Best buy company deliver mobile form India???

best buy company deliver mobile form India???

Hi yuvraj –
Thanks for joining the Best Buy Unboxed forums!
Best Buy does not ship internationally. But, if you know someone who lives in the US you can place an order and have it shipped to their address, then have them ship to you. I would recommend looking at our International Orders page on our website for more information.
Please feel free to post again if you have any other questions.

Similar Messages

Best mobile employees at best buy

Best buy will be my only mobile store from now on .. After running all over town for weeks because of the millions of mistakes made by a uneducated employee at a popular 3rd party store I finally took advice from a friend and went to best buy ... I wasn't aware of the difference between a 3rd party store and a Corp store until now. Although AT&T recommended their site or Corp store for best service and price for phones I believe best buy was really the best! The employees were honest and helpful , quick and patient... They called AT&T for me, had new lines up and running fast, plus they had a ton of knowledge regarding plans and devices and have a amazing price guarantee and warranty that no other stores have! Come July I'll be at best buy for my new upgrade!

Start by telling us what you want to do with it and what form factor you prefer.
Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

Best buy mobile

If you sign up with a contract through bestbuy mobile do you pay your bills to bestbuy or the phone service provider?
So say you buy a phone and contract at best buy mobile and its for sprint, do your bills go directly to sprint or best buy? I would assume sprint, but if so how does BB make a profit off this department, commission?
Disclaimer : I am not a representative of Best Buy. Everything I post here is "As Is" I am just here to help people out, from my experience as a Reward zone and .com customer service rep.

You would pay the bill through the carrier you chose. Best buy is just an authorized retailer of services and products for the providers. So they can sell you a phone, set up the service and plan and then you would pay to the carrier. :-)
Also, best buy mobile reps do not make any kind of commission on mobile sales. As far as how best buy makes a profit from the department...well, your guess is as good as mine! LoL
Message Edited by Miranda on 12-29-2008 03:13 PM
Don't take what I say as being absolute. There's always room for improvement.

Hello Folks.. I have recently purchased a ipad mini with wifi Cellular from best buy online.. Model: MD543LL/A. Can I use this ipad in India with any local networks in India? Basically does this ipad support GSM network?

Hello Folks.. I have recently purchased a ipad mini with wifi Cellular from best buy online.. Model: MD543LL/A. Can I use this ipad in India with any local networks? Basically does this ipad support GSM network?
Message was edited by: Murali.KR

Sorry but that was a completely pointless post.

Re: Cell Phone Insurance and Service is Horrible at Best Buy Mobile

We were sold a GSP with an Iphone purchase last year - I pay $15+ a month for this plan and have already paid well over $200 to date. We had initially planned to get the insurance through our carrier ($6.99/mo) or an Apple plan, however this sales person talked us out of it telling us with those plans if you needed a repair you'd have to pay a deductible and other fees and with the GSP you could basically walk right of the store at that moment throw the phone into a puddle and smash it, come right back into the store and you would be give a NEW, NOT REFURBISHED, phone for free - no questions asked. Sounded like a no-brainer! My daughter's phone stopped working a week ago, she brought it to the store they assessed and told her they would order her a new phone. She picked up the "new" phone a few days later. When she picked up the phone she was told that they were having "wifi issues" and could not restore her back up onto her new phone that she would have to go home and do it herself. She went home and began the process and kept getting error messages; she called the Geek Squad at the store and explained what was going on; they told her they could not help her and that she would need to call Apple. She called Apple who initially did not want to help her as she did not have the Apple plan, but I guess felt sorry for her after hearing about Best Best Buy and decided to help her. As they talked her through the process, her "new phone" kept powering off. After it happening several times Apple told her that she had a defective phone and that she should bring it back to Best Buy. She did this yesterday morning. The Geek Squad checked the phone and told her it was fine. She explained that it keeps powering it self off randomly and they told her they would have to see the phone do it. She also asked to speak to a store manager to explain her dissatisfaction and tell them she just wanted a new phone like she was promised when we took out the insurance - this man was rude and refused to help her. He told her to go home and call 1-888-BestBuy. As the phone and the plan are actually in my name (her mother) I took over and called - the technician I spoke with on the phone - knew immediately that it was a power problem with the phone and that it needed to be replaced. He explained that sometimes the Techs that work in the store really don't have enough training and don't understand that certain issues don't show up on diagnostic tests. He apologized for the rude treatment that my daughter received at the store by the Geek Squad and the store manager and he would call the store to let them know we were bringing the phone back and they needed to get a replacement. At that moment things were fine. He then transferred me to the store and the Geek Squad who informed me that they would not give us a new phone - it would be another refurbished phone. So, after work today my husband and I headed back to Best Buy for yet another battle - that is if as Johnny from the Geek Squad put it - "they could squeeze us in" - they might not be able to talk to us without an appointment. This is for a phone exchange - not brain surgery. Best Buy is the worst store when it comes to customer service, and gross misrepresentations. I would never, every make a purchase from this store again and will tell everyone I know to stay away as well. I'm sure that this is not the end of our story - we already know that we will leave the store later completely dissatisfied and that the employees at Best Buy/Geek Squad will NOT handle this in an intelligent professional manner.

Dear hazelnutcns,
When you purchase our Geek Squad Protection (GSP) for a device, it should be on the full understanding of how you are being protected by that plan. I am sorry if you were led to a different expectation based on what you were told at the time of purchase.
The Blue Shirts in our stores should be very knowledgeable on the major terms of the GSP plan so they may speak to those benefits confidently with our customers. The GSP for mobile devices, as autotech touched on above, can cover the type of issues your daughter was experiencing if it can be replicated by a Geek Squad agent in store. Our agents test these items in store because sometimes we can avoid sending out the device altogether by troubleshooting the issue(s) you are having, thus saving you a trip back to the store or time without your device. In the event you can’t locate your terms and conditions of your GSP, you may find them by clicking here.
Typically, stores shouldn’t let you leave the store with a phone that isn’t fully functional. They could have offered to keep the phone for you while they remedied the network issues that were preventing them from getting your daughter up and running again. This could have saved your daughter from calling for support. When I was working in our stores as a manager, I have also had Geek Squad agents keep customer’s devices for a couple hours or overnight to test sporadic issues like the one your daughter’s phone was facing; rather than sending you home with a device that may be truly defective. Were you able to receive a replacement phone in the end?
All in all, yours and your daughter’s experience with us should have looked much different. Using your email address you supplied here on the forums I was able to pull up your purchase history to see your Geek Squad Protection plan. I have already moved your feedback along to the leadership at the North Haven, CT (store 1488) location. Please let me know if you have any other questions or concerns as I would be glad to address them for you. I genuinely hope you give us another chance in the future to demonstrate the world class customer experience we work hard to provide each and every customer.
Warmly,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Lied too by a Best Buy Mobile Associate

Went in too BestBuy to add a cellphone line to my sprint contract. I researched cellphones prices before i went out to buy. Found Best Buy had a LGG3 for $1 a new or add a line 2yr contract and includes a $200 gift card from Best Buy. Off to the store to buy it. At the store, the cellphone associate informs me. NO! You only get the $200 gift card if you lease or buy the phone with monthly payments. I ask again, on your website it shows the phone with $200 gift card and the $1 price with 2 yr agreement. She says, its still no. Thats not how it works, i know our promos. I ask her to still politely too just conform with her mgr. She says, mgr is at lunch n asks next cubicle associate about the promo. Oh no, only with monthly payments. Then the 2nd associate reiterates, thats how all the phones are going now. Leases or monthly installments. So i give up, she gets the paperwork. On the creditcard machine thingy. Sign here, here, and there. Thats it your done. I get the phone n call my wife. Well atleast the phone works, im tired of the run around. Get home n start playing with new phone. Cant get data, thinking bad connection. Nope, good on every other phone. Try wifi, nope nothing no network only errors. Get on phone n call sprint. 30 mins later, they cant help. Need to take to a sprint repair center for programming. Forget it, im tired of this phone. Wait 2 days, let me call sprint again n see if another tech can help. 30 mins later, still nothing. Told by sprint, take phone back n get new one. 3 days later, i get on BestBuy to double check that $1 promo on LGG3. Still there, just then chat window pops up. So i start talking BB chat. She asks her manager n informs me. Yes, you can buy that LGG3 w 2 yr agreemsnt n get the $200 giftcard. So still not believding it. I get another phone of mine n take a pic of the screen where the BB chat tells me yes i can n the options. So igo back to BestBuy (30 miles) with screen shots of the website n the chat in hand. I go over n talk with BestBuy mobile mgr and he will assist me. Told him, about the $1 on the website which shows i can. He says No, says its not a promo they are running. I tell him its right n even their own chat says i can. I ask him to call the sprint rep, which he does. The sprint rep says No. Now im fricken mad. Hour goes by, tell him i want some answers. Can you call the store mgr over. He talks to him n tells him about the screenshots with chat n their own website. He says, they can push it through but its still not a promo they are running. By this time, find im sick of this yet a other run around. He then informs me, they are out of stock in Black n i will have to wait 3-4 days for it. Forget it just give me the next color you have. So i get the phone, it works and i get the $1 price. Pay the tax on the full retail of the phone. Dont get me started on that either. But only after 2 trips to a BestBuy 30 miles away. Talking n being on hold with sprint reps for over 2 hours, then getting a phone which i didnt like the color til this day. Still never got a YES you were correct on the pricing. I got a smirk n a see ya next time from the BB mobile mgr. I think im done with BestBuy over this one. Its not worth the time or agravation to buy or attempt to but one of their products. Still waitimg on BB corporate customer service to get back to me. Not holding my breath tho!

Hello knb2000,
Receiving the LG G3 for only $1 and receiving a $200 gift card would be a pretty amazing deal and hard to pass up! I was able to locate the offer you seem to be speaking of, and it appears that this offer varies based on the mobile carrier, which may have contributed to the level of confusion you seemed to encounter. Nonetheless, we should ensure we are fully aware and knowledgeable about such offers, and I’m sorry that you had such a hassle.
Given the information shared on the offer page here, with Sprint you should be able to receive a $200 Best Buy gift card when choosing a 2-year agreement or monthly installment plan. I apologize if you were provided any misinformation during your interactions at the store and if you have currently been left with a phone in a color you don’t prefer. Please know that I will be reaching out to the store to ensure they are fully aware of the promotion and your dismal experience with attempting to participate.
Ultimately, I’m glad you were able to finally receive the 2-year agreement and the $200 gift card under this offer. With that said, I was able to locate your purchase history using the information you used to register with the forum. It appears your last exchange of the phone was performed on 5/26/15, so you would have 14 days to exchange your phone for a preferred color under our Return & Exchange Promise. If you should have any questions, please let us know!
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

I PURCHASED A IPHONE 4 IN SAN FRANCISCO FROM BEST BUY FOR USD 650 WITHOUT CONTRACT. I WANT TO UNLOCK THE PHONE TO USE IN INDIA AS IT IS LOCKED AT THE MOMENT

i purchased a iphone 4 in san francisco from a best buy for 649.99 usd without contract. the phone is however locked and i want it to be unlocked by apple officially. please help

Apple does not unlock iPhones, only the carrier that it is locked to can do that. Contact them. If you were sold a phone that was supposed to be unlocked when you purchased it (which is what it sounds like) you should contact Best Buy.
Best of luck.

Horrible Staff and manager : Best Buy Mobile, Galleria Mall, Dallas

I went there to exchange a fitbit for another color.
This store was suggested from the original store, plano, as they didnt have Grey small, fitbit.
This product came with a FREE best buy gift card of 20 bucks.
On the exchange, the store manager, MEGAN, simply asked us to pay for the gift card; while we tried to explain her
that it was free gift and we should [ay for it, so she said she cant give it to us.
We talked to the store from where we bought it, even they said she should and asked us to talk to manager or if they are not coperative, bering whole set to them, they'll order online.
We didnt want to do this to n fro and we went to store and tried explaining her , on which this female replied
"I'm doing a favor" I was seriously , it's your job !!! not a FAVOR !!
Why dont you guys educate them about policies and system before letting them start with job .
I've purchased before too, but this was first time I'm so disappointed with Best Buy.
I should have seen reviews before about this store's staff.
I really want to know from Best Buy, what's the actual deal. as one store says something, n another says something else !!!
Though I doubt I'll return to this store, but I dont want such staff issues , so please take care.
Thanks
SP

Hello SP,
With Fitbits coming in so many colors, you can definitely choose one that fits your personality and style, or one that’s more neutral to go with anything you’re wearing. It’s awesome that you may have picked up this Fitbit during an offer to receive a free $20 Best Buy gift card.
When exchanging an item that you receive a free item with, if you don’t return the freebie with it, the value of the freebie would be discounted from your return. This information may be found on our Return & Exchange Promise page on BestBuy.com. Given this information, unfortunately the Dallas Galleria, TX store would have been correct in advising you of this deduction during your exchange if the offer is no longer available. I apologize if you found this experience at all confusing or disrespectful. Our staff should of course be clear and respectful, especially when advising a customer of such news.
With that said, I was sadly unable to locate your purchase history using the information you registered with the forum. Were you able to get the Fitbit you purchased exchanged for one in a color you preferred?
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy is my Nightmare

I am going to preface this post by stating that I am an elite plus member. If I could take everything I ever purchased at best buy and trade it for a bucket of peanuts, I would. If that meant they would not get any of my money.
A month ago, I purchased a Samsung Steam Washer and Dryer. We had it scheduled to be installed and delivered on me and my girlfriend's off day. Awesome!!! We actually even moved in our move in date up, so we could have the washer and dryer delivered and installed. Yay!
Oh no, wait....some dumb best buy employee decided to cancel the order, and nobody ever even called us. There we are twiddling our thumbs waiting for a call to tell us that they are delivering our W&D I paid almost $1000 for! Nothing, crickets, silence. We called your wonderful customer service team in India to find out that, as I stated previously, our order was cancelled for no reason and we would have to take time off of work in order to be there for the rescheduled delivery on Friday. You put a bandaid on our severed limb by giving us a gift card. Awesome, no seriously, awesome, who would ever think, a gift card that is supposed to make something right would lead to more headache and turmoil.
Took said giftcard to best buy to buy my girlfriend a phone case, and myself one too! However the selection was so limited, I decided to not get one of the beautiful pink cases you offered. Girlfriend happy though, minor victory.
A few days later I discovered that roku now carried showtime. Hooray I thought, I can now use the remainder of my gift card and the paypal balance that has been sitting there for a while to get this majestic streaming device. In stock at my local store? Say no more, I was on my way. I get to the store, ask the nice security camera man standing at the frony where the roku players are. He kindly replies "in the back". After a brief hunt through the back of the store I finally find it. Go to one of your local terminals, add to my cart for store pickup, enter gift card number and code....click on checkout with paypal, and voila! ERROR ERROR ERROR!! Uable to go to the paypal page.
This has to be some mistake. I go to the front to speak with a manager to see if there is something he can do. I explain the situation and he tells me. "yeah lots of retailers use paypal now" Well no shat sherlock, I try to explain again and he just tells me to try a different computer.
A bit dramatic of a post, absolutely, I am just so livid and fed up with your company that I just refuse to do business there anymore. I cannot wait for the day that all shopping is done online so amazon can finally put your butt out of business.

Dear rmpagejr3,
Thank you so much for being an Elite Plus member and I’m sorry the poor experiences you have had recently have left you questioning your future business with us! I can understand why you would be upset after having an ideal situation for the initial delivery of your new Samsung washer/dryer set.
I am glad to hear that you were given a gift card for the confusion with your order cancellation. We try to offer as many choices for customers as possible, between our store and online assortment through BestBuy.com. We even carry stuff on BestBuy.com that is provided by our Marketplace vendors to expand your options when shopping on our site. It is definitely true, however, that there are many more cases for some phones than others.
I apologize that you weren’t offered further assistance when you were trying to order your Roku in store. Did you ever end up successfully placing an order for it? If not, I would be more than happy to help you get that so you can enjoy your Showtime shows! Also, I’ve never tried using PayPal in our stores, but I will inquire on whether or not this was an isolated issue for you.
I’m currently looking into why your order was cancelled and I will be following up with the store to ensure that we are properly communicating any changes being made in these situations! Were you able to get the order rescheduled and delivered without any further issues? Please let me know if anything is still unresolved as I am here to help!
Warmly,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Why I refuse to buy anything from Best Buy, ever again.

Let me just preface this by saying that I have always defended brick & mortar stores. I enjoy being able to go into a store and compare the look and feel of items. I enjoy being able to talk to someone at the store regarding the items and their experiences. I used to shop at Best Buy for this; however, due to a recent experience I can say I will never set foot into a Best Buy again. This post is more of a warning to people who may consider purchasing from Best Buy, what they can expect to receive in terms of salesmanship, customer service and general experience if they encounter issues.
We were purchasing a new refrigerator and decided to make our first stop Best Buy. There was an open box Samsung refrigerator which we liked. After exploring various refrigerators, we spoke to a sales rep about it. We asked questions about why the item had been returned, if it would be cleaned prior to sale (it was very dirty inside) and how long it had been used before it was returned. We were told it was returned simply because it was too large for the space, that it would be cleaned and it was only used for a week or 2. After debating, we decided to purchase the item. I previously had a Best Buy credit card, so they were able to look up the account info since I no longer have the card.
Fast forward 3 weeks (we were moving and scheduled the delivery out a bit) and the refrigerator comes. The item comes just as dirty, if not worse, on the inside. Also, it arrives with 2 broken shelves and a broken kickplate. Since we needed some form of a refrigerator for our daughter's formula, we plugged it in and planned to use it. I immediately called Best Buy 800 number to schedule a return and the purchase of another refrigerator. We worked through the 800 number and a supervisor at the store to schedule the return and a new purchase. We were informed that it would take 7-10 days for the item to be delivered. They stated that we could use the current one until the new one was delivered... which was great, until later that night we found out that the fridge was not cooling at all. I contacted the 800 number again to see if, due to the circumstances, we could bumped up on the priority of the delivery. I was greeted by a very rude woman who said no.
Needless to say, we purchased a new fridge later that night from Lowe's who delivered it the very next day. I called Best Buy (again) to cancel the order and have the old fridge returned - so the story should end here.
But it gets better!! (Or worse?) The warehouse people screwed up and the return/refund was not done properly. This has led to the credit card company now stating that we owe them money for an item which was returned. I have no receipt since all of this was done over the phone. Citibank (another terrible company) refuses to contact Best Buy to confirm that the item has been returned. Best Buy refuses to contact Citibank to let them know that the item has been returned. Both companies (but this for is for Best Buy) have absymal customer service and refuse to put the customer first and take it upon themselves to resolve the issue. For 2 months I have attempted to get the money refunded and wasted at least 10 hours on the phone.
As I started this post off this is more of a warning than anything. The issue will be resolved soon, I've had to get a new card issued from the bank and the local store will refund my money (they have to have an actual card to refund the money, but they don't need one to purchase the item? Uh, seriously?) We are going to be looking for other appliances soon (as well as other electronics) and I will never purchase from Best Buy again. Amazon and Lowe's is where I will purchase all appliances from in the future. Their customer service blows Best Buy out of the water, their prices are better and they have more knowledgeable staff.

Hello kmschmehl-
I cannot truly express how sorry I am to hear about your total experience with the delivery and subsequent return of this fridge. It certainly sounds as though Best Buy has put you through the ringer and I can absolutely understand your disappointment and anger with us.
While it sounds like some aspects of the purchase and delivery were at least adequate, any opportunity that we had to show you why you should purchase from Best Buy went by the wayside. However, Best Buy is not in the business to provide merely adequate experiences and I am saddened that this is the best we could summon for your purchase. We are capable of better than what we showed you.
I’m glad to hear that you have finally been able to get the assistance you needed to get this refund resolved and make you whole again. In addition, I do hope that you are enjoying the fridge you purchased at Lowe’s. I certainly wish that it had been a Best Buy fridge in your kitchen instead, but I can understand why you chose to go with another retailer.
It sounds like the store has you in good hands once your card arrives and I believe that the reason they need the physical card is that the credit card company requires it to be physically scanned for returns. Hopefully you will not run into any further issues with this refund and it’s my hope that sometime in the future, you might grant us another chance at your business. I will be sending you a Private Message with some additional details as well. To check your Private Messages, please log into the forum and click on the envelope in the upper right hand corner.
Please let us know if you run into any further concerns.
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy Delivery - OPTIMA - YUK

My Experience:
5/31/14-bought dishwasher, delivery & set up, scheduled for 6/1/14. Told phone call would come the night prior with a 2 hr. window. Did receive email saying delivery was set.
6/9/14-received 2nd email confirming delivery would come 6/10/14, no phone call.
6/10/14-called Best Buy - couldn't find the delivery scheduled, on the phone for 1 1/2 hrs., then told by the Clerk, it wasn't Best Buys problem, Optima (delivery company) did not pick it up, wouldn't be delivered, I needed to call Optima and complain to them.
6/10/14-called Optima- said they couldn't help it, they didn't have a tech for my area, wouldn't get delivered, but someone from Optima would call me back to resolve, phone call never came.
6/10/14-Called Best Buy back, talked w/associate, he called Optima, returned my phone call, said he was working on it, I would be called back between 4-6pm, call came @ 730pm. Sorry no delivery today. He would work on it @ 800am on 6/11/14
6/11/14-Called Best Buy @ 1215pm, no call had come to me. I was told the assc. working the problem would call me back, he did @ 1245pm, couldn't resolve my issue, he's still working on it, but, no delivery today. Will let me know when it can be delivered.
Took the day off work for delivery, spent approx. 5 hrs on the phone with various people, washed dishes 3 times as I have a large gathering scheduled for the weekend. This was all explained to several people to no avail, again, sorry, can't do anything about it.
Spoiler (Highlight to read)
DEFINITLY TIME TO RETHINK YOUR DELIVERY CONTRACT WITH "OPTIMA"

Hi barbella58,
Wow, this is certainly way more contacts than necessary when making an appliance purchase with Best Buy! While I definitely thank you for making your purchase with us, I sincerely apologize for any delay you’ve experienced with the delivery and setup of your dishwasher. Rearranging your schedule due to an installation appointment can often be difficult, and I further apologize if you made arrangements, only for your appointment to not occur.
I reached out to Optima on your behalf, and spoke with one of their representatives. They spoke to the previous details about not having a technician in your area, and it sounds like this is the main reason for the delay. Your installation and delivery order is in the hands of Optima’s escalations team, and they generally have a 24-48 hour turnaround time for a response. I was advised that they would be reaching out to you once a proper technician is lined-up to perform the services.
Please let me know if you don’t hear from Optima, and I’ll happily assist further. Thank you for registering on the forums and sharing your concerns with us, and don’t hesitate to let me know if you need further assistance.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy needs to reevaluate customer service.

First, let me start by saying that I have always bought all my major appliances and electronics from Best Buy, but that may change soon. On November 30, 2014 I ordered a Whirlpool Convection over the range microwave and a French door Samsung refrigerator. We had the microwave delivered to our house and it arrived on December 9, 2014 with a dent in it. So we returned it to the Avon, IN store where they reordered it delivered to the store so that it wouldn't be damaged. The new one arrived and we got it home to find it also damaged, so we returned it to the store and asked for a refund as we did not have time to deal with it at that moment.<br>Our refrigerator was delivered on Saturday, December 13th. We were first emailed that it would be delivered between 11:30am and 1:30pm, then got a call saying 12:30-2:30pm. When it did not come by 2:30 we called and they said that they always showed it as being delivered between 2:30-4:30pm. The refrigerator was delivered at 6:00pm with no apology. When I called customer service about this the lady told me that yeah in the last year Best a Buy had been going downhill and she wasn't sure why, is that really what you want your reps telling your customers? Then 4 - 6 days later the refrigerator stopped working while my husband and I were out of town on vacation. Our grown daughter found it after it had not been working for a couple of days, everything was spoiled by the time she found it. She called customer service and tried a couple of recommendations but it didn't work and the technician recommended that we request a replacement. I immediately called customer service on December 19th and was told they would deliver a new one on the 20th. My daughter waited and never got a call, so around noon she called and they told her they couldn't possibly deliver it as they did not have it in stock. NICE! I then tried calling customer service several times and kept getting cutoff, so gave up as I was traveling. On the 23rd I spent over a hour and numerous attempts to talk to customer service, I kept getting cutoff and then having to start over the whole process. Finally I got a gentleman who was extremely helpful and my refrigerator is now scheduled to be delivered the 29th between 1:30-3:30, do I really expect it to show - NO! I then asked the gentleman to reorder the microwave that was previously returned at the original $399 price, he was checking but didn't see a problem with that. Guess what, he cut me off when he put me on hold. So here I go again, next customer service person verifies refrigerator is to be delivered on the 29th, nope I still won't believe it until I see it. When I ask about reordering the microwave for the sale price, they said no, even though I had went through the whole story with them. THIS IS ABSOLUTELY ridiculous, I am asking for a $50 price discount for all the troubles I went through and my business isn't worth it to Best Buy. I did not buy it since they couldn't give me the $50 off and I can buy it anywhere at the same price, I will take my business elsewhere. I think you all need to revisit your customer service and what you want to do to retain a valuable customer. If the refrigerator doesn't show up on time tomorrow I won't be here and I will use social media to tell my story.

Hello Zebo welcome to the forums!
I'm sorry to hear that you had a bad experience about your delivery of your appliances. Kitchen appliances are a big purchase and it sounds bad when one gets a damaged unit. Please note that your posting will serve as receipt of a Best Buy staff acknowleding your troubles, and as long as you are subscribed to this thread, if you encounter any further troubles, please post back here and let them know, you will continue to receive email notifications when a BBY Staff responds to your inquiry.
Best Buy is a little bit backed up right now considering the end of the holiday season so you may encounter a delay in an official reply from them.
Your patience is greatly appreciated and I'm hoping for the best on your replacement delivery on your kitchen wares
*******DISCLAIMER********
I am not an employee of BBY in any shape or form. All information presented in my replies or postings is my own opinion. It is up to you , the end user to determine the ultimate validity of any information presented on these forums.

Best Buy is not a good business...

I recently bought an iPad Air 2 from Apple.com, 3 days ago. I went into best buy to get a screen cover. The installer mishandled the new device and scratched it. I was a bit taken back, as I just bought this device for $700+ and took it in to be protected but walked out with the screen protector installed incorrectly and a scratch to the device. I asked what they would or could do and they offered a free protective case. I thought: "what's the point now? Yeah it will protect further damage but what about the damage done just now by the store?" I then asked if I bought a new iPad from them... could I return the broken one, they said no we can't do that, you will have to contact Apple. I then left the store and contacted best buy corporate on the phone who told me the same "we teach our technicians to use care so this wouldn't happen." So I again asked so "what can I do about this? it's a brand new iPad and I am confused as to why it cannot be replaced."
He said no replacements, but maybe (and he said I can't make any promises.") I can talk to the store about potential reimbursement in the form of a $20 gift card. At that point I was quite surprised and annoyed but thanked him for his time and hung up.
Best buy told me in a nutshell "oh we damaged your $700 device... Sorry, you snooze you lose."
It amazes me on how a company like this treats their customers.
I know people always say this when they have a bad experience at a store... But, I will never shop at best buy again, this was beyond poor service and business practice. I used to shop at best buy exclusively for electronics and am an "elite rewards member" but now i'd rather go to Walmart for electronics.
Kal.

Hello Kal,
No matter how expensive, our customers should be able to trust us when their devices are in our care. It’s disappointing to hear that something went horribly wrong when you visited our Orem location, and it left you with an iPad in less than pristine condition. I’m truly sorry for any frustration this situation may have caused.
While I’m glad to hear an exchange was granted through Apple, I wanted to see if I may help. Using your email address attached to your forum profile, I pulled up your case with our phone representative, Kristan. In a combined effort with her, and our general manager, Caralee, I understand that this matter has been resolved. If this is not the case, please feel free to let me know. I’ll be glad to answer any further questions or concerns you may have.
Best wishes,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy is a mess, or worse.

Best Buy is a mess, or worse. I just signed up for Amazon Prime. Here’s why:
I purchased a laptop that arrived with a non-functioning touchpad. I simply wanted to exchange this broken computer for a working model. Best Buy could not accomplish this, and showed some abysmal customer service in the process. I thought somebody at Best Buy should know. Below are the details.
I ordered an HP Envy Touchsmart Sleekbook with a 1TB HD and 8GB memory (SKU 9268057) on 1 January 2014 through BestBuy.com. The computer's specs were good and the price was great ($399), so I pulled the trigger on the purchase.
The computer arrived quickly and as promised, but after a 10-15 minutes of use, the touchpad “click” would stick down and the computer would be remain constantly left-clicking. In other words, the computer was not useable.
I visited the Best Buy store in Reston, VA (store 297) and showed the problem to the Geek Squad. They said the computer could be sent for repair (approximately 3 weeks), or I could exchange it for a new one. Opting for the exchange, I took the computer to the customer service counter. I was then told that the computer was an online only item and I would have to call 1-888-Best-Buy to exchange it.
Issue #1 – I bought the computer from Best Buy and wanted to exchange the computer at Best Buy. As a customer, I simply do not care if your internal inventory systems list an item as online only. If visiting Best Buy to exchange a Best Buy item, I expect my very basic request to be honored.
But fair enough, I understand. I called the number, navigated a horribly designed IVR, then waited on hold for 30 minutes. Apparently, I was transferred to Tech Support in error. Tech Support said I'd have to be transferred again and wait on hold again. I said that waiting another 30 minutes was unacceptable and asked that I be transferred directly to a person who could help. At this point, the person in Tech Support hung up on me.
Issue #2 – Despite my being courteous and polite on the phone, the inconvenience of my request caused this person in tech support to commit an indefensible disservice to a paying customer. I can think of few things in this world that surpass the rudeness, gall, and unprofessionalism of hanging up on a customer. How little training are these people receiving that they would hang up on anybody, much less a customer?
I called 1-888-Best-Buy again, waiting on hold for 30 minutes a second time. This person was more helpful. A shipping label was promptly emailed to me and I sent back the computer. A few days later, I noticed that my credit card was refunded for the computer, but this was extremely odd given that I wanted an exchange for the exact same computer.
Issue #4 – The Best Buy return forms need to be vastly clearer. A customer needs to be able to indicate that the product is being exchanged, not returned. I placed a handwritten note on the form, but apparently nobody at the return center bothered to read the note.
I called 1-888-Best-Buy a third time. This time, I spoke with a very nice lady who was (frankly and unfortunately) clueless. She said that since the money was back on my credit card, I could simply buy the computer again. I explained to her approximately a dozen times that I wanted an exchange and that if I repurchased the computer again, I would not receive the sale price because the computer was no longer on sale (I believe that the price was then $699). In other words, the failure of Best Buy to correctly process the exchange would cost me an extra $300 if I was to repurchase the computer. The customer service agent could not resolve the problem and then transferred me to a new person.
Issue #5 – From my first phone conversation with a customer service agent, I was given an RA number. Subsequently, I was told by everybody with whom I spoke that they could not look up my order or exchange via the RA number. Why does Best Buy give an RA number if it is subsequently useless? This is a giant waste of your customers’ time.
I explained the situation a second time to the new customer service representative. He understood the issue and was very helpful in resolving the issue. After a few minutes of investigating, he came back on the line and said that the computer was no longer available, but that he would complete the exchange with a like product (HP Envy with 1TB HD and 8GB memory). This resolution was exceptionally fair and met my expectations (the new computer had a price of $999, after all).
When this new computer arrived, I realized that it was similar but had some substantial and material differences. The keyboard is not backlit, the screen has very poor resolution (I’ve spent hours trying to resolve this issue to no avail), the touchpad is difficult to use and unresponsive, the monitor does not open beyond 90 degrees (Okay, maybe 95 degrees…but this makes the computer impossible to use on a desk, or more importantly, on a lap. Seriously, why would HP design a computer like this?? You have to stoop down to see the monitor because it simply does not open wide enough), and the laptop body is horribly designed with all of the weight on the back, leaving the computer constantly unbalanced and the touchscreen 50% useless). As I discovered, these differences all boiled down to a very small detail: The original HP I purchased was a Sleekbook, while the new laptop is not. One small word, one big difference.
I then went back to the Best Buy store in Reston, VA and explained the situation. My request was to exchange the HP Envy that I now possessed for the same model that I originally purchased (the HP Envy Sleekbook). The lady at the customer service desk said that she could not perform the exchange. Her rationale was that the exchange could not be made if the new computer would cost more than the original computer that I purchased. I explained that I was now in possession of a $999 computer and was wanting to leave the store with a $699 computer. This would net Bet Buy $200. Regardless of that fact, however, my request to her was very basic: I purchased an HP Envy Sleekbook, the first exchange did not work, and I still expected to receive an HP Envy Sleekbook. She then went to find her supervisor.
Issue #6 – Why can Best Buy employees not make a decision? Can Best Buy please empower somebody? Waiting around at the counter while employees search for a supervisor is unacceptable in 2014. If you need an example, visiting an Apple store would be hugely beneficial.
The supervisor, James {Removed per Forum Guidelines}, then arrived. I explained the situation a second time. James verified that the computer I originally purchased was indeed available at a nearby store. But, he would have to charge me an extra $300 for the exchange. Thinking that this was preposterous, I asked him to explain. He said that he could not verify the price that I originally paid on January 1st. Conveniently, I had a smartphone in my pocket and offered to show him the receipt from my purchase.
As I did with the first employee, I explained again my very simple request to exchange the HP Envy Sleekbook that I originally purchased for a functional version of the same. He said that this was impossible because I was shipped an HP Envy Sleekbook as an exchange. I explained that this like-item exchange was the decision of Best Buy and that I had no control over what I was shipped by Best Buy when they were choosing an equivalent product. Nonetheless, all of those facts notwithstanding, I was now in possession of a $999 product and wanted to exchange it for a $699 product. THIS WOULD NET BEST BUY $200! James {Remvoed per Forum Guidelines} was unwilling to hear any of this, said I would either have to either keep the HP Envy Sleekbook or pay $300 extra to leave the store with the computer that I originally purchased for $399. These were the options, take it or leave it.
Here’s the bottom line: Best Buy won mightily. Best Buy got its way. I did not. I admit it, Best Buy is the victor. Congratulations.
I could continue to fight for an exchange, but in Best Buy’s victory, the archaic process and automaton employees have worn me down. I’ve now given up. I’ll keep this sub-par, hardly useable computer. I’ll also hate it. I’ll also scorn Best Buy when I log on every morning and every evening.
I’m not without options, though. As a matter of fact, I’ve now joined Amazon Prime. The Amazon service is amazing and I encourage every Best Buy customer to do the same. You order heavily discounted products, you have the help of many customer reviews, and the products arrive at your door the next day. I’ve already spoken to Amazon’s customer service team, and the experience was first class. Since my Best Buy experience, I’ve already ordered an iPad and Nikon D3200 for my wife’s Valentine’s Day present.
Best Buy could have had these sales. James {Removed per Forum Guidelines} and the Reston store won the battle, though. The price of losing the battle is that I have to keep a $999 laptop. The price of the victory for Best Buy, though, is that a lifetime of sales will now be channeled through Amazon Prime.
I expect Best Buy to do nothing after receiving this note. But, my ideal resolution: Please have the manager of your Reston store, along with James {Removed per Forum Guidelines}, write me a letter of apology. It would be wonderful, and go a long way towards resolving the situation, if both the manager and James {Removed per Forum Guidelines} would acknowledge that when given the opportunity to do the right thing, they instead chose to hide behind inflexible and inappropriate company policy. When given the opportunity to surprise and delight a customer, they instead chose to not lift a finger to make things right. When given the opportunity to win a loyal customer, they instead chose the easy path that resulted in alienating a customer.
All customers have a choice. My choice is now Amazon Prime.

Hello cathacker,
Buying a new computer should be fun and exciting and not fraught with problems after the fact. I deeply regret the numerous obstacles to receiving a successful exchange for your defective machine and for any resulting inconvenience.
The problems that you encountered are not helpful or endearing in the remotest measure. Having to cope with an unprofessional telephone representative is not the least of the unfortunate circumstances you describe, and for that above all I offer you my own personal apology. There is never a circumstance where behavior of that kind is appropriate and you shouldn't have had to cope with it.
I was gratified to read that your subsequent call to arrange an exchange through BestBuy.com was successful and netted a comparable computer for the same financial outlay. I was disheartened to hear that, while the offer met your expectations, the hardware did not. I know that your objective was to exchange the substituted device when you revisited the Reston store, but were you offered a refund during your conversation?
In any case, it's clear that the Reston store and BestBuy.com created a disappointing situation for you with this purchase. Certainly, this was not our goal. While I understand your decision to pursue a relationship with one of our competitors, it remains my hope that you will one day give Best Buy another chance to win you over.
Please know that i'm grateful for your eloquent remarks and for taking the time to compose and present them, both here and on our Facebook page.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy Total Disappointment

The story:
Ordered an iPad Air Sunday evening(10/26/2014). According to tracking info it was supposed to be delivered Wednesday. Stayed home for most of the day but had to go to one short meeting at noon when received the email from UPS that the package was LEFT at my front door at 12! I was shocked - how could they leave it without me having signed it? I drove as fast as I could - got there by 1 pm. No package.
Took hours to get a person both at UPS and then at Best Buy. UPS said Best Buy doesn't require signature: it is their problem. Best Buy took my info. Today I received a call from Best Buy. They left a voice message: "Good Morning, this is Ella, calling from Best Buy. I am trying to contact ……. In regards to your Apple iPad Air. We apologize for the delay. I was able to confirm that it was delivered yesterday with UPS. In case you need to ask any question concerning this call just feel free to give a call back. The direct number is 146-745-685." yes, of course I would like to call back! It is not a delay!! I don't have a product! But that is NOT s real phone number! Whom do I call? The call came from a number 490-17. That is NOT a real number either.
So I call back Best Buy on their 1-888 number again. First agent: takes my info then puts me on hold. After 15 minutes of waiting the machine tells me that my call could not be processed and I needed to hang up. Agent #2 - he tells me that Best Buy requires signature and it was the fault of UPS that they left the package at my door. He told me that they had to wait for UPS to get back with the result of the investigation but according to Ella they already had a response from UPS - stating that UPS had delivered the package yesterday. I tell the agent that I want a replacement but I don't want it to be shipped - I will pick it up at a store. He says, that's impossible, they have to reship it. I said, okay just do it then. "We will as soon as we have the proof that you don't have it." What proof? I just told him that the package was left with no signature and now its gone. I don't have the product! UPS says that they delivered it. How can I prove that I don't have it? I ask to speak to a manager. I insist. I can clearly sense the agent thinks I am a liar and fraud! He hangs up on me...
We have been buying everything for years at Best Buy. Many computers, tablets, phones etc. Always paid on time, never had any problem. This is utterly insulting. Calling my credit card company. Will not pay for something I have never received!

Good afternoon abdanko,
I’m sure you were eager to open your iPad Air once it arrived, and just as concerned when you found your package not to be on your steps when you arrived home.
Typically customers will receive a confirmation email, as well as email updates with tracking information as their order processes and ships. That being said, many of our packages do not require a signature for delivery. I am truly sorry if this has led to your current predicament.
I am sending you a private message to gather further details in regards to this order. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Best buy company deliver mobile form India???

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