Best Buy needs to change their delivery policy

I ordered a small electronic item, and have been going through a hassle to get it.  It is being shipped by UPS, which has been totally uncooperative. I waited at home until after 5 p.m. yesterday, and then had to leave for an appointment.  UPS attempted delivery at 5:56.  I live in an apartment building with a locked front door and no resident manager.  I can't count on my neighbors to be home to get my package, either. 
When I called UPS today and requested that my package be held so that I could go pick it up, they told me Best Buy has a policy that their packages cannot be held.  This means that I have to either spend another day waiting for UPS to arrive at an unknown time or let the package go undelivered.  This is unacceptable.
Best Buy tells me I can't cancel my order, and that all I can do is let the package go undelivered for three days, and they will credit my account.  
This means that either I lose my order or be a virtual prisoner waiting for UPS.  If Best Buy would have informed me that I could not either pick up my package at a store or get it held by UPS, I would not have placed the order.  
Either the holding policy needs to be changed, or customers need to be informed about it up front.  I am angry enough to not do business with Best Buy in the future. 

Good afternoon mantelli,
Waiting for packages to arrive can make anyone anxious and excited, especially if it’s a package you are in dire need of receiving or something you've waited a long time to order.  To not receive the order, or find it may be sent back if not delivered, would be quite frustrating, and I am sorry if this is where you stand with your order.
After the 3rd attempted delivery in which the package cannot be delivered, it will typically be sent back to us for a refund. While some people cannot be home during the delivery, we have a store pickup option that can assist in such situations as we do not allow packages to be held at UPS locations for pickup. Instead, you may choose to pick up your purchase at a nearby Best Buy store, which may allow you to pick it up as early as that day, or in a few days’ time. For more info, you can check out our Store Pickup page on BestBuy.com.
I apologize if this is not the resolution you were hoping for, and if you are dissatisfied with this ordering experience. I was able to locate your order using the email address you used to register with the forum, and I see that it is on the truck today for the 2nd delivery attempt.
I truly hope that in the future you will allow us to provide you with a better experience, and greatly appreciate you sharing your experience and providing your feedback!
Sincerely, 
Tasha|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Best Buy needs to reevaluate customer service.

    First, let me start by saying that I have always bought all my major appliances and electronics from Best Buy, but that may change soon. On November 30, 2014 I ordered a Whirlpool Convection over the range microwave and a French door Samsung refrigerator. We had the microwave delivered to our house and it arrived on December 9, 2014 with a dent in it. So we returned it to the Avon, IN store where they reordered it delivered to the store so that it wouldn't be damaged. The new one arrived and we got it home to find it also damaged, so we returned it to the store and asked for a refund as we did not have time to deal with it at that moment.<br>Our refrigerator was delivered on Saturday, December 13th. We were first emailed that it would be delivered between 11:30am and 1:30pm, then got a call saying 12:30-2:30pm. When it did not come by 2:30 we called and they said that they always showed it as being delivered between 2:30-4:30pm. The refrigerator was delivered at 6:00pm with no apology. When I called customer service about this the lady told me that yeah in the last year Best a Buy had been going downhill and she wasn't sure why, is that really what you want your reps telling your customers? Then 4 - 6 days later the refrigerator stopped working while my husband and I were out of town on vacation. Our grown daughter found it after it had not been working for a couple of days, everything was spoiled by the time she found it. She called customer service and tried a couple of recommendations but it didn't work and the technician recommended that we request a replacement. I immediately called customer service on December 19th and was told they would deliver a new one on the 20th. My daughter waited and never got a call, so around noon she called and they told her they couldn't possibly deliver it as they did not have it in stock. NICE! I then tried calling customer service several times and kept getting cutoff, so gave up as I was traveling. On the 23rd I spent over a hour and numerous attempts to talk to customer service, I kept getting cutoff and then having to start over the whole process. Finally I got a gentleman who was extremely helpful and my refrigerator is now scheduled to be delivered the 29th between 1:30-3:30, do I really expect it to show - NO! I then asked the gentleman to reorder the microwave that was previously returned at the original $399 price, he was checking but didn't see a problem with that. Guess what, he cut me off when he put me on hold. So here I go again, next customer service person verifies refrigerator is to be delivered on the 29th, nope I still won't believe it until I see it. When I ask about reordering the microwave for the sale price, they said no, even though I had went through the whole story with them. THIS IS ABSOLUTELY ridiculous, I am asking for a $50 price discount for all the troubles I went through and my business isn't worth it to Best Buy. I did not buy it since they couldn't give me the $50 off and I can buy it anywhere at the same price, I will take my business elsewhere. I think you all need to revisit your customer service and what you want to do to retain a valuable customer. If the refrigerator doesn't show up on time tomorrow I won't be here and I will use social media to tell my story.

    Hello Zebo welcome to the forums!
    I'm sorry to hear that you had a bad experience about your delivery of your appliances. Kitchen appliances are a big purchase and it sounds bad when one gets a damaged unit. Please note that your posting will serve as receipt of a Best Buy staff acknowleding your troubles, and as long as you are subscribed to this thread, if you encounter any further troubles, please post back here and let them know, you will continue to receive email notifications when a BBY Staff responds to your inquiry.
    Best Buy is a little bit backed up right now considering the end of the holiday season so you may encounter a delay in an official reply from them.
    Your patience is greatly appreciated and I'm hoping for the best on your replacement delivery on your kitchen wares
    *******DISCLAIMER********
    I am not an employee of BBY in any shape or form. All information presented in my replies or postings is my own opinion. It is up to you , the end user to determine the ultimate validity of any information presented on these forums.

  • Bought used mac air from best buy need to wipe content

    I need to wipe my used mac air

    The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. How you do it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
    It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
    1a. If you don't own another Mac
    If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
    If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received those media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
    To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
    If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
    Some models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you may not be able to reinstall 10.6 even from the original discs, and Internet Recovery may not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
    1b. If you do own another Mac
    If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
    2. Partition and install OS X
    If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
    Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the  Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
    After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
    Then run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
    3. Other issues
    If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
    If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to  authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
    When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like.

  • HOW MANY PEOPLE HAVE BOUGH THE VIDEO IPOD AT BEST BUY?

    Have many people have bought their new ipod videos at best buy and how is their return policy and everything etc.....

    I would strongly recommend the warranty (3 year not 2). It has the following:
    -COMPLETE coverage of any failure due to wear and tear (suggesting that if the screen becomes so scratched that it interferes with usability and therefore the unctionality, in theory, they should replace it) it is also stated that it protects faults in MATERIALS (the casing). The screen being scrathed is also the casing not the screen, since the screen it under the casing, so the scrathing could also be attached to this clause, justifying replacement.
    -Power Surge protection (unlikely, but a plus)
    - it states "This plan is inclusive to the manufacturer's warranty; it does not replace the manufacturer's warranty, but provides certain additional benefits during the term of the warranty. After the Manufacturer's warranty expires this plan CONTINUES to prived the benefits of the manufacturers warranty along with additional benefits" this is the great part of it.

  • Best Buy Delivery - OPTIMA - YUK

    My Experience: 
    5/31/14-bought dishwasher, delivery & set up, scheduled for 6/1/14.  Told phone call would come the night prior with a 2 hr. window.  Did receive email saying delivery was set.
    6/9/14-received 2nd email confirming delivery would come 6/10/14, no phone call.
    6/10/14-called Best Buy - couldn't find the delivery scheduled, on the phone for 1 1/2 hrs., then told by the Clerk, it wasn't Best Buys problem, Optima (delivery company) did not pick it up, wouldn't be delivered, I needed to call Optima and complain to them.
    6/10/14-called Optima- said they couldn't help it, they didn't have a tech for my area, wouldn't get delivered, but someone from Optima would call me back to resolve, phone call never came.
    6/10/14-Called Best Buy back, talked w/associate, he called Optima, returned my phone call, said he was working on it, I would be called back between 4-6pm, call came @ 730pm.  Sorry no delivery today.  He would work on it @ 800am on 6/11/14
    6/11/14-Called Best Buy @ 1215pm, no call had come to me.  I was told the assc. working the problem would call me back, he did @ 1245pm, couldn't resolve my issue, he's still working on it, but, no delivery today.  Will let me know when it can be delivered.
    Took the day off work for delivery, spent approx. 5 hrs on the phone with various people, washed dishes 3 times as I have a large gathering scheduled for the weekend.  This was all explained to several people to no avail, again, sorry, can't do anything about it.
    Spoiler (Highlight to read)
    DEFINITLY TIME TO RETHINK YOUR DELIVERY CONTRACT WITH "OPTIMA"

    Hi barbella58,
    Wow, this is certainly way more contacts than necessary when making an appliance purchase with Best Buy! While I definitely thank you for making your purchase with us, I sincerely apologize for any delay you’ve experienced with the delivery and setup of your dishwasher. Rearranging your schedule due to an installation appointment can often be difficult, and I further apologize if you made arrangements, only for your appointment to not occur.
    I reached out to Optima on your behalf, and spoke with one of their representatives. They spoke to the previous details about not having a technician in your area, and it sounds like this is the main reason for the delay. Your installation and delivery order is in the hands of Optima’s escalations team, and they generally have a 24-48 hour turnaround time for a response. I was advised that they would be reaching out to you once a proper technician is lined-up to perform the services.
    Please let me know if you don’t hear from Optima, and I’ll happily assist further. Thank you for registering on the forums and sharing your concerns with us, and don’t hesitate to let me know if you need further assistance.
    Sincerely,
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Best Buy hijacked my bank account and disposed my Best Buy points

    I placed an online order on 09/05/2014 (Order number: (removed per forum guidelines) around 4pm eastern, and about 3 hours later, I got another email stating "YOUR ITEM HAS BEEN CANCELED". It was for an in-store open box item, which I was able to pay for online and pick-up at the store, or so I thought. I used two $5.00 reward certificates, a gift card, and my credit card to finalize the transaction. The email titled, "YOUR ITEM HAS BEEN CANCELED" contained this information:
    Be assured that if you paid by credit card, it has not been charged, and any other method of payment has been credited. If you used a Gift Card for this order and no longer have it, please call the number below and we'll send you a replacement.
    If you have any questions about your order or need further assistance — or if you'd like help finding a similar item — please contact us at
    1-888-BEST BUY (1-888-237-8289).
    Once again, we're sorry for this inconvenience, and are working hard to serve you better in the future.
    Sincerely,
    Karalyn Sartor
    Vice President Customer Care
    Well, lets just start wih Karalyn did not answer my call or attempted to help.
    My gift card was immeditely re-credited, however it has been a different story for the other method of payment. My certificates which were accumulated through purchases totaling over $500 dollars, never regenerated (i've called 3 separate times about when are they going back to my points bank and responses range from 24hr to 45days) it's now Wednesday this happen last Friday. The cancelation email stated my credit card would not be charged, but Best Buy did something worse they placed a hold on my card for this order that wasn't fulfilled and actually canceled by Best Buy employees at the store(553) due to not in stock (as stated in cancelation email).
    The transaction was completed online because it indicated stock was available and the, "Thank you for your order" email implied that ownership was mine. I don't understand why Best Buy placed a hold on my card, if the transaction was manually checked and canceled? What makes it worse there was no attempt to contact me to substitute canceled order or give me a definitive reason why it was canceled. In fact, my reward certificates that I accumulated over some time were gone due to this cancelled order and no definitive answer has been given to when they will show back on my account. I was told Friday the hold would release in 3-5 days and it "should" drop, but it now Wednesday. I would understand if this was a return transaction and I have to wait for my funds to be available again, but I had no possession of item and it the transaction didn't go through why is Best BUy holding my money hostage? I'm not in the business of lending out money, and I needed those funds to actually acquire what I attempted to in my order. I shouldn't have to wait on my money, I feel like I'm being bullied and down right punished.
    So, now it gets worse for me because. I called I-800 for Elite Plus reward members ( been a member since it was Premier Silver) to make sure stock was available on a similar item (at full price), and asked about the points, I lost and how I would be able to apply them to my purchase. The rep adjusted the price to accommodate my transaction and said that the points would be still go back on my account in 24 hrs. This new order was finalized on the same day as original order Friday 09/05/2014.
    Well, I checked my bank account Monday , and was surprised to see the original cancelled order was still there, as well as two identical transaction that I'm assuming represented my new order. I was patient and waited till Tuesday to check again, and hoped that all mistaken holds would drop, but I was wrong. Instead, now a hold actually posted as a completely different amount (lower) with the new order number associated to it, and the other amount(what I expected) is also there plus the original transaction amount. Who gave Best By create a third order without my consent? Why did Best Buy assume I had money to lend their cooperation? Why did Best Buy assume that my funds were at their disposal and authorized their own transaction? How dos Best Buy not consider unapproved transactions could overdraft my account? I called and asked, but no answer could be given to why that happen except that the rep charged me twice, and thats why theres two holds, but then that doesn't explain why one of those holds post at a cheaper price with my new order number on it. This is crazy, there is no reason why a third order should have been created because I didn't approve it. This has been too many days without my money, and these holds total a little pass $300.00 dollars (not chump change).
    Yesterday (09/09/14) I contacted my bank to find a solution to these unwarranted charges, and the only way to expedite and release my funds would be in a from of a letter from best buy on their letter head to be faxed to 18663097443 with the transaction amounts, card number, my name, date of transaction, signed by a manager, and a statement informing the bank that Best Buy would not collect on those charges. The other solution was to dispute the charge that posted because that amount was not contracted to be fulfilled under the agreement of the order form.
    So, I called Best Buy again. Well, after over an hour on the phone and the rep spoke to her superiors which declined the request, so I asked for the case number, but the rep told me that after during the conversation her computer crashed and no number could be given. So, I asked for some type of compensation for this crazy ordeal and for the financial position it put me in by creating a new order and holding funds from a canceled order. Well, she said my situation didn't correspond to reasons that warranted compensation, not even a coupon. I thought what happen to customer service as being a reason? The Best Buy rep did seem to empathize with my situation, and asked again for that authorization letter, and she said she got it approved; this was around 5pm yesterday. She then even said she was able to generate a case number with this approval (case number 144087240).
    Guess what Best Buy community its now Wednesday, and the holds are all there no communication was sent to the resolution department on the behalf of Best buy and I'm still out $300. plus dollars since Friday. Normally banks charge interest on loans, what will Best Buy do for me now that I have stolen my money? I never gave consent to create a third order, which now I will have to dispute and report to the Better Business Bureau. The most unbelieveble part of this mess is that the item in my original order that satrted all this is still up on the Best Buy page. An employee supoosley checked and made the determination that the item is out of stock, but its still on the webpage to trap another customer in lending Best Buy capital to fund their organization. I would clike to challenage any employee to attempt to but this item and see what happens to their funds. I mean, come on Best Buy if you don't pay the employee to trap people, then have them remove the item off the website where people are becoming victims to this money pit. Here is the link go for it and see what happens to you Karalyn Sartor, Vice President Customer Care. 
    http://www.bestbuy.com/site/apple-open-box-ipad-mini-with-wi-fi-16gb-white-silver/6208541.p?id=12187...
    I shop at Best Buy so much I held the silver Premier status since it was introduced, and every year the amount of how much you spend gets raised as benefits get removed, I've been able to surpass that threshold to maintain Elite Plus status since it too has been created topping almost $5000.00 this year alone, and we haven't hit Christmas yet. This experience is something to consider next time I think about going to Best Buy.

    Good afternoon robertocar78,
    After reading through your detailed post, I can fully understand why you would be frustrated with this experience. First off, stores should ensure that their clearance and open-box items listed on BestBuy.com are up-to-date to prevent such experiences as yours. Secondly, to have such an amount of funds unavailable would be quite worrisome, and I hope that I can bring some light to your particular situation.
    Using the email address you registered with the forum, I was able to locate your cancelled order as well as the replaced order. Typically when an order is placed, the funds are immediately authorized to ensure the funds are available. While this authorization may make the funds unavailable, the funds have not actually been collected.
    Once an order ships, the funds will be collected at that time. Should there be more than one item on an order, if the items ship separately or at different times, you may be charged for the individual items. That being said, you could see multiple smaller charges for one order that together make up the order total. If an order is cancelled, the authorization should be dropped on our end. However, this may take 3-5 business days to reflect on your end, depending on your financial institution’s processing times.
    I was able to see that you have been working extensively with Todd on our Consumer Relations team in regards to your situation. I spoke with him personally about your particular situation and let him know that you have also posted here in regards to your concerns. I’m happy to hear that he has been able to assist you in resolving most of your issues thus far.
    Also, please know that I am reaching out to the Tropicaire store in Miami, FL store in regards to this iPad listing to ensure they have a chance to correct any inventory or listing issues they may have. I am truly sorry for any inconvenience this experience may have caused you. I hope that this experience has not influenced your future shopping destinations.
    If you should have any further concerns or questions, please feel welcome to reach out to me here on the thread or by sending me a private message via the link in my signature below.
    Cheers!
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Communication between Best Buy and Apple

    Where is the communication between these two companies? It's frustrating to have NO CLUE if a phone will come in a day or in 5 weeks. Who at Apple is deciding what they end to what stores? Obviously, Best Buy has to pay for the phones. There has to be some sort of communication. 
    Would it really be that hard for someone high up in Best Buy to communicate with Apple? Maybe a list from each store of their orders and what they are waiting on. Give that to Apple. Apple can give some sort of answer. Exepect this much in this time frame... expect this much later. I mean, something. Instead of leaving everyone in the dark, completely. 
    Someone at Best Buy corporate has to have SOME clue how Apple is shipping and to what stores. To say no one has no clue at all, is nuts. And if it's true... Best Buy needs to get a clue. DO SOME WORK FOR YOUR CUSTOMERS. At least get some truth, so if we need to go elsewhere, we can. It would be better for both sides.

    Apparently since they come on UPS, they don't know when the shipments are coming in or how much. Which I think is bull.
    If that's the case, what I want to know is HOW do they know they received the amount they were expecting? If they don't know how much they're getting or when they're getting a shipment, then what's stopping the delivery man from stealing a box, and they wouldn't know any better? Maybe the higher up manager's know, and they aren't allowed to reveal that info, but there has to be a checks system in there somewhere verifying the stock received.

  • I am locked out of my account and can't use my Best Buy points

    Hi,
    I am an Elite Plus customer and really upset with Best Buy as they decided to lock me out of my account due to an audit and I can't use in inspite of having $2000 in my account that I bank. I called Best Buy 3 days ago after receiving an email that my account had been updated and they decidid to do an audit and lock my account without informing me. I keep getting "check in 24hrs" message since 3 days and it doesn't let me issues certificates. I found out after calling Reward Zone that my account was updated as I was re-enrolled in the Elite Plus program. I keep getting a response from Reward Zone that corporate is auditing my account for fraudulent activity. While I appreciate that, I don't expect them to shut me off my account for more than 3 days when I need to purchased items using my $2000 worth of banked points. This is RIDICULOUS and noone from Reward Zone wants to take ownership of this issue. I just spoke to the manager named Kenya Case ID: {edited per forum guidelines} and all she did was directed me to the website and asked me to email corporate. This is complete NONSENSE and expect a professional company like Best Buy to figure out their processes and not shut out customers from their program without informing them. I am hoping that someone from the right department can pick this up and resolve this issue as I need to purchase items this weekend and am sick of seeing the "check back in 24 hrs" error.
    I am a loyal customer of Best Buy but things like this makes me reconsider my decision of buying things from Best Buy again.

    Good afternoon VJ, and thank you for your patience,
    I would like to discuss your My Best Buy™ account with you, so I will be sending you a private message.  To check your private messages, please make sure you are logged into the forum and click on the yellow envelope icon located at the top of the screen.
    Warm Regards,
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Misleading ADH Information Provided By Best Buy Associates

    Let me start by saying that Best Buy WAS my most FAVORITE store UNTIL walking into store on 03/08/14 in Alabama. I am a 31 yr old customer that has been purchasing electronics from Best Buy since 2003. The management and sales associates in the store I normally go to is AWESOME! Now I would be one of the first to say that "Yes, it seems that Best Buy's T&Cs on GSBT/GSRP/ADH Plans change often." Whenever I go into any Best Buy, I look at the little pamphlets that was given out when you purchased any GS protection plan. I notice they looked different from time to time. Maybe a different color or size. I mean, go to <http://www.geeksquad.com/protection-plans/terms-and-conditions.aspx> and look. It goes back to July 2007. Has it always been available online? Nope. The first extended warranty/protection Plan I purchased was on a laptop purchased in 2003 when I left for college. I don't see it on there. So it's very safe to assume they haven't always been readily available and from looking at previous comments and posts after googling "Best Buy ADH 2012," I see I'm NOT the only customer that has been mislead by the sales associates on ADH. Why not trust that the employees are explaining important details? I mean SOMETIMES you're handing me a pamphlet with the T&Cs and giving me misleading info that you claim is in there. But at the time I had every reason to trust and believe the associates are providing me with important details and accurate info that is found in what you're placing in my hand (I've been to MANY Best Buy's and purchased MANY things from each Best Buy depending on where I'm at at that time).
    In 2012 I bought two iPads (3rd generation). I bought one 16gb and a 32gb along with ADH for each one (one for my parents and one for myself). And like any electronic device I buy from Best Buy, I was ALWAYS told, "Don't forget to purchase the protection plan!" Well, if you look at my history, I ALWAYS purchased the "extended warranty" or "protection plan." Like I said, when I moved away for college in 2003, I purchased a brand new laptop, had GS to hook it up and also paid for the "extended warranty" as it was called at the time. I never had to use any warranties or protection plans I purchased. I purchased protection plans on the 2 laptops I bought, a washer and dryer I bought (that was stolen when I went on vacation) and also the new ones I purchased to replace the stolen set, a washer I bought AFTER I moved (because mine was in storage and I damaged my parents older washer by overloading it with a comforter) and even on cellphones I've had in the past. Basically, if Best Buy offered it on a device, I purchased it because I felt confident that if ANYTHING went wrong, Best Buy would take care of it. Why?? Because that's what I was told when I purchased it. Now, that being said, my parents are 66 and 70 and not in the best of health. Last year, my mom dropped the iPad and broke the screen. I was confident that Best Buy would replace it with a new device like I was told. I get to the closest Best Buy to me (which is an hour and fifteen away from home; the original store where I purchased them is two and a half hours away). The iPad still powered on but of course the glass screen was shattered. Who wants to use an iPad with cracked glass and risk cutting a finger? Well, low and behold, that store reprinted the receipt and replaced the iPad 3rd gen with a NEW iPad 4th gen (there were no more iPad 3rd gen at the store) just like the sales associates said. No questions asked. No hassle. No problem. I don't even work for Best Buy but yet ANYBODY I talked to (friend, family, stranger in the store), I would push "protection plan...get it!...it's worth it!"
    March 7th, 2014, while working, I accidentally dropped my 32gb iPad and cracked my screen. I had already made plans to go out of town on March 8th so I did my research and saw there's a Best Buy an hour away. I was confident that Best Buy would replace my device in store so that Monday, March 10th I would be able to go back to work and have a working iPad that's not going to slice and dice my fingers up. I get to the GS desk and I gave the GS agent my phone number to reprint my receipt so he could go ahead and replace my iPad. (Why was I so confident? My parents iPad was replaced with no issues). Well the GS agent proceeds to tell me that "Your iPad qualifies to be replaced with a refurbished iPad. Would you like to pick it up in store or have it shipped to your home?" Excuse me? Refurbished? Picked up or sent to my home? No no no. Now, I told him, "When I purchased the iPad (that I paid $599 for BRAND NEW) and the 2 yr ADH, I was told by the sales associate if anything happened to it, any Best Buy would swap it out in store with a new device that way I wouldn't have to go without." He proceeds to tell me, "The plans have changed. It might have been that way when you purchased it but the plans have changed since 2012." (Thank goodness I didn't go in the store by myself. I had two friends with me that heard all of this non-sense). Now it's always that if the T&Cs change after you purchased yours, they have to honor the T&Cs that you had from the beginning. That's like a cellphone company telling me "You cannot keep your unlimited plan because we don't offer it anymore." You can't do that. So because the company changed the T&Cs AFTER I purchased it, you're not going honor what that??? So I asked for a manager. The GM of the store comes. The same thing I explained to the GS agent, I repeated once again to the GM. He says the same thing the GS agent said. By then, I'm in shock and not only is my blood pressure going up, I'm getting more and more upset thinking about each and every ADH/GSBT/GSRP I purchased (and didn't use EXCEPT for one). Then my mind went to everybody that bought an ADH and was mislead with the same T&Cs shared by the sales associates. The GM then goes on to tell me, "Your iPad is still functional. You can keep it until your refurbished iPad comes in." I'm looking at my iPad and I run my finger across it and I feel sharp pieces of glass. I asked him "What if I cut my finger?" He then opened his mouth and let the CRAZIEST thing come out. He said, "I can discount a Zagg Invisible Shield for you if you would like." I'm thinking "what kind of FOOL does he take me for????" Seriously???? (1) You COULD replace it but you won't (which he stated it's at HIS sole discretion if he wanted to replace it or not but because the computer said send a refurbished one, he doesn't want to go against that) and (2) You want me to BUY a invisible shield that you're going to discount??? That's WHY I purchased the ADH (so I wouldn't have to spend any money later on if something happens to it). So I told him to go ahead and send it but I'm not happy about and I would call and complain about it. I now have to go to work Monday and Tuesday without the iPad I DEPEND on to do my job. I refuse to pay for a screen protector when I know the iPad could be exchanged there in the store.
    I NEVER thought I would live to say "I will NEVER EVER spend another dime in Best Buy or any affiliates they may have from today going forward unless the problem is resolved." I JUST spent over $1400 in Best Buy a couple of weeks ago on a PS4 (ADH as well), 3 PS4 games, an iPod Touch 32gb, a griffin case and a set of headphones. I will be canceling that ADH on the PS4 ASAP. It's not worth it. It's not worth the hassle. My friends that witnessed all of this have now been turned away from a business that I once loved. Is it because I told them to turn away? No. It's because they know that that is poor customer service and misleading info that was provided. They've even purchased ADH on devices they've purchased and was provided the SAME misleading information that I was provided (and I'm talking about three different stores providing each of us with the same exact information). I know that myself and the two other people that were with me today will not hurt Best Buy's business by not returning and buying electronics from there. But everyone knows that one unhappy customer will go back and tell a family member or friend what happened. And that family member or friend will go and tell another family member or friend that will tell another........it then turns into a chain reaction. Do I wish anything bad on Best Buy? Nope. What I do wish is that (1) my iPad is replaced with a NEW iPad 3rd gen or better (ain't no going back to a 2nd generation) and (2) Best Buy needs to retrain EVERY employee (manager, supervisor and regular associate) to make sure instead of saying "With ADH, if anything happens to it, bring it back to any Best Buy and we'll replace it in store!" the associates need to be truthful and say "With ADH, it is at our sole discretion to replace the device in store OR have a refurbished device sent to the store where you can pick it up when it comes in or either we can have it sent to your home!" But that's too much like being right. I now see it's all about getting a sale and getting numbers up. It's not about providing excellent customer service cause if it was, I would've walked out of that store with a new iPad. I am literally SICK just thinking of the thousands of dollars I've spent in Best Buy. Lesson learned though.

    Hello,
    There is very little more frustrating than having a device that you use every day develop a need for service, whether through defect or damage. I've had similar situations arise myself and been aggravated too. It's also important to live up to the terms of our agreements with you and our other customers -- in this case the written Terms & Conditions of the Geek Squad Protection plan you purchased. Further, it is imperative that we communicate how the coverage works accurately. I regret any miscommunication that there may have been about how the terms of your plan would be fulfilled.
    The Geek Squad Agent's choice of language was unfortunate. You're quite correct in that the terms of the plan do not change once it's been purchased. However, the process by which we fill those terms can be subject to change. We reserve the right -- as stated in the Terms -- to provide a refurbished unit to fulfill our obligation under the plan. 
    We cannot provide the refurbished unit to you without taking possession of the damaged unit. The Agent at the store should have been specific that if you kept the damaged iPad to use in the interim, the replacement could not be shipped to you, but rather to the store for this reason. Please know that I apologize for any inconvenience to you.
    Finally, I'm wholly disheartened to read that this experience may prompt you to change your future shopping destination. It is my hope that you will give Best Buy another chance to win you over one day soon. Thank you for taking the time to share your experience with us.
    Sincerely,
    John|Social Media Specialist | Best Buy® Corporate
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  • What options do I have if Best Buy doesn't honor what they sold you . . .

    This is my first time ever to post, but I am at wits end and hoping for help from the community. I have been trying to resolve this issue for 6 months. Here's my situation.
    My daugher is on her grandparents Verizon plan. Let's name her line B. I am autherized to purchase on the account. My daugher's phone was lost and she needed another one for security reasons. I called around to the Best Buys that we'd be near while travling and found one close by with the phone she wanted. The representative was excellent. Very very helpful and went the extra mile. He told me all about the edge program and how we were only going to pay an extra $10 a month for 2 years because we'd receive a $25 monthly credit. Then after 2 years we could surender the phone just pay taxes and upgrade the phone. The Best Buy representive called for apporval to make sure he could use a upgrade from line A for my daughter line B and still receive the edge. So he double checked to make sure everything would be seemless. This occured Oct 24, 2014. After the first bill it was all but seemless!!
    So in November I went to Best Buy, they sent me to Verizon, I went to Verizon, they sent me to Best Buy, Best Buy sent me to another Verizon and spoke to a supervisor. I was shown the error in Best Buys transaction. Best Buy upgraded line A to the edge but since there was no smartphone attached to line A, we did not recieve the $25 credit. Verizon sent me back to Best Buy and said Best Buy need to honor what they sold me. I went back to Best Buy close to my home. That Best Buy told me only the Best Buy I bought it from could help me. I had to call them because they are 5 hours and 6 minutes from my home. It took a few more calls before I spoke the mobile manager and he was going to investigate. Then it was the holidays and he didn't get back to me. I completely understood,. I called he and he said he hadn't forgotten me. Finally in December he told me he met with Ashley the Verison's Best Buy representive. According to him a Best Buy mobile supervision they would going to credit the account $50 for Novemeber and December. After that point we'd see the $25 edge credit. He said he'd forward me the email. I never recieved the email. I drove the 5 hours and 6 minutes to the store and he was off that day, but left a message for him to call me and please forward the email. No phone call, no forward email. So I called again, he was on vacation and wouldn't be in until after his vacation mid January. I was hopeful, but no credit on the bill in Jan 2105. I spoke to him again after his vacation and he promised to forward the email from Verison. Now it is Feb, still nothing, no email, no credit, no follow-up. I drive back there and had to speak the a store Manger, because the mobile manager has now been promoted to another area and he is off that day. The manager assures me the promoted moblie manager will contact me. But he doesn't. I call the store manger and he has the promoted mobile manager call finally me. The promoted mobile manager asks me for a copy of the bill. Fine, I get it to him. I'll have to fax it or mail it, but I would get it to him. Then the bill comes in with a $50 credit!!! Yay, I think they have it resolved, nope. April bill comes in no $25 edge credit. 
    I call the new mobile manager, poor soul, he doesn't know the situation. He took my information and meet with Ashley from Verizon. He calls me back, wow, he calls me back!!! I am so thankful. Then he starts talking about Best Buy in the third person! He doesn't know what "they" told me. When I bought the phone "they" put it on line A, then "they" transferred it to line B.  He's referring to his Best Buy representative in the third person. Talking about me buying the phone's contract for $600 plus dollars. I started to see red. So I ended oiur conversation to collect myself and called him back. Poor buy! Next conversation he explains that I need to put a smart phone on line A. I can buy a new one, use an old one, whatever, but line A needs a verison smart phone on it. He doesn't know why the promoted mobile manager didn't tell me this before. But since he didn't I'm out at least $150 that no one is willing to refund me. If I give line A the iPhone from line B, I won't have a phone for line B, unless I have one or buy a new one. He was kind enough to agree this was no fault of my own, but that of the Best Buy representive sold me the first time and the promoted mobile manager for not communicating the situation. So this is Best Buy's solution - grandpa who never wants more than his ancient flip phone has to get my daughers iPhone, my daugher get no phone or I have to buy one, and I'm out at least $150 (or more depending on how long this takes to resolve). I didn't even ask but I am sure the iPhone at some point must be surendered. The store manager is aware of the situation and he will call me tomorrow, or will he????
    So, do I just accept that they made a mistake, they can't honor their deal because it is a contract with Verison and I have to pay for it? I feel helpless and frustrated. We're under contract for another 2 years. 

    Hello nvtrev,
    It can be difficult to keep track of all of your belongings while traveling, and it is discouraging to hear your daughter may have lost her phone during travel. While things certainly seemed to have gone awry, I’m glad to hear that your initial experience purchasing a new phone for your daughter was pleasant.
    When our customers come to us for phone purchases, they should trust that we are able to communicate with their carrier’s systems to process a phone purchase seamlessly. It certainly seems that we may have missed something during your upgrade, causing you to miss out on the billing credit and that you’ve put forth a valiant effort to try to find a resolution to this issue.
    As I am sadly not equipped to personally take a closer look into this issue, could you please share with me the store location and any first names of managers you have been working with regarding these concerns? With the store location and manager names, I would be delighted to reach out to the store’s leadership to better research this experience to see what options we may have for you.
    I look forward to your correspondence!
    Sincerely, 
    Tasha|Social Media Specialist | Best Buy® Corporate
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  • BEST BUY DELIVERIES ON MONDAY AND WEDNESDAYS ONLY

    I again talked to someone at the my local Best Buy store about the status of my Phone 5.  I was told again that they have not received any Sprint or Verizon Phones.  The next time I should check is this coming up Monday Sept 24 or Wednesday Sept 26th; these are their next delivery dates. The only reason I went through Best Buy is because of their Phone Freedom program they advertised in January and February of this year.   I am so disappointed with this whole experience.  This is my fist and last time pre-ordering.   I will not ever go through this experience again with Best Buy.  I will order directly from my carrier. 

    tpack37 wrote:
    I again talked to someone at the my local Best Buy store about the status of my Phone 5.  I was told again that they have not received any Sprint or Verizon Phones.  The next time I should check is this coming up Monday Sept 24 or Wednesday Sept 26th; these are their next delivery dates. The only reason I went through Best Buy is because of their Phone Freedom program they advertised in January and February of this year.   I am so disappointed with this whole experience.  This is my fist and last time pre-ordering.   I will not ever go through this experience again with Best Buy.  I will order directly from my carrier. 
    You are incorrect sir. Stores can receive trucks on any day except sunday. My store receives trucks on different days @ different time. You guys really gotta be patient.
    I am a member of leadership at a Best Buy store. I deal directly with the Customer Service aspect of the business. Customer satisfaction is my #1 priority. All posts are my own opinion and do not reflect the official views of Best Buy, unless otherwise stated.

  • Best Buy and Sprint have no sense of morals- I do not recommend either

    I would just like to take the time to post about how Sprint and Best Buy have done a really wonderful job of screwing my monthly budget and account. My ex and I still share the same phone plan and he needed to upgrade his phone. He went into a Best Buy Mobile store to complete this upgrade and the sales associate at Best Buy needed me to provide my "Security Code" to open the account and complete the transaction. Well while the associate had my account opened they allowed my ex to open NEW SERVICES ON MY ACCOUNT. When I found out the new services had been open the 14 day return window had passed AND not to mention that the only way I was made aware of such services was by receiving my bill AFTER THE 14 DAY RETURN WINDOW. Completely absurd and a violation in contractual law. I contacted Sprint on several occasions- was left on hold for 45 minutes, hung up on, transferred from one dept to the next, promised return calls- you name the worst customer experience and Sprint has matched it. Apparently Sprint's take on the whole incident was that once you provide your "Security Code" to the representative you are giving access to do anything and everything on your account- it baffles me bc that is almost saying if someone walks into a bank and has my social security number that they should be able to borrow money in my name. I would not recommend Sprint services to anyone. After speaking on the phone with the Asst. Manager of the Best Buy location that allowed such NEW services to be opened under my account they were unwilling to assist me in rectifying this problem. I was told that I could sit on the phone with Sprint while the associate ate his dinner in the back. I sat there for 45 minutes and they were unable to offer me any resolution for their error. I have purchased thousands of dollars in goods at Best Buy but at the end of the day I will NOT be returning to the store with my business. I will be placing a complaint with the NY Attorney General's office against both Sprint and Best Buy for their lack of care when handling accounts on behalf of customers.

    Hello User834811-
    It was definite nice of you to allow your ex-boyfriend to remain on your phone plan.  I’m sorry to hear that he may have taken advantage of that generosity by opening some new services which have added to your bill.
    Regrettably, by providing that security code to our sales associate and allowing your ex-boyfriend to be on the account, we cannot be responsible for any extra services that he started.  While it is painful to hear, this sounds like something that you need to discuss with him, especially if it’s financially impacting you.  I can also only recommend working with Sprint to see what assistance they can provide to either cancel or refund those services.
    I absolutely apologize that you were treated this way by the store.  It’s one thing to advise a customer that the manager is currently unavailable and another to phrase it the way the store did.  I will be documenting this for the store as it sounds like the associate your spoke with could use some additional training on how to handle these situations.
    Sincerely,
    Bill|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Madden NFL 15 at Best Buy

    In 1989, John Madden Football decleated its rivals, changing the face of football video games forever by being the first to offer authentic 11-on-11 action and player statistical ratings. With unheralded dedication to Xs and Os and hall-of-fame coach John Madden's insight and ingenuity, the Madden series began by laying a foundation of realism that emphasized the playbook as much as the playing field. Twenty-six years later, the longest-running sports franchise of all time presents the latest and most exciting edition to storm your living room. Madden NFL 15 is geared up and ready to fly off your screen with astounding enhanced on-field graphics, in-depth play calling, amazing player likenesses, authentic stadiums and more that will thrust you into the exciting world of professional football.
    Madden NFL 15 delivers everything you need to own your rivals on both sides of the field, including the most immersive defensive gameplay in franchise history. With all-new player-lock camera angles, pass rush tools, open-field tackling mechanics and smarter AI, you've never been more armed to take control of the defense and challenge the best offenses in the game. Madden NFL 15 introduces a revolutionary crowd-sourced play-calling system with three distinct ways to run offense and defense: coach suggestions, Madden community picks and concept plays providing a strategic edge to take on all rivals. Dynamic pregame and halftime shows, in-depth player profiles, as well as enhanced on-field graphics deliver next-generation broadcast presentation.
    Game Features
    Pre-order Madden NFL 15 to receive $15 worth of Madden Ultimate Team content
    Play as one of your favorite NFL teams as you make a run toward the Super Bowl
    Decimate the opposing team with all-new player-lock camera angles, pass rush tools, open-field tackling mechanics and intelligent AI that help you craft an unbreakable defense and game-winning offensive plays
    Unleash difference-making strategies with a crowd-sourced play-calling system that enables you to utilize coach suggestions, Madden community picks and concept plays that take your performance to the next level
    Feel the rush of an authentic NFL game with cutting-edge on-field graphics that put you at the center of gameday
    Analyze your team with in-depth player profiles
    Experience the thrill of the big game with dynamic pregame and halftime shows that deliver all the excitement of a next-generation broadcast presentation
    Pre-Order Madden NFL 15 at Best Buy >
    Need something to play Madden NFL 15 on? Check out this Xbox One bundle.
    Madden NFL 15 Xbox One Bundle
    This powerful Xbox One bundle incldues a wireless controller, chat headset and a digital download token for Madden NFL 15.
    Pre-Order the Madden NFL 15 Xbox One Bundle at Best Buy >
    Related Offers
    August 26 Midnight Store Openings 
    Share the excitement with other fans at stores that will open at 12:01 a.m. to sell Madden NFL 15 as soon as it's available. Find participating stores here by scrolling down to the "Related Offers" section.
    $10 in Reward Certificates
    As a My Best Buy™ member, you'll get $10 in reward certificates
    when you pre-order and purchase Madden NFL 15 or the Madden NFL 15 Xbox One Bundle.
    Learn more >
    20% Off for Unlocked Members
    In addition to $10 in Reward Certificates, Unlocked members also get 20% off Madden NFL 15.
    Learn more >
    Still have questions? Want to talk more about Madden NFL 15?
    Join the discussion by replying to this post!
    Blake|Social Media Specialist | Best Buy® Corporate
     Private Message

    Hi kcollins1308,
    You can! The coupon can be applied towards any version of Madden NFL 15, including the Xbox One bundle.
    LebronJames,
    Unfortunately, no -- reward certificates are limited to one certificate per customer per eligible title, regardless of platform. For example: if you pre-order and purchase the Xbox One bundle, an ultimate edition copy for the PlayStation 4, and a standard edition copy for the Xbox 360, you would only be eligible to receive a single $10 reward certificate.
    Aaron|Social Media Specialist | Best Buy® Corporate
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  • Best Buy Promised to Hook Up My TV And Haul Away The Old TV. It Then Refused to Do Any of That.

    I bought a Samsung 51" Plasma
    PN51F5300AFXZA
    Here's the Best Buy.com page for it: http://www.bestbuy.com/site/samsung-51-class-50-3-4-diag--plasma-1080p-hdtv-black/8239047.p?id=12188...
    Scroll down to "See (4) Special Offers" and then click "Free Delivery, Haul Away & Recycling"
    Here's what it reads, of which I got none:
    Free Delivery on TV Purchases 51" or Larger
    Best Buy will provide Standard Local Delivery of your TV. Charges apply for delivery outside local delivery area. TV will be delivered into the room of your choice and unpacked. Best Buy will assemble your TV, place it on an existing TV stand, and connect your TV to a single, existing source (satellite box, cable box or antenna) within the room. Delivery and installation may require two appointments.
    Excludes prior purchases and Best Buy Marketplace items. Not valid with other offers. Subject to availability of products and delivery capacity.
    Television Haul Away and Recycling
    We will haul away a television from your home for free when a qualifying replacement product is delivered by Geek Squad® or Best Buy Home Delivery. Then we will make sure it is properly and safely recycled. Additional TVs can be removed and recycled at a cost of $20 per unit.
    The units are responsibly recycled by our licensed, third-party recycling partners. The recyclers ensure that the various commodities are sent to end markets to be recycled and repurposed into new products. For more information, see BestBuy.com/recycling.
    >> To once again reiterate, they did not unbox my TV. They did assemble my TV. They did not hook it up.
    And they did not haul away the old TV.
    And now I can't find anyone at the Best Buy hotline to even understand what I'm trying to say.
    HELP!

    Good afternoon FranklinAvenue, 
    After receiving your TV, I'm sure you were disappointed to find services normally included were not completed. I imagine this certainly lowered your satisfaction with your TV ordering and delivery experience. 
    With most deliveries, you are correct that basic setup and haul away of the old unit are typically included. With the information you registered with the forum, I was able to locate your order and review your services. Unfortunately, it seems that haul away was not included on the service order. This may have been due to it not being selected when placing the order, or a system error. However, the basic setup should have been completed. I apologize for any inconvenience this may have caused you. 
    I also see that you were able to have setup and haul away completed on 1/5/15. I'm glad to see that we were able to return to complete these desired services. I hope that this experience has not negatively influenced your future shopping destination. 
    Sincerely, 
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Best Buy "HOLDS" 2X the authorized amount on a Debit Card?

     My bank just alerted me to having 2 charges for a single purchase from Best Buy - it was a portable ac.  My online account already shows both charges deducted.
    I call customer service and the first rep tells me - only one charge was authorized - nothing we can do, deal with your bank.
    I call bank and they say Best Buy must go thru their Merchant Services to even see the double charges then call the bank to restore the funds.  They said get a supervisor.
    I call Best Buy again, and 2nd rep says money is being held and Best Buy will only receive the amount when I get the shipment delivered.  No explanation about why they are holding DOUBLE the amont of the purchase.  They said the extra charge will be dropped automatically after 2 days - like they can tie up my funds at will too bad.
    So is this normal procedure when you use a debit card to make an online purchase?  I've never had a merchant do this sort of thing. Just because technically its being "HELD" and will be "dropped" this is ok? My bank tells me its up to Best Buy to authorize the cancellation on the extra charge.  I was planning to use the extra funds this month on some sale items including a new tablet but now am scared to buy anything online from Best Buy.

    Greetings,
    Having twice the amount of an order unavailable from your account would be quite frustrating, especially if you have limited funds available. Our normal process when an order is placed is that an authorization is placed on the account to verify that the funds are available, and the funds should not actually be collected until the order ships. If items ship separately, the funds should be collected only for the items that have shipped.
    Depending on your financial institution, the authorization may make the funds unavailable all together, or it may only appear as a pending charge as we have not collected any funds yet. Depending on how your financial institution processes transactions, you may see the authorization and charge on your account at the same time until your financial institution drops the authorization. Typically, the authorization is dropped on our end when the funds are finally collected. Information on authorizations and collections can be found on our Conditions of Use page on BestBuy.com.
    I was able to review the order once I located it using the email address you registered with the forum. It appears that the only transactions would have been the authorization and the collection of funds. That being said, I would recommend reaching out to your financial institution in regards to the authorization that is likely still holding the funds on their end. I do apologize for any inconvenience this may cause you. If you should have any questions, please let me know.
    Sincerely, 
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

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