while starting up:
After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
iOS, keep your device connected until the "Connect to iTunes" screen goes away or
you see "iPhone is activated."
9. The final step is to restore your device from a previous backup. If you do not have a
backup to restore, then restore as New.
If you are restoring to fix a forgotten Restrictions Code or as a New device, then skip Step 9 and restore as New.
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